GM Financial

June 4,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On February 16, 2015,
you entered into a Closed End Motor Vehicle Lease Agreement with *** *** *** for the GMC CanyonWithin the contract, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 18th day of each month beginning February 16, Our records reflect that the Lease matured on May 18, and the account was terminated on May 24, with a grounding date of April 21,
Our records reflect the receipt of a payment in the amount of $on April 18, was applied towards your April installment due date
As outlined in the Lease agreement (See Page 2, under Return of the Vehicle Section F), you are responsible for any base rent and late charges due at the time the vehicle is turned inIn addition to any excess wear and tear and excess mileage chargesTotal termination charges are calculated after the Lease Termination Inspection is done to the vehicleA final bill will be mailed to you if there are any charges pending after the sale of the vehicle
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: it has not been solved yetMy GM Financial account number is : ***.? Also, I called again last week before filing the complaint to the Revdex.com and was told I wojld be phones back within hours and I was not phoned backMy tax money is still missing.?
Regards,
*** ***

May 25,
Re: Complaint ID: ***
? ? ? ? ? *** M***
Dear Miss***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
The account number that I am referring to is ***
Regards,
*** ***

April 28,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that
you submitted an enrollment form to GM Financial for automatic monthly ACH payments to begin on November 20, On December 3, 2015, you set up an additional online recurring payment schedule through Western Union to draft $on the third of each month beginning on the date of submissionThe confirmation number provided to you by Western Union was ***
Your Western Union recurring payment schedule was cancelled online with the last draft being February 3, You remained enrolled in the ACH payment schedule set up with GM Financial until you requested cancellation on April 10, We have sent a refund for the payment drafted on March 20, via FedEx overnight, tracking ***Please be aware, your lease maturity date is June 20,
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social
security numberUpon receipt of this information I will research this matterSincerely,GM Financial

April 17,
Re: Complaint ID: *** ? ? ? ? ? *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 6,
Re: Complaint ID: ***
? ? ? ? ? *** ***
*** *** ***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Per our conversation on March 6, 2018, GM Financial verified that you received the title for your account ending in ***
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

September 29,
Re: Complaint ID: *** ? ? ? ? ? *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that
deferments are not a contractual obligation and are not always availableAt this time, you have not yet established enough payment history in order to be eligible for this type of payment assistance We would like to apologize for the poor service that you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal lawsOur research further indicates, that during the conversation you reference, you were provided with all options currently available to you, including voluntary surrender Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:accirdibv to the Revdex.com I should not respond with personal information, as it may be posted publiclyAre accountant numbers okay to send?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI feel that it should not have taken an official complaint through the Revdex.com to get GM Financial to refund the over paymentThe problem of demanding a full social security number was ignored and GM Financial never mentioned they would address the fact that they had done any improper practices but dismissed them by just refunding the over payment
Regards,
*** ***

June 26,
Re: Complaint ID: ***
? ? ? ? ? ? *** N ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Please be advised that GM Financial has not changed our position regarding the account and the information provided
As stated on your Retail Installment Sale contract (See Page 2, section (b) under Finance Charge and Payments), how we will apply payments We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we choose
Within the contract, you agreed to pay us all you owe under the contract even if the vehicle is damaged, destroyed or missing Our records reflect, you were advised during previous telephone conversations and via the notice mailed to you on December 30, 2016, that you were still responsible for maintaining the monthly installment payments and were still subject to monthly credit bureau reporting until the account is paid in full
As previously advised, our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and, as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account We have submitted an update to the credit reporting agencies regarding the current status of your account
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 18,
Re: Complaint ID: ***
? ? ? ? ? ? ***? ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that the payment in question was located and applied your account with an effective date of February 7, in the amount of $Your GM Financial account reflects current with the next payment due date of April 26, in the amount of $As of the date of this letter, please note there have been no derogatory marks reported to the credit agencies
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: this issue is not resolvedI was asked for account info and social I do not feel comfortable giving my social on hereThe account is under *** *** and *** *** the number the account is under is ***? last four of the social is ***I also printed every payment from date I bought the car and there are several times this happened where a rep told me I can pay by the 18th and never penalizedI called in to request my payments be updated with credit as im trying to refi my house and last time anything was reported was december I feel if your reps are telling me these things then your company should fallow through rather then lie and hurt your customers.?
Regards,
*** ***

July 24,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
On June 27, 2015, you signed a Retail Installment Sales Contract for the Dodge Caravan in the amount of $7,at an interest rate of 12.40%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning August 11,
As stated on your monthly billing statement under Failure to Pay, We may report information about your account to credit bureausLate payments, missed payments, or other defaults on your account may be reflected in your credit report
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesIn order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on July 23, Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
A copy of your account payment history has been mailed to the address of record for your reviewShould you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments
are not a contractual obligation and are not always availableAt this time, your account is not currently eligible for this type of payment assistanceIf in the future, the deferment option is available and your account is eligible for this type of payment assistance, please be aware that all deferment requests are subject to management approval.A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal lawsOur research further indicates that during the conversations you reference, you were provided with all options currently available to you.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? On December 10, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet Cruze in the
amount of $21,at an interest rate of 10.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on January 24, 2013.? Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Pennsylvania does not require a cure period or notice of repossession be mailed prior to repossessionOn November 19, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the September 24, installment due dateThe vehicle was recovered on November 22, and reinstated on November 24, On June 23, 2016, the decision was again made to place the vehicle out for repossession, as allowed by your contractAt this time, the account was days past due for the April 24, installment due dateThe vehicle was again recovered on June 24, The account history was reviewed thoroughly and it has been determined that the handling of the account, including both repossessions, are in compliance with your contract as well as all state and federal laws? Please understand that due to the bankruptcy filed and discharged, GM Financial is unable to issue a monthly billing statement; however, our records reflect that you were advised verbally in February, March, April, and June of your monthly due date and the past due balance owed on your accountAll payments that you have provided proof of have been accurately accounted for within the payment history of your accountBased on a review of this information, it appears that payments are not being made every single month, and this led to the delinquency of the account and the assignment of the vehicle for repossession? The State of Pennsylvania is a redemption state, meaning that if we repossess the vehicle, you may get it back by paying the unpaid part of the Amount Financed plus the earned and unpaid part of the Finance Charge, any late charges, and any other amounts lawfully due under this contractGM Financial made an exception and allowed the reinstatement of the vehicle in November of Since the reinstatement of the vehicle, you have not maintained strict compliance with the terms and conditions of your Retail Installment Contract or the Reinstatement Agreement; resulting in a second repossession of this vehicleGM Financial is unable to make any further exceptions, and in order for you to get the vehicle back; you will have to pay everything owed under this contract in full, prior to the vehicle being sold at auctionOur records reflect that you were advised of this information on June 27, 2016.? Additional copies of your contract, payment history, and Reinstatement Agreement have been mailed to your address of record.? Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.? Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:? First, I never submitted a dispute the either of the credit bureaus because the problem was with GM Financial not sending the credit bureaus monthly updates and not the credit bureausSecond, I do not need a copy of my account payment history nor a credit rating mailed to me because I am 100% clear I have made all payments on timeWhat I do wish for you to confirm is that GM Financial has fixed the problem that caused you not to send an update to the credit bureaus since November (last update December 2017)Also confirm that my credit report will be updated monthly going forwardYou can mail me a letter regarding these issues
Regards,
*** ***

I was in fact blocked from using the website for payment? When I would log in it would get an error code that stated: Due to the account status, your account has been blocked? It was not from a log in error, because since my complaint I have attempted logging in and miracously I suddenly have access? I want a formal apology and a guarantee this error will not happen again