GM Financial

Complaint: ***
Hello, thank you for your responseHowever, until my account if resolved I will continue to move forward with my complaintThanks
Regards,
*** ***

Complaint: ***
As I received your reply, I called GM Financial at 6:54pm (Central) yesterday 7/31/specifically to confirm what is the cut off time for submitting a payment online and counting as same day Agent stated that the cut off time is 11:59pm I logged in in the evening and tried to make a payment and will only allow me to select 8/1/as the payment date I called this morning to ask why was my payment not accepted for 7/31/and agent plus a supervisor said "im sorry for the misinformation" provided to me and that there is nothing they can do to fix the payment date They asked why was there a delay in my payment without even looking at the notes of the ongoing misinformation provided to me by previous agents Now I have been screwed again and the customer pays the price for GM Financial's incompetency Is there anybody there that is competent? Please confirm how my payment date can be resolved to reflect 7/31/ Please confirm if another Revdex.com complaint and media escalation is required
Regards,
*** ***

March 14,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

I hope this will resolve and correction of my credit report has been done this timeI need for it to be removed off my credit report for it not to negatively affect my creditI hope this is the correction that is done now.
Regards,

November 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required
to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

November 8,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that you
were enrolled automatic monthly ACH payments to draft on your due date of the 7th of every monthPlease be advised that the payment in the amount of $made on October 7, was returned from your bank as unauthorized
Please note that the payoff check received from Heller Motors contained an incorrect account number and did not contain any information pertaining to you or your accountGM Financial was contacted by the dealership on October 11, in order to provide additional information to locate the checkThe payoff was posted to your account on October 13, with an effective date of October 2,
We would like to apologize for any inconvenience you have experienced as a result of this situationUnfortunately, we are unable to fulfill your request to refund fees charged by your bankShould you have any additional questions regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because I'm not understanding what you meanI know payments are due on the 11th and from calling the representatives and asking them when my days for it to not report over days in my credit report they give me the date to pay and I pay it on that they givenBut then another agent tells me in order for the payment to be applied the same day it has to be with a credit card and when paying with check it will not be applied until the next daySo either they have giving me bad information which shouldn't be my fault or they do not know what the process isAll this time I been told payments with check are applied the same dayAnd regarding late payments I have called right away when the website was having issues when there where issues with the system upgrade done by GM on their site and it was a know issue of thisSo why would my payments be considered late when the website was down an I made agents aware of it and they new about the payment issues not being able to be doneI'm attaching a screenshot of the message I got when I tried making a payment
Regards,
*** ***

The inquire was done on 09/15/if you would like you can send me a email and I can send you a copy of the credit report or send me the fax number and I send you in the proof you need

July 5,
Re: Complaint ID: ***
*** D***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Gm removed the information and reinstated without any notification which is against FCra .
Regards,
*** ***

July 9,
Re: Complaint ID: ***
*** L***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised due to your recent filing for Chapter Bankruptcy on March 4, 2016, your GM Financial account is currently under review
Sincerely,
GM Financial

March 27,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracyWe empathize with your situation; however, GM Financial is unable to make any changes or deletions to the credit bureau reporting of your account at this time
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note that the payment you made on November 30, was returned to GM Financial as a stop paymentOnce the payoff posted to the account and the payment made on November 30, reversed, it left a remaining balance on the accountPlease note that our records indicate a statement was sent to the address on file February 5,
Our records reflect that a payment was received on February 23, in the amount of $to payoff the accountOn February 27, the payment was returned as a stop payment and left a remaining balance on the accountThe current outstanding balance is $and is good until March 20,
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

March 15,
Re: Complaint ID: *** *** ***
Dear Ms***y,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, your GM Financial account ending in has been corrected and reflects the next payment due date is April 3, in the amount of $As of the date of this letter there is a credit on the account in the amount of $
Should you have any further questions or require additional assistance with regard to this matter ###-###-####
Sincerely,
GM Financial

July 27,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested
and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
As outlined in the Lease agreement, you will be responsible for any base rent and late charges due at the time the vehicle was turned inIn addition to any excess wear and tear and excess mileage chargesTotal termination charges are calculated after the Lease Termination Inspection is done to the vehicleA final bill will be mailed to you if there are any charges pending after the vehicle was turned in
We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that we value your business and hope that you choose to continue to be a loyal GM customer
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

March 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 24, you
entered into a Retail Installment Sale Contract (“Contract”) with ** *** Chevrolet for the Ford Edge in the amount of $14,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 10,
On or about May 6, GM Financi** received a Notice of Impound for the vehicleOur records reflect we spoke with you on June 20, and advised you that GM Financi** may recover the vehicle due to the insurance claim deni** and you would be responsible for the remaining balanceOn June 29, 2016, GM Financi** secured its collater** and paid the bailout fees of $2,to prevent accru** of storage fees and possible lien sale, as allowed by your contractAt this time the account was days past due
Our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
I have included a copy of your contract and payment history for your reviewShould you have any further questions or require addition** assistance, please feel free to contact GM Financi** at ***
Sincerely,
GM Financi**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have finally after months received the title to my vehicle as of Friday November 3, 2017.I made a payment and will continue to do so now that I am able to register my vehicle
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***