GM Financial

Thank you for the correspondence sent via the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial check number *** in the amount of $has been cut this morning and a request has been submitted to have this refund sent to you by overnight deliveryIf the overnight delivery request is not approved, the check will be mailed by regular mail via the USPSPlease allow up to 7-business days to receive Should you have any further questions, such as how the amount was arrived at, please contact the Lease Recovery Department at ###-###-#### Sincerely, GM Financial

September 12,
RE: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and completed Check number ***, in the amount of $was sent to the address on file on September 6, via regular mailThis is a refund from the overage on the insurance payoffPlease allow to business days from the time the check is issued for it to be received
Our records do not reflect that any payments over and above your scheduled monthly base rent payment amount has been receivedIf you would like GM Financial to research the $payment you have referenced within your complaint, please fax in proof of cleared funds to ###-###-####
Sincerely,
GM Financial

May 22,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is required At your
earliest convenience, please forward me your social security number and/or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am supplying the requested information below.Social Security #: ***, I do not have the Account Number as I am unaware of this informationAlso, given my identity issue and fraud alert this could have been information associated with that issue
Thanks in advance for you assistance in this matter,
*** ***

June 15,
Re: *** * ***
Complaint ID: ***
Dear Ms***,
Thank you for the information sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Account number is? ***
Regards,
*** ***?

October 31,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the lease
agreement (Section Other Terms and Conditions, Your Gap Liability and Gap Waiver), you are liable for the “gap amount.” The “gap amount” is the difference between the amount you would owe (or which you would owe in the absence of gap protection) under the Lease in the event of a total loss of the Vehicle before the end of the Lease term occasioned by its loss and the actual cash value we receive from your insurance company
GM Financial has processed a courtesy waiver for the remaining charges in an effort to resolve this matterThe above referenced account now reflects a zero balanceAny bills received after the date of this letter, such as property tax and parking tickets issued during the term of the lease, will be paid and billed to you accordingly
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

December 1,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on
April 7, you were informed by a GM Financial representative that a payment returned to GM Financial on January 19, Please be advised that numerous efforts were made prior to that conversation and after to contact you about the status of the account
As a courtesy, GM Financial waived $of the late fees on the account
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

This is concerning Complaint ***.? GM Financial did not resolve the complaint according to the agreement? In the agreement, GM Financial claimed they would resolve the issue by sending me the total amount owed to me of $313.20.? I received a check yesterday from GM Financial for $156.60, exactly half of what they owe me? Can the Complaint ***? be reopened so GM Financial can be contacted again to return the remainder of the funds they owe to me? ?

April 10,
Re: *** *** ? ? ? ? ? Complaint ID: *** ? ? ? ? ? GM Financial Account No.: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like
to offer the following information
On July 25, 2015, you entered into a Motor Vehicle Lease Agreement for the Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 24th day of each month beginning July 25,
Please be aware, your lease matured on October 25, and the vehicle was not turned inGM Financial made multiple attempts to make contact with you in regard to the status of the accountOn November 22, you informed GM Financial you wanted to purchase the vehicle and would hear back from your bank on the loan status that same dayA letter was mailed to you on December 16, advising you that the lease was over the contracted term Since there was no extension request or extension processed on your account, the vehicle was assigned for repossession on January 18, On January 19, 2018, you called in advising an agent was trying to repossess the vehicle and you needed to get an extensionOn January 22, GM Financial received all paperwork required from you, and made a one-time exception to approve the extension for six months with a new maturity date of April 25,
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletionsI have included a copy of your Contract and payment history for your review
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

GM Finance removed the negative information on my reports around May and has since inserted it back They are affecting my entire life to include my Security Clearance by doing this Attached shows were the negative information was removed and it was only showing my most recent payment of May

October 23,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

November 1,
Re: Complaint ID:
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
a payment in the amount of $has been applied to your current Lease account as of October 26,
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

?
Thank you for forwarding the correspondence to the Revdex.comI have reviewed your concerns and would like to offer the
following information
?
On December
24, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the
Chevrolet
Corvette in the amount of $37,at an interest rate of 14.00%
Within the agreement, you agreed to repay the loan in monthly installments
in the amount of $per month, beginning January 24,
?
Please be advised that GM Financial places a high priority
on adhering to all state and federal lawsThe state of Texas does require cure
notices to be sent prior to submitting the account for repossessionThese
notices were mailed to the address of record on July 7, and the
Acceleration Notice was mailed July 22, The cure notices detailed the
amount needed to cure and provided a cure date or date of last payment
?
On August 3,
2015, GM Financial made the decision to place the account out for repossession
due to the account being over days past due and subsequently the vehicle was
repossessed on August 7, After a thorough review of the account it has
been determined that the handling of the account including repossession was in
compliance with all state and federal laws
?
Please note
that our system of record indicates that you made a payment of $on
August 21, 2015; however, this amount did not meet the required amount to
process the reinstatementOn August 25, 2015, GM Financial received another
payment of $which covered the remaining reinstatement amount dueOnce
this payment was verified, GM Financial sent the release to the repossession
agent and your vehicle was available for pick upWe have verified that the
vehicle was picked up August 25, 2015, the same date the remaining reinstatement
amount was paid
?
With regard to your allegations of property damage, please
be advised that the repossession company is an independent contractor and is
licensed as suchAny claims against their company will need to be addressed
directly with their company and/or licensing authority
?
I have
attached a copy of your Contract and payment history for your review
?
Should you
have additional questions or concerns, please contact our office directly at
###-###-####
?
Sincerely,
GM Financial

? GM Financial is requesting my personal information and that information is published publiclyI would rather they contact me via telephone or email directly to resolve the issue.GM Financial is requesting my personal information and that information is published publiclyI would rather they
contact me via telephone or email directly to resolve the issue

July 13,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Upon review of the account, our records indicate we received a payment on February 22, in the amount of $that was applied towards your March due date On May 29, 2018, per your request, the payment was reversed and applied towards your late fees On May 25, 2018, we received a payment in the amount of $912.59; however, $was applied towards your April due date and $towards your May due date An amount of $was still due causing you to owe this amount each month Please be aware, your account is currently past due for an amount of $for the June 25, due date
Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agencies We have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reported As a result, we are unable to make any changes or deletions to the credit bureau reporting of your account which is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”)
We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact us at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy account number for GM Financial is ***.Regards,
***? ***

May 18,
Re:? Complaint ID: *** ? ? ? ? ? ? ? *** ***?
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com At this time, GM Financial is currently reviewing your account Please allow additional
time for your request to be reviewed Once the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

November 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Per your lease agreement a
payment of $is due on the 9th of each monthGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentLate fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there are no late charges assessed or a credit mark on the account at the timePlease be advised the Automatic Payment Plan was effective November 9,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

February 22,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on September 5, 2012, you
signed a Retail Installment Sale Contract for a Chevrolet Traverse in the amount of $34,at an interest rate of 11.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning October 20,
On November 21, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
Unfortunately, we are unable to comply with your request to alter the terms of your ContractPlease understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rateWe empathize with the problems you may have experienced with the vehicle; however, all mechanical issues will need to be resolved between yourself, the dealership, and/or the manufacturer of the vehicle, if necessary
Should you have any further questions or require additional assistance please contact GM Financial at (800) 284-
Sincerely, GM Financial