GM Financial

I am rejecting this response because: Not one bill shows the information you are saying.? Payments have been made extra to each and every bill.? Please bring up the bill that was due each monthExplain to me which bill I failed to pay?? Also explain each payment and show me where I paid less than the minimum balance of each bill?? The fact that you guys are applying the payment however you want does not constitute my account going into arrears when you sent a bill and I paid more than each bill that was sent to me.?

February 7,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that
on December 1, you called in and requested a payoffA ten day payoff was quoted to you in the amount of $12,290.77, good through December 11, We received a check in the amount of $12,from your credit union on December 22, Please be advised the payoff was short due to the daily interest accruing, and payoff being received after the ten day payoff datePlease understand the full payoff will need to be satisfied to be able to release the lien
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

The account number requested is ***, this is not resolved until the information has been reviewed further.?

October 27,
Re: Complaint ID: ***
? ? ? ? ? ? *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comFurther review of your account is required at this timeGM Financial will? issue a full response
once the review has been completed
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853893, and find that this resolution is satisfactory to me? I would also like to let GM Financial know if it is not handled in the manner they are stating, I will again file another complaint so I hope they did what they said they were going to do

On 3/14/GM Financial replied to my first Revdex.com Complaint in part, "GM Financial submitted an update and forwarded the proper documentation to all three credit bureaus on March 9, to reflect the account with no credit marks and paid in full." I responded on 3/14/in part that TransUnion and Experian already updated, but Equifax had not and that I had received a checkI called Equifax on 3/15/and asked them if they had received word from GM Financial that the account was closedEquifax said they couldn't see it and gave me the number to call Global Customer ServiceOn 3/16/I called Global Customer Service and they said they had not received it and that if they had receceived an electronic update from GM Financial they would have updated my report immediatelySince Experian and TransUnion updated on the 3rd day and the 6th day after my first Revdex.com Complaint on 3/7/I'm inclined to believe Equifax over GM FinancialOn 3/16/I called GM's customer service number to let them know that Equifax had not received word from GM Financial about the account being closedShe put me on holdShe then said that on March 9th they sent the electronic updateI told her again they hadn't received itShe put me on hold againShe started to repeat herself about March 9th again and that it could take 30-days for it to show upI interrupted her and told her they hadn't received it and that they said they would have updated immediatelyI told her, "Okay, since you are refusing to send the electronic update again, I'm letting you know that I will file a second complaint with the Revdex.com on the 45th day from March 9th." As you know, it isn't May 1st yet but it is marked on my calendarNow it is Sunday, March 18th, I checked my mail todayMy new complaint is that GM Financial still isn't paying attention to what they're doing? Equifax did not receive an electronic update from GM Financial on March 9th and I'm asking them to resend the update to EquifaxAlso ask them if I can keep the second refund check dated 3/15/for $that I received in the mail today? Keeping the second check that I believe they sent in error, sure would make me feel better after all this frustration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me?
Regards,
*** ***

January 23,
Re: Complaint ID: ***? ? ? ? ? ? *** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A payment
research was completedA GAP check in the amount of $9,has been applied to your account, and backdated to January 1,
GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts We apologize for any inconvenience you have experienced regarding this matter
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Because it tells me nothing I will give you my account number but not my ss number all I want you to do is accept my payments and not reverse them that is the only way to resolve this issue.My gm account number is *** I sent gm finicial a online payment of dollars and you reversed it I know the bank account number was right .But after you reversed it I sent you another payment on 9/30/.To get my payoff down I will send you another payment on 10/06/2017.? ? if you do not reverse these payments I will consider this issue closed and no futher action will be needed thank you and have a nice day

March 5,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingBased on your inquiry, we submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesWe apologize for any inconvenience this has caused and appreciate your patience
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: This response does not address any of my concerns in my complaint.? I am well aware of the contract I signed when we purchased our car in 2009.? My complaint was that the contract was not clear at the time of purchaseWe feel like we have been taken advantage of because of our credit history.? I appreciate the explanation regarding the simple interest loan provided eight years later.? Also, in regards to the eight deferments payments, in my complaint I explained that we had financial difficulties and that we were offered payment extensions.? My complaint against this company is that they did not explain the details of these extensions AND if this was to help us, why did they allow us to do it eight times?? This company is not helping customers? I am filing this complaint so that this Bureau investigates the actions of this company and how it does business when it comes to individuals with a low credit history?? I have my statements that show payments were made by the due date asked.? My complaint specifically states that the statements provided by this company are misleading and confusing.? I also stated that I have requested the total principal paid and the total interest plaid to this company and have not been provided this information.? The only response provided by this company is providing me with information I already know and are not providing the information I have asked for.? I have also mentioned that I had to sign an Installment Agreement with no date?? The first statements received after this had no amount or due date on them, however, I was making payments the entire time.? This company has not provided an answer to any of my questions and have only used this opportunity to publish my negative history which I am well aware of.? It has been a tough eight years, I am not denying that, but still I think we should be treated fairly and without discrimination.? Lastly, since the last correspondence, I have not received anything by mail.? I have my statements from the past year and will gladly provide them to this Bureau.? I do not wish for GM Financial to send me detail payment history.? They have already sent me what they call a detailed summary and I could not understand any of it.? I even looked into legal advice and they could not understand the paperwork provided to me.? I have contacted this Bureau to investigate this company and how it has taken advantage of us and how it does not explain loan extensions and details clearly to their customers, they do not provide information requested by the customers in regards to principal and interest payments, statements are not clear and are misleading and this company has customers sign agreements with no dates.? This is my request.? I do not need this company to give me a break down of the loan I have had with them for the past eight yearsI would like them to just explain the specific items I have asked.? ? ? ? ? ? ? ?
Regards,
*** *** ***?

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial received two applications from *** *** Chevrolet, one on September 3, and September 4, GM Financial is unable to remove the inquiries dated September 3, and September 4, submitted on your behalf at *** *** Chevrolet as the inquiries resulted in the establishment of a vehicle lease with GM FinancialWe are able to provide you with a copy of the application that resulted in a LeasePlease be advised you will need to contact *** *** Chevrolet for the application that was submitted September 3,
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Dear Sir/Madam:i appreciate responding and acting on my behalf , I received the response from GM though I’m not confident of their statement that I had eight different occasions where I authorized a payment to be placed at the end of this car loanI do admit to authorizing a payment at the end of my loan in the amount of three different times where my husband had surgery on his arm them three different occasions which caused him to be out of work which also resulted in our payments to get behindI do recall requesting to having additional payments added to the end of my loan during the course of my loan however I was always denied for one reason or anotheHow can I prove my three times compared to their eight (of tacking a payment towards the end of my loan) it was always din verbally over the phone with the GM RepresentativeIf they are correct I accept all accounts for all financially responsibility of this car loan, however if their response is not accurate then I would please like an adjustment of my accountThanks in advance
Regards,
*** ***

Tell us why here...July 16,
Re: Complaint ID: ***
? ? ? ? ? ** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredFor verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
This Account is Finally fixedOnly took Month's and reporting it to the Revdex.com for them to fix it.? Also on April 5th response from GM the account wasn't fixed until today April 10th.? Now it needs to be reported to the Credit Bureaus as being current because this account hasn't been reported Since Dec
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

December 18,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on October 30, 2015, you signed a Retail
Installment Sale Contract for a Chevrolet Cruze in the amount of $17,at an interest rate of 5.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning December 14,
On December 14, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
A repossession fee is charged every time a vehicle is picked up, along with any other additional feesPlease be advised that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in full
Included for your review is a copy of the ContractShould you have any further questions or require additional assistance, please contact GM Financial at ***
Sincerely,
GM Financial

August 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that a cease and desist of phone communication has been documented to the account to ensure you do not receive further phone callsWhile you may not receive any calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Should you have any further questions or require additional, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

May 14,
Re: Complaint ID: ***
? ? ? ? ? *** K***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, our records indicate that you spoke with a representative on February 14, and set up a postdated check in the amount of $for February 27, An additional payment was submitted using a mobile device on February 22, in the amount of $The payment method used for this payment is completely consumer driven, initiated, and authorized
Our records reflect a check in the amount of $was mailed to the address of record on May 2, and has been reconciled
We apologize for the poor level of service you feel you have receivedGM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***