GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory.?
Regards,
*** ***

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? You have provided a GM Financial account number and GM Financial has responded to multiple disputes filed with the credit bureau reporting agencies regarding this account and has verified that the information reflected as accurate.? If you are now claiming this account does not belong to you and is the result of identity theft, you will need to complete the packet sent to you as an attachment to our previous response to request an Identity Theft InvestigationOnce the required documents are received, GM Financial will investigate your claim and you will be notified via mail of the findings of this investigation.? Sincerely,GM Financial?

Complaint: ***
I am rejecting this response because: According the Credit Bureau's a "Charged off" mean a debt was transferred or sold to a third party and is no longer being held by that creditor? As you have already said, this loan is now being managed by HarvestSo, in lieu a Charged off debt no longer holds a balance and or payment.? If in fact this loan still recides with GM, then it is not a Charged off debt.? All of your coorespondences are contridicting each otherPlease EXPLAIN how you are reporting accuratly and cannot change the reporting to the credit bureaus.? How can a CHARGED OFF debt still hold a balance??
Regards,
*** ***

September 18,
RE: Complaint ID: ***? ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional
information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:It in no way addresses my complaintAs PREVIOUSLY STATED my account is closed, therefore there is no account numberIn addition, there are numerous ways to contact me in order to verify information rather than asking me to send a social security number over emailI have a phone and can be contacted to verify informationI am still waiting on money that is mine and have not been helped in NUMEROUS ATTEMPTS when reaching out to customer serviceNick Cook assured me he would get back to me and he did no such thingI am still waiting!!!!!!?
Regards,
*** ***

December 19,
Re: Complaint ID: ***
? ? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
On December 13,
a refund check was requested to be sent to you in the amount of $
Should you have further questions or require any additional assistance, please contact us at ***
Sincerely,
GM Financial

December 26,
Re: Complaint ID: ***
? ? ? ? ? *** ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On September 22,
2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chrysler in the amount of $29,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on November 6, GM Financial employees were not present at Advantage Chrysler Plymouth (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial
On November 18, 2017, the vehicle was involved in an accident and declared a total loss by Geico InsuranceOn November 27, 2017, GM Financial quoted a payoff to Geico in the amount of $11,good for daysYou were advised during previous telephone conversations and via the notice mailed to you on November 27, 2017, that you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full
On December 19, 2017, GM Financial received insurance proceeds from Geico in the amount of $9,As per your contract, we may apply each payment to the earned and unpaid part of the finance charge, to the unpaid part of the amount financed and to any other amounts you owe under this contract in any order we chooseThe insurance proceeds were applied to the principal balance of your account reducing what you owePlease be aware, the insurance proceeds received from Geico and were applied to your account balance and were not enough to pay the amount you owe
Included for your review is a copy of the ContractShould you have any further questions or require additional assistance, please contact GM Financial at ***?
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial has not changed its position regarding this matterPlease understand that under the Fair Credit Reporting Act (“FCRA”), GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and the account payment history of your account have been reported to the credit agencies with truthful and accurate information; and as a result, we are unable to comply with your request to remove any valid delinquencies reported to the credit bureau reporting agencies.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

January 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 23, 2012, you
entered into a Motor Vehicle Consumer Simple Interest Installment Sale Contract (“Contract”) for a Dodge Avenger in the amount of $17,at an interest rate of 17.50%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning June 7,
Our records reflect that on December 12, 2017, the vehicle was involuntarily repossessed as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
Please note that the vehicle has not been sold and an auction date not yet been setAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter will be mailed to your address of record to inform you of the remaining balance owed
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Is there anything that you can do to assist me trying to get my loan paid off as you have gotten A lot money from my loan than what I originally borrowed when I purchased the car, even if you could just waive the late fees that have accrued the account and make me current so I can have a fresh start with the remaining of my loan? I would greatly appreciate this help? Thanks
Regards,
*** ***

Complaint: ***
I am rejecting this response because: ? No resolution was provided? Please see my account number below as requested.? Account Number: ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I do not accept the response and I am completely aware that you were not there when I signed the contractHowever you are who financed the vehicle that was sold to me knowingly having serious and several mechanical issuesI am also aware that I have not established enough historyI just had the car 6mos.I have worked in customer service for 12yrs and I do know that "anything" is possible especially when things happen out of the ordinaryThis is way out of the ordinary and deceitful.I didn't expect to have been lied to about the condition of a car that you financed,6mos laterIn addition to that I now have to pay $instead of $and your response totally does not match with GM has told me about this issueI don't know who you are, but I'm convinced that you did not look into my account to see what's going on before your rude and " I don't give a care" response to my complaintI hope that everyone that I have come in contact with that was rude and unfair to me during this dilemma which has caused me serious panic attacks have the opportunity to experience what I have experienced from GM and the dealershipIt's also very unprofessional to not be on the same page and relay the same info from people that also work at GM that I have corresponded with

June 6,
Re: *** * ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 24, 2018, GM Financial submitted an update to the credit reporting agencies to ensure accuracy of the current status of your accountPlease allow the credit bureau reporting agencies 30-days from this date to reflect these updatesPlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialYou will receive a credit rating letter in a separate mailing
Should you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I would like to see proof of that GM Financial sent the required letters to my address of recordAlso, I would like to know the exact address they "sent" the required notices toThey did not state what address it was sent toIf they did not send it to an adress I authorized communication from or the original address on fileThen they did not fulfill their duties and they're collection activities are illegalPlease also provide proof that I authorized any adress changes.? Please also note: if this matter isn't handled correctly and legally within the next daysI will take legal action against GM FinancialI am an attorney and I have researched the law very carefully on this matter and GM Financial is in violation of the law.? ? Please se take this matter seriously.?
Regards,
*** ***

September 29,
Re: Complaint ID: *** ? ? ? ? ? *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 28,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that
you submitted an enrollment form to GM Financial for automatic monthly ACH payments to begin on November 20, On December 3, 2015, you set up an additional online recurring payment schedule through Western Union to draft $on the third of each month beginning on the date of submissionThe confirmation number provided to you by Western Union was ***
Your Western Union recurring payment schedule was cancelled online with the last draft being February 3, You remained enrolled in the ACH payment schedule set up with GM Financial until you requested cancellation on April 10, We have sent a refund for the payment drafted on March 20, via FedEx overnight, tracking ***Please be aware, your lease maturity date is June 20,
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI feel that it should not have taken an official complaint through the Revdex.com to get GM Financial to refund the over paymentThe problem of demanding a full social security number was ignored and GM Financial never mentioned they would address the fact that they had done any improper practices but dismissed them by just refunding the over payment
Regards,
*** ***

Complaint: ***
The account number that I am referring to is ***
Regards,
*** ***

March 6,
Re: Complaint ID: ***
? ? ? ? ? *** ***
*** *** ***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Per our conversation on March 6, 2018, GM Financial verified that you received the title for your account ending in ***
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial