GM Financial

August 17,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 21, 2012, you
signed a Retail Installment Sale Contract for a Dodge Charger in the amount of $17,at an interest rate of 17.50%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 6,
On August 1, 2017, the decision was made to place the vehicle out for repossession, as allowed by the contractAt this time the account was days past dueOn August 8, 2017, Mr*** explained that he had not received any email from you on the date of July 22, Please understand that there can be no payment arrangement unless there is an agreement to the arrangement by GM FinancialOur records reflect that prior to the repossession an email was sent to you on July 27, requesting that you contact GM Financial
In an effort to assist you, GM Financial allowed you defer the July 6, and August 6, installment due dates as part of your reinstatement of the vehiclePlease also understand that any calls made to you were made as a response to voice messages you left regarding the reinstatement of the vehicleA cease and desist regarding contact via telephone is still in place on your accountOur records reflect that the reinstatement of the vehicle has been completed and that the vehicle was delivered to your address of record on August 15,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your contract and account payment historyShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

March 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 24, you
entered into a Retail Installment Sale Contract (“Contract”) with ** *** Chevrolet for the Ford Edge in the amount of $14,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 10,
On or about May 6, GM Financi** received a Notice of Impound for the vehicleOur records reflect we spoke with you on June 20, and advised you that GM Financi** may recover the vehicle due to the insurance claim deni** and you would be responsible for the remaining balanceOn June 29, 2016, GM Financi** secured its collater** and paid the bailout fees of $2,to prevent accru** of storage fees and possible lien sale, as allowed by your contractAt this time the account was days past due
Our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
I have included a copy of your contract and payment history for your reviewShould you have any further questions or require addition** assistance, please feel free to contact GM Financi** at ***
Sincerely,
GM Financi**

March 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note that the payment you made on November 30, was returned to GM Financial as a stop paymentOnce the payoff posted to the account and the payment made on November 30, reversed, it left a remaining balance on the accountPlease note that our records indicate a statement was sent to the address on file February 5,
Our records reflect that a payment was received on February 23, in the amount of $to payoff the accountOn February 27, the payment was returned as a stop payment and left a remaining balance on the accountThe current outstanding balance is $and is good until March 20,
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am not sure what the process is here, but I am offended that GM Financial, with all its resources, continues to stall updating my account Clearly no one is in charge of customer service and I continue to have entry level employees attempting to fix this problem As the screenshot attached to this email will show, my next payment due date still says November, 2017, when it should be December, 2017, and the number of payments remaining says when I only have payments remaining GM Financial's typical answer to my complaint is "The way our system is set up....." Then change the system It's that easy I am growing more and more weary of this cat and mouse nonsense through the Revdex.com and am inclined to find an attorney who would be more than happy to represent me in this matter My time is important I continue to be angered by having to respond to GM Financial's unwillingness to cooperate or assist with this matter I was told by a representative last Friday that I would be contacted yesterday To-date (Tuesday evening, 8:p.m., CST) I have not received a phone call from them I would like to go on record, however, that I have downloaded an app that will allow me to record phone calls and will make it clear the next time I am contacted that every syllable of our conversation will be recorded Had I been given options at my dealership when I purchased my vehicle and HAD I KNOWN the problems I would have encountered as a result of this loan, I would have surely gone another direction If anyone reading this post is considering buying a GM vehicle of any kind...take my advice: get your own financing elsewhere....even when zero percent interest is offered on the loan
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'm not going to post my social security number on a public forumYou have my contact infoPlease contact me though that avenue
Regards,
*** ***

October 25,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today’s date,
our records do not reflect that your account has been reviewed and/or denied the benefits provided for under the Servicemembers’ Civil Relief Act (“SCRA”)If you would like for your GM Financial account to be reviewed for eligibility under SCRA, copies of either your active duty orders, a letter from your commanding officer on military letterhead; or some form of official notification are statutorily requiredPlease remit this information by fax or mail to:
GM Financial
Attn: Customer Service Support
*** ***
*** ** ***
*** *** *** *** ***
Please note that this information is also available on www.gmfinancial.com within the Finance Tools tab under SCRAShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Gm removed the information and reinstated without any notification which is against FCra .
Regards,
*** ***

March 14,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

Revdex.com:Account # is *** and its under *** and *** ***
Regards,
*** ***

Thank you for forwarding the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised the payoff amounts quoted will include all payments applied to the accountGM Financial provided Fairfield Chevrolet with the correct payoff quote at the time it was requested, this payoff included the payment processed on October 6,
Our records reflect on October 7, 2015, a representative notified you that the payoff had not yet been received and that the payment made on October 6, had been processed and applied to the balance of the accountThe representative also explained that a refund would only be processed if there was an overage after the payoff was received
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
My account # is ***
Regards,
*** ***

July 5,
Re: Complaint ID: ***
*** D***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, your GM Financial account ending in has been corrected and reflects the next payment due date is April 3, in the amount of $As of the date of this letter there is a credit on the account in the amount of $
Should you have any further questions or require additional assistance with regard to this matter ###-###-####
Sincerely,
GM Financial

The inquire was done on 09/15/if you would like you can send me a email and I can send you a copy of the credit report or send me the fax number and I send you in the proof you need

April 13,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that a refund request was submitted on April 4, 2018, for the amount of $5,this request has been approved and the check will be mailed out on Monday, April 16, Please allow time for delivery by regular mail
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 5,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
I did not have any arrangement set up until Aug 19thHow can my payment be considered late when no loan agreement was made?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

It stiill does not address the problem of being billed two months aheadThis is wrong and no other business does business this wayWhen I first started paying, after each payment it woul show a zero balance...not next month's payment due immediately My billing screen showed an amount DUE of $664, that's for Feband March, so if I were to have paid $for febonly, the GM system would still show an amount owing for march when it isn't even march yet, so something at GM financial has changed for the worst, which is why I just paid off the loan balance on this account, bought another car from a different lenderGM can explain it a thosand different ways, but what I see is a bill for two months Now I don't have to worry any more because I am so done with this nad billing practice!!!

Thank you for the additional correspondence sent to the Revdex.comPlease be advised due to your recent filing for Chapter Bankruptcy on March 4, 2016, your GM Financial account is currently under review
Sincerely,
GM Financial