GM Financial

Complaint: ***
I am rejecting this response because:You have handled this entire situation car freeThen you insult my intelligence by stating that you are "waiving the $526.91"You are not waiving anything, you are correcting your mistake by removing the that I never owed you in the first place and if your dealership would have don't their job and immediately went to GM financial and said, Ronnie *** just returned his Terrain on April 19th, Then we would not have this problem and I would not be taking time out of my work day to fight this and correct my credit.? With what you have put me through, your offer is unacceptable and offensive.? Get my credit fixedNOW!? ?
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that
deferments are not a contractual obligation and are not always availableAt this time, you have not yet established enough payment history in order to be eligible for this type of payment assistance We would like to apologize for the poor service that you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal lawsOur research further indicates, that during the conversation you reference, you were provided with all options currently available to you, including voluntary surrender Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-#### Sincerely, GM Financial

April 17,
Re: Complaint ID: *** ? ? ? ? ? *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I was informed the the GAP insurance company is actually GM Financial - if that is not the case they provide the name & address of the company? Per my phone call with your representative at GM 03/it was implied that GM Financial is also handling the GAP claims process? ? ? ? ?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This information is NOT correct! I paid exactly what I was told to pay and was told it covered me THROUGH MAY! If there was an error in the amount paid not being enough that was due to an error on YOUR EMPLOYEES side as I paid EXSCTLY what they told me to to process the extension! Then I called in EARLY to pay June and was told the previous rep had messed up their request but that it would be fixed and they CONFIRMED I was paying June's payment! Then again a week or so later! Again, this information was told to me times! How can I be held responsible for undereductaed employees when I did EXACTLY what was asked of me to bring it back up to date and resolve everything!? Regards,
*** ***

June 26,
Re: Complaint ID: ***
? ? ? ? ? ? *** N ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Please be advised that GM Financial has not changed our position regarding the account and the information provided
As stated on your Retail Installment Sale contract (See Page 2, section (b) under Finance Charge and Payments), how we will apply payments We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we choose
Within the contract, you agreed to pay us all you owe under the contract even if the vehicle is damaged, destroyed or missing Our records reflect, you were advised during previous telephone conversations and via the notice mailed to you on December 30, 2016, that you were still responsible for maintaining the monthly installment payments and were still subject to monthly credit bureau reporting until the account is paid in full
As previously advised, our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and, as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account We have submitted an update to the credit reporting agencies regarding the current status of your account
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:accirdibv to the Revdex.com I should not respond with personal information, as it may be posted publiclyAre accountant numbers okay to send?
Regards,
*** ***

March 28,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAfter reviewing your account, we would like to off the following response
Upon review of the information you have provided, we have concluded that your complaint is in regards to the Gap Insurance Company and not GM Financial
Should you have any further questions or require additional assistance regarding your GM Financial account, please feel free to contact the Total Loss department at ***
Sincerely,
GM Financial

I started calling GM financial on March when I realized the big mistake I didI followed up again with them the following Monday which was March 26, 2018; when the check clearedwhy is GM financial waiting forever to refund my overpayment? After since I faxed a proof that the money came from my account, I could have gotten my money the very next dayThank you ?

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social
security numberUpon receipt of this information I will research this matterSincerely,GM Financial

Complaint: ***
I am rejecting this response because: it has not been solved yetMy GM Financial account number is : ***.? Also, I called again last week before filing the complaint to the Revdex.com and was told I wojld be phones back within hours and I was not phoned backMy tax money is still missing.?
Regards,
*** ***

May 25,
Re: Complaint ID: ***
? ? ? ? ? *** M***
Dear Miss***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 4,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On February 16, 2015,
you entered into a Closed End Motor Vehicle Lease Agreement with *** *** *** for the GMC CanyonWithin the contract, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 18th day of each month beginning February 16, Our records reflect that the Lease matured on May 18, and the account was terminated on May 24, with a grounding date of April 21,
Our records reflect the receipt of a payment in the amount of $on April 18, was applied towards your April installment due date
As outlined in the Lease agreement (See Page 2, under Return of the Vehicle Section F), you are responsible for any base rent and late charges due at the time the vehicle is turned inIn addition to any excess wear and tear and excess mileage chargesTotal termination charges are calculated after the Lease Termination Inspection is done to the vehicleA final bill will be mailed to you if there are any charges pending after the sale of the vehicle
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

I have accepted the terms of the deferment offered and paid the feeWhen I questioned about the losses I took, due to my vehicle being taken after agreeing to our first deferment just to have them take my vehicle I was told nothing can be doneI had to pay a reinstatement fee, late fees, and storage fees for my vehicleI lost work time and pay also due to thisI do realize they have offered another deferment but I also realize I will be paying that at the end of my loanI have still lost my money, due to the fact of all the fees and having to miss workNo one will talk to me reasonably about what happened and what went wrongI would still appreciate answers as to why my first deferment was voided when it should not have been? I had to pay $to get my car from a lot where it was being heldThe black tire tracks in my driveway still remain, the late fees of $that I should not have been charged and a $reinstatement fee that also would not have been necessary? Why can I get no answers and I'm only being told no? Yet, I'm was given a second deferment? It was very hard for my family to pay that when one of us was not able to work

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments
are not a contractual obligation and are not always availableAt this time, your account is not currently eligible for this type of payment assistanceIf in the future, the deferment option is available and your account is eligible for this type of payment assistance, please be aware that all deferment requests are subject to management approval.A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal lawsOur research further indicates that during the conversations you reference, you were provided with all options currently available to you.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Revdex.com:I am continuing to research my claims in order to provide the documentation.? The dealership has confirmed that they sent a payoff check for $6500.? The leinholder has confirmed that the payoff was less than that amount and they had to speak with my wife in order to request documentation.? Documentation has been mailed out by Capital One and I am waiting to receive it.? Upon doing so, I will forward it along.? I did receive the over payment check for $110+.? Funny how initially I was told that no over payment was made, yet I received a check for over payment.? I wish for this complaint to remain open until it can be resolved to my satisfaction after I am able to provide documentation for my other claimsIf the complaint is closed out, a new one will be filed against GM Financial.?
Regards,
*** ***

It stiill does not address the problem of being billed two months aheadThis is wrong and no other business does business this wayWhen I first started paying, after each payment it woul show a zero balance...not next month's payment due immediately? My billing screen showed an amount DUE of $664, that's for Feband March, so if I were to have paid $for febonly, the GM system would still show an amount owing for march when it isn't even march yet, so something at GM financial has changed for the worst, which is why I just paid off the loan balance on this account, bought another car from a different lenderGM can explain it a thosand different ways, but what I see is a bill for two months? Now I don't have to worry any more because I am so done with this nad billing practice!!!

February 7,
Re: Complaint ID: ***? ? ? ? ? ? *** ***
? Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August
4, 2015, you entered into a Motor Vehicle Consumer Simple Interest Installment Sale Contract (“Contract”) for a Chevrolet Impala in the amount of $12,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 18,
On January 12, 2018, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueOur records indicate the vehicle was repossessed on January 29, and returned to you at no charge on January 30, A repossession will not be reported to the credit bureaus and you will not be responsible for any repossession feesUnfortunately, we are unable to accommodate your request for further compensation
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: this issue is not resolvedI was asked for account info and social I do not feel comfortable giving my social on hereThe account is under *** *** and *** *** the number the account is under is ***? last four of the social is ***I also printed every payment from date I bought the car and there are several times this happened where a rep told me I can pay by the 18th and never penalizedI called in to request my payments be updated with credit as im trying to refi my house and last time anything was reported was december I feel if your reps are telling me these things then your company should fallow through rather then lie and hurt your customers.?
Regards,
*** ***

October 13,
RE: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that check number *** received on September 11, 2017, in the amount of $28,was returned to GM Financial as “Refer to Maker” on September 19, Please be advised you will need to contact your financial institution in regard to this matterAs of the date of this letter, there are no credit marks on the account
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ***
Sincerely,
GM Financial