GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 19, 2016, you signed a Retail Installment Sale Contract
(“Contract”) for the purchase of a Chevrolet Equinox in the amount of $31,at an interest rate of 7.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on May 3,
On March 9, 2017, the vehicle was involved in an accident and declared a total loss by USAA InsuranceOn March 15, 2017, GM Financial quoted a payoff in the amount of $28,good for days to USAA InsuranceOn this same day, a notice was sent to your address of record which explained to you that you were still responsible for keeping your GM Financial account current during the insurance process, and until the balance was paid in full the account would still be subject to monthly credit bureau reportingPlease be advised within the contract, you agreed to pay us all you owed under the contract even if the vehicle is damaged, destroyed or missingGM Financial received a payment from State Farm for the amount of $18,on March 27, 2017; however, insurance proceeds did not satisfy the balance on your account and a deficiency remained
On June 29, 2017, your account balance was charged-off due to non-payment; at this time, the account was more than days past dueOn July 3, a Notice of Acceleration was sent to your address of record advising of the total amount owed under your contractA review of our records reflects that attempts were made in effort to contact you regarding the status of your account prior to the charge off of the deficiency balanceOn June 1, 2017, you spoke to a GM Financial representative who informed you of the status of your account and that it was still subject to credit bureau reportingPer that conversation you declined to set up payment arrangements to cover the remaining balanceThe GAP proceeds in the amount of $9,were received on July 3,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Should you have any questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

April 18,
Re: Complaint ID: *** ? ? ? ? ? *** ***?
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
On May 24, 2017, the vehicle was involved in an accident and was declared a total loss by *** *** *** On September 5, GM Financial was notified of the total loss claim pending for the leased vehicle On September 14, 2017, GM Financial received a payment from *** *** *** in the amount of $25, The deficiency balance currently remaining totals $7,
With regard to the Guaranteed Auto Protection (GAP) Insurance, this is a blanket GAP coverage for all GM Financial lease vehicles in the event of a total loss GM Financial is actively working with your insurance company and the GAP provider, AAGI, to complete your claim
We apologize for any inconvenience and appreciate your patience while we work to resolve this matter You may contact our total loss department directly at ###-###-#### for updates regarding your claim
Sincerely,
GM Financial

July 3,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com.? We have reviewed your concerns and would like to offer the following information
As previously stated, our records do not reflect payments were received as stated in your correspondenceIf you would like to send in copies of the money orders for review, please fax them to ###-###-####, ATTN: (your GM Financial account number)
Once again, if you have additional questions or need more information about the vehicle sale, please call us at ###-###-####
Sincerely,
GM Financial

March 6,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your GM Financial account ending in ***? has been corrected and reflects the payment made on January 8, in the amount of $and was applied towards your monthly base rent due for January 3, Your account is currently due for April 3,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

April 13,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at *** ***? for further assistance
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been requested and
completedA check in the amount of $was issued to the address of record on February 26, via FedEx overnight, tracking number ***
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at (800) 284-
Sincerely, GM Financial

May 9,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
Per the previous response, note that a credit bureau update was sent on May 3, to reflect the accurate pay history for your account Please also be advised that while GM Financial sent the update, the credit agencies will have to accept the information provided We are working diligently to ensure monthly reporting to the credit agencies and another update will be sent for your specific account on May 11,
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 7,
Re: Complaint ID: ***? ? ? ? ? ? *** * ***?
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is
required.? At your earliest convenience, please forward me your social security number and account number.? Upon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***? *** there's number?

July 9,
Re: Audrey ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
On September 26, 2017, the
account was enrolled in the Western Union SpeedPay recurring payment plan online to begin drafting on October 8, This initial payment was returned by your bank as “no account/ unable to locate account” thereby disabling the planSubsequent one time payments were made monthly using Western Union Speedpay OnlineThe installment payment due on January 8, was received on February 20, 2018, this payment was over days past duePlease note, on March 2, 2018, the account was re-enrolled in the Western Union SpeedPay recurring payment planThe first scheduled payment draft was on March 5, 2018, with the last payment scheduled to draft on July 5,
GM Financial has submitted an update to the credit reporting agencies to remove one derogatory mark and reflect the current status of your account due to our recent system enhancementPlease allow the credit bureau reporting agencies 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialYou will receive a credit rating letter in a separate mailing
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial has updated your account with the current Geo Code for the State of FloridaWe have confirmed
that the State of Florida has reciprocity with the State of New York and a request has been submitted and is in the process to credit back taxes charged in the amount of $back to your account
We apologize for any inconvenience this may have caused and thank you for bringing this matter to our attentionShould you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ###-###-####
Hours of Operation:
Monday through Thursday: 7:00a.m.-8:00p.m
Friday through Saturday: 8:00a.m.-5:00p.m
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that on December 28, 2009, you obtained a payoff quote in the amount of $720.25, good through January 7, Later on this same date GM Financial received a payment submitted online through Western Union Speed Pay in the amount of $140.00, leaving a balance of $Our records further reflect that from December 29, through January 5, 2010, six automated telephone calls were made to the telephone number of ###-###-####With regard to the address on file, GM Financial received several returned billing statements in and also attempted numerous times to reach you by telephone regarding the status of your account and to verify your address between October 29, and January 5, During this timeframe, messages were left on your voicemail and with parties who answered the telephone at ###-###-####Our records do not reflect that any of these calls were returned, nor do they reflect that you contacted GM Financial until March 18, 2016; at which time you updated your addressPlease understand that you’ve also had the option to update your address information online at any timeThe letters dated December 29, and January 5, were mailed to the only address we had on file for you at that timeOur records do not reflect that these letters were returned to GM Financial.Validation of the late fee balance has been provided to you in the form of your account payment history and contractThe title for the vehicle was mailed to your updated address and faxed to Jennifer at ###-###-#### on April 8, Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### or ***.Sincerely,GM Financial

Thank you for forwarding the additional correspondence to
the Revdex.comI have reviewed your concerns and would like to
offer the following information
The insurance proceeds received on June 15, have been
applied to the principal balance of your account as
per your contractPlease
note that you are still responsible for maintaining the contracted installment
paymentsI have included a copy of your contract for your reviewOn Page
Section your contract states; If the property collateral is released by you
(secured party) for an agreed amount prior to maturity and which amount does
not pay the amount in full, I agree to continue regular monthly payments under
the original terms of this agreement, unless agreed upon in writing to the
contrary
I have included a letter mailed to you on June 24, which
GM Financial which provided the amount required to pay the account off and
requested that you contact us regarding the balance owedI have also included
the last five billing statements that were mailed that disclosed the past due
payment amount, current payment amount, total amount due and the due dateOur
system of record also indicates that GM Financial has attempted to contact you
regarding the remaining balance and left multiple messages for a return call
As of September 1, the remaining payoff amount for the
account is $1,and is good through September 11, This amount
includes a principal balance of $1,616.92, $due in interest and $due
in late feesA payment history is attached for your review
Please understand GM Financial is required to report
truthful and accurate information to the credit reporting agenciesOur
research concludes that the account status and account payment history have
been reported to the credit agencies with accuracyAs a result, we are unable
to comply with your request to make changes to your GM Financial trade line
Should you
have additional questions or concerns, please contact our office directly at
###-###-####
Sincerely,
GM Financial

Complaint: ***I shouldn't have a balance I have full cover Auto Insurance and full cover gap insurance and the vehicle should have been totally paid off? and my money that I pay should have been returned to me along with the warranty refund as stated to me by G.M , *** and total Gap and every month the payments is going up more and more
I am rejecting this response because:
Regards,
*** ***

January 26,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On December 29, 2017, you entered into a Motor Vehicle Lease
Agreement (“Contract”) with Frank Shirey Cadillac Incfor the Cadillac XTGM Financial was not present at Frank Shirey Cadillac Inc(“Dealer”) during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial
Please be aware, as stated in your contract (See Page 1) it states, you agree to the terms of this leaseYou acknowledge you have examined the vehicle, that the vehicle is equipped as you want, and that it is in good conditionUnfortunately, GM Financial is unable to honor your request to cancel your contractPlease be advised the responsibility for this contractual obligation remains.Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financials Lease Customer Service department directly at ***
? Sincerely,
GM Financial

July 6,
Re: Complaint ID: ***
? ? ? ? ? *** L***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been
requested and completed A check in the amount of $1,was issued to the address of record on July 5, via FedEx tracking number ***
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 6,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
On March 27, 2018, the
vehicle was involved in an accident and was declared a total loss by *** *** GM Financial received a payment on April 23, 2018, from *** *** in the amount of $18,749.00, this has been posted to your account, effective the date of lossPlease be advised, GM Financial is actively working with the GAP provider, ***, to complete the claim
On June 29, 2018, GM Financial submitted an update to the credit reporting agencies to remove the derogatory mark and reflect the current status of your accountPlease note, the credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence We appreciate you bringing this matter to our attention and apologize for the poor level of service you feel you have receivedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On September 26, you signed a Motor Vehicle Retail Installment Sales Contract for the purchase of a Hyundai Elantra in the amount of
$11,at an annual percentage rate of 17.99% due on the 1st of each month for a month termThe contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.Notification of the type of contract is fully disclosed on the top of the first page of the contractA full explanation of Finance Charges and Payments is explained on the back of your contract in the first section titled “FINANCE CHARGE AND PAYMENTS”? ? When you signed the contract, you agreed to the terms of the contract and acknowledged receipt of the completed contract and that before you signed this contract, it was given to you and were free to take it and review it.GM Financial received payment for the August 1, installment due date on September 17, 2015; when the account was days past dueThe account was reported days past due to the credit bureau reporting agencies on September 1, 2015.Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit bureau reporting agencies with accuracyAs a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review are copies of your Motor Vehicle Retail Installment Sales Contract and Account Payment HistoryShould you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)284-2271.Sincerely,GM Financial

April 3,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is required At your
earliest convenience, please forward me your social security number and/or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 26,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested and is being processedA check in the amount of $is scheduled to be sent on June 27, to the address of record via FedEx overnight, tracking number ***
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial