GM Financial

August 3,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
As previously explained, we received a payment on May 25, in the amount of $ $was applied towards the extension that was processed for the months of March and April of The remaining amount of $was applied towards your May payment due dateOn July 14, we received a payment in the amount of $which was applied towards your June payment due datePlease be aware, your account is currently past due for a total amount of $1,
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I CALLED THE NUMBER AND WAS PUT ONTO ETERNAL HOLD AGAINTHIS WOULD HAVE BEEN THE 24TH PERSON I HAVE TALKED TO IN REGARDS TO THIS IN THE LAST MONTH AND A HALF
Regards,
*** ***

November 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, GM
Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus to remove the derogatory *** and reflect the current account statusThe bureaus generally reflect the updated reporting information within 30-days
Please understand that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe apologize for any inconvenience you have experienced as a result of this situation
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ***?
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Our research concludes that the information previously provided to you is accuratePlease allow 30-days for the credit bureau reporting agencies to reflect the update sent on October 14, 2015.Should you have any further questions or require additional assistance, please feel free to contact GM Financial’s Bankruptcy Department at ###-###-####.Sincerely,GM Financial

Complaint: ***
Thank you for the response, I'm looking forward to reaching a resolution for this? My account number was ***
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On May 23, 2015, you and *** *** signed a Closed End Motor Vehicle Lease for a Chevrolet MalibuWithin the agreement, you agreed to a
month lease term with a monthly payment in the amount of $per month, due on the 23th day of each month.On July 2, 2015, at 8:11pm *** *** submitted an ACH payment via the GM Financial’s automated system in the amount of $Confirmation for the submission of this transaction was As this payment was submitted after 5pm and during a holiday weekend, the payment was not submitted for processing by Western Union until the next business day on July 6, This payment was applied to the June 23, base rent due dateOn July 9, 2015, GM Financial received a return notice from Western Union of “No Account/Unable to Locate”On July 22, 2015, at 6:28pm a payment in the amount of $was submitted by debit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the June 23, base rent due date, when the lease account was days past due.On August 19, 2015, at 3:27pm a payment in the amount of $was submitted by debit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the July 23, base rent due date, when the lease account was days past due.? On September 29, 2015, at 2:17pm a payment in the amount of $was submitted by credit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the August 23, base rent due date, when the lease account was days past due.? On November 9, 2015, at 3:49pm a payment in the amount of $was submitted by debit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the September 23, and October 23, base rent due dates, at this time the lease account was days past due for the September 23, base rent due date.GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountIncluded for your review are copies of your Closed End Motor Vehicle Lease and Statement of Account.Should you have any further questions or require additional assistance with regard to your lease account, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial?

June 20,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial suppressed credit
bureau reporting temporarily during a recent system enhancementOn June 18, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialWe apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.We apologize for the poor service you feel you have received and for any miscommunication that may have occurred; however, GM Financial’s position regarding this matter has not changedShould you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

June 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is
required For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

January 12,
Re: Complaint ID: ***
? ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that we reported the full balance of $for the July due date, since the balance was due in full at that time
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information.On April 23, 2015, you signed a Motor Vehicle Consumer Simple Interest Installment Sale and Security Agreement (“Contract””)
for the Nissan Murano in the amount of $16,at an interest rate of 7.90%Within the agreement, you agreed to a repay the loan in monthly installments in the amount of $per month, beginning on June 7, 2015.Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Wisconsin requires a cure period or notice of repossession be mailed prior to repossession.? This notice was sent by United Stated Postal Service (“USPS”) Certified Mail to your address of record on November 19, with a tracking number of According to the USPS website, this item went Unclaimed and the Max Hold expired on December 12, GM Financial has not yet received this item in returned mail.On December 8, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due and no firm payment arrangements were in placeThe account history was reviewed thoroughly and it has been determined that the handling of the account, including the repossession, was in compliance with your contract as well as all state and federal laws.Our records reflect that the vehicle was recovered on Saturday, December 18, Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are receivedOn Saturdays, this department is available from 9:a.mto 1:p.m(CST)However, as the vehicle was recovered on a Saturday, the Repossession Agent’s Business Office would have been closed and GM Financial would have been unable to confirm the repossession and fees until the following business day on Monday, December 21, 2015.As you were advised on Monday, December 21, 2015, the amount required to reinstate the Vehicle is $1,and includes the following charges:December 7, Installment Amount of $291.73November 7, Installment Amount of $291.73October 7, Installment of Amount $291.46Late Fee Balance of $50.00Cost of Repossession $375.00Please understand that this amount does not cover any additional charges that may be owed separately to the repossession agent.Our records reflect that you spoke to a member of leadership on December 21, and at this time have advised GM Financial that you are declining to reinstate the VehiclePlease be aware that if the vehicle is not reinstated/redeemed, the vehicle will be sold at a private saleNotices of the Right to Redeem or Reinstate and Our Plan to Sell Property have been mailed to your address of record on December 21, The Notice of Our Plan to Sell Property explains in further detail your continuing obligationsPlease keep in mind that you can redeem your account, including expenses, in order to get the vehicle back at any time before the vehicle is soldIncluded for your review are copies of your Contract, Account Payment History, and USPS Tracking ReportFor additional copies of the Cure Notice or the Notices of the Right to Redeem or Reinstate and Our Plan to Sell Property, a subpoena is required.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: They need my social security numberThe number is***-***-***
Regards,
*** ***

July 3,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records reflect that you have not been reported to the credit bureaus for any late paymentsHowever, GM Financial will submit an update to the credit reporting agencies to ensure accuracy of the current status of your accountThe credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Additionally, the odometer statement required to complete the grounding process was received from the dealership on June 15, You will receive a final bill to the address of record, indicating whether an amount is due or a refund is duePlease note, any refund owed to you will be mailed separately within days of the date on the final bill
If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail a letter of representation that includes his or her contact information to:
GM Financial
Attn: Legal Department
*** *** *** *** ***
*** *** ** ***
*** ***
Please remember to include the account number on all correspondence sent to GM Financial
Sincerely,
GM Financial

As I told GM Financial I have not received anything via mail and I have many witnesses that can account to that? I also have not received any phone messages that identified themselves as GM FINANCIAL? Now when GM Financial was trying to get the money from my insurance company they had no problem leaving messages with who they were and what they were trying to accomplish on my voicemail? I receive many messages from telemarketers due to the nature of my work something I pointed out to GM FINANCIAL last time I talked to them? They are standing on the fact that they left messages with a phone number for me to call saying that was their attempt to contact me? My current understanding is that a debt collector has to identify themselves? Now admittadly this might be an old or inaccurate understanding but when I asked GM FINANCIAL about this one simple point they would not answer me no mater what I said? I have been making regular payments and with the lack of corrispondence from GM FINANCIAL I had no way of even knowing that they considered me late and that they were reporting on my credit? This is the process that I am calling into question? I told GM FINANCIAL that I have every intention of continuing payments but they are not even attempting to contact me? I define an attempt by what they have done in the past?

June 6,
Re: Complaint ID: ***
? ? ? ? ? *** M***
Dear Miss ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts were ongoing In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on June 1, Please be advised that GM Financial is required to report truthful and accurate information to the credit reporting agenciesThe bureaus generally reflect the updated information within 30-daysPlease understand that any additional disputes submitted through the credit bureaus may void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is unfortunate that it had to result to this in the first place.?
Regards,
*** ***

I still feel I should not have to pay to get my things out of my truckI should have been given a chance to catch truck upI did provide a sworn? statement of ID theft to company

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? As you had requested verbally on May 23, 2016, all available call recordings from May 16, through May 23, were reviewedIt was determined that you were provided with incorrect information on May 19, and May 23, For this miscommunication, we apologize? On May 25, 2016, the payment you submitted using a mobile device on May 19, was returned to GM Financial as non-sufficient fundsDue to the miscommunication, GM Financial will reimburse you for Non-Sufficient Funds fees assessed by your bank after the 2nd attempt to withdraw the funds? Please fax in a current bank statement with a running balance that also includes the assessment of Non-Sufficient Funds feesPlease fax this document to Attn: *** ** *** and include your GM Financial Account Number on the cover sheetThe bank statement you provided on May 23, is not sufficient as the payment in question is reflected as a Pending Transaction and Non-Sufficient Funds fees assessed are not shownOnce the current bank statement has been received, please allow 2-business days for the reimbursement process to be completed and the check will then be overnighted to your address of record.? Please understand that in the future we will not be able to refund any bank fees assessed for payment methods that are consumer driven, initiated, and authorized.? If a payment does not clear on the first attempt, a second attempt will be made, if your financial institution allows; prior to the payment being returned to GM FinancialAs we have explained to you by phone and via the previous response to this complaint, GM Financial is unable to stop or alter these transactions on your behalf.? We would again like to apologize for any miscommunication that may have occurredUpper management has been made aware of the call reviews and the resulting issues have been addressedShould you have any further questions or require additional assistance, please contact Customer Service at ***.? Sincerely,GM Financial

I am rejecting this response because there has not been a refund made yet? ? Once the refund is made, I will accept this.Regards,*** ***

Complaint: ***
I am rejecting this response because:The response does not address the issues raised in the complaintIt is a form letter response, created due to hundreds of complaints the same or similar to mine
Regards,
*** ***