GM Financial

June 22,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request
to be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** * *** *** *** *** ** *** ss# ***Chevy Tahoe LS

July 31,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Please be advised, GM
Financial’s standard time-frame to process refunds is 30-daysAt that time, a paper check will be mailed to you, if applicableIf you would like to expedite your refund request, please provide a copy of the front and back of the payoff check, indicating it has been cashed or has cleared the bank account
At your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** *** *** *** ** *** Fax: ###-###-####
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

June 29,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For
verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

July 20,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today’s date, GM Financial has reversed the payment in the amount of $1,from your new lease account ending in *** and is in the process of being applied to your original lease account ending in ***, for the Chevrolet MalibuPlease allow time for the payment to post to your original lease, with an effective date of June 22, 2018, the date received
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this issue has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
In order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the missing payment has been cashed
by GM Financial, please fax in a front and back copy of the cashed item to ###-###-####, so that we may begin the research process
Our records do not reflect the receipt of a payment within the month of June of On July 13, 2016, GM Financial received a faxed copy of a Money Order receipt; however, this information is not sufficient to locate a missing payment
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Per my phone conversation, I accidentally accepted the business response to resolve my complaint. This was done in errorBased on the message from the business, I do not accept that they are being truthful when they state they were reporting to all CRAs MONTHLY on both mine and my spouse's accountsWe repeatedly asked them to show us proof but they would promise to mail the reports showing they were reporting to the credit agencies, which they never did It was only after talking to a supervisor and their manager that both came out in the open and stated they had not been reportingFurthermore it looks suspicious that they contacted the credit bureau reporting agencies on June This was the same week we refinanced the car with another financial institution and had the loan paid off in full All I am requesting is proof that they were reporting to the CRAs on a monthly basisIf no proof, then we still would like the stated desired settlement be met Regards, ***
Regards,
*** ***

February 1,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your account Please allow additional time for your request to be reviewedOnce the
review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

October 24,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationAmeriCredit Financial Services, Inc(AmeriCredit) completed the acquisition of Long Beach Acceptance Corporation (LBAC) in On October 1, 2010, AmeriCredit was purchased by General Motors, and the company name was changed to GM FinancialThis change did not affect the terms and conditions or the status of your accountYou would have still have received correspondence in the name of AmeriCredit; the branding of the company on all correspondence did not change until February 1, 2012, after the payoff of your account had occurredGM Financial and AmeriCredit are one and the sameGM Financial has not changed its position regarding this matterOur research concludes that the information previously provided to you is accurateShould you have any further questions or require additional assistance, please feel free to contact GM Financial’s Bankruptcy Department at ###-###-####Sincerely, GM Financial

February 23,
Re: Complaint ID: ***
*** ***
Dear MsShakoor,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be assured your GM Financial lease account has been corrected, and the billed amount for the erroneous parking tickets, has been removedWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***-***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our position has not changed regarding his matterPlease also understand that any fees to retrieve personal property are assessed by the repossession agent and GM Financial is unable to assist you with regard to these costs.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please fax documents to ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:My contract extension went to wrong address after the fact and I am in Receipt of mail from you to the new address! Please correct address Please Make sure you are mailing to the NEW updated address and Not my old address which has caused you much confusion!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Called number several times left message finally got through was transferred to customer service was not able to talk to anybody because no one picked upPlease have someone call me or email
Regards,
*** ***@***com

March 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
In efforts to resolve this matter, GM Financial waived $1,for excess wear and tear and $in sales taxAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:This is completely unacceptable and I will be filing a complaint with the Attorney General and disputing with each credit agency directlyFurther, I will never purchase a GM vehicle again if this is not resolved. The response you provided is and fabricated for two reasons:- There was NO email sent to me notifying that auto pay was shut off or that a balance was due- You are not understanding the what I am saying for the voicemailMy name was stated, there is no dispute thereHowever, AT NO POINT DID THE INDIVIDUAL CALLING STATE WHO THEY WERE OR THAT THEY WERE WITH GM FINANCIAL, NOTHING TO INDICATE WHO IT WASIf they said "This is GM Financial" this never would have happened. As mentioned, I will file a complaint to the Attorney General and with each credit agencyI will also be reaching out to the dealership letting them know of your practices and will not ever purchase a GM vehicle again due to ways your company conducts businessI will continue to escalate this as far as it will go and have no problem spending money to do soI will make sure that every individual I know understands the corrupt way you do business.Resolve this matter like a morally just company wouldIt is in no way shocking GM went bankrupt years ago and it seems has learned nothing since
Regards,
*** ***

September 27, RE: Complaint ID: *** *** *** Dear Mr***: Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information We have submitted a request to the credit reporting agencies to have the GM Financial inquiry removedPlease feel free to contact our Customer Service department at *** with any further questions Sincerely, GM Financial Tell us why here

Complaint: ***
I am rejecting this response because:
My account number is ***I will await a response
Regards,
*** ***

Complaint: ***
I am rejecting this response because:two GM Financial Representative stated on phone that I could ignore the property tax bill as it was in the abatement process I requested email confirmation of this they refused “We don’t do that” Asked to speak to manager did not receive call back until this evening when I was unable to take callI requested a call back tomorrow after 3pm Eastern timeIn the above response it does not indicate I could “ignore” billAgain car totaled by *** and GM Finacial and the car disposed of by Chevy before the end of October.
Regards,
*** ***