GM Financial

Complaint: ***
I am rejecting this response because: Insurance paid claim based by information provided by GM FinancialI do not owe said amountI owe late fees and at time of incident I owed a parti** car note and a full the remaining balance belongs to GM Financi** as again claim was paid and retroactive to date of accident.
Regards,
*** ***

July 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 16, 2011, you signed a Retail Installment Sales Contract (“Contract”) for the purchase of the Chevrolet Equinox in the amount of $17,at an interest rate of 13.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on July 31, It is important to understand that this contract is a simple interest contract, meaning that interest is accrued daily on the unpaid portion of the Amount FinancedIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains today
Please note that throughout the time that the account has been active, six deferments have been processed per your request for the months of August and September of 2012, November and December of 2013, and July and August of Deferments are used to assist customers in bringing their accounts currentPlease understand that deferred and delinquent payments cause additional interest to accrueAfter thoroughly researching your account payment record it has been determined that all payments have been applied accordingly
For your review, a detailed payment history, copy of your retail installment contract and the last five billing statements will be sent by mail to your address of recordShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

December 14,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 13,
RE: Complaint ID: *** *** ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I was never provided a contract and I was never informed of the terms of said contract
Regards,
*** ***

May 24,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 26, 2017, you entered into a Motor Vehicle Lease Agreement for the GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 26th day of each month beginning April 26, The first payment was included in the amount due at lease signing
Upon review of your account, we have verified that your account is set up on automatic ACH payments that began on June 26, A payment for the May 26, installment was not received, causing the account to be past due each monthMultiple attempts were made to contact you regarding the status of your account to the phone number ending in As of today’s date, the account is days past due
As a courtesy, GM Financial has waived the late fees in the amount of $that were assessed to your accountShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My issue with this is 1) why did it take you till Janto notify me of this bill, that was paid in 7/2017? 2) what happened to the funds from my monthly payments that were to pay these taxes?3) everyone I talked to at GM Financial, once I was able to get through your crappy automated phone system, only had one solution to this issue, we messed up but your still going to pay. I will never do business with you again, and the troubleshooter at our local tv cannel has advised me to contact the KyAttorney General on this matter. So, apparently I'm not the only one that sees something wrong with your business practices4) I sent the payment via certified mail because I don't have time to deal with collections and having my credit ruined. But I will l share my experience with as many people as possible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:it’s a complete and utter disgraceThe company is praying on people that they think they can do soI made a payment, it was rejected since the company was closed for “system maintance” in no where is that mentioned that it could have been THERE errorWhat is the point of entering Ashe entering an account if they are going to say it was entered incorrectly?! Also- there was ZERO mention of the fact that the truck was faulty and ended up in the shop not even months later! THIS IS THE WORST COMPANY AND THEY SHOULD NOT HE IN BUSINESSTHE WAY THEY HANDLE CKNSUMERS IS A DISGRACEI WISH I NEVER BOUGHT THIS TRUCKI WILL BEVER ENTER INTO ANY AGREEMENTS WITH THEIR COMPANY EVER AGAIN. I WILL MAKE SURE I PASS ON THEIR INCOMPETENCE TO ANYONE I KNOW.
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information. Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three majorcredit
bureausPlease allow 30-days for this information to update and reflect accordingly. Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

January 12,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information
is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will not submit any dispute or change request to any of the bureau while GM Financial update their data. Also while updating PLEASE (Let all three bureau reflect the same information regarding my account, including payment history) Thank you and, I appreciate GM responding as well as Revdex.com helping me through this process
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is an attempt to find a resolution
Regards,
*** *** Chevy Cruze ***

August 29, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information On February 24, 2011, you signed a Retail Installment Sales Contract (“Contract”) for the Dodge Ram in the amount of $23,at an interest rate of 11.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 26, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains todayIf all payments are paid by the due date, the account would have been paid in full on the contract maturity date Please refer to your signed contract under the section entitled FINANCE CHARGE AND PAYMENTS; section a through cThese sections outline how interest is figured based on using the true daily earnings method, how your payments are applied and how late or early payments change what you must pay As of date, your total payoff is $1,and is good through September 8, Please note that daily interest will continue to accrue as long as there is an outstanding balance A detailed payment history and a copy of your Contract have been mailed to the address on file Please feel free to contact our office at *** should you have further questions or require additional assistance Sincerely, GM Financial Tell us why here

June 21,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
Please be advised, as of June 13, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience
Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

I am rejecting this response because: Account number is *** - Balance as of last statement $20,Chevrolet Malibu. Address *** * *** *** *** *** ** ***. I will not give my Social security number on here. If you would like to have someone call me my number is ###-###-####. Calling customer service didn't help. And talking to a supervisor was even worse. Extremely poor customer service. And I work for a bank. So I know how interest is accumulated. But the customer service/collections group I spoke with were not helpful at all. Regards,*** ***

August 1,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
At this time your account is days past due and currently due for end of term liabilities, including excess mileageAs outlined in your Lease agreement, you are responsible for Excess Wear and Tear and Excess Mileage charges as described within the Lease, excess mileage it is non-negotiableTotal termination charges are calculated after the Lease Termination Inspection is done to the vehiclePlease be advised the mileage exceeded by 3,miles at $per mile, for a total of $plus taxA final bill was sent to you October 11, and October 31, Our records reflect that numerous efforts have been made to contact you in regard to the remaining balance on the account
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised due to your recent filing for Chapter Bankruptcy on March 4, 2016, your GM Financial account is currently under review
Sincerely,
GM Financial

March 23,
Re: Complaint ID: *** Andrew ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, in order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the missing payment has been cashed by GM Financial, please forward a front and back copy of the cashed check or a bank statement with a running balance, before and after the transaction, so that research may beginUpon receipt of this information I will research this matter
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***