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GM Financial Reviews (4044)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***? its a Chevrolet Equinox *** are the last digits

My account number is: ***, and I will not send my ssn via email

I asked that my difference be refundedAs I have said when I spoke to the representative I stated that I did not feel comfortable making the payment due to the car no longer being in my possession and since they were going to be receiving a payoffThe representative told me that I would need to make the payment anyway regardless of them receiving a pay off and I would get the differenceSince it showed my payment and this was something discussed it should have been placed in the notes and the payoff amount that should have been requested should not have included my payment madeHad the representative told me correctly and that this was not necessary I would have not made the payment and let it be handled with my dealershipI had been informed the representative the day that they would be issued the checkAlso before getting any information I had to go back and forth with numerous people on more than one day before I finally got someone to actually try to assist meThis is absolutely ridiculous and I feel like I am being taken advantage ofThis company has even showed a past of payment issues just by looking at all the other complaints you can see that they become negligent when it comes to payments on people's accounts

GM Financial has received your complaint sent to the Revdex.com (“Revdex.com”) and would like to offer the following response On August 11, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet Equinox in the amount of $25,at an
interest rate of 10.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on September 10, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date.? On September 23, 2015, the vehicle was involved in an accident and declared a total loss by State Farm Insurance (“State Farm”).? On October 5, 2015, GM Financial quoted a payoff in the amount of $18,good for days to State Farm and yourselfOn October 13, 2015, GM Financial received a payment from State Farm in the amount of $14,As per your contract, the payment was applied to the balance of your account reducing what you owe.? We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to any other amounts you owe under this contract in any order we chooseAll insurance proceeds resulting from the total loss of the collateral, are applied solely to the Amount Financed also known as the principal balance of the account Within your contract, you also agreed to pay us all you owe under the contract even if the vehicle is damaged, destroyed or missingThe insurance proceeds received from State Farm have been applied to the balance your account and was not enough to pay the amount you oweThe amount required to pay off the account on the above vehicle is $3,This payoff must be received by October 25, and is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the accountThe daily interest amount for this payoff is $ A notice advising you of the deficiency balance has also been mailed to your address of record today, October 15, You were advised during previous telephone conversations beginning on October 2, 2015, the date you notified GM Financial of the loss; and via the notice mailed to you on October 8, 2015, that you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full Your account is currently past due for a total amount of $1,for the August 1, 2015, September 1, 2015, and October 1, installment due datesYour November 1, installment due date has also been billed on October 12, 2015, reflecting the total amount due of $1,The last payment received by GM Financial for a partial payment of the August 1, installment due date was received on August 26, in the amount of $ GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Our records reflect that you unauthorized contact via telephone on June 30, While you may not receive any phone calls regarding the status of the account, GM Financial will continue to communicate with you to the extent allowed by law Included for your review and records are copies of your Contract, Account Payment History, the notice dated October 8, 2015, the Deficiency Balance notice mailed today and copies of the last two billing statements mailed to your address of record Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

March 15,
Re: Complaint ID: *** *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a refund has been requested
and completedCheck number 13214472, in the amount of $was sent to the address of record on March 13, via overnight mail, with a tracking number of ***Our records reflect that the check was delivered on March 14,
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

According to your records then we owe $that is what I am saying it doesn't add up

June 18,
Re: Complaint ID: ***
? ? ? ? ? ? ? ? ? *** * ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
On January 26, 2018, you entered into a Closed End Motor Vehicle Lease agreement for a Chevrolet Cruze Within the agreement, you agreed to a month lease term with a monthly payment in the amount of $due on the 26th of each month
Our records reflect a cure notice was mailed to your address of record on April 10, Per this notice, you had until April 29, to cure this default The vehicle was placed out for repossession on May 10, 2018, when the account was over days past due with the last payment received on January 26, for your January 26, monthly base rent due date Further review of our records reflects several attempts to contact you prior to the repossession, were unsuccessful with no return phone calls with regards to the status of the account
Our records reflect that on May 22, 2018, you enrolled online via Western Union SpeedPay in a recurring payment schedule to be paid on the 26th of each month, with the starting date of May 26, Please note GM Financial received a payment on May 26, for the amount of $with confirmation number ***
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agencies Our research concludes that the account status and account payment history have been reported to the credit agencies with accuracy As a result, we are unable to make any changes or deletions
We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 2,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 3, 2017, you signed a Motor Vehicle Consumer Simple Interest Installment Sale and Security Agreement for the Chevrolet Malibu in the amount of $21,at an interest rate of 6.95%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning December 18,
Upon review of the account, our records indicate that your April payment due date was not satisfiedAn amount of $was still due causing you to owe this amount each monthThis information was explained to you on June 20, and again on June 26,
On June 29, 2018, we received a payment in the amount of $The payment was applied towards your remaining amount owed for your June due date in the amount of $Your account currently reflects a credit in the amount of $that was applied towards your July due dateThe amount due to in order to satisfy your July due date is $
A copy of your account history has been requested and will be mailed to the address of recordShould you have any further questions or require additional assistance please contact GM Financial at (800) 284-
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to note that it took days to receive my money and I spent somewhere between and hours on total phone calls with different people and departments.? The bank overdraft fees were not refunded
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information.? Please contact GM Financials Loss Recovery department at ###-###-#### to set up arrangements or discuss further options.? Sincerely,GM Financial

June 23,
Re: Complaint ID: ***
*** *** ***
Dear Ms***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note a refund in the amount of $was issued by GM Financial Check Number *** and sent by regular mail to your address of record on June 20, Please allow to business days from the time the check was issued for it to be received
Please be advised our records reflect the title for the Buick Enclave is to be released to your address of record as of today, June 23,
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am still accruing interest since the accident and the balance past due reflects that I do not have and the vehicle has been ruled as a total loss? GAP has confirmed receipt of the payment history but I am disputing the past due amountLate Fee, payments being due and interest need to be removedThank you for the assistance with providing the payment history.?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting the response for needing additional time because I have been patiently waiting and inquiring since October.? This is the same response they have been giving me over the phone and that I should receive something in the mail to business days, nothing comes in the mail from themI already know that the inquiry will not come in the mail as they have stated in numerous phone calls but then they will try and say my account is 30, or over dueIn order for me to accept that they are in fact working on my inquiry, I would like a confirmation numberI need to know in fact they are working on this instead of just saying this so I can't get the answers I'm looking forWith all my inquiries they should by now have an answer for me up until my last recent inquiry
Regards,
*** ***

Complaint: ***
I am rejecting this response because:? Per the Credit Reporting Agencies there is no law that states this claim.? Credit reporting to the agency is completely at the discretion of the agency reporting and their own internal policies.? Thank you for not helping out a customer in good standing with you.? You only show to prove that big business just wants the consumers money and care nothing for the consumer
Regards,
*** ***?

March 23,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be
reviewedOnce the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

October 20,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? last four digits of your social security number: ***along with the year: make - Chevymodel - Camaro
Regards,
*** ***

April 18,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records indicate that on
February 12, 2018, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional notarized release of lien was sent to your address on file via FedEx tracking number ***? and was delivered on April 10,
As previously advised, GM Financial is unable to provide an additional title as the original title was mailed to you on February 12, Please contact the New Jersey Department of Motor vehicles and provide the required documentation in order to request a duplicate title
If you have any additional questions regarding this matter, please feel free to contact GM Financial at *** ***?
Sincerely,
GM Financial

April 20,
Re: Complaint ID: ***? *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that you were enrolled automatic
monthly ACH payments to draft on your due date of the 20th of every month Please note, we require a notice of business days in order to cancel the automatic payments
Please be aware, the payoff check received from *** *** *** *** *** The payoff was posted to your account on March 20, with an effective date of March 19,
The overage refund is scheduled to be sent to you on April 20, per the standard time frameYou may contact our customer service department and provide proof of cleared funds for the March 20, payment in order to request an expedited refund
We would like to apologize for any inconvenience you have experienced as a result of this situationShould you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

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Address: P.O. Box 9000, Lutherville, Maryland, United States, 21094

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