GM Financial

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I am not satisfied with the response because no one has taken responsibility for the misinformation I was given or apologized for the inconvenience. I have been without my car for far to long and now I feel like gm is putting the pressure on the body shop when it is all gm financial fault

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10765647, and find that this resolution is satisfactory to me.  So long as the unauthorized inquiry is removed.

February 28, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
An update was submitted to the credit bureau reporting agencies on February 27, 2018 to reflect the current account status and the date last paid. Please allow the credit bureau reporting agencies 30-45 days to reflect these updates. Please understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial.
Should you have any further questions or require additional assistance please contact GM Financial at (800) 284-2271.
Sincerely, GM Financial

I need more explanation why I was reported May 2016 30 days late to the credit bureau. When it was paid off in Feb 22. I still feel like this is not accurate and lawful in my opinion.

September 26, 2017   RE:  Complaint ID:  [redacted]        [redacted]
                          Dear Mr. [redacted]:   Thank...

you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt of this information I will research this matter.   Sincerely, GM Financial

August 22, 2017
Re: Complaint ID: [redacted]
[redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please forward...

me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: still no check received to date not good. Was told check sent 10/3/16 never received and now there is a new check and new date 
Regards,
[redacted]

February 7, 2018
Re: Complaint ID: [redacted]       [redacted]
 Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Please be...

advised the payment in question was located and applied to your account and reflects the account as current with the next payment due March 2, 2018.
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at [redacted].
Sincerely,
GM Financial

March 26, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
As previously explained, your GM Financial account ending in 3038 has been corrected and reflects the next payment due date is April 3, 2018 in the amount of $471.68. As of the date of this letter there is a credit on the account in the amount of $3.88.
Should you have any further questions or require additional assistance with regard to this matter ###-###-####.
Sincerely,
GM Financial

I still feel I should not have to pay to get my things out of my truck. I should have been given a chance to catch truck up. I did provide a sworn statement of ID theft to company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'm providing the requested information.Account number: [redacted]
Regards,
[redacted]352-474-8372

Complaint: [redacted]
I am rejecting this response because:  They are liars, I did not have due process.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Upon checking my credit history, I see that March payment was reported late. March payment was made on the 13th of March. Can this be corrected?  I also never received the extra key that was made during the repossession. Is there anything that can be done about this?
Regards,
[redacted]

Documentation sent to GM Financial from Bluebird show the funds were paid and never released back to the bank. I have also provided documentation that shows the funds were taken and not reversed. I'm will to work with GM Financial if possible to resolve the issue.

As a courtesy, GM Financial waived the Wear and Tear of $242.30 for the Lease of another GM vehicle, your Lease Account has been updated as of May 5, 2016.
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####.
Sincerely,
GM Financial

August 1, 2017
RE: Complaint ID: [redacted]

Thank you for forwarding the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
In review of the account, our records indicate the title was mailed to you on...

July 27, 2017. We also show that you have spoken to a member of management regarding this matter and have direct contact information in case you need further assistance.
We would like to sincerely apologize for the inconvenience GM Financial caused you and the information you were provided will be further researched. Please be assured that we give customer service a high priority and is totally committed to achieving excellence.
Please feel free to contact our office should you need additional assistance or have further questions.
Sincerely,
GM Financial

Complaint: [redacted]I am rejecting this response because: It appears that I will have to speak to a lawyer about this to determine if this really will be the final resolution on this. Months ago, I brought to GM Financial attention about these parking tickets that did not belong to me (I know that all conversation are recorded). I concerns were dismissed/ignored and was put on me to try and figure this out. It was at that time that I was even told by the City of Chicago, that if GM Financial insist on associating me with these parking tickets, I should seek legal advise. I have received parking tickets/violation (legal documents) and a bill for demand of payment to the amount of $1,294.44. The bill list out 18 parking tickets/violations and received only 13 so there wasn't even full disclosure of all of the parking tickets. I submitted two online complaints, which both were ignored. And, the fact that action was only taken once I raised this to Revdex.com appears to be the exact opposite GM Financial takes their customer serious. Nope. I don't think so. I have every right to dispute any charges, just like its my right to dispute credit card charges but yet, I have gotten daily recorded telephone calls and NOT one human being contacted me about this outstanding bill. Because if someone would have spoken to me, I would told them that I was disputing this bill. The way GM Financial handled this was 100% unacceptable.   Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: Upon checking my credit history, I see that March payment was reported late. March payment was made on the 13th of March. Can this be corrected?  I also never received the extra key that was made during the repossession. Is there anything that can be done about this?
Regards,
[redacted]

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.   An additional review of the MyAccount records for your GM Financial account reflect that a status error had been generated due to too many incorrect responses to the saved Security Questions. If you try unsuccessfully to login three times, your account will be locked for security reasons. You should try again in 30 minutes before contacting Customer Service. If you have forgotten your User ID and password combination, please utilize the Forgot User ID/Password option to reset your information. Our records do not reflect that any changes to your MyAccount access have occurred.   If you receive an unspecific error message during the gmfinancial.com registration process or while logging in, please copy and paste the error message into an e-mail at the address provided under Contact Us at gmfinancial.com or call us at ###-###-####. Please include your name, account number and zip code, which may assist us in determining the cause. We will research the information you've provided and follow-up with you as soon as possible.   Sincerely, GM Financial

No reply back is needed, however, your records are incorrect. I called last Thursday (no one mentions that call) and last month I just had questions the lady told me to call back when the time got closer. It's clearly understand that nothing is going to be resolved. I will look into getting my husband who has not only served our country but also fought for our rights to refinance this loan. Your company will not own up to it's faults, your company will not pull the call and accept responsibility, and you guys keep seeing I'm typing the same thing and you keep saying the same thing that is total different from what I am saying. Good Day ... No apologize from that rude manager I see. This is a joke. Mistake Mistake Mistake.