GM Financial

January 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time your request is currently still under reviewPlease allow additional time for your request to be completed and
processed
Sincerely,
GM Financial

November 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Per your lease agreement a
payment of $is due on the 9th of each monthGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentLate fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there are no late charges assessed or a credit mark on the account at the timePlease be advised the Automatic Payment Plan was effective November 9,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

May 4,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Due to a recent enhancement,
an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoing On May 3, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to reflect these updates Please understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial We apologize for any inconvenience this has caused and appreciate your patience
I have mailed a copy of your account payment history and a credit rating letter for your review If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 18,
Re:? Complaint ID: *** ? ? ? ? ? ? ? *** ***?
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com At this time, GM Financial is currently reviewing your account Please allow additional
time for your request to be reviewed Once the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

February 22,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on September 5, 2012, you
signed a Retail Installment Sale Contract for a Chevrolet Traverse in the amount of $34,at an interest rate of 11.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning October 20,
On November 21, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
Unfortunately, we are unable to comply with your request to alter the terms of your ContractPlease understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rateWe empathize with the problems you may have experienced with the vehicle; however, all mechanical issues will need to be resolved between yourself, the dealership, and/or the manufacturer of the vehicle, if necessary
Should you have any further questions or require additional assistance please contact GM Financial at (800) 284-
Sincerely, GM Financial

This GM Financial Representative out off obvious rucky Employers have not learn yet of the cover up way practice of GM Financial teaches First Obviously theirs some issues in their representative Department coding,encoding,recording knotes on convention with client consumers vs erro in GM Financial erros incompenten by GM Financial Representative due to error can be made by GM Financial, due to the only use of a hand type knotes vs clients consumers of human erro by GM Financial, could be made blamed in fault in making consumer default due to this only use of practice by taking knotes insted both verbal recordings & type mirroring the same conversation in type knotes by GM Financial secondly GM Representative on recording didn't even give a identity number on this convention erro once agin ask GM Financial what are their Representative duties on a beging conversation with a consumer if they say ID number then this (erro) in fact is in their department third ask them if theirs a recorded audio of conversation on 12/9/ifso ask to hear it if not I will have federal court to supena GM Financial phone records & conversation I & payments that proves I have paid double a priyor time before even if I have to pay for records to be search thank you *** *** my contact is ***
?
Regards,
*** ***

October 6, ? RE:? Complaint ID: *** ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear Mrs***, Thank you for forwarding the additional correspondence Please note that our system of record reflects that prior to the vehicle being deemed a total loss, the last monthly payment was received on December 1, 2016, which posted for the October due dateThe insurance proceeds and warranty refund posted to the account as principal payments and were not applied to your monthly billing amount as per your Contract statesTherefore, the account was reported accurately to the credit bureau agenciesIf you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(***)***-***? Sincerely, GM Financial

November 29,
RE: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

August 1,
RE: Complaint ID: ***
Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In review of the account, our records indicate the title was mailed to you on
July 27, We also show that you have spoken to a member of management regarding this matter and have direct contact information in case you need further assistance
We would like to sincerely apologize for the inconvenience GM Financial caused you and the information you were provided will be further researchedPlease be assured that we give customer service a high priority and is totally committed to achieving excellence
Please feel free to contact our office should you need additional assistance or have further questions
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? ? ? Gm financial has credited my account at long last
Regards,
*** ***

June 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
GM Financial
suppressed credit bureau reporting during a recent system enhancement.? We have submitted an update to the credit reporting agencies regarding the current status of your account.? Please allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience
We have mailed a copy of your account payment history for your review.? Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 24,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Please be advised a refund has been requested and completed Check number ***, in the amount of $was sent to the address of record on April 23, via overnight mail, with FedEx tracking number of *** *** *** Our records reflect that the check was delivered on April 24, at 2:p.m., left at front door
We would like to apologize for any inconvenience you have experienced as a result of this situation Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.? GM Financial was not present during the contract negotiations between yourself and EnterpriseOn April 30, 2013, you signed a Retail
Installment Contract (“Contract”) for the Mitsubishi Outlander in the amount of $22,at an interest rate of 15.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on June 14, Negotiation of Annual Percentage Rate would have had to occur with the Seller prior to entering into this Contract.? As this is a Simple Finance Charge (simple interest) contract, we figure the Finance Charge (interest) on a daily basis at the Annual Percentage Rate on the unpaid part of the Amount Financed (principal)We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we chooseWe based the Finance Charge, Total of Payments, and Total Sale Price shown on the front of your Contract on the assumption that you will make every payment on the date it is due? A review of your account payment history reflects that the application of your payments to the unpaid part of the Amount Financed and to the earned and unpaid part of the Finance Charge is accurate.? Included for your review are copies of your Contract and Account Payment History.? Should you have any further questions or require additional assistance, please feel free to contact GM Financial directly at 1(800)284-2271.? Sincerely,GM Financial

February 26,
Re: Complaint ID: *** ? ? ? ? ? *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that on September 13, you called in and requested a payoffA ten day payoff was quoted to you in the amount of $11,542.92, good through September 23, We received a check in the amount of $11,on November 9, 2017, however the payoff was short due to the daily interest accruing, and payoff being received after the ten day payoff date
As of the date of this letter your GM Financial account reflects a zero balanceOur records reflect that the title was released on February 22, to address on file
Should you have any further questions or require additional assistance please contact GM Financial at (800) 284-
Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note GM Financial received notification from MRS on November 20, that your account was settled in full on November 13, Notification of the settlement is sent to the credit bureau reporting agencies days from the date of the receipt of the settlementIn order to expedite this update sooner, proof of cleared funds for the settlement payment is requiredAcceptable proof of cleared funds includes a copy of the bank statement reflecting the posted payment(s) and a running account balanceDocumentation can be faxed to ###-###-####, please reference your account number of*-***-***on all documentation
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

March 24,
Re: Complaint ID: ***
? ? ? ? ? Ronald ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January, 17, 2015, you
entered into a Motor Vehicle Lease Agreement for a Cadillac ATS with Silver Star Motor CompanyWithin the agreement, you agreed to a month lease term with a payment of $per monthGM Financial was not present at Silver Star Motor Company during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial
I have included a copy of your contract for your reviewShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Attached are the statements requested with the account information so that GM Financial can research.? Thank you,*** ***Office Manager***

Account# ***?

RE: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that GM Financial had verbal communication with you and Progressive insurance on August 9, These records do not reflect that anything outside of a payoff quote and a letter of guarantee, as requested by the insurance company, was discussed
The Western Union Speed Pay system indicates that you initiated and authorized a recurring payment schedule online on October 8, at 11:16AM CST for a payment in the amount of $to draft monthly on the 9th day of each monthRecords from the Western Union system indicate that this plan is currently still active and the end date you have assigned to this schedule is August 9, As this type of payment is customer driven, initiated, and authorized, GM Financial is unable to stop or alter this payment plan on your behalfPlease understand that the Recurring Payment Plan must be deleted prior to 8:00AM EST on the scheduled Payment Day online via Western Union’s Speed Pay systemOur records reflect that the conversation with you regarding the payoff quote took place at 2:06PM CST on August 9, 2016, the date your payment was scheduled to draft
Our records do not reflect that any payments over and above your scheduled monthly base rent payment amount has been receivedIf you would like GM Financial to research the $payment you have referenced within your complaint, please fax in proof of cleared funds to (817)525-
Sincerely,GM Financial

December 20,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 16, you signed a Retail Installment Sale Contract for a Jeep Compass in the amount of $10,at an interest rate of 20.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 16,
Please be advised that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in fullAlso note that the vehicle could be transported to the auction at any time and without notice any time a vehicle is repossessed
Our records reflect that you completed the reinstatement of this vehicle on December 16,
Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at ***
Sincerely,
GM Financial