GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10765647, and find that this resolution is satisfactory to me So long as the unauthorized inquiry is removed

February 13,
Re: Complaint ID: *** *** ***
Dear MsShakoor,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
After a thorough review, GM Financial has submitted the request to remove the billed amount of $1,for the erroneous parking tickets from your GM Financial Lease accountUnfortunately, GM Financial is unable to honor your request to cancel your contractPlease be advised the responsibility for this contractual obligation remains
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because this will never be resolved to my satisfactionI will be call your offices because the ONLY THINGS I want at this point are the documents (evidence) that you (all) obtained to determine that these parking tickets were posted to my account in errorIn the mean time, I will be look at Dodd-Frank and Consumer Protection laws because I do believe that GM Financial crossed the line, of not only not providing good customer service, when my complaints were initially ignoredTo me, this is no different than if I was being hounded by credit collectors that failed to hear me when I stated that these are NOT my parking tickets
Regards,
*** ***

January 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would l*** an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

August 10,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information
Please note that the payment
you made on June 9, was returned to GM Financial as a stop paymentThe dealership called for a payoff before this payment reversed so the amount quoted was with this payment includedOnce the payoff posted to the account and the payment made on June 9, reversed, it left amount owed on the account
As a courtesy, GM Financial has submitted a waiver of the remaining balance and requested a closure of the accountPlease allow 7-days for the request to be completed
Please feel free to contact our office should you have further questions or concerns regarding this matter
Sincerely,
GM Financial

January 8,
RE: Complaint ID: ***
*** ***
Dear Mrs***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

December 14,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the
account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on February 13, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ***) ***-***
Sincerely,
GM Financial

August 3,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested
and completedA check in the amount of $1,was sent on August 3, via FedEx overnight, tracking ***
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***
Sincerely,
GM Financial

December 14,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in your
lease agreement, you are responsible for personal property taxes, sales, use or similar taxes assessed on the vehicle whether such fees or taxes are billed during or after the lease term, and whether you are billed by the government or whether we pay them and bill you for them or include the amount of such taxes as part of your scheduled paymentIncluded are copies of the property tax bills for your account
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding the status of your account Please note the trade in of the vehicle does not negate the contractual obligation of paymentOn the date you provided as the trade in date, the May 19, installment payment was already days past dueEven though GM Financial was informed that the unit was to be traded in, the responsibility for this contractual obligation remained with you until the payoff was received for your account Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####

Complaint: ***
I am rejecting this response because: I've already called the customer service number and spoke to *** ** *** on 3/8/and emailed *** attention *** *** (twice) and have not received a response. Your customer service is horrendous!!! I've attached documentation proving my move, and move of the vehicle.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am looking for confirmation that GM is actually addressing my specific issueSeveral employees at GM (in the reinstatement department and otherwise) have told me that they will send out a request that the company should investigated this matter, and yet I have seen little action actually taken over the course of the past monthCustomers on several online review websites have reported several of the issues that I highlighted in my initial complaint (some arguing that their payments were cancelled in the month of January, others claiming that their lease came to an end and GM continued to charge money to their account)I have spoken to a number of employees at GM who have stated again and again, that there was a "system change" that took place in January (right when I purchased my vehicle) that was likely the cause of my payment plan being cancelledClearly, I was not the only person who this happened to and I should not be held responsible for the delinquent payments if they were caused by an internal issue, especially considering the company never gave me the courtesy of letting me know that the payments were late or that my car would be repossessedI just want GM to confirm this issue and send a letter to the Credit Bureau reporting on the error so that my credit can be repairedAfter nearly a month of waiting, I can't imagine that it's really that difficult to review my account and see thisI was planning to purchase a property during the month of June and the impact that this has had on my credit score has put my life on hold
Regards,
*** ***

August 15,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has
been requested, a check in the amount of $will sent in the next few days to the address on filePlease allow to business days from the time the check is issued for it to be receivedWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

January 18,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial understands your situation, however we are unable to remove the comments from the disputePlease be advised if you are in complete agreement with the way GM Financial is currently reporting your account, we can update the comment to indicate that the previously dispute has been resolved
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

July 24,
Re: *** ***
Complaint ID: ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
On February 22,
2017, you enrolled your account in the online recurring payment plan through Western Union SpeedPay, using *** *** ***, National AssociationReview of your account reflects that your bank did not accept the payment submitted on February 22, 2018, because the bank account was closedYou may feel free to contact your financial institution to verify their information matches the information submitted to GM Financial
Your account also reflects, on July 9, 2018, you re- enrolled your account in the online recurring payment plan through Western Union SpeedPay using Manufacturers and Traders Trust Company for your banking informationYou elected to make the plan effective July 21, 2018, and ending on July 21, Please note, your lease matures on April 23, As these types of transactions are initiated and authorized by the customer only, any changes to the payment schedule would need to be made by you online
GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracy and in compliance with the Fair Credit Reporting Act (“FCRA”)You will receive a payment history in a separate mailing for your review
Please understand, payments are due according to the schedule outlined in your Lease AgreementUnfortunately, we are unable to fulfill your request to make a goodwill adjustment to the credit bureau reportingShould you have any additional questions or concerns with regards to this matter, please feel free to contact us directly ###-###-####
Sincerely,
GM Financial

December 15,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be aware,
you are only responsible for a payment in the amount of $due on the 27th of each monthPlease be advised the earn tax amount of $is included in the total installment payment of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for your responseWhile I am not disputing having
a signed contract with your business regarding repayment of an auto loan for a
Nissan Maxima, my contention is that such contract was terminated in
December when I contacted your business and requested that the Nissan
Maxima be repossessed and to this date, the Nissan Maxima is yet to be
assigned for repossession
During this entire ordeal, I have kept in constant contact
with GM Financial and kept them abreast of what had been transpiringI
contacted them in December shortly after *** *** had been
incarcerated and informed GM Financial that the police and my insurance company
have not been any assistance in locating and securing my car even when neither
of the registered owners were in possession of the vehicle
When I initially contacted GM Financial in December
requesting that the vehicle be repossessed, I was informed by GM Financial
staff that although I am requested repossession, GM Financial was unable to do
so with the account being current and was instructed to miss a payment first in
order for repossession procedures to beginI did as instructed, and missed the
December payment and called GM Financial after missing said payment and
asked when the Nissan Maxima would be scheduled for repossession and was
informed that, repossession procedures are not instituted with just one missed
paymentI then missed January payment and contacted GM Financial and
again asked when the Nissan Maxima would be slated for repossession and
the customer service representative was again unable to provide the criteria or
date when repossession procedures would begin
My intent in missing the car payments is so that GM
Financial can assist in locating and retrieving my Nissan Maxima, as they
are my last resort in locating and returning my carI have made it clear in my
multiple phone calls and certified letter to GM Financial that I am more than
willing to pay all past due payments, repossession fees and relocation fees,
etc once my car is located and returned to my possession and yet GM Financial
has failed to begin repossession procedures disregarding my request and offer
As lien holder, GM Financial has a responsibility to know the location of their
investment and have an invested interest in its condition, by continuing to
allow the vehicle’s location to be unknown and not in the possession of its
owners jeopardizes the likelihood of locating it and it being in its original
conditionThis has been the case for the past two months and as each day goes
by, GM Financial runs the risk of the vehicle being further damaged and un-locatable
which boarders negligenceIt is further punitive that GM Financial continues
to report the late payments to the credit bureaus which adversely affects my
credit score and ability to purchase a home and additional vehicle yet does not
take action to repossess the carThe credit reporting by GM Financial is not
the full story, while the payments have been delayed, it is only so GM Financial
can begin locating the vehicle and once that is done, payments will resume and
fees associated in doing so will be paid
As mentioned before, the original September 10,
contract for the Nissan Maxima was terminated by myself in December
when I requested (prior to any missed payments) that GM Financial located and
repossessed the Nissan MaximaAgain, in January I requested by phone
and certified letter that the vehicle be located and repossessed, each request
was met by GM Financial with no response or inaction to locate the vehicleGM
Financial is just as responsible for the late payments as I am as they have
failed to act to locate and repossess the car yet report the late payments to
the credit bureaus without the explanation of my offer to pay such late
payments once vehicle is locatedWhile when signing the contract on 9/10/15,
both owners were employed full time and married, since then, the parties have
separated and will be divorced in March and Mr*** *** is
incarcerated in LA County, CA jail, unemployed with no way to pay for the
vehicleI am not responsible for what another owner chooses to do with the
vehicle and if I continued to pay on a car where I am unaware of its location,
it would only perpetuate the fact that I would not have any idea of where my
vehicle is or any hope of it returning to my possessionI am only requesting
assistance from GM Financial to locate and return the vehicle to me as I am the
only owner that is in a position to repay the auto loan and upkeep the vehicle
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceGM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at *** ***
Sincerely,
GM Financial