GM Financial

Complaint: ***
I am rejecting this response because:? Info you requested, ref number connected is *** *** ***,and as I stated my father the above SS# belonging too,leased the car jan.2016& became ill& passed away April 9,2016,@ that point I should have instructed my mother to terminate lease(accepted? lease termination;death) however for sentimental reasons & other reasons she felt that she should hold on to it,in respect to my father & her husband of yrs.& for the thought that, MAYBE she would start driving,but she did not & does not drive & will not drive in the future? due to health reasons,however she made every payment & the Cruze was 20,000+ miles BELOW lease terms and was under 4,miles on odometerI hope this resolves this unjust matter & is cleared & this unjust action is cleared from my mothers namePS at Time of lease my father even asked if my mother could be on the lease as a co-leasee! This was at *** *** ** *** ***Regards,
*** ***

Complaint: ***
I am rejecting this response because: If I'm to go by your statement that I've asked for over months to get from your companyThen as you can see on the bill I do not owe September as I paid August on 9/and you guys received a partial payment of $on 10/so that is for? August and September I now owe dollars for the September paymentMy vehicle was repo'ed prematurely as I now only owe you guys October and NovemberDecember isn't due until the 9thAnd on Friday Decyou guys were going to receive the payment for the owed for September and Octobers payment which I called and told you guys that I would pay this on Monday Nov 28thSo please tell me how much is owed to get my car back after you guys have repo'ed Please look at your own statement that you sent to me before replying
Regards,
*** ***

April 20,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that the
payoff check was backdated with an effective date of February 17, Upon review of the account, GM Financial determined there are no credit marks on the account for February or March of An update has been submitted to the credit bureau reporting agencies to remove the January markPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comPlease be advised GM Financial has not changed its position regarding the status of your account
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 16,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has
been completed
Sincerely,
GM Financial

I am rejecting this response because: I've been contacted before this responseAgain, it's like their departments don't speak to each other.? And I'm not putting account numbers in this emailThe correct response would be to call me to obtain this information.? I have reviewed the response made by the business in reference to complaint ** ***, and I'm not yet satisfiedI received a call on the 11th and was introduced to the person handling this situationShe said she would get back to me when she had information on when I'd receive my refundI'm still waitingI plan on calling again 4/16/2017.? I will not be satisfied until that check is in my bank accountThis is now day on an issue that I tried to prevent over weeks ago.? Regards,? *** ***

September 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised in an effort to resolve this matter
GM Financial has waived the remaining balance in the amount of $as a courtesy
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ***
Sincerely,
GM Financial

August 21, ? RE:? Complaint ID:? *** ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear Mr***: ? Thank you
for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter ? Sincerely, GM Financial Tell us why here

I am rejecting this response because: If my account is up to date why does it show I owe a payment of when in fact it should be and why can I still not see my December Statement but I can see all other statementsI know the system was down for a week in December but your website said it was to make they system easier for your customersPlease explain how it is easier or betterMy account is still not up to par & if the tables were turned I would be getting phone call a day.? Regards,*** ***

Complaint: ***
I am rejecting this response because: It appears that I will have to speak to a lawyer about this to determine if this really will be the final resolution on thisMonths ago, I brought to GM Financial attention about these parking tickets that did not belong to me (I know that all conversation are recorded)I concerns were dismissed/ignored and was put on me to try and figure this outIt was at that time that I was even told by the City of Chicago, that if GM Financial insist on associating me with these parking tickets, I should seek legal adviseI have received parking tickets/violation (legal documents) and a bill for demand of payment to the amount of $1,The bill list out parking tickets/violations and received only so there wasn't even full disclosure of all of the parking ticketsI submitted two online complaints, which both were ignoredAnd, the fact that action was only taken once I raised this to Revdex.com appears to be the exact opposite GM Financial takes their customer seriousNopeI don't think soI have every right to dispute any charges, just like its my right to dispute credit card charges but yet, I have gotten daily recorded telephone calls and NOT one human being contacted me about this outstanding billBecause if someone would have spoken to me, I would told them that I was disputing this billThe way GM Financial handled this was 100% unacceptable? ?
Regards,
*** ***

February 1,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please note that sales taxes in the amount of $2,was paid to Pennsylvania State Sales Tax and it was remitted under permit number *** in accordance with the Pennsylvania StatueThis information was confirmed on the Bill of Sale, the titling instructions and on a letter that was mailed to your address of record on November 8,
Should you have further questions or require any additional assistance, please contact Customer Service at *** or the Sales Tax Department at ***
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On June 10, 2009, you entered into a Simple Interest Pennsylvania Motor Vehicle Installment Sale Contract (“Contract”) for the
purchase of a Chevrolet Impala in the amount of $25,at an interest rate of 15.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on July 25, 2009.We empathize with the problems you experienced; however, the responsibility for this contractual obligation remainsAll mechanical issues would have needed to be resolved between yourself, *** ***, and/or the manufacturer of the vehicle, if necessaryThe vehicle was voluntarily repossessed from *** ***’s lot on July 6, Our records reflect that you opted not to redeem the vehicle, and that the vehicle was sold at a private sale on July 28, Per your Contract, if the money from the sale is not enough to pay the amount you owe, you must pay the remaining amount to GM FinancialAs of March 15, 2016, a deficiency balance still remains.GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review is a copy of your Contract and Account Payment History.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the payment in question was located and will post effective the original date it was received The account will be closed and reflect a zero balanceOur records reflect that you have not been reported to the credit bureaus for any late paymentsWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I'm providing the requested information.Account number:? ***
Regards,
*** ***352-474-

Complaint: ***
I am rejecting this response because: The information provided by GM in response to my claim is not accurateI enrolled in automatic payments as soon as I purchased my vehicle and for some unknown reason GM altered my payment planGM claims that I was contacted "several times" about the delinquent payments, but I never once received a phone call, an e-mail, or a physical letter in the mailSimply looking at the phone records of my mobile phone (the only phone I have) would clearly demonstrate that GM did not follow protocol in reaching out to me as a customerThe missed payments never even appeared on my credit report until AFTER the car was actually repossessed which only adds to the dubiousness of this circumstanceOther than in this case, I have never missed a payment on anything in my life and my car payment is by far the lowest one that I haveIf I was contacted even one time, I would have instantly called GM and fixed the problem.The first time that I received any sort of notification about the repossession was they day AFTER the car was repossessed when I received a physical letter via certified mailI don't know how their records indicate that they contacted me, because they did not.When speaking with a representative from GM, they claimed that they called my mother's cell phone one time the month before the repossession, though I have no idea why, unless they mixed up our accounts when we were purchasing our carsWe purchased our cars at the same time, but they are be two totally different accountsWhen I signed up for my lease, I included both my phone number and e-mail addressed as means of contacting me; yet, I never received any kind of notice.I just don't understand how several employees from both *** *** (where I purchased my vehicle) and GM Financial (the company responsible for this issue) could be stating again and again how this issue impacted several people who purchased vehicles during the month of January and the company can't just help me remedy this problem by reporting on the potential errorWhy would a customer simply not make any payments after purchasing a car only to pay ALL of the delinquent payments off (plus the ludicrous towing and holding fees) the next day after their car was repossessed unless they were an innocent?Online websites dedicated to business reviews are littered with complaints from customers who experienced problems with their payments being unexpectedly cancelled (their automatic payments being depopulated) and being charged beyond the end of their lease in January.I am quite frankly shocked that GM would be so callous as to claim that this is they're reporting "fair and accurately" when there seems like an endless amount of evidence verifying my claimsI cannot believe that a business is allowed to operate this way and damage someone's name and reputation based on a "systems error" that several of their own employees have admitted likely caused this issue and yet in this correspondence through the Revdex.com, they have not addressed that issue once.I feel as though I am really not asking very much of GMThey claim that they "reviewed my account" and saw that a phone call was made, but the actual specifics of my complaint (namely the fact that a system reboot wrongfully altered my account without my knowledge and that they seemingly contacted the wrong customer) are really not being addressed here
Regards,
*** ***

? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On December 28, 2011, you and *** M*** entered into a Retail Lease Agreement (“Contract”) for a Chevrolet CruzeWithin the
agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 28th day of each month.Although you have advised GM Financial that through divorce proceedings Mr*** was awarded the responsibility for this lease, the contractual obligation still remains for all parties who entered into the contractIn order to have removed your liability, prior to the maturity of the lease, the party intending to assume sole responsibility would have needed to contact the dealership who originated the lease and have had to apply for the lease in their name onlyPlease understand that this would be the same process as when the lease was initiated in 2011, including credit approvalAs your lease matured March 28, 2015, this would no longer be an option and all parties who entered into the contract are still liable for the remaining deficiency balance owed to GM Financial.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

July 3,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As previously advised, the Contract reflects that the first payment was due days after the date of the Contract The additional fifteen days are reflected in the monthly installment amount and APR Therefore, the Contract term is months and days, not simply months
On December 20, 2017, a deferment was processed for the months of November and December 2017, extending the original terms to months and days Please note, these extra days will reflect as another month your account is scheduled to be openedA review of your account indicates it was reported as a charge off on June 29, 2018, due to the account being over days past dueThe original charge-off amount reporting is $23,Please contact us at ###-###-#### for further assistance with your account
Please be aware, as per your Contract, we may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to any other amounts owed under this contract in any order we chooseOnce the account is current, payments can then be applied as requested
If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail a letter of representation that includes his or her contact information to:
GM Financial
Attn: Legal Department
*** *** *** *** ***
*** *** ** *** Fax: ###-###-####
Please remember to include your account number on all correspondence sent to GM Financial
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I no longer wish to call into GM Financial due to the extreme time commitment it takes to actually get a human being on the lineNo further follow up is needed because nothing will be resolved.?
Regards,
*** ***

July 12,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Please be advised, GM Financial submitted an update to the credit reporting agencies to ensure accuracy of the current status of your accountThe credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Should you have any additional questions or concerns with regards to this matter, please feel free to contact GM Financial directly ###-###-####
Sincerely,
GM Financial

I am rejecting this response because: My credit score has dropped 60points in the process of you all not reporting to the credit bureausI tried to get a loan for a house and was denied because the report came back stating I was payments behind on a car note that you all received money forYou all need to forgive my loan and send me the title for the vehicleYou have ruined my credit score and the only solution you think you’re going to do is send my payment to the credit bureauThat’s not solving anything because that’s what was in my contract I signedWas for you all to report my payments to the credit bureau monthly not whenever you all felt like itI have already told you all the outcome that I wantI have been calling you all for the last months asking to correct my payments and none of your managers did anything*** *** *** ** ***I spoke to several people who said they are sending reports to get it resolved and here we are nowSend me the title for my vehicle and forgive the loan.? ? Regards,*** ***