GM Financial

October 7,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of our records does
not reflect that your account has been reported days delinquent to the credit bureau reporting agenciesPlease be advised GM Financial has submitted an AUD and forwarded the proper documentation to all three major credit bureaus to ensure this information
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

September 19,
Re: Complaint ID: ***
*** ** ***
? Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***? Account number is: ? ***

July 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your
full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

The reasons I was paying after due due date was because my payday was after the due date and because every time I called or answered your courtesy calls about my payment before I was told "well, its not actually late until so in so date" And as long as you promise to pay before this date we wont charge a late fee and we wont ding your credit? Not one time before was I ever advised or notified that this interest was being added every day I payed after the due date? You deceived me by telling me its fine as long as I got that payment in before the grace periodAnd of course you tell people that, you want them to make arrangements to pay after the due dateYOU MAKE MORE MONEY THAT WAY!! I believe you withheld that information on purpose, you know most average customers like myself don't know about these daily interest charges, most are concerned with keeping their credit in good standings and having no late charges like myselfTo me being told " Its really not late till this date means its really not lateAnd the reason I had to defer payments and have my due date changed was due to changing jobs and I did everything in my power to work with GM Financial to make sure my loan got payed during my transition? Finally in early one of your officers with a heart contacted me and asked if I was aware that I had interest charges accruing and worked out a payment plan where I made several increased amount payments until I was ahead to the point of paying before my due dateFrom that point forward EVERY payment was made approx weeks earlyThe whole second half of the loanHad I known about your daily interest accrual prior to this I would have done the same from the beginningBut I believe you withheld that information intentionally and have probably done that with many other customersWhy else would you have a department created and devoted to working with customers to make arrangements to pay off these unknown interest charges that were screwed out of them the same way? I think they call this deceitful practice Loan SharkingI believe a judge would see it the same way? ? ? ? ?

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a copy of the update submitted to the credit agencies has been sent to your address of recordPlease allow 30-days for this information to update and reflect accordingly
Please also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

August 25,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has
been completed
Sincerely,
GM Financial

March 30,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that you
spoke with a representative on March 27, in regards to the balance on the accountAt this time, you were given the remaining balance on the account in the amount of $in late fees and stated that you would make a payment in April of Please note, there is no refund due on the account
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Included is a copy of your payment history for your reviewShould you have any further questions or require additional assistance please contact GM Financial at *** ***?
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com (“Revdex.com”)I have reviewed your comments and would like to offer the following response.? GM Financial considers all customer concerns very seriously and your account history and activity were reviewed thoroughly to ensure strict compliance with your contractBased on this review, GM Financial has not changed its position regarding the status of your account.? Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(877)203-5536.? Sincerely,GM Financial

June 15,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the information sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be
reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

October 11,
Re: Complaint ID: *** ? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 13,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at *** ***? for further assistance
Sincerely,
GM Financial

My complaint was very straightforward and did not require a canned response from GM Financial I will not subject my mother to their "request" that she contact them regarding the issue of continuing to send invoices to my dead father after he has been dead for over a year For the record, I called and spoke with a GM Financial Representative on more than one occasion So if their policy is that they can't discuss the issue with anyone other than my mother then they need to let their representatives know thatThe purpose of my complaint was simply to let them know that their actions (actually lack of action) is unkind and inhumaneI require no further contact from them and if we continue to receive mail from them I will simply return it every time unopened, return to senderAny further contact will be ignored

June 6,
Re: Complaint ID: ***
? ? ? ? ? *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
A review of your account
indicates that you enrolled for the Automatic Payment Plan (“EFT”) and a recurring payment schedule via Western Union Speed PayAs both of these payment options are consumer driven, initiated, and authorized, GM Financial is unable to stop or alter these paymentsAccording to our records, the cancellation of the Automatic Payment Plan was initiated by you on May 23, and is to be effective for the June 20, paymentOn May 30, 2017, GM Financial received a returned payment from your financial institution as “not authorized” by you, which caused the recurring payment schedule to cancel as wellPlease be advised that GM Financial is unable to honor your request to provide an account credit as both payments were set up by you and do not represent any error by GM FinancialAs of today, the account is current
Should you have any further questions or require any additional assistance, please contact Lease Customer Service at ***
Sincerely,
GM Financial

April 18,
Re: Complaint ID: *** ? ? ? ? ? *** ***?
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
On May 24, 2017, the vehicle was involved in an accident and was declared a total loss by *** *** *** On September 5, GM Financial was notified of the total loss claim pending for the leased vehicle On September 14, 2017, GM Financial received a payment from *** *** *** in the amount of $25, The deficiency balance currently remaining totals $7,
With regard to the Guaranteed Auto Protection (GAP) Insurance, this is a blanket GAP coverage for all GM Financial lease vehicles in the event of a total loss GM Financial is actively working with your insurance company and the GAP provider, AAGI, to complete your claim
We apologize for any inconvenience and appreciate your patience while we work to resolve this matter You may contact our total loss department directly at ###-###-#### for updates regarding your claim
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 6,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your GM Financial account ending in ***? has been corrected and reflects the payment made on January 8, in the amount of $and was applied towards your monthly base rent due for January 3, Your account is currently due for April 3,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

December 12,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect
that the title was sent out to the address on file on December 8, We apologize for any inconvenience this has caused and appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***?
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your
concerns and would like to provide the following information.You will need to? contact Western Union for proof of? MTCN# ***Should you have any further questions regarding this matter please contact Western Union directly.Sincerely,GM FinancialSincerely,GM Financial

March 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, please provide a copy of the plate cancellation receipt as this is required documentation by the countyThis can be obtained from the DMV websiteUpon receipt of this information I will research this matter
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial