GM Financial

December 14,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in your
lease agreement, you are responsible for personal property taxes, sales, use or similar taxes assessed on the vehicle whether such fees or taxes are billed during or after the lease term, and whether you are billed by the government or whether we pay them and bill you for them or include the amount of such taxes as part of your scheduled paymentIncluded are copies of the property tax bills for your account
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am looking for confirmation that GM is actually addressing my specific issueSeveral employees at GM (in the reinstatement department and otherwise) have told me that they will send out a request that the company should investigated this matter, and yet I have seen little action actually taken over the course of the past monthCustomers on several online review websites have reported several of the issues that I highlighted in my initial complaint (some arguing that their payments were cancelled in the month of January, others claiming that their lease came to an end and GM continued to charge money to their account)I have spoken to a number of employees at GM who have stated again and again, that there was a "system change" that took place in January (right when I purchased my vehicle) that was likely the cause of my payment plan being cancelledClearly, I was not the only person who this happened to and I should not be held responsible for the delinquent payments if they were caused by an internal issue, especially considering the company never gave me the courtesy of letting me know that the payments were late or that my car would be repossessedI just want GM to confirm this issue and send a letter to the Credit Bureau reporting on the error so that my credit can be repairedAfter nearly a month of waiting, I can't imagine that it's really that difficult to review my account and see thisI was planning to purchase a property during the month of June and the impact that this has had on my credit score has put my life on hold
Regards,
*** ***

August 10,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information
Please note that the payment
you made on June 9, was returned to GM Financial as a stop paymentThe dealership called for a payoff before this payment reversed so the amount quoted was with this payment includedOnce the payoff posted to the account and the payment made on June 9, reversed, it left amount owed on the account
As a courtesy, GM Financial has submitted a waiver of the remaining balance and requested a closure of the accountPlease allow 7-days for the request to be completed
Please feel free to contact our office should you have further questions or concerns regarding this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am still unhappy that nobody attempted to contact me regarding the return of my title for a monthVery shady business practice. My address is:*** ** *** *** ***
*** ** ***
*
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I've already called the customer service number and spoke to *** ** *** on 3/8/and emailed *** attention *** *** (twice) and have not received a response. Your customer service is horrendous!!! I've attached documentation proving my move, and move of the vehicle.
Regards,
*** ***

February 14,
Re: Complaint ID* *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The MoneyGram payment in the
amount of $was located and posted to your account on 02/13/2018, with an effective date of 01/16/Your account has not been reported to the credit bureaus for any late payments and no late charges have been assessed to your accountWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ***)***-***
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the
account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on February 13, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ***) ***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because this will never be resolved to my satisfactionI will be call your offices because the ONLY THINGS I want at this point are the documents (evidence) that you (all) obtained to determine that these parking tickets were posted to my account in errorIn the mean time, I will be look at Dodd-Frank and Consumer Protection laws because I do believe that GM Financial crossed the line, of not only not providing good customer service, when my complaints were initially ignoredTo me, this is no different than if I was being hounded by credit collectors that failed to hear me when I stated that these are NOT my parking tickets
Regards,
*** ***

August 15,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has
been requested, a check in the amount of $will sent in the next few days to the address on filePlease allow to business days from the time the check is issued for it to be receivedWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

January 18,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial understands your situation, however we are unable to remove the comments from the disputePlease be advised if you are in complete agreement with the way GM Financial is currently reporting your account, we can update the comment to indicate that the previously dispute has been resolved
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

July 24,
Re: *** ***
Complaint ID: ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
On February 22,
2017, you enrolled your account in the online recurring payment plan through Western Union SpeedPay, using *** *** ***, National AssociationReview of your account reflects that your bank did not accept the payment submitted on February 22, 2018, because the bank account was closedYou may feel free to contact your financial institution to verify their information matches the information submitted to GM Financial
Your account also reflects, on July 9, 2018, you re- enrolled your account in the online recurring payment plan through Western Union SpeedPay using Manufacturers and Traders Trust Company for your banking informationYou elected to make the plan effective July 21, 2018, and ending on July 21, Please note, your lease matures on April 23, As these types of transactions are initiated and authorized by the customer only, any changes to the payment schedule would need to be made by you online
GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracy and in compliance with the Fair Credit Reporting Act (“FCRA”)You will receive a payment history in a separate mailing for your review
Please understand, payments are due according to the schedule outlined in your Lease AgreementUnfortunately, we are unable to fulfill your request to make a goodwill adjustment to the credit bureau reportingShould you have any additional questions or concerns with regards to this matter, please feel free to contact us directly ###-###-####
Sincerely,
GM Financial

August 3,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested
and completedA check in the amount of $1,was sent on August 3, via FedEx overnight, tracking ***
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***
Sincerely,
GM Financial

Complaint: ***
I have reviewed my account and the December statement is still not been posted on my account and there is no record of the November payment of $ on my account and there is no record of my November statement posted on my account but there is a statement for September on there twice The spreadsheet that you have sent is not correct there are no payment showing for December 2016, and there are no payments showing on November in your spreadsheet also, the remaining payment is incorrect I have payment remaining not my account is all wrong and no one is going to correct it I know how the billing system works so you do not have to explain it to me, and the month is not over, and I did not have all these issues when I started with GM Financial, and the staff now seems very unqualified and very rude to say the least and I get a different answer and story depending on the person, no consistency with anything so your information is not true or correct Thank you
I am rejecting this response because:
Regards,
*** ***

May 4,
Re: *** *** Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, the
payment in the amount of $1,was applied towards the principal balance of your account as of April 18, 2018, with an effective date of March 28, As of today’s date, the principal balance of your loan is $36,Please be advised, this is not your payoff amountYou will receive a payment history in a separate mailing for your review
We appreciate you bringing this matter to our attention and apologize for any inconvenience you have experienced as a result of this situationPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: When I decided to do a deferment I was NOT informed that the amount due at that time will accrued interest daily I do not feel I owe GM Financial the US$I do believe I ONLY owe US$2, I have reviewed the account history of my payments made to GM Financial and I have paid over an approxUS$41,and an exception can’t be made? I was never informed from any associate that my loan will accrued interest daily, when I decided to do a defermentI never received any writing explanation on the processes worksIf I would have been educated by the associate at the time of agreeing to the deferment, I might have reconsider the option at that moment
Regards,
*** ***

May 30,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
recurring payments were set up online via MyAccount using Western Union SpeedPay on November 8, 2015, through November 8, This type of payment is customer driven, initiated and authorizedOur records reflect that we received a completed Auto Pay Enrollment form on January 18, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective February 8,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comPlease understand that GM Financial is unable to research this matter or provide additional information without an authorization and consent form signed by Mrs***You may have the Mrs*** contact our Lease Customer
Service department at ###-###-#### to discuss this matter further
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: if you update the comments from pending to resolved I will be happy with that
Regards,
*** ***

November 10,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 14, 2011,
you signed a Retail Installment Sale Contract (“Contract”) for a Lincoln MKZ in the amount of $25,at an interest rate of 17.95%Within the agreement, you agreed to a repay the loan in monthly installments in the amount of $per month, beginning February 28, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account would be paid in full on the Contract maturity date
In review of your account activity and payment history additional interest accrued over the life of the loan due to payments being made after the scheduled due date, and deferments that were processed at your requestUpon maturity of your account on October 15, 2017, the remaining balance became due in fullOur Expired Loans Department will work with you on making arrangements or rescheduling the remaining balance
Our records reflect a payment history was mailed to your address of record on September 22, If you have any further questions or require additional assistance, please feel free to contact our GM Financial at 1-***
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be aware,
you are only responsible for a payment in the amount of $due on the 27th of each monthPlease be advised the earn tax amount of $is included in the total installment payment of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial