GM Financial

Complaint: ***
I am rejecting this response because:
My account number is *** and I have all the necessary documents needed to support my complaint
Regards,
*** ***

October 12,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your
full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised the payoff amounts quoted will include all payments applied to the accountGM Financial provided Fairfield Chevrolet with the correct payoff quote at the time it was requested, this payoff included the payment processed on October 6,
Our records reflect on October 7, 2015, a representative notified you that the payoff had not yet been received and that the payment made on October 6, had been processed and applied to the balance of the accountThe representative also explained that a refund would only be processed if there was an overage after the payoff was received
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 23, 2014, you entered into a Closed End Motor Vehicle Lease for a Chevrolet SilveradoWithin the agreement, you agreed to a month
lease term with a monthly payment in the amount of $per month, due on the 23rd day of each monthGM Financial was not present during the signing of the Lease and was not privileged to any agreements between the two parties
As outlined in your lease agreement, you are responsible for excess wear and use and excess mileage charges as described within the LeaseYou have the option of purchasing the vehicle at the end of the Lease termAs GM Financial is an indirect lender, you will need to contact your dealer for finance options
Included for your review are copies of the LeaseShould you have any further questions or require additional assistance regarding your lease, please contact GM Financial at 1(855)719-
Sincerely,
GM Financial

November 1,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
a payment in the amount of $has been applied to your current Lease account as of October 26,
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

February 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'm not going to post my social security number on a public forumYou have my contact infoPlease contact me though that avenue
Regards,
*** ***

Revdex.com:Account # is *** and its under *** and *** ***
Regards,
*** ***

July 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
After further review of
the account, GM Financial was not able to locate the missing payment in questionPlease be advised, additional proof of payment from your financial institution is required, as the payment was submitted through a third-party vendorYour financial institution will need to request proof of disbursement from their vendorAs a courtesy, GM Financial waived the late fees on the accountAs of the date of this letter, the account is paid in full
The contract is a simple interest contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of the contractGM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***
Sincerely
GM Financial

Complaint: ***
I am rejecting this response because:
I did not have any arrangement set up until Aug 19thHow can my payment be considered late when no loan agreement was made?
Regards,
*** ***

January 31,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In regards to the
two payments in question, both were set up via your online MyAccount profile using Western Union SpeedPayOn December 18, you set up a one-time payment in the amount of $402.05, the confirmation number provided to you for this online transaction was ***On December 21, 2016, a recurring payment in the amount of $was set up, the confirmation number provided to you for this online transaction was ***
Please be advised that a payment overage refund in the amount of $was sent to your address on January 30, via FedEx overnight, tracking number *** *** ***
I would like to apologize for the poor level of service you feel that you have received as well as any inconvenience you have experiencedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-***
Sincerely,
GM Financial

October 25,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today’s date,
our records do not reflect that your account has been reviewed and/or denied the benefits provided for under the Servicemembers’ Civil Relief Act (“SCRA”)If you would like for your GM Financial account to be reviewed for eligibility under SCRA, copies of either your active duty orders, a letter from your commanding officer on military letterhead; or some form of official notification are statutorily requiredPlease remit this information by fax or mail to:
GM Financial
Attn: Customer Service Support
*** ***
*** ** ***
*** *** *** *** ***
Please note that this information is also available on www.gmfinancial.com within the Finance Tools tab under SCRAShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

It stiill does not address the problem of being billed two months aheadThis is wrong and no other business does business this wayWhen I first started paying, after each payment it woul show a zero balance...not next month's payment due immediately My billing screen showed an amount DUE of $664, that's for Feband March, so if I were to have paid $for febonly, the GM system would still show an amount owing for march when it isn't even march yet, so something at GM financial has changed for the worst, which is why I just paid off the loan balance on this account, bought another car from a different lenderGM can explain it a thosand different ways, but what I see is a bill for two months Now I don't have to worry any more because I am so done with this nad billing practice!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They act like they cant pull up my info without the account number or social but I see for NOW they've stopped callingAcct # ***Now never call me again!
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Our records reflect that a payment in the amount of $was submitted using a mobile device on May 15, at 4:pm (CST)When
you selected “Make Payment” within the Western Union SpeedPay system, you agreed to and authorized this transactionThe payment method you chose to utilize is completely consumer driven, initiated, and authorizedGM Financial is unable to stop or alter these transactions on your behalf At this time, the payment has not yet been returned to GM FinancialAs you were advised on May 19, 2016, Western Union will attempt to pull the payment a second timeYour intentions regarding remitting the payment to GM Financial again on June 1, was documented; however, GM Financial cannot stop the second attempt by Western Union. While we empathize with your situation, GM Financial is unable to refund any bank fees that you may have assessed due to the payment being returned Should you have any further questions regarding this matter, please feel free to contact Customer Service at ###-###-####. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:
My account # is ***
Regards,
*** ***

I spoke to *** in customer service on Dec 10th and told her my husband had lost his job and we were doing the best we could. I did not have the $400+ that day because I had just paid my mortgage the week before and I could not pay until the 18th when I got my next check. This representative failed to put in the notes on the account that I arranged to pay on FRIDAY the 18th. My car was repossessed from my workplace before I even had a chance to make a payment on FRIDAY the 18th. I called GM financial customer service and was told I had to talk to the reinstatement department. I made multiple phone calls on Friday and left messages with no return calls. I called customer service back and asked if there was a way to reach someone because the phone number they gave only allows you to hold for seconds before dumping you into voicemail even though it says you can hold for a representative. Morris said that is the only phone number for them. He offered to confirm that Reposessors Inc had my vehicle which they did. The information could have been gathered on Friday if someone would have returned my call.I had to continue calling back multiple times on Saturday until Brenda told me she couldn't help me and I'd have to call back Monday. I called back again and she returned my call saying she already told me she couldn't help me. I explained Morris confirmed my car was picked up and Repo Inc had the vehicle. She then finally explained she couldn't help me until she could talk to them and they were closed for the weekend and I'd have to pay storage fees for the vehicle. I explained that if I would have been able to make my payment on Friday as I stated to ***, none of this would even be an issue. Brenda transferred me to a customer service manager at my request since she did not have a manager in her dept on Saturday. I explained the situation to the manager who in turn told me she'd email the manager in the reinstatement dept and ask her to call me first thing Monday morning. I took off work on Monday to resolve this issue. I spent the entire day starting at 9am trying to reach a manager from the reinstatement dept. I left multiple messages again since you can't hold for a rep (now I'm up to 30+ phone calls with still no information). They called my home phone when I asked them to call my cell phone When we finally spoke that evening, I still had to ask for the manager as she had not even tried to call me. I was then told by the manager, ***, that the dollar amount was triple what I was told on the 10th. I explained there is no way I would have that kind of money by January 6th which is why I was told the only other option was to sell the vehicle at an auction. The manager stated they had made multiple phone calls to me over the months, but I did not have one phone call on my voicemail or answering machine stating GM Financial was calling and asking me to call them back. If they called, they didn't leave a company name. I don't return calls to people I don't know. I get many survey companies calling as well and do not choose to answer these calls, so there was no way for me to know this was GM Financial calling if they didn't state it in their message.I feel GM financial didn't work with me at all. They make it very difficult for someone to even get ahold of them. Maybe this is by design. The repo company even stated that they had heard GM Financial is an awful company to deal with. Your reputation preceeds you. It's very sad that your company will not work with people that come upon hard times and are still trying to make payments. It would be nice if you'd reconsider your response and actually work with your customers instead of making hard times worse....especially at this time of year. I understand I had a contract but was hoping you had a clause or a management staff with a heart like most others companies do. I have had many others willing to work with us while my husband continues to look for work. We all know that there is very little employment opportunities this time of year. If you don't make this right, I have no choice but to share my story with anyone and everyone I come in contact with. I am not the only one dealing with this same type of issue with your company. If you look online there are many complaints about GM Financial. This should tell you something

Plain and simple we do not accept this responseThe fact that I did make contact with GM Financial on July 2, to notify them that the vehicle was traded and supplied them with the name, address and phone number of the dealership should have been sufficientThen the dealership calling them in August to notify them that a payoff was sent to GM Financial the first part of July and explained that they got the payoff address from their very own websiteWhen they did get the payoff, it showed the date which the vehicle was traded inTo me this is poor customer service, horrible communication and bad business practicesThey keep saying they tried to call, but the number they had was disconnect as we moved phone carriers and the email address was discontinuedI contacted them and made them aware of the vehicle being traded and which dealership it was traded to, this constitutes full responsibility on my partI am going to seek an attorney and refuse to accept anything other than removal of negative reporting to the credit reporting agenciesThis is why the Revdex.com exists, to give consumers a fair chance to describe horrible customer service experiencesThis needs to be posted against GM Financial, otherwise the rating they have is untrue