GM Financial

August 30, 2016
RE: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted]:
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

March 6, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted]
Please understand that GM Financial is unable to provide additional information without an authorization and consent form signed by our customer. You may have Mrs. [redacted] contact Customer Service at ###-###-#### to discuss this matter further.
Sincerely,
GM Financial

July 8, 2016
Re: Complaint ID: 11549752
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
GM Financial bases a...

credit decision on consumers’ credit files obtained by the credit reporting agencies at the time of application, income, expenses and the cost of the collateral.
As you are not a party to this contract, please understand that GM Financial is unable to provide additional information to a third party without an authorization and consent form signed by our customer. You may have the customer contact Lease Customer Service at ###-###-####.
Sincerely,
GM Financial

October 10, 2016
Re: Complaint ID: [redacted]      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of our records reflects...

on August 17, 2016, GM Financial quoted a payoff amount of $ 57,427.63 good for 30 days to [redacted]. The payoff for your account was received on August 23, 2016.
Please be advised the payoff quoted to you on August 17, 2016 was a customer payoff good through August 18, 2016, and differs from the 30 day payoff provided to the dealership.
GM Financial is unable to honor your request for a refund as the amount received from [redacted] was the full payoff balance required to purchase the vehicle.
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####.
Sincerely,
GM Financial

March 2, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records indicate that on January...

15, 2018, a release of lien was mailed to your address on file. Please be advised, your name as reflected on the Motor Vehicle Title and your GM Financial account was [redacted] Johnson. An additional release on lien was mailed on February 14, 2018 to your updated address on file.
Unfortunately, GM Financial is unable to send a release in a name other than the name reflected on the title and system of record. Please contact the Kentucky Department of Motor vehicles and provide the required documentation in order to update the name reflected on the title.
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com regarding your GM Financial account. I have reviewed your concerns and would like to offer the following information. On May 26, 2014, both you and Jennifer Hutchinson entered into a Retail Installment Sale Contract (“Contract”)...

for a 2008 GMC Acadia in the amount of $15,954.30 at an interest rate of 14.99%. Within the agreement, you agreed to repay the loan in 60 monthly installments in the amount of $379.31 per month, beginning on June 25, 2014. According to our records on July 2, 2015, you advised a GM Financial team member that you had recently traded the vehicle in to [redacted] Chevrolet in Mooresville. During this conversation, you were advised by the team member that the payoff would need to be received prior to the account becoming 30 days past due in order to avoid derogatory reporting of the account to the credit bureau reporting agencies. Our records also reflect that an e-mail reminder was sent to you on July 21, 2015 and a phone call was made and message left for Jennifer Hutchinson on July 22, 2015. GM Financial received no response from either party to this account prior to the credit bureau reporting date of July 27, 2015. GM Financial management attempted to contact the dealership and a voice mail was left for the Finance Department on July 28, 2015.  An additional e-mail was sent to you on August 5, 2015 regarding the status of your account. On August 5, 2015 at 10:27am (CST), you contacted GM Financial, at which time you again reiterated that you traded in the vehicle on July 1, 2015. You were advised by the GM Financial team member that no payoff had been received and that you were still responsible for the account until the loan had been paid in full. On August 5, 2015, at 10:42am (CST), Karen with [redacted] Chevrolet contacted GM Financial and received a payoff quote. At this time, she confirmed that she had mailed a check to GM Financial in July; however, the check was mailed to an address not belonging to GM Financial. Our records do not reflect that we had received any contact from this dealership prior to August 5, 2015. The payment you reference made in June was received on June 23, 2015 and paid your May 25, 2015 installment due date. Check number 82116 in the amount of $13,576.46 for the payoff of your account was overnighted by your dealership on August 5, 2015 and received by GM Financial on August 6, 2015; when the account was 42 days past due.  GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account. GM Financial has had no contact with any party to this contract or with your dealership since August 5, 2015 and no agreement or promise has been made by GM Financial to remove information accurately reported to the credit bureau reporting agencies or to refund any interest assessed under this contract.? Included for your records are copies of your contract and account payment history. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####. Hours of Operation: Monday through Thursday, 7:00 a.m. to 8:00 p.m. CT Friday, 7:00 a.m. to 7:00 p.m. CT Saturday, 7:00 a.m. to 4:00 p.m. CT Sincerely, GM Financial

Complaint: [redacted]
I am rejecting this response because:
it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to me. 2000 dollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January 2017 payment paid or not???,
Regards,
[redacted]

September 1, 2017
Re: Complaint ID: [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information
Please note upon the origination of the lease you resided in Nevada where sales tax is charged on the individual monthly lease payment. In the state of Ohio it is required that sales tax be paid upfront based on the total amount of lease payments for the entire lease term.
As outlined in your lease agreement (See Page 2, under Other Terms and Conditions, Section H) it states, you must pay personal property taxes, ad valorem, sales, use or similar taxes assessed on the Vehicle, whether such fees or taxes are part of his scheduled payment. We may change the scheduled payment if taxes change.
A review of your account reflects communication has occurred between you and a GM Financial representative regarding the vehicle.
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at [redacted].
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. Please be advised that we have not changed our position regarding the status of your account.  If you are currently being represented by an attorney with respect to your GM Financial account, we are unable to communicate with you further as all communications must be directed through your attorney pursuant to Federal law. Please have your attorney fax or mail in a letter of representation that includes his or her contact information to:

Thank you for forwarding the correspondence sent to the
Revdex.com. I have reviewed your concerns and would like to offer
you the following information.
 
Please note that on June 11, 2015, GM Financial received a
completed fraud packet from Mr. [redacted]...

claiming identity theft. After a
thorough investigation, we determined the account was opened fraudulently and
removed Mr. [redacted] from the account. Upon further review of your account, our position
regarding this matter remains the same and we respectfully decline your request
to add Mr. [redacted] back to the account.
 
In regards to the divorce decree, please know that it is
between you and Mr. [redacted] and does not supersede the Retail Installment
Contract (“Contract”). Upon the final investigation of the account, you are the
obligated party and now solely responsible for the terms and conditions of this
Contract. I have attached a copy of the Contract for your review.
 
Please understand GM Financial is required to report
truthful and accurate information to the credit reporting agencies. Our
research concludes that the account status and account payment history have
been reported to the credit agencies with accuracy. As a result, we are unable
to comply with your request to make changes to your GM Financial trade line.
 
Please contact our office at ###-###-#### should you have
further questions or require further assistance.
 
Sincerely,
GM Financial

September 30, 2017
Re: Complaint ID: [redacted]
[redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised in an effort to resolve this matter...

GM Financial has waived the remaining balance in the amount of $255.00 as a courtesy.
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at [redacted]2.
Sincerely,
GM Financial

The poor customer service is still inappropriate and the lack of respect given to customers will make sure you are not referred to others. How you handle the situation is what counts and this was handled poorly. I understand the contract but the contract should not have to indicate that your customers deserve respect even if you have to deny them something. Be professional at the very least. I will still be speaking with my military legal department because no veteran should be treated so poorly.

Complaint: [redacted]
I am rejecting this response because:The plates have ALWAYS been registered to my 2016 Chevrolet Equinox. That is the problem and why I get additional charges on my statement that are not mine. What is going to be done so that my statement will only show the charges for my lease payment and not charges for some car in Texas? I will not deal with this for the balance of my lease and having to go through the Revdex.com to get an answer that a phone call should have resolved.
Regards,
[redacted]

February 16, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
It has been brought to our...

attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closed.
We are working with the credit bureaus to correct this issue. Please allow some time for your trade line to be updated with the correct account information. Our records reflect that a credit rating letter was sent to your address of record on February 10, 2017 reflecting the current balance of your account as $15,453.82.
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:Although you've sent a refund check, and I do believe you have, but again. I never received a refund check. I have stated this numerous times. I do not know who cashed the check. I did not receive the check.My e-mail address:[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Although I finally received my registration information as indicated in GM Financials response, my account balance has never been fixed. They are saying I still owe almost $1,200 for taxes and the lease assumption fee. I can provide a copy of a check as proof that I paid this. I sent two emails, called, and explained it to the lady that called me to let me know I owed this money and asked me how I wanted to pay it. I should only owe $233 - $234 on 10/11. I don't know how I haven't received any credit from GM Financial for this hassle or the courtesy for someone to call and apologize for this happening and caring enough to try and rectify the issue. Frankly this is the only way I can get GM Financial to take any action and I've lost faith in them completely. I'm not looking forward to the end of my lease when I have to turn this car in and they try to gauge me for my complaint as well.     
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

February 27, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the...

Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

February 22, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear [redacted]
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
On November 17, 2017 you...

set up a Western Union Recurring Payment Plan online, in the amount of $[redacted] to be drafted on the 18th each month. Please note that your regular monthly payment is $[redacted] as notified in your billing statement. The most recent statement reflects the amount that is currently due $[redacted] and the amount that was not fulfilled with the last payment made on the account in the amount of $[redacted]. Please note these types of transactions are initiated and authorized by the customer only and any changes to the payment schedule would need to be made by you online.
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at [redacted].
Sincerely,
GM Financial

March 15, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted]
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
As previously explained, please provide a copy of the plate cancellation receipt as this is required documentation by the county. This can be obtained from the DMV website. Upon receipt of this information I will research this matter.
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####.
Sincerely,
GM Financial