GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. The letter you reference was sent as a result of disputes you had submitted through the credit bureau reporting agencies
where you claimed the account did not belong to you or that you were not liable for the account (i.eex-spouse or business) Our records reflect the receipt of a partial investigation request packet; however, the documents provided did not include enough information to begin an investigationA copy of the complete packet to request an Identity Theft Investigation has been provided to you as an attachment to this responsePlease complete these forms in their entiretyIn addition to these forms, please include a copy of a filed police report with a case number, a clear copy of your driver’s license, as well as copies of canceled checksPlease remit these documents to: Once the required documents are received, GM Financial will investigate your claimThe investigation will be resolved in the following manner: If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim's credit file. If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mailThe GM Financial account will not be deleted from the claimant's credit file. If you have questions or concerns regarding your identity theft claim, please email the Central Fraud Department at [email protected] include your name, contact phone number, account number if applicable, and a brief description of your question or concernA representative will contact you. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:My house payment became late due to GM financial withdrawing $from my account when I instructed not to do soI needed that money as part of my house paymentAbout a year ago my daughter had the same experience with this companyObviously this is common practiceI am still requesting to be refunded for this late fee as it occured resulting from money that should have never been withdrawn from my accountAlso, customer service is aweful! I never received any follow up that was promised to me from GM financial until the Revdex.com inquired.
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our research concludes that your options for payment will be payment by phone, and IVR with debit cardSome of these payment options are provided by Western Union and are subject to a convenience feePayment option available at no cost is via mailPlease understand Auto-Pay and payments online are restricted anytime the account has had or more Non-Sufficient Funds returns
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

June 5,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, GM Financial’s standard time-frame to process refunds is 30-daysAt that time, a paper check will be mailed to you
If you would like to expedite your refund request, please provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
On December 19, 2015, you
signed a Closed End Motor Vehicle Lease (“Contract”) for a Chevrolet TraverseThe contract terms you agreed upon, state the lease would be repaid in monthly installments in the amount of $per month, beginning December 19,
Please be aware, in December of your GM Financial account was credited in errorA letter was mailed to the address of record on January 8, to notify you of the issueYour account was corrected on April 7, 2017, a letter was also sent to the address of record on April 13, explaining this information
GM Financial made multiple attempts to contact you in regards to the status of the accountOur records indicate that Mrs*** spoke with a representative on April 28, 2018, at this time it was explained the posting error that occurred with your account along with your account status at the time
In an effort to resolve this matter, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on June 1, 2018, to remove the derogatory mark received for the March of installment due datePlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
GM Financial is unable to honor your request to credit your account for the past due amount owingA copy of your account payment history has been mailed to the address of record for your reviewShould you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 2,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your
GM Financial account ending in *** has been corrected and reflects the payment made on January 8, in the amount of $and was applied towards your monthly payment due for January 1, Your account is currently due for March 1,
As of the date of this letter, GM Financial determined there are no credit marks or late fees on the account
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***I accept the offer regarding the March 3, and March 13, I was told by a representative that I shouldn't have any repossession fees on the accountCan you tell me what the repo fees are for? Will the payment for April be considered late?

Complaint: ***
I am rejecting this response because: GM Financial has been aware of my bankruptcy for months and still refused to be accommodatingI will wait to see if I receive the letter as stated in the mail
Regards,
*** ***

Complaint: ***
I am rejecting this response because: GM Financial received funds from me which were lost for weeksI have yet to receive an explanation for how this happenedPersonally, I feel that the credit should remain on my account and the money should be refunded to meMore importantly, I hope this response serves as a warning to other consumersThis situation cost me time, interrupted multiple work weeks, and elevated my anxiety to a terrifying degreeI felt helpless throughout the entire experienceUltimately, a corporation took money from me and failed to provide the purchased service (lease account credit) for weeksThere was nothing I could do and no way to hold them accountableI did not feel like resolving the issue was a priority for GM Financial
Regards,
*** ***

October 12,
RE: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following
information
Our records reflect that the title release was processed on October 9, Please allow 7-business days to receive from the date it is mailedWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at 1(***)***-***
Sincerely,
GM Financial

July 17,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunityto address your concerns, however additional information is requiredAt yourearliest convenience, please forward me your full GM Financial account number orsocial security numberUpon receipt of this
information I will research thismatter Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOur records reflect that both you and William Tankersley filed a Chapter bankruptcy on November 3, that included your GM Financial account
The payoff for the GM Financial account was received on January 12, 2012, while the bankruptcy was still activeThe Reaffirmation Agreement for this account was not filed until January 13, 2012, after the account had closedGM Financial has submitted an update today to the credit bureau reporting agencies to reflect the reaffirmation of the account and to update the account status as closed and paid in fullPlease allow 30-days for the credit bureau reporting agencies to reflect these changesShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: I had input the information correctlyThis is the second month in a row where Western Union has input information incorrectly, the first month they caught it and had contacted me and fixed itThis month it was not caught on timeThe error was on the end of Western Union, not mine.
Regards,
*** ***

Complaint* ***
I am rejecting this response because: I have talked to several reps about this, one said it is not their policy to refund nsf fees everOne told they do refund nsf fees with proper paperwork which I do haveIt was entirely their fault, when I was assured that they wouldn’t take out the money in the first place
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In March of 2015, you enrolled into GM Financial’s Automatic Payment PlanIn order to cancel this service, a cancellation
request must be received at least five days prior to your payment date to ensure cancellationThe account due date for your monthly installments was the 10th of each monthOur records reflect that you did not contact GM Financial until July 7, to submit your cancellation request
The payment that pulled on July 10, via the Automatic Payment Plan was returned to GM Financial as “Not Authorized” on July 20, 2015; and a refund will no longer be issued
A copy of your Automatic Payment Plan Application has been included for your review
Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

The dealer faxed a letter to your company on Monday 20,I still need a letter to remove the MAY days late on my credit repor, so my lender can send to the appropriate people to removeI cannot wait the to days this is someone's problem and needs to be fixed as soon as possibleThank you

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social
security numberIn order to help expedite our research, please also provide the tracking number and check informationUpon receipt of this information I will research this matterSincerely,GM Financial

October 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOn February 25, 2011,
you signed a Retail Installment Sales Contract (“Contract”) for the Toyota Tundra, in the amount of $23,at an interest rate of 19.20%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 11, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due dateAll payments have been applied in accordance with the terms and conditions of the contract
In review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due datePlease note that throughout the time that the account has been active, eight deferments have been processed per your request for the months of February and March of 2012, October and November of 2012, August and September of 2013, and May and June of Please understand that when a payment is deferred or delinquent, interest still continues to accrueInformation regarding interest accrual was sent out to the address on file on September 17, and June 13, After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract
Please be advised that you may contact the Expired Loans Department once the loan has matured on November 11, to set up further arrangements regarding the remaining balance
For your review are copies of your Account Payment History and ContractShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at (***
Sincerely,
GM Financial