GM Financial

April 18,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records indicate that on
February 12, 2018, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional notarized release of lien was sent to your address on file via FedEx tracking number ***? and was delivered on April 10,
As previously advised, GM Financial is unable to provide an additional title as the original title was mailed to you on February 12, Please contact the New Jersey Department of Motor vehicles and provide the required documentation in order to request a duplicate title
If you have any additional questions regarding this matter, please feel free to contact GM Financial at *** ***?
Sincerely,
GM Financial

According to your records then we owe $that is what I am saying it doesn't add up

Complaint: ***
I am rejecting this response because:it does not fully resolve the matter.GM Financial needs more informationThe account number they need is ***
Regards,
*** ***?

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information.? Please contact GM Financials Loss Recovery department at ###-###-#### to set up arrangements or discuss further options.? Sincerely,GM Financial

August 2,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
On May 9, 2017, you set up an online Western Union recurring payment schedule to draft $on the 15th of every month, beginning on May 15, with a final payment date of April 15, This type of payment is customer driven, initiated and authorizedPlease note that emails are sent to the email on file with the plan details, and the schedule can be viewed online when it is active
GM Financial made multiple attempts to contact you in regards to the status of the accountIn efforts to protect your privacy, if your full name is not stated on your voicemail a generic message must be left On July 13, 2018, you spoke with a representative in regards to your accountAt this time, it was explained that your Western Union recurring payment schedule ended
Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agenciesWe have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reportedAs a result, we are unable to make any changes or deletions to the credit bureau reporting of your account which is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”)
Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 23,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be
reviewedOnce the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? last four digits of your social security number: ***along with the year: make - Chevymodel - Camaro
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to meI also want to take a moment to say thx for your fast response as we have been trying to resolve this for a whileTHX again
Regards,
*** ***

June 18,
Re: Complaint ID: ***
? ? ? ? ? ? ? ? ? *** * ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
On January 26, 2018, you entered into a Closed End Motor Vehicle Lease agreement for a Chevrolet Cruze Within the agreement, you agreed to a month lease term with a monthly payment in the amount of $due on the 26th of each month
Our records reflect a cure notice was mailed to your address of record on April 10, Per this notice, you had until April 29, to cure this default The vehicle was placed out for repossession on May 10, 2018, when the account was over days past due with the last payment received on January 26, for your January 26, monthly base rent due date Further review of our records reflects several attempts to contact you prior to the repossession, were unsuccessful with no return phone calls with regards to the status of the account
Our records reflect that on May 22, 2018, you enrolled online via Western Union SpeedPay in a recurring payment schedule to be paid on the 26th of each month, with the starting date of May 26, Please note GM Financial received a payment on May 26, for the amount of $with confirmation number ***
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agencies Our research concludes that the account status and account payment history have been reported to the credit agencies with accuracy As a result, we are unable to make any changes or deletions
We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I am rejecting the response for needing additional time because I have been patiently waiting and inquiring since October.? This is the same response they have been giving me over the phone and that I should receive something in the mail to business days, nothing comes in the mail from themI already know that the inquiry will not come in the mail as they have stated in numerous phone calls but then they will try and say my account is 30, or over dueIn order for me to accept that they are in fact working on my inquiry, I would like a confirmation numberI need to know in fact they are working on this instead of just saying this so I can't get the answers I'm looking forWith all my inquiries they should by now have an answer for me up until my last recent inquiry
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I am not satisfied with the response because no one has taken responsibility for the misinformation I was given or apologized for the inconvenienceI have been without my car for far to long and now I feel like gm is putting the pressure on the body shop when it is all gm financial fault?

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.We apologize for the poor service you feel you have received and for any miscommunication that may have occurred; however, GM Financial’s position regarding this matter has not changedShould you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
? ? ? But I would like to request my money in my account within a weekI never set up any of those payment days, I get paid on the 15th of every month and that's what I wanted from the start....but I'm getting punished for something I never set up.?
Regards,
***` ***

October 5, ? RE:? Complaint ID: *** ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear *** ***, Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information After a thorough review of your account, our system of record reflects that GM Financial did not report negatively for the months of August and September deferred payments to the credit reporting agenciesPlease understand that the reporting dates are for the prior months, as a result the delinquency reported in August reflects how you paid in July ? GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time? We have requested a payment history to be mailed to you for review, you should receive it within 7-business days? Please contact our office at 1*** should have you further questions or concerns ? Sincerely, GM Financial Tell us why here

January 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously
explained, this account was paid off on July 11, GM Financial received a bill from the state of Kentucky on July 19, via an electronic file and was paid by GM Financial the same dayThe account was thru billed for the property tax from Kenton County on July 19, 2017, the balance on the account is $Please be advised that Kentucky does not offer refunds on partial years
As outlined in the lease agreement (See Page 2, under Other Terms and Conditions, Section H), you are responsible for personal property taxes, sales, use or similar taxes assessed on the vehicle whether such fees or taxes are billed during or after the lease term, and whether you are billed by the government or whether we pay them and bill you for them or include the amount of such taxes as part of your scheduled payment
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

June 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is
required For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

August 29,
*** *** *** *** *** *** ***
Dear Ms*** ***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

November 9,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed the additional information and would like to offer the following information
Our records reflect the information was reported as stated in our original responseHowever, in order to ensure that the account history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureausThe bureaus generally reflect the updated information within 30-days, if an update was requiredPlease understand that any additional disputes submitted through the credit bureaus may void the update submitted by GM Financial
If you have any additional questions regarding this matter please feel free to contact the GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I CALLED THE NUMBER AND WAS PUT ONTO ETERNAL HOLD AGAINTHIS WOULD HAVE BEEN THE 24TH PERSON I HAVE TALKED TO IN REGARDS TO THIS IN THE LAST MONTH AND A HALF
Regards,
*** ***

January 17,
Re: Complaint ID: ***
? ? ? ? ? *** ***
? Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed
Sincerely,
GM Financial