GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On June 13, 2015, GM Financial provided *** *** with the overnight payoff address and a payoff quote good for days for the BMW
SeriesFurther review of your account reflects that on the dates of June 17, and June 20, 2015, GM Financial representatives notified you that no payoff had been received from the dealership and that the account would remain in a delinquent status until the receipt of the payoff. The payoff for your account was received on June 30, 2015, at this time the account was days past due for the May 19, installment paymentPlease note that on the date you provided as the trade in date, the account was already days past due for the May 19, installment paymentResponsibility for this contractual obligation remains with you until the payoff has been received for your account; the trade in of the vehicle does not negate this obligation GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting at this time. Should GM Financial receive written documentation from *** *** indicating that they are at fault for the delay in the receipt of the payoff, GM Financial will reconsider your request for removal of the derogatory mark reported on June 19, The letter must be on the dealership’s letterhead and include contact information for the person furnishing the letter on your behalf. Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:it’s a complete and utter disgraceThe company is praying on people that they think they can do soI made a payment, it was rejected since the company was closed for “system maintance” in no where is that mentioned that it could have been THERE errorWhat is the point of entering Ashe entering an account if they are going to say it was entered incorrectly?! Also- there was ZERO mention of the fact that the truck was faulty and ended up in the shop not even months later! THIS IS THE WORST COMPANY AND THEY SHOULD NOT HE IN BUSINESSTHE WAY THEY HANDLE CKNSUMERS IS A DISGRACEI WISH I NEVER BOUGHT THIS TRUCKI WILL BEVER ENTER INTO ANY AGREEMENTS WITH THEIR COMPANY EVER AGAIN. I WILL MAKE SURE I PASS ON THEIR INCOMPETENCE TO ANYONE I KNOW.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Per my phone conversation, I accidentally accepted the business response to resolve my complaint. This was done in errorBased on the message from the business, I do not accept that they are being truthful when they state they were reporting to all CRAs MONTHLY on both mine and my spouse's accountsWe repeatedly asked them to show us proof but they would promise to mail the reports showing they were reporting to the credit agencies, which they never did It was only after talking to a supervisor and their manager that both came out in the open and stated they had not been reportingFurthermore it looks suspicious that they contacted the credit bureau reporting agencies on June This was the same week we refinanced the car with another financial institution and had the loan paid off in full All I am requesting is proof that they were reporting to the CRAs on a monthly basisIf no proof, then we still would like the stated desired settlement be met Regards, ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 14,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOur records reflect that both you and William Tankersley filed a Chapter bankruptcy on November 3, that included your GM Financial account
The payoff for the GM Financial account was received on January 12, 2012, while the bankruptcy was still activeThe Reaffirmation Agreement for this account was not filed until January 13, 2012, after the account had closedGM Financial has submitted an update today to the credit bureau reporting agencies to reflect the reaffirmation of the account and to update the account status as closed and paid in fullPlease allow 30-days for the credit bureau reporting agencies to reflect these changesShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: I was never provided a contract and I was never informed of the terms of said contract
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** * *** *** *** *** ** *** ss# ***Chevy Tahoe LS

June 22,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request
to be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

February 28,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on January 17, 2011, you signed a Retail
Installment Sale Contract for a Mazda in the amount of $15,at an interest rate of 18.85%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 3, At your request, GM Financial processed a total of eight deferred payments that extended the maturity date of the contract to October 3,
Your GM Financial account matured on October 3, 2017; at which time the balance was due in full for the amount of $4,Our records reflect that a maturity letter was mailed to the address on file on October 3,
Please be advised numerous efforts were made to contact you with regard to the status of the accountOur records reflect that we last spoke with you on February 8, 2018; at which time no firm arrangements were made on the accountThe last payment received on the account was on January 29,
On February 15, the decision was made to place the vehicle out for repossession, as allowed by your contractThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
The “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to the address of record on February 21, by United Stated Postal Service (“USPS”) Certified MailPlease note that after a review of this account, all statutory notices were mailed to you at your last known addressIn accordance with the applicable law, the statutory notice provided information about how and when to secure any personal property left in the vehicleThese notices also explained that you would be required to pay the difference between the amount you owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your address of record on June 27, to inform you of the remaining balance owedPlease understand the responsibility for this contractual obligation remains
Included for your review are copies of your contract and account payment historyShould you have any further questions or require additional assistance, please contact GM Financial’ s Customer Service department at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationAmeriCredit Financial Services, Inc(AmeriCredit) completed the acquisition of Long Beach Acceptance Corporation (LBAC) in On October 1, 2010, AmeriCredit was purchased by General Motors, and the company name was changed to GM FinancialThis change did not affect the terms and conditions or the status of your accountYou would have still have received correspondence in the name of AmeriCredit; the branding of the company on all correspondence did not change until February 1, 2012, after the payoff of your account had occurredGM Financial and AmeriCredit are one and the sameGM Financial has not changed its position regarding this matterOur research concludes that the information previously provided to you is accurateShould you have any further questions or require additional assistance, please feel free to contact GM Financial’s Bankruptcy Department at ###-###-####Sincerely, GM Financial

July 20,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today’s date, GM Financial has reversed the payment in the amount of $1,from your new lease account ending in *** and is in the process of being applied to your original lease account ending in ***, for the Chevrolet MalibuPlease allow time for the payment to post to your original lease, with an effective date of June 22, 2018, the date received
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this issue has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

April 27,
Re: *** *** *** Complaint ID: ***
Dear Ms*** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the
final payment in the amount of $posted to your account on April 25, 2018, with an effective date of February 27, The account is now closed and currently reflects a zero balance
We apologize for any inconvenience you have experienced as a result of this situation and for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 29,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For
verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

January 12,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information
is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
thank you for your response my account number is *** my concern is the EARN TAX of per month on my lease payment. my lease contract line "I" base payment $159.82line "J" sales tax 15.18line "M" total monthly payment $ 175.00 why am I being charged an additional per month when the tax is included in the payment also the call center and the corporate office phone number in Texas are a joke, even the corporate office just transfers me immediately to a different extension where I have to hold for 45 minutes

October 24,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

November 17,
Re: Complaint ID:
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

August 1,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
At this time your account is days past due and currently due for end of term liabilities, including excess mileageAs outlined in your Lease agreement, you are responsible for Excess Wear and Tear and Excess Mileage charges as described within the Lease, excess mileage it is non-negotiableTotal termination charges are calculated after the Lease Termination Inspection is done to the vehiclePlease be advised the mileage exceeded by 3,miles at $per mile, for a total of $plus taxA final bill was sent to you October 11, and October 31, Our records reflect that numerous efforts have been made to contact you in regard to the remaining balance on the account
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Called number several times left message finally got through was transferred to customer service was not able to talk to anybody because no one picked upPlease have someone call me or email
Regards,
*** ***@***com