GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is unfortunate that it had to result to this in the first place.?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:? They are liars, I did not have due process
Regards,
*** ***

June 25,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comPlease be advised, there was no attachment with your complaintAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward us your social security number, account number, along with the year/make/model of the vehicleIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

October 26,
Re: Complaint ID: ***
? ? ? ? ? ? Lorraine ***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised in an effort to resolve this matter GM Financial has waived the remaining balance in the amount of $as a courtesy
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

June 6,
Re: Complaint ID: ***
? ? ? ? ? *** M***
Dear Miss ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts were ongoing In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on June 1, Please be advised that GM Financial is required to report truthful and accurate information to the credit reporting agenciesThe bureaus generally reflect the updated information within 30-daysPlease understand that any additional disputes submitted through the credit bureaus may void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I still feel I should not have to pay to get my things out of my truckI should have been given a chance to catch truck upI did provide a sworn? statement of ID theft to company

Complaint: ***
I am rejecting this response because: They need my social security numberThe number is***-***-***
Regards,
*** ***

? Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security number in order to verify your identityUpon receipt of this information we will provide copies of documents sufficient to validate the GM Financial account? Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
? thank you for your response my account number is ***? my concern is the EARN TAX of per month on my lease payment.? my lease contract line "I" base payment $159.82line "J" sales tax? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 15.18line? "M"? ? ? total monthly payment ? ? ? ? ? ? ? ? $ 175.00? why am I being charged an additional? per month when the tax is included in the payment? also the call center and the corporate office phone number in Texas are a joke, even the corporate office just transfers me immediately to a different extension where I have to hold for 45? minutes?

Complaint: ***
I am rejecting this response because:The response does not address the issues raised in the complaintIt is a form letter response, created due to hundreds of complaints the same or similar to mine
Regards,
*** ***

August 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM Financial contacted Carr Auto
Group to verify the return and early termination of the Chevrolet SparkPlease note the vehicle is currently pending sale, once complete a final bill will be sent to your address of record
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ###-###-####
Sincerely,
GM Financial

July 3,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records reflect that you have not been reported to the credit bureaus for any late paymentsHowever, GM Financial will submit an update to the credit reporting agencies to ensure accuracy of the current status of your accountThe credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Additionally, the odometer statement required to complete the grounding process was received from the dealership on June 15, You will receive a final bill to the address of record, indicating whether an amount is due or a refund is duePlease note, any refund owed to you will be mailed separately within days of the date on the final bill
If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail a letter of representation that includes his or her contact information to:
GM Financial
Attn: Legal Department
*** *** *** *** ***
*** *** ** ***
*** ***
Please remember to include the account number on all correspondence sent to GM Financial
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that the account was settled in full on November 13, with MRS, a third party agencyPlease allow 30-days for this
information to update and reflect accordingly
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

February 20,
Re: Complaint ID: ***
? ? ? ? ? ? *** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

April 11,
Re: *** ***
? ? ? ? ? *** *** *** ? ? ? ? ? GM Financial Account No.: ***
Dear Ms* ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and
would like to offer the following information
Our records reflect that a refund request was submitted on April 4, 2018, for the amount of $to cover the three $insufficient funds (NSF) fee received Please allow time for processing this request and delivery by regular mail
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 1,
Re: Complaint ID: ***? ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 16,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM
Financial is required to verify customer account information for each call to prevent third party disclosure and to ensure the protection of sensitive informationGM Financial will always request your GM Financial account number and/or your social security number as an alternate method if the account number is not provided or availablePlease note that all information requested for account verification is the information associated with your GM Financial account and was provided by you at the time of account origination
Our records reflect that you spoke with a representative on January 12, and the account notes were updated to reflect your intentions on the late fee payment of $We appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at (800) 284-
Sincerely,
GM Financial

The response only addresses one part of my complaint and ignores the restWhen the vehicle was sold at auction, there was a surplus due the estateThat was days ago, as of today.? This whole time I received no refund of any kindMy remaining issues involve the following: at time of my father’s death, his account was currentI quickly reported the death and worked with GM Financial to return the carWhile GM Financial arranged to sell the car at auction, they assessed a late fee to the accountThere was nothing I could do while they prepared to sell the carSo I don’t think it’s right to add this feeThey added one month rent to the account, but paperwork I received from the auction shows the adjusted lease balance on the day the vehicle was soldNo one will explain to me why this is not double countingAnd finally the original tax receipt obtained from Fairfax County is $less than the amount on the account statementI sent a letter March (days ago) asking about all of this and no one repliedWhen I talked to the agent in lease recovery to follow up, she was unable to give me any answersAnd finally, I had to initiate the process myself of getting the property tax refund (which gets sent directly to GM Financial), six months into this whole processThe fact that they have the refund now is all good; my contact at Fairfax County said the refund was sent (as of March 29, days ago)And finally- the complaint reply gives me a number to call- that is the main customer service number for leases; I’ve tried that number many times over the last year and they cannot help me- they say I can only deal with lease recoveryThe agent I spoke with in lease recovery said she has done everything she can do, which is basically listen to me and make a note of my issuesShe does not have the power to answer my issues, have someone who can answer them call me, or actually get the refund outI’m still waiting

December 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As a courtesy, GM
Financial waived $*** in late fees in efforts to resolve this matterAs of the date of this letter a deficiency balance is still owed on the Lease in the amount of $***
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Should you have any further questions or require additional assistance with regard to this matter, please contact Lease *** *** *** ** ***
? Sincerely,
GM Financial

March 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial