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GM Financial Reviews (4045)

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the payment in question was located and will post effective the original date it was received The account will be closed and reflect a zero balanceOur records reflect that you have not been reported to the credit bureaus for any late paymentsWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

July 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your
full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com (“Revdex.com”)I have reviewed your comments and would like to offer the following response.? GM Financial considers all customer concerns very seriously and your account history and activity were reviewed thoroughly to ensure strict compliance with your contractBased on this review, GM Financial has not changed its position regarding the status of your account.? Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(877)203-5536.? Sincerely,GM Financial

March 30,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that you
spoke with a representative on March 27, in regards to the balance on the accountAt this time, you were given the remaining balance on the account in the amount of $in late fees and stated that you would make a payment in April of Please note, there is no refund due on the account
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Included is a copy of your payment history for your reviewShould you have any further questions or require additional assistance please contact GM Financial at *** ***?
Sincerely,
GM Financial

October 7,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of our records does
not reflect that your account has been reported days delinquent to the credit bureau reporting agenciesPlease be advised GM Financial has submitted an AUD and forwarded the proper documentation to all three major credit bureaus to ensure this information
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

July 3,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As previously advised, the Contract reflects that the first payment was due days after the date of the Contract The additional fifteen days are reflected in the monthly installment amount and APR Therefore, the Contract term is months and days, not simply months
On December 20, 2017, a deferment was processed for the months of November and December 2017, extending the original terms to months and days Please note, these extra days will reflect as another month your account is scheduled to be openedA review of your account indicates it was reported as a charge off on June 29, 2018, due to the account being over days past dueThe original charge-off amount reporting is $23,Please contact us at ###-###-#### for further assistance with your account
Please be aware, as per your Contract, we may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to any other amounts owed under this contract in any order we chooseOnce the account is current, payments can then be applied as requested
If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail a letter of representation that includes his or her contact information to:
GM Financial
Attn: Legal Department
*** *** *** *** ***
*** *** ** *** Fax: ###-###-####
Please remember to include your account number on all correspondence sent to GM Financial
Sincerely,
GM Financial

July 12,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Please be advised, GM Financial submitted an update to the credit reporting agencies to ensure accuracy of the current status of your accountThe credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Should you have any additional questions or concerns with regards to this matter, please feel free to contact GM Financial directly ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I no longer wish to call into GM Financial due to the extreme time commitment it takes to actually get a human being on the lineNo further follow up is needed because nothing will be resolved.?
Regards,
*** ***

September 19,
Re: Complaint ID: ***
*** ** ***
? Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I am rejecting this response because: My credit score has dropped 60points in the process of you all not reporting to the credit bureausI tried to get a loan for a house and was denied because the report came back stating I was payments behind on a car note that you all received money forYou all need to forgive my loan and send me the title for the vehicleYou have ruined my credit score and the only solution you think you’re going to do is send my payment to the credit bureauThat’s not solving anything because that’s what was in my contract I signedWas for you all to report my payments to the credit bureau monthly not whenever you all felt like itI have already told you all the outcome that I wantI have been calling you all for the last months asking to correct my payments and none of your managers did anything*** *** *** ** ***I spoke to several people who said they are sending reports to get it resolved and here we are nowSend me the title for my vehicle and forgive the loan.? ? Regards,*** ***

April 11,
Re: Complaint ID: *** ? ? ? ? ? ? *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that a refund has been requested and completed A check in the amount of $was issued to the address of record on April 11, via regular mailPlease allow 7-days to be received from the date the refund was issued
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

December 12,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect
that the title was sent out to the address on file on December 8, We apologize for any inconvenience this has caused and appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***?
Sincerely,
GM Financial

June 6,
Re: Complaint ID: ***
? ? ? ? ? *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
A review of your account
indicates that you enrolled for the Automatic Payment Plan (“EFT”) and a recurring payment schedule via Western Union Speed PayAs both of these payment options are consumer driven, initiated, and authorized, GM Financial is unable to stop or alter these paymentsAccording to our records, the cancellation of the Automatic Payment Plan was initiated by you on May 23, and is to be effective for the June 20, paymentOn May 30, 2017, GM Financial received a returned payment from your financial institution as “not authorized” by you, which caused the recurring payment schedule to cancel as wellPlease be advised that GM Financial is unable to honor your request to provide an account credit as both payments were set up by you and do not represent any error by GM FinancialAs of today, the account is current
Should you have any further questions or require any additional assistance, please contact Lease Customer Service at ***
Sincerely,
GM Financial

October 11,
Re: Complaint ID: *** ? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com
After a thorough review, it appears that your complaint is not against GM Financial and although we empathize
with the problems you may be experiencing, this issue will need to be resolved between you and the dealership
If you have any issues regarding your GM Financial account, we would like an opportunity to address your concerns, however additional information is requiredPlease forward us your full GM Financial account number or social security numberUpon receipt of this information we will research the matter
Sincerely,
GM Financial

My complaint was very straightforward and did not require a canned response from GM Financial I will not subject my mother to their "request" that she contact them regarding the issue of continuing to send invoices to my dead father after he has been dead for over a year For the record, I called and spoke with a GM Financial Representative on more than one occasion So if their policy is that they can't discuss the issue with anyone other than my mother then they need to let their representatives know thatThe purpose of my complaint was simply to let them know that their actions (actually lack of action) is unkind and inhumaneI require no further contact from them and if we continue to receive mail from them I will simply return it every time unopened, return to senderAny further contact will be ignored

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this
information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your
concerns and would like to provide the following information.You will need to? contact Western Union for proof of? MTCN# ***Should you have any further questions regarding this matter please contact Western Union directly.Sincerely,GM FinancialSincerely,GM Financial

March 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, please provide a copy of the plate cancellation receipt as this is required documentation by the countyThis can be obtained from the DMV websiteUpon receipt of this information I will research this matter
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

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Address: P.O. Box 9000, Lutherville, Maryland, United States, 21094

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