GM Financial

February 28,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been requested and
completedA check in the amount of $was issued to the address of record on February 26, via FedEx overnight, tracking number ***
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at (800) 284-
Sincerely, GM Financial

April 11,
Re: Complaint ID: *** ? ? ? ? ? ? *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that a refund has been requested and completed A check in the amount of $was issued to the address of record on April 11, via regular mailPlease allow 7-days to be received from the date the refund was issued
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 3,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com.? We have reviewed your concerns and would like to offer the following information
As previously stated, our records do not reflect payments were received as stated in your correspondenceIf you would like to send in copies of the money orders for review, please fax them to ###-###-####, ATTN: (your GM Financial account number)
Once again, if you have additional questions or need more information about the vehicle sale, please call us at ###-###-####
Sincerely,
GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 19, 2016, you signed a Retail Installment Sale Contract
(“Contract”) for the purchase of a Chevrolet Equinox in the amount of $31,at an interest rate of 7.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on May 3,
On March 9, 2017, the vehicle was involved in an accident and declared a total loss by USAA InsuranceOn March 15, 2017, GM Financial quoted a payoff in the amount of $28,good for days to USAA InsuranceOn this same day, a notice was sent to your address of record which explained to you that you were still responsible for keeping your GM Financial account current during the insurance process, and until the balance was paid in full the account would still be subject to monthly credit bureau reportingPlease be advised within the contract, you agreed to pay us all you owed under the contract even if the vehicle is damaged, destroyed or missingGM Financial received a payment from State Farm for the amount of $18,on March 27, 2017; however, insurance proceeds did not satisfy the balance on your account and a deficiency remained
On June 29, 2017, your account balance was charged-off due to non-payment; at this time, the account was more than days past dueOn July 3, a Notice of Acceleration was sent to your address of record advising of the total amount owed under your contractA review of our records reflects that attempts were made in effort to contact you regarding the status of your account prior to the charge off of the deficiency balanceOn June 1, 2017, you spoke to a GM Financial representative who informed you of the status of your account and that it was still subject to credit bureau reportingPer that conversation you declined to set up payment arrangements to cover the remaining balanceThe GAP proceeds in the amount of $9,were received on July 3,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Should you have any questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this
information I will research this matter
Sincerely,
GM Financial

April 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com
After a thorough review, it appears that your complaint is not against GM Financial and although we empathize
with the problems you may be experiencing, this issue will need to be resolved between you and the dealership
If you have any issues regarding your GM Financial account, we would like an opportunity to address your concerns, however additional information is requiredPlease forward us your full GM Financial account number or social security numberUpon receipt of this information we will research the matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial has updated your account with the current Geo Code for the State of FloridaWe have confirmed
that the State of Florida has reciprocity with the State of New York and a request has been submitted and is in the process to credit back taxes charged in the amount of $back to your account
We apologize for any inconvenience this may have caused and thank you for bringing this matter to our attentionShould you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ###-###-####
Hours of Operation:
Monday through Thursday: 7:00a.m.-8:00p.m
Friday through Saturday: 8:00a.m.-5:00p.m
Sincerely,
GM Financial

May 9,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
Per the previous response, note that a credit bureau update was sent on May 3, to reflect the accurate pay history for your account Please also be advised that while GM Financial sent the update, the credit agencies will have to accept the information provided We are working diligently to ensure monthly reporting to the credit agencies and another update will be sent for your specific account on May 11,
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***? its a Chevrolet Equinox *** are the last digits

April 3,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is required At your
earliest convenience, please forward me your social security number and/or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

GM Financial has received your complaint sent to the Revdex.com (“Revdex.com”) and would like to offer the following response On August 11, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet Equinox in the amount of $25,at an
interest rate of 10.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on September 10, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date.? On September 23, 2015, the vehicle was involved in an accident and declared a total loss by State Farm Insurance (“State Farm”).? On October 5, 2015, GM Financial quoted a payoff in the amount of $18,good for days to State Farm and yourselfOn October 13, 2015, GM Financial received a payment from State Farm in the amount of $14,As per your contract, the payment was applied to the balance of your account reducing what you owe.? We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to any other amounts you owe under this contract in any order we chooseAll insurance proceeds resulting from the total loss of the collateral, are applied solely to the Amount Financed also known as the principal balance of the account Within your contract, you also agreed to pay us all you owe under the contract even if the vehicle is damaged, destroyed or missingThe insurance proceeds received from State Farm have been applied to the balance your account and was not enough to pay the amount you oweThe amount required to pay off the account on the above vehicle is $3,This payoff must be received by October 25, and is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the accountThe daily interest amount for this payoff is $ A notice advising you of the deficiency balance has also been mailed to your address of record today, October 15, You were advised during previous telephone conversations beginning on October 2, 2015, the date you notified GM Financial of the loss; and via the notice mailed to you on October 8, 2015, that you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full Your account is currently past due for a total amount of $1,for the August 1, 2015, September 1, 2015, and October 1, installment due datesYour November 1, installment due date has also been billed on October 12, 2015, reflecting the total amount due of $1,The last payment received by GM Financial for a partial payment of the August 1, installment due date was received on August 26, in the amount of $ GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Our records reflect that you unauthorized contact via telephone on June 30, While you may not receive any phone calls regarding the status of the account, GM Financial will continue to communicate with you to the extent allowed by law Included for your review and records are copies of your Contract, Account Payment History, the notice dated October 8, 2015, the Deficiency Balance notice mailed today and copies of the last two billing statements mailed to your address of record Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 7,
Re: Complaint ID: ***? ? ? ? ? ? *** * ***?
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is
required.? At your earliest convenience, please forward me your social security number and account number.? Upon receipt of this information I will research this matter
Sincerely,
GM Financial

January 26,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On December 29, 2017, you entered into a Motor Vehicle Lease
Agreement (“Contract”) with Frank Shirey Cadillac Incfor the Cadillac XTGM Financial was not present at Frank Shirey Cadillac Inc(“Dealer”) during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial
Please be aware, as stated in your contract (See Page 1) it states, you agree to the terms of this leaseYou acknowledge you have examined the vehicle, that the vehicle is equipped as you want, and that it is in good conditionUnfortunately, GM Financial is unable to honor your request to cancel your contractPlease be advised the responsibility for this contractual obligation remains.Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financials Lease Customer Service department directly at ***
? Sincerely,
GM Financial

My account number is: ***, and I will not send my ssn via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***? *** there's number?

March 15,
Re: Complaint ID: *** *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a refund has been requested
and completedCheck number 13214472, in the amount of $was sent to the address of record on March 13, via overnight mail, with a tracking number of ***Our records reflect that the check was delivered on March 14,
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Revdex.com:Account # is *** and its under *** and *** ***
Regards,
*** ***

Thank you for forwarding the additional correspondence to
the Revdex.comI have reviewed your concerns and would like to
offer the following information
The insurance proceeds received on June 15, have been
applied to the principal balance of your account as
per your contractPlease
note that you are still responsible for maintaining the contracted installment
paymentsI have included a copy of your contract for your reviewOn Page
Section your contract states; If the property collateral is released by you
(secured party) for an agreed amount prior to maturity and which amount does
not pay the amount in full, I agree to continue regular monthly payments under
the original terms of this agreement, unless agreed upon in writing to the
contrary
I have included a letter mailed to you on June 24, which
GM Financial which provided the amount required to pay the account off and
requested that you contact us regarding the balance owedI have also included
the last five billing statements that were mailed that disclosed the past due
payment amount, current payment amount, total amount due and the due dateOur
system of record also indicates that GM Financial has attempted to contact you
regarding the remaining balance and left multiple messages for a return call
As of September 1, the remaining payoff amount for the
account is $1,and is good through September 11, This amount
includes a principal balance of $1,616.92, $due in interest and $due
in late feesA payment history is attached for your review
Please understand GM Financial is required to report
truthful and accurate information to the credit reporting agenciesOur
research concludes that the account status and account payment history have
been reported to the credit agencies with accuracyAs a result, we are unable
to comply with your request to make changes to your GM Financial trade line
Should you
have additional questions or concerns, please contact our office directly at
###-###-####
Sincerely,
GM Financial

June 26,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested and is being processedA check in the amount of $is scheduled to be sent on June 27, to the address of record via FedEx overnight, tracking number ***
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial