GM Financial

Complaint: ***
I am rejecting this response because: due to the fact that I was never informed about the accumulating interest, or that it had an expiration date, it is the fault of GM Financial for not informing me when I first called to inquire about the payoff
Regards,
*** ***

Complaint: ***
I am rejecting this response because: GM Financial received funds from me which were lost for weeksI have yet to receive an explanation for how this happenedPersonally, I feel that the credit should remain on my account and the money should be refunded to meMore importantly, I hope this response serves as a warning to other consumersThis situation cost me time, interrupted multiple work weeks, and elevated my anxiety to a terrifying degreeI felt helpless throughout the entire experienceUltimately, a corporation took money from me and failed to provide the purchased service (lease account credit) for weeksThere was nothing I could do and no way to hold them accountableI did not feel like resolving the issue was a priority for GM Financial
Regards,
*** ***?

Acct number? ***, last of ssn is ***My main concern is that I have been told by different reps, different versions of the $that was made as a payment in May Would like this clarified as well as why I am being charged for June and July?

February 1,
Re: Complaint ID: ***
? ? ? ? ? Celina ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously informed, a payment research was completedA check in the amount of $22,has been applied to the account with an effective date of January 1, The account reflects as closed and paid in full
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

GM financial lie too muchI just called them that today is 4/18/and I didn’t receive my overpayment refund check yetAccording to GM financial reply, my check was suppose to be mailed out on 4/16/18, but still yet to receive the check in the mailAnd I had requested next day delivery, but the company is still holding onto my moneyMy bank account is now negative $thanks to GM financialThank you

Complaint: ***
I am rejecting this response because: GM Financial just admitted above that I never game them that address that they sent correspondence to me toAlso, it is my understanding after speaking with the USPS that certified mail cannot be sent to a P.O box addressTherefore, GM Financial has knowingly sent legal notices that they are supposed to have confirmed I received and failed to do so? They have not acted in good faith by purposely sending a letter to an address I am not associated with and to an address where it is impossible to confirm that I got itThey never sent any communication to any of the two addresses I gave themBecause of this oversight I am asking that GM FINANCIAL stop all collection activity and write off the remaining balance they claim I owe off the booksGM Financial is in clear violation of the law and knowingly contininugly violating the law by refusing to obey my requestAll I am asking for is for them to stop collection activity and waive the remaining balanceThey have already collected prior payments from me, a larger down payment,and have sold the car at auctionThey have not technically lost any money from dealJust take your profits and leave me alone! Why try to take more money from me illegally!?
Regards,
*** ***

September 22,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that GM
Financial is unable to research this matter or provide additional information without an authorization and consent form signed by our customerYou may have the customer contact Customer Service at *** *** to discuss this matter further
Sincerely,
GM Financial

December 20,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 16, you signed a Retail Installment Sale Contract for a Jeep Compass in the amount of $10,at an interest rate of 20.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 16,
Please be advised that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in fullAlso note that the vehicle could be transported to the auction at any time and without notice any time a vehicle is repossessed
Our records reflect that you completed the reinstatement of this vehicle on December 16,
Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? On Dec 14, GM Financial chose to do a repossession of my car on the actual due date of the car noteAfter speaking with GM Financial and it many rude and unprofessional customer service agents nd filing a previous Revdex.com complaint which was never resolved about that issueI was told via the reply for Complaint *** 12/22/from GM Financial that a "notice of our plan to sell property and notice of right to redeem or reinstate" was mailed out to my address Justice, Il Dec18, So I called in on 12/spoke with *** *** @ 11:11am when he called me and advised I had not yet received the notice and was requesting that GM Financial resend me a new one because it should not have taken that long to receive it in the first place so that I can get the information of where to get my belongings that were in the car when it was taken and how to get the car backIt was at that point *** stated he GM Financial could not send me out at new notice and that I had to either check with the usps delivery guy or wait until it comesI advised him by law that notice had to be received by me from GM Financial within days after the repossession and we were already at days and that the company was going offline and unreachable from 12/through 1/so that notice needed to be resent BEFORE thatAnd as of 1/8/the company is NOT back online via online or customer service phone line ***It is days pass their supposed upgrade relaunch date and I have NOT received any "notice of our plan to sell property and notice of right to redeem or reinstate" was mailed out to my address Justice, Il Dec18, nor the second requested one I asked for on 12/and it is now days past what the law in Illinois allows making this a Insufficient notice of redemptionCar repossession laws in Illinois require your lender to provide you with a redemption notice within days after your car is repossessed and GM Financial the lender failed to provide the notices and provided legally insufficient notice making repossession invalidIf they KNEW that the WHOLE COMPANY was going to be offline AFTER 1/5/they should have made sufficient arrangements to have someone available to address this issueI could careless about their system upgrades when they poorly managed, equipped and inadequately trained to handle their customersThey were suppose to be back up and running today 1/8/and I still can not get through any of the phone systems and they have completely shut down any online access to my account and now I am pass the legal notification dates that my state of Illinois allows for this company to contact me via a redemption notice and even though they were made fully aware of the fact that I had not received the notice and that they would not even have anyone capable of helping me resolved the reinstatement of my vehicle between the dates of 12/27/and 1/8/they made absolutely no attempts to assist meAnd GM Financial provided an Insufficient notice of redemption.This is an Insufficient notice of redemption ??" Car repossession laws in Illinois require your lender to provide you with a redemption notice within days after your car is repossessedGM Financial failed to provide the notices or provide legally insufficient notice, the repossession is invalid and someone needs to call me asap
?
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund in the amount of $1,was issued by GM Financial by regular mail to your address of *** *** *** *** ** *** on February 3, Please allow to business days from the time the check was issued for it to be received
Should you have any further questions or require additional assistance with regard to this matter, please contact me directly at the telephone number provided below

July 2,
Re: Complaint ID: ***
? ? ? ? ? *** E***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, an additional release of lien was mailed to you on June 29, As stated in the letter, AmeriCredit Financial Services, Incd/b/a GM Financial is lienholder or successor lienholder by merger to liens held by the following entities:
• AmeriCredit Financial Services, Inc
• Bay View Acceptance Corporation
• GM Financial
• Long Beach Acceptance Corp
You will need to provide this document to the Wisconsin Department of TransportationShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Thank you for the additional correspondence sent to the Revdex.comI have reviewed your response and I would like to reiterate the following.As you have been previously advised, I will not be commenting any further on the double payment from 7/29/since that is a COMPLETELY SEPARATE ISSUERegarding the 7/28/refund, per your request, I have emailed you proof of cleared funds in the form of my bank statement reflecting both payments and a before and after balancePer your statement on Revdex.com response, I expect this payment be completely processed no later than 9/13/to 9/20/(to weeks)To ensure that the 7/28/payment will be refunded as we have agreed upon, I have sent correspondence to GM Corporate, as well as Consumer AffairsThe status of these complaints will be updated to settled once your refund has been completely processed.Regards,
*** ***

May 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required At your
earliest convenience, please forward me your social security number and/or your account number Upon receipt of this information we will research this matter
Sincerely,
GM Financial

January 4,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

May 4,
Re: Complaint ID: ***? ? ? ? ? ? *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As a courtesy, GM Financial waived the remaining balance on the accountAs of the date of this letter, the account has been terminated and has a zero balance
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

May 17,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 16, the decision was
made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to the address of record on July 10, These notices explained that you would be required to pay the difference between the amount owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to the address of record on August 27, to inform you of the remaining balance owed
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury RegulationGM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year and sent a 1099-C to you as required by the Code and RegulationsPlease understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the companyThe 1099-C was sent as required by federal law
Included for you review is a copy of your Account Payment HistoryIf you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

April 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, we are still in need of the odometer statement in order to release your titlePlease be advised the mileage reading is required in order to transfer the titlePlease remit your odometer statement to GM Financials Remarketing department via email to [email protected] or you may fax the documents to fax number ###-###-####
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 14,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
At this time recurring plans can only be set to start on tomorrow’s dateWe are working to resolve this issue and apologize for the inconvenienceYou may utilize other payment options such as payment by phone, IVR, or a one-time payment online at www.gmfinancial.comThese payment options are provided by Western Union and may subject to a convenience charge and some can be postdated for future datesAn additional payment option available at no cost is the GM Financial Automatic Payment Plan
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***-***-***
Sincerely,
GM Financial

May 18,
Re: Complaint ID: *** ? ? ? ? ? *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, ? this matter should have been dealt with during the several attempts I have made before contacting Revdex.com?
Regards,
***? ***