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GM Financial Reviews (4045)

February 5, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted]  
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records indicate that the...

payment in the amount of $525.00 has been posted to your account, effective January 12, 2018. The late fee assessed for the December installment has been waived. Please be assured that GM Financial takes pride in providing world-class customer service and is totally committed to achieving excellence. We apologize for any inconvenience you have experienced as a result of this situation.
Should you have any additional questions regarding this matter please contact GM Financial at 1-[redacted].
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.  Our records reflect that on January 26, 2014, you enrolled online via Western Union SpeedPay in a recurring payment schedule to be paid on the 27th of each month. The request to cancel the recurring payment schedule was received on June 30th, 2015, after the last payment had been processed on June 27, 2015. GM Financial received the payoff for your account from CEFCU in the amount of $32,931.44 on June 29, 2015. Due to the receipt of the payoff, a refund of $988.68 is scheduled to be issued to you via regular mail on July 29, 2015. To have the refund released prior to the scheduled date, proof of cleared funds for any payment made within the last thirty days is required. Acceptable proof of cleared funds includes a copy of the bank statement reflecting the posted payment(s) and a running account balance. Documentation can be faxed to ###-###-####, please reference your account number of [redacted] on all documentation. Should you have further questions or require any additional assistance, please contact GM Financial directly at ###-###-####. Sincerely,GM Financial

Complaint: [redacted]
I am rejecting this response because:My account number is [redacted]
Regards,
[redacted]

The GM's financial demands from me is the same thing tha their agents have been telling me over the phone. They are fixated to that protocol they don't have the gear to understand the consumer's side.The very reason I brought this matter to Revdex.com because what they were asking  were so impossible for me I did not have the capacity to send what they were asking because I was in Canada & I badly need the money . I asked cefcu ( my credit union) staff to send the documents they asked but their agent is not cooperating they did not give more info about the case unless I'm on the phone next to cefcu staff which is so impossible. All I need is my money back just a little consideration from them because me & my family is on vacation but they're iron- hearted people. I'm still on vacation now so there's no way I can send them the documents. They have received the pay off already my acct is closed why they're giving me hard time they took my money why it's hard for them to give back.? I have no choice but to use my credit card plus paying high roaming rates due to calling here & there in an effort to get back my money . Please forward my message to GM financial. Thanks.

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three major credit...

bureaus to have the 30 day delinquency removed. Please allow 30-45 days for this information to update and reflect accordingly.
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I have let go of my attorney for the purposes of attempting to come to an out of court solution to this issue with the business.  The business may work with me directly for the purposes of resolving this complaint.
Regards,
[redacted]

November 10, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On January 14, 2011,...

you signed a Retail Installment Sale Contract (“Contract”) for a 2009 Lincoln MKZ in the amount of $25,124.01 at an interest rate of 17.95%. Within the agreement, you agreed to a repay the loan in 72 monthly installments in the amount of $576.53 per month, beginning February 28, 2011. The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance. If all payments are paid by the due date, the account would be paid in full on the Contract maturity date.
In review of your account activity and payment history additional interest accrued over the life of the loan due to payments being made after the scheduled due date, and deferments that were processed at your request. Upon maturity of your account on October 15, 2017, the remaining balance became due in full. Our Expired Loans Department will work with you on making arrangements or rescheduling the remaining balance.
Our records reflect a payment history was mailed to your address of record on September 22, 2017. If you have any further questions or require additional assistance, please feel free to contact our GM Financial at 1-[redacted]
Sincerely,
GM Financial

Account# [redacted]

March 21, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
A review of your account indicates that you enrolled for the Automatic Payment Plan (“ACH”) on January 18, 2017 and would be effective with your lease payment due on February 28, 2017. Please note, due to the Automatic Payment Plan that was set up, statements were not sent out.
As of January of 2018, this information is now available to you on your My Account profile. Included is a copy of your payment history for your review.
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

August 18, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised a release of lien has been sent to [redacted]. Once the completed documents have been returned to GM Financial a new release of lien will be sent to your address of record.
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

January 29, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On August 18, 2017,...

the vehicle was involved in an accident and declared a total loss by Amica Mutual Insurance (“Amica”). Please be aware, you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full.
The insurance proceeds from Amica in the amount of $7,082.83 were applied to your account effective the date of loss. As per your contract, we may apply each payment to the earned and unpaid part of the finance charge, to the unpaid part of the amount financed and to any other amounts you owe under this contract in any order we choose. The insurance proceeds were applied to the principal balance of your account reducing what you owe. Please be aware, the insurance proceeds received from Amica were not enough to pay the amount you owe.
We apologize for any inconvenience you have experienced as a result of this situation. If you have any further questions or are in need of additional assistance regarding your account, please contact GM Financial at 1-877-203-5539.

Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The account number is [redacted]. The absurd thing is, this just happened to ANOTHER very close friend of mine. Her car was repossessed as well on Monday, September 26th with GM claiming she stopped payments in June. I received a certified letter in the mail about repossession on September 25, 2017. The car was repossessed on Thursday, September 21st. I was required to pay the $450 towing and storage fee, my vehicle was towed an hour away, the gas was drained from the vehicle and my theft alert notification is on. I will never be conducting business with GM again and we assure you that this company will never receive business from those close to me. 
[redacted]

October 2, 2017
Re: Complaint ID: [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please...

forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt...

of this information I will research this matter.
 
 
Sincerely,
GM Financial

Your company has not reported truthfully. All payments were sent on time but were not processed on time. I never received any phone calls or notices saying that the payments were not processed. You need to fix this report.

February 1, 2018
Re: Complaint ID: [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. At this time, GM Financial is currently reviewing your account. Please allow additional time for your request to be reviewed. Once the...

review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information. A review of your account has been completed; and as as a result, the remaining property taxes assessed on your account have been...

waived.  It appears that after you provided a copy of the Vehicle Return Receipt, base rent and late fee charges were waived; however, the Property Tax department was not notified of the earlier turn in date, so that the property tax assessed could be adjusted both internally and with the City of Austin.  An update has been submitted to the credit bureau reporting agencies to reflect your lease account as closed and paid in full. Please allow 30-45 days for the agencies to reflect these changes. We apologize for any inconvenience this may have caused. Sincerely,GM Financial

March 31, 2017 Re:       Complaint ID: [redacted]            [redacted] Dear Ms. [redacted], Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like...

to offer the following information.  Please be advised that a cease and desist of telephone communication has been documented to the account. While you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law.  Late fees are assessed when a payment is not received within 10 days of the date it is due. Our records reflect that there are no late charges assessed or a credit mark on the account at the time. The account is current as of the date of this letter. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted]. Hours of Operation:Monday through Thursday, 7:00 a.m. to 8:00 p.m. CTFriday, 7:00 a.m. to 7:00 p.m. CTSaturday, 7:00 a.m. to 4:00 p.m. CT Sincerely,GM Financial

Complaint: [redacted]
I am rejecting this response because:
Hello Miss [redacted], Here is the new information needed to complete my complain. [redacted] [redacted]g m acc.#[redacted] ss# [redacted]phone ###-###-####Thank You[redacted] [redacted]Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  No resolution was provided.  Please see my account number below as requested. Account Number: [redacted]
Regards,
[redacted]

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Address: P.O. Box 9000, Lutherville, Maryland, United States, 21094

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