GM Financial

August 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a release of lien has been sent to *** ***Once the completed documents have been returned to GM Financial a new release of lien will be sent to your address of record
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 20,
Re: Complaint ID: ***
? ? ? ? ? ? *** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

July 27,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 22, 2014, you entered into a Retail Installment Sale
Contract (“Contract”) with Lehman Hyundai Subaru Incfor the Saturn VueGM Financial was not present at Lehman Hyundai Subaru Inc(“Dealer”) during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial
Please be advised, in order for a due date change to be processed on the account, the account must be current or brought current with the request of the due date change at the time it was requestedPlease note all previous due date changes were not processed because the account was not current at the time of the request
A review of your account payment history indicates that a payment was received on April 21, 2017, in the amount of $with Conformation No***; however, this payment was returned to GM Financial as unable to locate on April 25,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Should you have any questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at (*** ***
Sincerely,
GM Financial

December 19,
Re: Complaint ID: ***
? ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesThe review concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
A copy of the complete account payment history will be sent to you separately, for your review
If you have any further questions or are in need of additional assistance regarding this matter, please contact Customer Service at ***
Sincerely,
GM Financial

December 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As a courtesy, GM
Financial waived $*** in late fees in efforts to resolve this matterAs of the date of this letter a deficiency balance is still owed on the Lease in the amount of $***
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Should you have any further questions or require additional assistance with regard to this matter, please contact Lease *** *** *** ** ***
? Sincerely,
GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? GM Financial is unable to change its position regarding this matter; if you are unwilling to provide the information requested; GM Financial is unable to request the removal of the block on your bank account with Western Union caused by the payments you stopped in January of As you have been previously advised, if you opt not to provide the requested information, an alternative option is to mail in your lease payment? Please understand that if you terminate your lease early, you will still be responsible for the Early Termination Liabilities reflected within Section on the back of your Closed End Motor Vehicle Lease Agreement and the GM Financial tradeline for this account will continue to be reflected and accurately reported to the credit bureau reporting agencies? ? If you have any further questions or are in need of additional assistance, please contact GM Financial at (855) 719-9690.? Sincerely,GM Financial

April 11,
Re: *** ***
? ? ? ? ? *** *** *** ? ? ? ? ? GM Financial Account No.: ***
Dear Ms* ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and
would like to offer the following information
Our records reflect that a refund request was submitted on April 4, 2018, for the amount of $to cover the three $insufficient funds (NSF) fee received Please allow time for processing this request and delivery by regular mail
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 1,
Re: Complaint ID: ***? ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the
account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountOur records reflect that the account was reported more than days past due in October and more than days past due in November for the September installment due date
Between August 28, and November 11, 2015, our records reflect that GM Financial only had contact with you once on September 14, 2015, and during this conversation our records do not reflect that a deferment was discussed or requestedOn October 22, 2015, an email was sent to the email address registered with MyAccount in an effort to contact you and offer assistanceGM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableIf in the future, the deferment option is available and if your account is eligible for this type of payment assistance, please be aware that all deferment requests are subject to management approval
Copies of your Contract and Account Payment History have been included for your reviewShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

The response only addresses one part of my complaint and ignores the restWhen the vehicle was sold at auction, there was a surplus due the estateThat was days ago, as of today.? This whole time I received no refund of any kindMy remaining issues involve the following: at time of my father’s death, his account was currentI quickly reported the death and worked with GM Financial to return the carWhile GM Financial arranged to sell the car at auction, they assessed a late fee to the accountThere was nothing I could do while they prepared to sell the carSo I don’t think it’s right to add this feeThey added one month rent to the account, but paperwork I received from the auction shows the adjusted lease balance on the day the vehicle was soldNo one will explain to me why this is not double countingAnd finally the original tax receipt obtained from Fairfax County is $less than the amount on the account statementI sent a letter March (days ago) asking about all of this and no one repliedWhen I talked to the agent in lease recovery to follow up, she was unable to give me any answersAnd finally, I had to initiate the process myself of getting the property tax refund (which gets sent directly to GM Financial), six months into this whole processThe fact that they have the refund now is all good; my contact at Fairfax County said the refund was sent (as of March 29, days ago)And finally- the complaint reply gives me a number to call- that is the main customer service number for leases; I’ve tried that number many times over the last year and they cannot help me- they say I can only deal with lease recoveryThe agent I spoke with in lease recovery said she has done everything she can do, which is basically listen to me and make a note of my issuesShe does not have the power to answer my issues, have someone who can answer them call me, or actually get the refund outI’m still waiting

Complaint: ***? Hello,Attached is a copy of my old tradeline with GMUpon further research, this was actually my first ever car financed with them: Hyundai SonataI was in a car accident with this car, which totaled itProgressive Insurance paid GM $11,060, the pay off amount for the car, by my due dateThere is no way this should be affecting me negatively, as Progressed be paid GM Financial on time.As requester my SSN is *** ** *** * ***.? Please let me know if you need anything else!?
Regards,
*** ***?

May 15,
Re: *** *** ? ? ? ? ? Complaint ID: ***?
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 15, 2018, GM Financial mailed an updated End of Term letter to your address on file, per your requestThis letter has an itemized breakdown of the remaining contractual charges due on your account, as follows: Disposition fee $395.00, Excess Mileage charge $47.25, Sales Tax charge $30.96, and Total Amount Due $Please allow time for delivery by US Mail
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 3,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear M** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 1, 2016, you entered
into a Retail Lease Agreement (“Contract”) for a Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 30th day of each monthPlease be advised the vehicle was solely leased to you and not a third party
Please note that GM Financial places a high priority on adhering to all state and federal law** The state of California requires a cure period or notice of repossession be mailed prior to repossession, a cure notice was sent to the address on file on April 15, On May 15, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractGM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agencie** We are unable to fulfill your request to refund the repossession charge** As of the date of this letter, your account is currently due for the July 1, base rent payment
Please be advised that we only disclose the telephone number where the customer can return the call, and the hours of operation on a public answering machineOur customer’s full name must be stated on the device recording to indicate a private answering device
Included for your review is a copy of your lease agreementIf you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I do? not just accept the response from GM Financial as satisfactoryI will not be satisfied until GM Finance has corrected this matter completelyIf the tables were turned GM Financial would be calling me times a dayThis response will NOT let me change the subject line to I DO NOT ACCEPT THE BUSINESS'S RESPONSE
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Because it tells me nothing I will give you my account number but not my ss number all I want you to do is accept my payments and not reverse them that is the only way to resolve this issue.My gm account number is *** I sent gm finicial a online payment of dollars and you reversed it I know the bank account number was right .But after you reversed it I sent you another payment on 9/30/.To get my payoff down I will send you another payment on 10/06/2017.? ? if you do not reverse these payments I will consider this issue closed and no futher action will be needed thank you and have a nice day

On 3/14/GM Financial replied to my first Revdex.com Complaint in part, "GM Financial submitted an update and forwarded the proper documentation to all three credit bureaus on March 9, to reflect the account with no credit marks and paid in full." I responded on 3/14/in part that TransUnion and Experian already updated, but Equifax had not and that I had received a checkI called Equifax on 3/15/and asked them if they had received word from GM Financial that the account was closedEquifax said they couldn't see it and gave me the number to call Global Customer ServiceOn 3/16/I called Global Customer Service and they said they had not received it and that if they had receceived an electronic update from GM Financial they would have updated my report immediatelySince Experian and TransUnion updated on the 3rd day and the 6th day after my first Revdex.com Complaint on 3/7/I'm inclined to believe Equifax over GM FinancialOn 3/16/I called GM's customer service number to let them know that Equifax had not received word from GM Financial about the account being closedShe put me on holdShe then said that on March 9th they sent the electronic updateI told her again they hadn't received itShe put me on hold againShe started to repeat herself about March 9th again and that it could take 30-days for it to show upI interrupted her and told her they hadn't received it and that they said they would have updated immediatelyI told her, "Okay, since you are refusing to send the electronic update again, I'm letting you know that I will file a second complaint with the Revdex.com on the 45th day from March 9th." As you know, it isn't May 1st yet but it is marked on my calendarNow it is Sunday, March 18th, I checked my mail todayMy new complaint is that GM Financial still isn't paying attention to what they're doing? Equifax did not receive an electronic update from GM Financial on March 9th and I'm asking them to resend the update to EquifaxAlso ask them if I can keep the second refund check dated 3/15/for $that I received in the mail today? Keeping the second check that I believe they sent in error, sure would make me feel better after all this frustration

March 5,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingBased on your inquiry, we submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesWe apologize for any inconvenience this has caused and appreciate your patience
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial received two applications from *** *** Chevrolet, one on September 3, and September 4, GM Financial is unable to remove the inquiries dated September 3, and September 4, submitted on your behalf at *** *** Chevrolet as the inquiries resulted in the establishment of a vehicle lease with GM FinancialWe are able to provide you with a copy of the application that resulted in a LeasePlease be advised you will need to contact *** *** Chevrolet for the application that was submitted September 3,
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853893, and find that this resolution is satisfactory to me? I would also like to let GM Financial know if it is not handled in the manner they are stating, I will again file another complaint so I hope they did what they said they were going to do