GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that the account was settled in full on November 13, with MRS, a third party agencyPlease allow 30-days for this
information to update and reflect accordingly
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular
mail
Sincerely,
GM Financial

? Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security number in order to verify your identityUpon receipt of this information we will provide copies of documents sufficient to validate the GM Financial account? Sincerely,GM Financial

June 25,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comPlease be advised, there was no attachment with your complaintAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward us your social security number, account number, along with the year/make/model of the vehicleIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

January 3,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please be advised that
our records reflect a duplicate release of lien was requested on December 30, This will be sent to your address of recordPlease allow some time to be received
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? They are liars, I did not have due process
Regards,
*** ***

? Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.? Please understand that your refund is set to be released days from the date the November 6, payment was receivedIn
order for GM Financial to release a refund early, copies of proof of cleared funds for the payoff and any payment made within the last days are requiredAcceptable forms of proof of cleared funds are a front and back copy of the cashed check(s) or a bank statement with a running balance reflecting the payment(s) to GM Financial has been paidGM Financial is unable to accept a bank statement as proof of cleared funds if the item in question is reflected as “pending”.? As of today’s date, GM Financial has not received proof of cleared funds for the payoff of your accountIf proof of cleared funds for the payoff of your account is not received, the refund in the amount of $is scheduled to be released on December 1, Please allow 7-business days from this date to receive the refund via regular mail.? Should you have any further questions, please feel free to contact Customer Service at 1(800)284-2271.? Sincerely,GM Financial

October 10,
RE: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
? thank you for your response my account number is ***? my concern is the EARN TAX of per month on my lease payment.? my lease contract line "I" base payment $159.82line "J" sales tax? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 15.18line? "M"? ? ? total monthly payment ? ? ? ? ? ? ? ? $ 175.00? why am I being charged an additional? per month when the tax is included in the payment? also the call center and the corporate office phone number in Texas are a joke, even the corporate office just transfers me immediately to a different extension where I have to hold for 45? minutes?

I faxed 2x the same document that the deal or sentYou should have received itThank you?

August 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM Financial contacted Carr Auto
Group to verify the return and early termination of the Chevrolet SparkPlease note the vehicle is currently pending sale, once complete a final bill will be sent to your address of record
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ###-###-####
Sincerely,
GM Financial

October 26,
Re: Complaint ID: ***
? ? ? ? ? ? Lorraine ***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised in an effort to resolve this matter GM Financial has waived the remaining balance in the amount of $as a courtesy
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

March 6,
RE: Complaint ID: *** ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note that our
records indicate there was no payment received for the month of December of The last payment prior to this was received on October 30, and was applied to your November of base rent
In order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the missing payment has been cashed by GM Financial, please forward a front and back copy of the cashed check or a bank statement with a running balance, before and after the transaction, so that research may begin
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

September 2,
Re: Complaint ID:
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence submitted to the Revdex.comI have reviewed your concerns and would like to offer you the following information
On
September 27, 2013, you entered into a Retail Installment Sale Contract (“Contract”) with *** *** *** for the Chevrolet MalibuGM Financial employees were not present at *** *** *** (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM FinancialBy signing the contract, you agreed to abide by the terms, including paying the principal amount financed of $27,at an interest rate of 7.90% in monthly installments of $
Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agencies While there are times, and yours is one of them, where we might like to follow our hearts and the equities of the situation and ignore our legal and contractual obligations, we just cannot do so We have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reported
Accordingly, and with mixed emotions, we must inform you that GM Financial is unable to delete or alter your account information from your credit report
Included for review is a copy of your contractShould you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 21,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the Lease Agreement, you will be responsible for any base rent, late charges, excess wear and tear and excess mileage charges due upon the termination of your leasePlease note, GM Financial has honored your request and processed a waiver for the Excess Wear & Tear fee of $699.50, as a courtesyEarly termination liability charges are calculated after the lease termination vehicle inspection is completed
Per your Contract (See Page 1, under Consumer Leasing Act Disclosure, Section Other Charges) there is a disposition fee of $As you elected not to purchase the vehicle at the end of your lease term and you did not lease or purchase a new General Motors vehicle, you are responsible for the disposition fee upon the return of the vehicle
Please be informed, a final bill will be mailed to you containing any remaining early termination liability chargesShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

February 13,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Based on a review of the payment history included in the initial response, your account reflects that a payment in the amount of $posted to your account effective November 20, As of today’s date, your account is days past due in the amount of $for your February installment balance and $in late fees, totaling $
Please be aware, your account is billed days prior to your due dateThe current billed amount will also include your March 1, installment and reflect a total due of $
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

March 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

My reason for rejecting the business response, is because to this point there frankly hasn't been one yet to my complaintWhile GM Financial has reiterated my lease terms and sent me a history of that, at no point was I complaining about themMy complaint was that the GM Financial payment system reflected no payment was due until it showed payments due in April which I immediately paidI went to the Revdex.com with this in the first place out of curiosity to see if other consumers were having the same issueDidn't need to look far as on 6/there was the same complaint of not knowing payment was due until after the fact based on confusion with the websiteMy experience was the same, seeing $due until after days lateI've called customer service, been told it was known it could be confusing, and that you'll see a balance due when it's time to pay - along with the fact that there is a buffer period built in for you to pay beyond your due dateThis is exactly what I did, as in the complaint from the 13thIn that instance, a similar standard response was givenIn follow-up, GM Financial did decide to reverse the late reporting after, I assume, accepting that the website played a role...not solely consumer errorIn my instance, I have received essentially a "go away" message from the company rather than a responseThis seems directly at odds with what the Revdex.com stands for.? The resolution I initially asked for was some understanding from the company that there is enough evidence of error/poor customer service/etc on the companies part for the way their bill pay system works to reverse the reporting of my account being days late to credit bureausAs the complaint from 6/wrote -? GM Financials failure to acknowledge fault or take any steps to correct the error are incredibly poor customer service and are in violation of the Fair Credit Act and I will act outside of the Revdex.com if required.? Regards,*** ***

Complaint: ***
I am rejecting this response because:
it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to medollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January payment paid or not???,
Regards,
*** ***

January 16,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM
Financial is required to verify customer account information for each call to prevent third party disclosure and to ensure the protection of sensitive informationGM Financial will always request your GM Financial account number and/or your social security number as an alternate method if the account number is not provided or availablePlease note that all information requested for account verification is the information associated with your GM Financial account and was provided by you at the time of account origination
Our records reflect that you spoke with a representative on January 12, and the account notes were updated to reflect your intentions on the late fee payment of $We appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at (800) 284-
Sincerely,
GM Financial