GM Financial

February 1,
Re: Complaint ID: ***
? ? ? ? ? Celina ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously informed, a payment research was completedA check in the amount of $22,has been applied to the account with an effective date of January 1, The account reflects as closed and paid in full
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund in the amount of $1,was issued by GM Financial by regular mail to your address of *** *** *** *** ** *** on February 3, Please allow to business days from the time the check was issued for it to be received
Should you have any further questions or require additional assistance with regard to this matter, please contact me directly at the telephone number provided below

September 22,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that GM
Financial is unable to research this matter or provide additional information without an authorization and consent form signed by our customerYou may have the customer contact Customer Service at *** *** to discuss this matter further
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: GM Financial just admitted above that I never game them that address that they sent correspondence to me toAlso, it is my understanding after speaking with the USPS that certified mail cannot be sent to a P.O box addressTherefore, GM Financial has knowingly sent legal notices that they are supposed to have confirmed I received and failed to do so? They have not acted in good faith by purposely sending a letter to an address I am not associated with and to an address where it is impossible to confirm that I got itThey never sent any communication to any of the two addresses I gave themBecause of this oversight I am asking that GM FINANCIAL stop all collection activity and write off the remaining balance they claim I owe off the booksGM Financial is in clear violation of the law and knowingly contininugly violating the law by refusing to obey my requestAll I am asking for is for them to stop collection activity and waive the remaining balanceThey have already collected prior payments from me, a larger down payment,and have sold the car at auctionThey have not technically lost any money from dealJust take your profits and leave me alone! Why try to take more money from me illegally!?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:? On Dec 14, GM Financial chose to do a repossession of my car on the actual due date of the car noteAfter speaking with GM Financial and it many rude and unprofessional customer service agents nd filing a previous Revdex.com complaint which was never resolved about that issueI was told via the reply for Complaint *** 12/22/from GM Financial that a "notice of our plan to sell property and notice of right to redeem or reinstate" was mailed out to my address Justice, Il Dec18, So I called in on 12/spoke with *** *** @ 11:11am when he called me and advised I had not yet received the notice and was requesting that GM Financial resend me a new one because it should not have taken that long to receive it in the first place so that I can get the information of where to get my belongings that were in the car when it was taken and how to get the car backIt was at that point *** stated he GM Financial could not send me out at new notice and that I had to either check with the usps delivery guy or wait until it comesI advised him by law that notice had to be received by me from GM Financial within days after the repossession and we were already at days and that the company was going offline and unreachable from 12/through 1/so that notice needed to be resent BEFORE thatAnd as of 1/8/the company is NOT back online via online or customer service phone line ***It is days pass their supposed upgrade relaunch date and I have NOT received any "notice of our plan to sell property and notice of right to redeem or reinstate" was mailed out to my address Justice, Il Dec18, nor the second requested one I asked for on 12/and it is now days past what the law in Illinois allows making this a Insufficient notice of redemptionCar repossession laws in Illinois require your lender to provide you with a redemption notice within days after your car is repossessed and GM Financial the lender failed to provide the notices and provided legally insufficient notice making repossession invalidIf they KNEW that the WHOLE COMPANY was going to be offline AFTER 1/5/they should have made sufficient arrangements to have someone available to address this issueI could careless about their system upgrades when they poorly managed, equipped and inadequately trained to handle their customersThey were suppose to be back up and running today 1/8/and I still can not get through any of the phone systems and they have completely shut down any online access to my account and now I am pass the legal notification dates that my state of Illinois allows for this company to contact me via a redemption notice and even though they were made fully aware of the fact that I had not received the notice and that they would not even have anyone capable of helping me resolved the reinstatement of my vehicle between the dates of 12/27/and 1/8/they made absolutely no attempts to assist meAnd GM Financial provided an Insufficient notice of redemption.This is an Insufficient notice of redemption ??" Car repossession laws in Illinois require your lender to provide you with a redemption notice within days after your car is repossessedGM Financial failed to provide the notices or provide legally insufficient notice, the repossession is invalid and someone needs to call me asap
?
Regards,
*** ***

May 7,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records indicate that on
February 8, 2018, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional notarized release of lien was sent to your address on file via FedEx tracking number *** and was delivered on May 7, at 11:am, left at front door
Unfortunately, GM Financial is unable to provide an additional title as the original title was mailed to you on February 8, Please contact the New Jersey Department of Motor vehicles and provide the required documentation in order to request a duplicate title
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Acct number? ***, last of ssn is ***My main concern is that I have been told by different reps, different versions of the $that was made as a payment in May Would like this clarified as well as why I am being charged for June and July?

GM financial lie too muchI just called them that today is 4/18/and I didn’t receive my overpayment refund check yetAccording to GM financial reply, my check was suppose to be mailed out on 4/16/18, but still yet to receive the check in the mailAnd I had requested next day delivery, but the company is still holding onto my moneyMy bank account is now negative $thanks to GM financialThank you

Complaint: ***
I am rejecting this response because: GM Financial received funds from me which were lost for weeksI have yet to receive an explanation for how this happenedPersonally, I feel that the credit should remain on my account and the money should be refunded to meMore importantly, I hope this response serves as a warning to other consumersThis situation cost me time, interrupted multiple work weeks, and elevated my anxiety to a terrifying degreeI felt helpless throughout the entire experienceUltimately, a corporation took money from me and failed to provide the purchased service (lease account credit) for weeksThere was nothing I could do and no way to hold them accountableI did not feel like resolving the issue was a priority for GM Financial
Regards,
*** ***?

Complaint: ***
I am rejecting this response because: due to the fact that I was never informed about the accumulating interest, or that it had an expiration date, it is the fault of GM Financial for not informing me when I first called to inquire about the payoff
Regards,
*** ***

July 2,
Re: Complaint ID: ***
? ? ? ? ? *** E***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, an additional release of lien was mailed to you on June 29, As stated in the letter, AmeriCredit Financial Services, Incd/b/a GM Financial is lienholder or successor lienholder by merger to liens held by the following entities:
• AmeriCredit Financial Services, Inc
• Bay View Acceptance Corporation
• GM Financial
• Long Beach Acceptance Corp
You will need to provide this document to the Wisconsin Department of TransportationShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 24,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect on February 17, a GM Financial representative provided you with your user ID and reset your password for access to MyAccountIf you are still having trouble accessing your MyAccount profile, it will be necessary to speak with you directly in order to further troubleshoot and rectify this matter At your earliest convenience, please contact Customer Service directly at *** *** so that we may further assist you with logging in
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely,
GM Financial

August 16,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised our records reflect the Assumption Authorization Form and Credit Application were e-mailed timely each time and to each party as requested
A further review of our records does not reflect that the requested bank statement has been received As you have been advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to [email protected]
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions regarding this matter, please contact Lease Servicing at ###-###-####
Sincerely,
GM Financial

March 8,
Re: Complaint ID: *** ? ? ? ? ? Kendra ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that on January 30, we mailed the title to the Department of Motor Vehicles (DMV) of Oregon via *** Tracking #***Please note that if the title was lost or misplaced, we will need a rejection letter from your local DMV stating this informationPlease send a copy of this notification via fax to ###-###-####We will then be able to process your request for a duplicate title
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, ? this matter should have been dealt with during the several attempts I have made before contacting Revdex.com?
Regards,
***? ***

May 4,
Re: Complaint ID: ***? ? ? ? ? ? *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As a courtesy, GM Financial waived the remaining balance on the accountAs of the date of this letter, the account has been terminated and has a zero balance
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

May 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required At your
earliest convenience, please forward me your social security number and/or your account number Upon receipt of this information we will research this matter
Sincerely,
GM Financial

August 23,
Re: Complaint ID: *** ? ? ? ? ? *** *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 14,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
At this time recurring plans can only be set to start on tomorrow’s dateWe are working to resolve this issue and apologize for the inconvenienceYou may utilize other payment options such as payment by phone, IVR, or a one-time payment online at www.gmfinancial.comThese payment options are provided by Western Union and may subject to a convenience charge and some can be postdated for future datesAn additional payment option available at no cost is the GM Financial Automatic Payment Plan
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***-***-***
Sincerely,
GM Financial

May 18,
Re: Complaint ID: *** ? ? ? ? ? *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial