GM Financial

Revdex.com: ? The statement above is in correct but I finally got my refund as of yesterdayGMC financial put me thru the ringer
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial has not changed its position regarding this matterPlease understand that under the Fair Credit Reporting Act (“FCRA”), GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and the account payment history of your account have been reported to the credit agencies with truthful and accurate information; and as a result, we are unable to comply with your request to remove any valid delinquencies reported to the credit bureau reporting agencies.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? GM Financial reports to the credit bureau reporting agencies once per monthThe payoff for your account was received on February 22, 2016, after the reporting date had passed on February 11, The next scheduled reporting date occurred on March 14, On this date your account was reported closed and paid, but more than days past due at payoffThe “Date Closed” was reflected as February 22, and both the “Current Balance” and “Past Due Balance” were reported as $? The reporting of the account to the credit reporting agencies is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) and reflects the payment record of how the debt was paidOur research concludes that the status, dates, amounts, and payment history of your account have been reported to the credit bureau reporting agencies with accuracy.? Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.? Sincerely,GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? You have provided a GM Financial account number and GM Financial has responded to multiple disputes filed with the credit bureau reporting agencies regarding this account and has verified that the information reflected as accurate.? If you are now claiming this account does not belong to you and is the result of identity theft, you will need to complete the packet sent to you as an attachment to our previous response to request an Identity Theft InvestigationOnce the required documents are received, GM Financial will investigate your claim and you will be notified via mail of the findings of this investigation.? Sincerely,GM Financial?

June 6,
Re: *** * ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 24, 2018, GM Financial submitted an update to the credit reporting agencies to ensure accuracy of the current status of your accountPlease allow the credit bureau reporting agencies 30-days from this date to reflect these updatesPlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialYou will receive a credit rating letter in a separate mailing
Should you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

I do not accept the response and I am completely aware that you were not there when I signed the contractHowever you are who financed the vehicle that was sold to me knowingly having serious and several mechanical issuesI am also aware that I have not established enough historyI just had the car 6mos.I have worked in customer service for 12yrs and I do know that "anything" is possible especially when things happen out of the ordinaryThis is way out of the ordinary and deceitful.I didn't expect to have been lied to about the condition of a car that you financed,6mos laterIn addition to that I now have to pay $instead of $and your response totally does not match with GM has told me about this issueI don't know who you are, but I'm convinced that you did not look into my account to see what's going on before your rude and " I don't give a care" response to my complaintI hope that everyone that I have come in contact with that was rude and unfair to me during this dilemma which has caused me serious panic attacks have the opportunity to experience what I have experienced from GM and the dealershipIt's also very unprofessional to not be on the same page and relay the same info from people that also work at GM that I have corresponded with

September 18,
RE: Complaint ID: ***? ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional
information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory.?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: ? No resolution was provided? Please see my account number below as requested.? Account Number: ***
Regards,
*** ***

1) It does not require multiple hard inquiries of a credit report in a hour period to secure a lease.?
2) I did not authorize multiples pulls of my creditPlease provide authorizations for multiple pulls signed by me as well as the name of the individual who clearly explained that multiple credit pulls would take place with a single financial institution for a single lease agreement ? 3) Unacceptable business practice.?

I was in contact with the VP of Customer service whom was able to resolve my complaintNo further action is needed at this time as the issue has been resolved
Revdex.com:

Complaint: ***
I am rejecting this response because:Is there anything that you can do to assist me trying to get my loan paid off as you have gotten A lot money from my loan than what I originally borrowed when I purchased the car, even if you could just waive the late fees that have accrued the account and make me current so I can have a fresh start with the remaining of my loan? I would greatly appreciate this help? Thanks
Regards,
*** ***

Complaint: ***
I am rejecting this response because: According the Credit Bureau's a "Charged off" mean a debt was transferred or sold to a third party and is no longer being held by that creditor? As you have already said, this loan is now being managed by HarvestSo, in lieu a Charged off debt no longer holds a balance and or payment.? If in fact this loan still recides with GM, then it is not a Charged off debt.? All of your coorespondences are contridicting each otherPlease EXPLAIN how you are reporting accuratly and cannot change the reporting to the credit bureaus.? How can a CHARGED OFF debt still hold a balance??
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? I spoke to *** *** *** at GM financial friday the 23rd and tried on several occassions with my banker *** from ** *** ***? to fax my banking statements without success.? I faxed from another location my banking statements and they where received and proved that there was no reversed payment.? *** advised me that *** was able to credit my account to make it current.? I checked my account online today March 28th and saw that my account is paid up to date with my next payment of due April 1st 2018.? I thanked *** on her voice mail I was not able to speak to her for finally correcting their error on my account.?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I would like to see proof of that GM Financial sent the required letters to my address of recordAlso, I would like to know the exact address they "sent" the required notices toThey did not state what address it was sent toIf they did not send it to an adress I authorized communication from or the original address on fileThen they did not fulfill their duties and they're collection activities are illegalPlease also provide proof that I authorized any adress changes.? Please also note: if this matter isn't handled correctly and legally within the next daysI will take legal action against GM FinancialI am an attorney and I have researched the law very carefully on this matter and GM Financial is in violation of the law.? ? Please se take this matter seriously.?
Regards,
*** ***

March 28,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAfter reviewing your account, we would like to off the following response
Upon review of the information you have provided, we have concluded that your complaint is in regards to the Gap Insurance Company and not GM Financial
Should you have any further questions or require additional assistance regarding your GM Financial account, please feel free to contact the Total Loss department at ***
Sincerely,
GM Financial

I started calling GM financial on March when I realized the big mistake I didI followed up again with them the following Monday which was March 26, 2018; when the check clearedwhy is GM financial waiting forever to refund my overpayment? After since I faxed a proof that the money came from my account, I could have gotten my money the very next dayThank you ?

Complaint: ***
I am rejecting this response because:You have handled this entire situation car freeThen you insult my intelligence by stating that you are "waiving the $526.91"You are not waiving anything, you are correcting your mistake by removing the that I never owed you in the first place and if your dealership would have don't their job and immediately went to GM financial and said, Ronnie *** just returned his Terrain on April 19th, Then we would not have this problem and I would not be taking time out of my work day to fight this and correct my credit.? With what you have put me through, your offer is unacceptable and offensive.? Get my credit fixedNOW!? ?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was informed the the GAP insurance company is actually GM Financial - if that is not the case they provide the name & address of the company? Per my phone call with your representative at GM 03/it was implied that GM Financial is also handling the GAP claims process? ? ? ? ?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This information is NOT correct! I paid exactly what I was told to pay and was told it covered me THROUGH MAY! If there was an error in the amount paid not being enough that was due to an error on YOUR EMPLOYEES side as I paid EXSCTLY what they told me to to process the extension! Then I called in EARLY to pay June and was told the previous rep had messed up their request but that it would be fixed and they CONFIRMED I was paying June's payment! Then again a week or so later! Again, this information was told to me times! How can I be held responsible for undereductaed employees when I did EXACTLY what was asked of me to bring it back up to date and resolve everything!? Regards,
*** ***