GM Financial

Complaint: ***
I am rejecting this response because: Per the Credit Reporting Agencies there is no law that states this claim. Credit reporting to the agency is completely at the discretion of the agency reporting and their own internal policies. Thank you for not helping out a customer in good standing with you. You only show to prove that big business just wants the consumers money and care nothing for the consumer
Regards,
*** ***

February 23,
Re: Complaint ID: ***
*** ***
Dear MsShakoor,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be assured your GM Financial lease account has been corrected, and the billed amount for the erroneous parking tickets, has been removedWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***-***
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social
security numberIn order to help expedite our research, please also provide the tracking number and check informationUpon receipt of this information I will research this matterSincerely,GM Financial

Complaint: ***
I am rejecting this response because:This is completely unacceptable and I will be filing a complaint with the Attorney General and disputing with each credit agency directlyFurther, I will never purchase a GM vehicle again if this is not resolved. The response you provided is and fabricated for two reasons:- There was NO email sent to me notifying that auto pay was shut off or that a balance was due- You are not understanding the what I am saying for the voicemailMy name was stated, there is no dispute thereHowever, AT NO POINT DID THE INDIVIDUAL CALLING STATE WHO THEY WERE OR THAT THEY WERE WITH GM FINANCIAL, NOTHING TO INDICATE WHO IT WASIf they said "This is GM Financial" this never would have happened. As mentioned, I will file a complaint to the Attorney General and with each credit agencyI will also be reaching out to the dealership letting them know of your practices and will not ever purchase a GM vehicle again due to ways your company conducts businessI will continue to escalate this as far as it will go and have no problem spending money to do soI will make sure that every individual I know understands the corrupt way you do business.Resolve this matter like a morally just company wouldIt is in no way shocking GM went bankrupt years ago and it seems has learned nothing since
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information. Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three majorcredit
bureausPlease allow 30-days for this information to update and reflect accordingly. Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

September 27, RE: Complaint ID: *** *** *** Dear Mr***: Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information We have submitted a request to the credit reporting agencies to have the GM Financial inquiry removedPlease feel free to contact our Customer Service department at *** with any further questions Sincerely, GM Financial Tell us why here

November 24, 2015I contact GM Financial and spoke to *** *** * ***, on 11/24/at that time I was informed that the settlement could be no lower than $he was to send me the agreement/documents/letter in the mail (I gave him my exact address including making sure he understood my apartment was D (stating D like David) and via e mail at ***.He also stated that after payment it would take 30-days for this to be updated in the system and sent to the three credit reporting agents - I am asking that this be expedited.December 1, 2015I did not receive anything via United States Postal Service or e-mail I then call him again He stated the letter was sent to apartment B, I also told him I did not get an e mail; stated he was taking it to customer service so they could e mail it to me.I can be contacted via ###-###-####December 3, 2015I did not receive anything any e mails and I again contacted GM Financial this time opting to speak with someone else other than Anthony I spoke to *** *** * *** He look at the information and stated the other agent for whatever reason did not put in the email (or didn't follow through) He told me he would have it printed out signed by his manager and send it to me within the next minutes that was approximately 1/pm eastern it is now after pm and I have not received any emails. I am now requesting that this matter be turned over to someone who will follow through on taking the necessary steps so payment can be made and the credit reporting agencies will be informed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As I have stated before, I called Bay View in September after my car was paid off because they were still on my car registration from California I talked to a *** *** stating that I had not received my car title She claimed they mailed it to my address She then sent me a release of lien letter that she said would remove them from my registration It did not Unfortunately after being laid off from my full time job my focus was on finding work and yes it took years I finally had to move because of the work situation Oregon DMV needs my car title I have been on the phone for hours with your office, CA DMV & WV DMV I talked to a supervisor at GM Financial who told me to go to your getmycartitle website I followed those instructions to no avail I had to pay money that I don't have for an unnecessary release of lien letter that I already have I sent that to WV as instructed I lived there in where they gave me a Non-negotiable title I am not registered in WV But in your web site my car is listed as registered there WV DMV tells me they do not have my title I went back to your getmycartitle web site again last Sunday to try for the title Their response, we cannot create a Duplicate Title for the stae is WV for a Retail account What is that suppose to mean? I have taken the steps asked of me Someone on your end dropped the ball When I called in *** *** tried to send me to the same website Why, couldn't you send me a duplicate title at that time? I think your web site is just a scam to get more money out of people I think you need to send me a duplicate copy of my title You should have done that when I called the first time instead of blowing me off like you are doing now I will never do business wih your company on any level and will warn others You obviously have my records and car information Your web site isn't giving me my title for some reason that I can't explain If it won't release my title why do you keep suggesting I go there? Bay View Acceptance Corporation/AmeriCredit Company now GM Financial are responsible I think you need to do whatever it takes to make sure I get a duplicate title because you dropped the ball in the first place You say you mailed my car title and I'm telling you again I did not receive it

Complaint: ***
I am rejecting this response because: I had input the information correctlyThis is the second month in a row where Western Union has input information incorrectly, the first month they caught it and had contacted me and fixed itThis month it was not caught on timeThe error was on the end of Western Union, not mine.
Regards,
*** ***

July 31,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Please be advised, GM
Financial’s standard time-frame to process refunds is 30-daysAt that time, a paper check will be mailed to you, if applicableIf you would like to expedite your refund request, please provide a copy of the front and back of the payoff check, indicating it has been cashed or has cleared the bank account
At your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** *** *** *** ** *** Fax: ###-###-####
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My issue with this is 1) why did it take you till Janto notify me of this bill, that was paid in 7/2017? 2) what happened to the funds from my monthly payments that were to pay these taxes?3) everyone I talked to at GM Financial, once I was able to get through your crappy automated phone system, only had one solution to this issue, we messed up but your still going to pay. I will never do business with you again, and the troubleshooter at our local tv cannel has advised me to contact the KyAttorney General on this matter. So, apparently I'm not the only one that sees something wrong with your business practices4) I sent the payment via certified mail because I don't have time to deal with collections and having my credit ruined. But I will l share my experience with as many people as possible
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In March of 2015, you enrolled into GM Financial’s Automatic Payment PlanIn order to cancel this service, a cancellation
request must be received at least five days prior to your payment date to ensure cancellationThe account due date for your monthly installments was the 10th of each monthOur records reflect that you did not contact GM Financial until July 7, to submit your cancellation request
The payment that pulled on July 10, via the Automatic Payment Plan was returned to GM Financial as “Not Authorized” on July 20, 2015; and a refund will no longer be issued
A copy of your Automatic Payment Plan Application has been included for your review
Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunityto address your concerns, however additional information is requiredAt yourearliest convenience, please forward me your full GM Financial account number orsocial security numberUpon receipt of this
information I will research thismatter Sincerely,GM Financial

February 15,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to report
truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury RegulationGM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year and sent a 1099-C to you as required by the Code and RegulationsPlease understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the companyThe 1099-C was sent as required by federal law
Included for you review is a copy of your Account Payment HistoryIf you have any questions or require additional assistance please contact GM Financial at ***
Sincerely
GM Financial

November 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Per your lease agreement a
payment of $is due on the 9th of each monthGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentLate fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there are no late charges assessed or a credit mark on the account at the timePlease be advised the Automatic Payment Plan was effective November 9,
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
My account number is ***I will await a response
Regards,
*** ***

February 1,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your account Please allow additional time for your request to be reviewedOnce the
review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is an attempt to find a resolution
Regards,
*** *** Chevy Cruze ***

Complaint: ***
I am rejecting this response because: Insurance paid claim based by information provided by GM FinancialI do not owe said amountI owe late fees and at time of incident I owed a parti** car note and a full the remaining balance belongs to GM Financi** as again claim was paid and retroactive to date of accident.
Regards,
*** ***