GM Financial

March 2, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records indicate that on January...

15, 2018, a release of lien was mailed to your address on file. Please be advised, your name as reflected on the Motor Vehicle Title and your GM Financial account was [redacted] Johnson. An additional release on lien was mailed on February 14, 2018 to your updated address on file.
Unfortunately, GM Financial is unable to send a release in a name other than the name reflected on the title and system of record. Please contact the Kentucky Department of Motor vehicles and provide the required documentation in order to update the name reflected on the title.
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the last four of SSN is [redacted]
Regards,
[redacted]

Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt...

of this information I will research this matter.
 
 
Sincerely,
GM Financial

Your company has not reported truthfully. All payments were sent on time but were not processed on time. I never received any phone calls or notices saying that the payments were not processed. You need to fix this report.

Complaint: [redacted]
I am rejecting this response because:
Hello Miss [redacted], Here is the new information needed to complete my complain. [redacted] [redacted]g m acc.#[redacted] ss# [redacted]phone ###-###-####Thank You[redacted] [redacted]Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to me. 2000 dollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January 2017 payment paid or not???,
Regards,
[redacted]

July 8, 2016
Re: Complaint ID: 11549752
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
GM Financial bases a...

credit decision on consumers’ credit files obtained by the credit reporting agencies at the time of application, income, expenses and the cost of the collateral.
As you are not a party to this contract, please understand that GM Financial is unable to provide additional information to a third party without an authorization and consent form signed by our customer. You may have the customer contact Lease Customer Service at ###-###-####.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information. A review of your account has been completed; and as as a result, the remaining property taxes assessed on your account have been...

waived.  It appears that after you provided a copy of the Vehicle Return Receipt, base rent and late fee charges were waived; however, the Property Tax department was not notified of the earlier turn in date, so that the property tax assessed could be adjusted both internally and with the City of Austin.  An update has been submitted to the credit bureau reporting agencies to reflect your lease account as closed and paid in full. Please allow 30-45 days for the agencies to reflect these changes. We apologize for any inconvenience this may have caused. Sincerely,GM Financial

October 2, 2017
Re: Complaint ID: [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please...

forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

January 29, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On August 18, 2017,...

the vehicle was involved in an accident and declared a total loss by Amica Mutual Insurance (“Amica”). Please be aware, you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full.
The insurance proceeds from Amica in the amount of $7,082.83 were applied to your account effective the date of loss. As per your contract, we may apply each payment to the earned and unpaid part of the finance charge, to the unpaid part of the amount financed and to any other amounts you owe under this contract in any order we choose. The insurance proceeds were applied to the principal balance of your account reducing what you owe. Please be aware, the insurance proceeds received from Amica were not enough to pay the amount you owe.
We apologize for any inconvenience you have experienced as a result of this situation. If you have any further questions or are in need of additional assistance regarding your account, please contact GM Financial at 1-877-203-5539.

Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.  Our records reflect that on January 26, 2014, you enrolled online via Western Union SpeedPay in a recurring payment schedule to be paid on the 27th of each month. The request to cancel the recurring payment schedule was received on June 30th, 2015, after the last payment had been processed on June 27, 2015. GM Financial received the payoff for your account from CEFCU in the amount of $32,931.44 on June 29, 2015. Due to the receipt of the payoff, a refund of $988.68 is scheduled to be issued to you via regular mail on July 29, 2015. To have the refund released prior to the scheduled date, proof of cleared funds for any payment made within the last thirty days is required. Acceptable proof of cleared funds includes a copy of the bank statement reflecting the posted payment(s) and a running account balance. Documentation can be faxed to ###-###-####, please reference your account number of [redacted] on all documentation. Should you have further questions or require any additional assistance, please contact GM Financial directly at ###-###-####. Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three major credit...

bureaus to have the 30 day delinquency removed. Please allow 30-45 days for this information to update and reflect accordingly.
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####.
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The account number is [redacted]. The absurd thing is, this just happened to ANOTHER very close friend of mine. Her car was repossessed as well on Monday, September 26th with GM claiming she stopped payments in June. I received a certified letter in the mail about repossession on September 25, 2017. The car was repossessed on Thursday, September 21st. I was required to pay the $450 towing and storage fee, my vehicle was towed an hour away, the gas was drained from the vehicle and my theft alert notification is on. I will never be conducting business with GM again and we assure you that this company will never receive business from those close to me. 
[redacted]

March 6, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted]
Please understand that GM Financial is unable to provide additional information without an authorization and consent form signed by our customer. You may have Mrs. [redacted] contact Customer Service at ###-###-#### to discuss this matter further.
Sincerely,
GM Financial

February 1, 2018
Re: Complaint ID: [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. At this time, GM Financial is currently reviewing your account. Please allow additional time for your request to be reviewed. Once the...

review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

October 10, 2016
Re: Complaint ID: [redacted]      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of our records reflects...

on August 17, 2016, GM Financial quoted a payoff amount of $ 57,427.63 good for 30 days to [redacted]. The payoff for your account was received on August 23, 2016.
Please be advised the payoff quoted to you on August 17, 2016 was a customer payoff good through August 18, 2016, and differs from the 30 day payoff provided to the dealership.
GM Financial is unable to honor your request for a refund as the amount received from [redacted] was the full payoff balance required to purchase the vehicle.
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####.
Sincerely,
GM Financial

The consumer rejected our response but did not type in any reasons for her rebuttal.

The GM's financial demands from me is the same thing tha their agents have been telling me over the phone. They are fixated to that protocol they don't have the gear to understand the consumer's side.The very reason I brought this matter to Revdex.com because what they were asking  were so impossible for me I did not have the capacity to send what they were asking because I was in Canada & I badly need the money . I asked cefcu ( my credit union) staff to send the documents they asked but their agent is not cooperating they did not give more info about the case unless I'm on the phone next to cefcu staff which is so impossible. All I need is my money back just a little consideration from them because me & my family is on vacation but they're iron- hearted people. I'm still on vacation now so there's no way I can send them the documents. They have received the pay off already my acct is closed why they're giving me hard time they took my money why it's hard for them to give back.? I have no choice but to use my credit card plus paying high roaming rates due to calling here & there in an effort to get back my money . Please forward my message to GM financial. Thanks.

March 31, 2017 Re:       Complaint ID: [redacted]            [redacted] Dear Ms. [redacted], Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like...

to offer the following information.  Please be advised that a cease and desist of telephone communication has been documented to the account. While you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law.  Late fees are assessed when a payment is not received within 10 days of the date it is due. Our records reflect that there are no late charges assessed or a credit mark on the account at the time. The account is current as of the date of this letter. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted]. Hours of Operation:Monday through Thursday, 7:00 a.m. to 8:00 p.m. CTFriday, 7:00 a.m. to 7:00 p.m. CTSaturday, 7:00 a.m. to 4:00 p.m. CT Sincerely,GM Financial

Account# [redacted]