GM Financial

Complaint: ***
I am rejecting this response because: GM Financial has been aware of my bankruptcy for months and still refused to be accommodatingI will wait to see if I receive the letter as stated in the mail
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Well, first I would like to know the persons full name who I am talking to in regards to giving my personal information (social security number). Equifax has the date for the inquiry on my credit report as March 26, Given the date of the inquiry, my full name & address & signed application for a loan/credit should suffice in regards to evidence in the companies recordsAs I have stated before I have no recollection of ever filling out nor signing any application nor did I give authorization for GM Financial to check my credit report. I am requesting to have this inquiry removed under federal law or unfortunately I'll have to file a complaint with the State Attorney General, Federal Trade Commission, and the Consumer Financial Protection Bureau.
Regards,
*** ***

April 30,
Re: *** *** Complaint ID: ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a new refund check was requested and completedCheck number ***, in the amount of $5,was sent to the address of record on April 30, Please allow time for delivery by regular mail
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Please read my last response, I have been being promised updates from GM to the Credit Bureaus for over a yearEverytime they promise an update the item will update and within the next days the lates come back onHence, I had requested a letter from GM that I myself can send to the credit brueaus stating the account is to be reported with "no lates", however the only letter I got from GM was one stating they were "updating the account" which is not specific enough for the bureuas. Once again I want GM to send me correspondence on their letterhead stating that the account is to be reported with "no late payments"

January 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is making some long-planned enhancements that will help us provide a better customer experienceAccess to your account online and by phone will be unavailable while we make updatesWe expect to resume service Jan5, so please check back with us at that timeIn the meantime, check our FAQs for more information
Upon further research of the account, GM Financial will send response to customer
Sincerely,
GM Financial

April 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAfter reviewing information, we would like to off the following response
Attached is a copy of the Retail
Installment Contract, a copy of the Credit Application and a copy of the complete account payment historyThese documents are sufficient to validate the account in question and all the information that has been sent to any credit agency
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

May 11,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please be advised that as
of today, a duplicate title has been requestedPlease allow 30-days for the title to be receivedThis will be sent to your address of record
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***
Sincerely,
GM Financial

May 24,
Re: *** *** *** Complaint ID: ***
Dear Ms*** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the
Lease Agreement, you will be responsible for any base rent, late charges, excess wear and tear and excess mileage charges due upon the termination of your leasePlease be informed, early termination liability charges are calculated after the lease termination vehicle inspection is completed
Please be aware, per your Contract (See Page 1, under Consumer Leasing Act Disclosure, Section Other Charges) there is a disposition fee of $As you elected not to purchase the vehicle at the end of your lease term and you did not lease or purchase a new General Motors vehicle, you are responsible for the disposition fee upon the return of the vehicle
A final bill will be mailed to you containing any end of lease chargesShould you have any further questions once you receive the final bill, please feel free to contact GM Financial at (***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***SSN ***Acct# ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that several telephone calls were made to you regarding the late fee balance between December 29, and January 5,
Our records further reflect that late fee balance notices were mailed to your address of record on January 12, and a final notice on March 16, 2010.As per your Retail Installment Sale Contract and Security Agreement (“Contract”), if a payment is more than days late you will be charged 5% of the payment amount with a minimum of $When you paid the principal and late fee balance, your account still had a remaining late fee balance owed of $As late fees are part of your contractual obligation, the title will not be released until payment of these fees has been received.Our records reflect receipt of the late fee balance on April 5, by Cashier’s CheckThe original title is set to be released to you business days from the date of the receipt of the payoff on Friday, April 8, 2016; by regular mail to your address of recordA copy of the release of lien will be faxed to Jennifer at ###-###-####.Included for your review are copies of your Contract, Account Payment History, and Late Fee Balance Notices.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

March 20,
Re: Complaint ID: ***
Maryetta Crum
Dear MsCrum,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your GM Financial account ending in has been corrected and reflects the next payment due date is April 3,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter ###-###-####
Sincerely,
GM Financial

June 5,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, GM Financial’s standard time-frame to process refunds is 30-daysAt that time, a paper check will be mailed to you
If you would like to expedite your refund request, please provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 21,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
Please be advised, as of June 13, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience
Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because this is the same response I've been getting via phone or online chatI want someone to contact me immediately to fix this problemMy phone number is ***
Regards,
*** ***

Again, the issue is NOT whether there is a balance, the issue is that I am considered past due $dollars when you received over $14kIt's simple mathThanks for nothing.

Complaint: ***
I am rejecting this response because:I did not sign any contract that included the stipulation that lease transfers must occur in state only GM Financial only imposed this after the fact I was never told I could not transfer the vehicle out of state This was gross misrepresentation of the product GM Financial will end the contract without penalty or allow me to transfer the lease out of state
Regards,
*** ***

Complaint* ***
I am rejecting this response because: I have talked to several reps about this, one said it is not their policy to refund nsf fees everOne told they do refund nsf fees with proper paperwork which I do haveIt was entirely their fault, when I was assured that they wouldn’t take out the money in the first place
Regards,
*** ***

Complaint: ***
I am rejecting this response because:two GM Financial Representative stated on phone that I could ignore the property tax bill as it was in the abatement process I requested email confirmation of this they refused “We don’t do that” Asked to speak to manager did not receive call back until this evening when I was unable to take callI requested a call back tomorrow after 3pm Eastern timeIn the above response it does not indicate I could “ignore” billAgain car totaled by *** and GM Finacial and the car disposed of by Chevy before the end of October.
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please fax documents to ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:My contract extension went to wrong address after the fact and I am in Receipt of mail from you to the new address! Please correct address Please Make sure you are mailing to the NEW updated address and Not my old address which has caused you much confusion!
Regards,
*** ***