GM Financial

February 8, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

February 16, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
It has been brought to our...

attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closed.
We are working with the credit bureaus to correct this issue. Please allow some time for your trade line to be updated with the correct account information. Our records reflect that a credit rating letter was sent to your address of record on February 10, 2017 reflecting the current balance of your account as $15,453.82.
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: They need my social security number. The number is[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  why do I need to wait for a check to be mailed??  The last attempt was overnighted, I want my refund overnighted.  Also, that was not an apology, that was a condescending remark.  The poor service 'I feel' - are you kidding me???? I can lay out point by point every failure, lie, misrepresentation, etc, I was hung up on - unacceptable.And to prove the lack of communication within this 'organization' I received a phone call Finally yesterday from GM financial.  Once again they assured me the check was being sent, overnighted with a true apology letter.  Completely different response then what they sent through you.  However, I have yet to receive my refund - I wont be holding my breath.  
Regards,
[redacted]

February 22, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Please note on September 5, 2012, you...

signed a Retail Installment Sale Contract for a 2012 Chevrolet Traverse in the amount of $34,606.57 at an interest rate of 11.90%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $678.11 per month, beginning October 20, 2012.
On November 21, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contract. At this time the account was 60 days past due. The account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws.
Unfortunately, we are unable to comply with your request to alter the terms of your Contract. Please understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rate. We empathize with the problems you may have experienced with the vehicle; however, all mechanical issues will need to be resolved between yourself, the dealership, and/or the manufacturer of the vehicle, if necessary.
Should you have any further questions or require additional assistance please contact GM Financial at (800) 284-2271.
Sincerely, GM Financial

October 23, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
 
On December 17, 2012, [redacted] entered into a Retail Installment Sale Contract (“Contract”) for a...

2011 Hyundai Accent in the amount of $7,143.40 at an interest rate of 11.25%. Within this contract, both parties agreed to pay installments of $156.95 per month for 60 months beginning on January 31, 2013; and if the payment is not received in full within 10 days after it is due the parties agreed to pay a late charge of 5% of the part of the payment that is late with a maximum charge of $5.00.  As this is a simple interest contract, meaning that interest accrues daily on the unpaid principal balance; there is no grace period.
 
Courtesy payment reminder calls are made to all parties of the contract if the payment is not received in full within 5 days after it is due. Our records indicate that the last call made to any party of this account occurred on May 8, 2015 at 11:33AM. On this date the April 30, 2015 installment payment was 8 days past due. Our records reflect that a payment was submitted online via Western Union’s Speed Pay system on May 8, 2015 at 5:35PM.
 
Please be advised that a cease and desist has been documented on the account for your telephone numbers only. While you may no longer receive phone calls regarding the status of the account, GM Financial will continue to communicate with you to the extent allowed by law.
 
Included for your review is a copy of the Retail Installment Sale Contract. A copy of the Account Payment History will be sent to your address of record within 7-10 business days.
 
Should you have any further questions regarding your GM Financial account, please feel free to contact Customer Service directly at ###-###-####.
 
Sincerely,
GM Financial

November 7, 2017
Re: Complaint ID: [redacted]
      [redacted]
 Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records...

indicate that the refund check in the amount of $100.00 was sent to your address of record on November 6, 2017 using FedEx overnight, Tracking #[redacted]. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. We would like to apologize for any inconvenience you have experienced as a result of this situation.
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] 
Sincerely,
GM Financial

December 19, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. We have reviewed your concerns and would like to offer the following information.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. The review concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.
A copy of the complete account payment history will be sent to you separately, for your review.
If you have any further questions or are in need of additional assistance regarding this matter, please contact Customer Service at [redacted].
Sincerely,
GM Financial

December 14, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
As outlined in your...

lease agreement, you are responsible for personal property taxes, sales, use or similar taxes assessed on the vehicle whether such fees or taxes are billed during or after the lease term, and whether you are billed by the government or whether we pay them and bill you for them or include the amount of such taxes as part of your scheduled payment. Included are copies of the property tax bills for your account.
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused.
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:
Account number: [redacted]

December 26, 2017
RE: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required....

At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to discuss the matter with you directly. Please contact me at the telephone number provided below; Monday through Friday from 8:00am-5:00pm (CST).

Complaint: [redacted]
I am rejecting this response because: Either you have not read my correspondence or you are trying very hard to not answer my concerns/questions. 1. I made 2 payments of 12.71 because you sent me two invoices saying payment due. DO I HAVE A CREDIT BALANCE REFLECTING 2 PAYMENTS?  Yes or no? 2. I have made several monthly lease payments in advance. WHAT IS THE AMOUNT OF CREDIT BALANCE OF THESE ADVANCE PAYMENTS?? 3.  WHAT IS MY TOTAL CREDIT BALANCE AS OF WHAT DATE?Please direct your attention to answering these 3quesis. 
Regards,
[redacted]

September 30, 2017
Re: Complaint ID: [redacted]
[redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised in an effort to resolve this matter...

GM Financial has waived the remaining balance in the amount of $255.00 as a courtesy.
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at [redacted]2.
Sincerely,
GM Financial

June 8, 2017
Re: Complaint ID: [redacted]
      [redacted]. [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On January 17, 2017,...

you entered into a Retail Installment Sale Contract (“Contract”) for a used 2015 GMC Yukon with AutoNation Honda Chandler. GM Financial was not present at AutoNation Honda Chandler during the signing of the contract and was not privileged to any agreements between the two parties. The contract was subsequently assigned to GM Financial.
We empathize with the problems you may have experienced; however, all mechanical issues would need to be resolved between yourself, AutoNation Honda Chandler and the manufacturer of the vehicle, if necessary. If you would like to discuss this matter further with the manufacturer of your vehicle, please contact the GMC Customer Assistance line at [redacted].
Should you have any further questions, please feel free to contact GM Financial at [redacted].
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as their words and actions align. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It in no way addresses my complaint. As PREVIOUSLY STATED my account is closed, therefore there is no account number. In addition, there are numerous ways to contact me in order to verify information rather than asking me to send a social security number over email. I have a phone and can be contacted to verify information. I am still waiting on money that is mine and have not been helped in NUMEROUS ATTEMPTS when reaching out to customer service. Nick Cook assured me he would get back to me and he did no such thing... I am still waiting!!!!!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and await responses/communications from GM Financial

Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please provide your full GM Financial account number or the last four digits of your social...

security number. Please also include a copy of the disputed GM Financial information from your credit report. Upon receipt of this information I will research this matter.  Sincerely,GM Financial