GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
Here is my account number for GM financial to research my account. ***
Regards,
*** ***

February 14,
Re: Complaint ID: ***
*** *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredIf you are unable to provide this information, please contact GM Financial at (800) 284-
Sincerely,
GM Financial

August 17,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 21, 2012, you
signed a Retail Installment Sale Contract for a Dodge Charger in the amount of $17,at an interest rate of 17.50%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 6,
On August 1, 2017, the decision was made to place the vehicle out for repossession, as allowed by the contractAt this time the account was days past dueOn August 8, 2017, Mr*** explained that he had not received any email from you on the date of July 22, Please understand that there can be no payment arrangement unless there is an agreement to the arrangement by GM FinancialOur records reflect that prior to the repossession an email was sent to you on July 27, requesting that you contact GM Financial
In an effort to assist you, GM Financial allowed you defer the July 6, and August 6, installment due dates as part of your reinstatement of the vehiclePlease also understand that any calls made to you were made as a response to voice messages you left regarding the reinstatement of the vehicleA cease and desist regarding contact via telephone is still in place on your accountOur records reflect that the reinstatement of the vehicle has been completed and that the vehicle was delivered to your address of record on August 15,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your contract and account payment historyShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response becausehere we go again with this garbage of you not addressing why if it was not A THREE MONTH DEFERMENT why my term Went from - months?! Nor have you addressed the times I HAVE CALLED GM or the fact you placed funds in a manner
That was not aggreed too!! You have got to be the worst financial institutionYou also failed to adress the fact that I am willing to pay but umlike all the emails said was never given any optionsIf you do not address these things you will be hearing from an attorneylol
Regards,
*** ***

April 13,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that a refund request was submitted on April 4, 2018, for the amount of $5,this request has been approved and the check will be mailed out on Monday, April 16, Please allow time for delivery by regular mail
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

February 16,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
It has been brought to our
attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closed
We are working with the credit bureaus to correct this issuePlease allow some time for your trade line to be updated with the correct account informationOur records reflect that a credit rating letter was sent to your address of record on February 10, reflecting the current balance of your account as $15,
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I have called and spoke to a CSR, their response has not changed - it could still take until July 15th it later for any payments to be reported to the credit bureauThis response is totally unacceptable
Regards,
*** ***

Complaint: ***
I am rejecting this response because: "Please be advised...." Which being translated means, "We hear what you are saying, but we aren't going to do anything about it." I will continue to reject any and all responses from GM Financial until my online account reflects the same information as provided in the payment summary Should anyone else read my responses......please do yourself a favor and do not do business with GM Financial They are consumed with corporate corruption and care absolutely nothing about the customerI did speak to a representative last Friday, which was probably the fifth or sixth person to whom I have spoken since I've had issues with my account Never have I spoken to the same person twice I am extremely happy with my vehicle I am TOTALLY frustrated with the financing I will never do business with GM Financial again They only know of one way (their way) of doing business and have no interest whatsoever in taking a good customer's needs into consideration....even when I am trying to PAY AHEAD my loan If Daniel Berce cares about the company he runs, he should either fix this problem or resign
Regards,
*** ***

March 5,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

May 30,
Re: Complaint ID: ***
*** M***
Dear Miss***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am not sure what the process is here, but I am offended that GM Financial, with all its resources, continues to stall updating my account Clearly no one is in charge of customer service and I continue to have entry level employees attempting to fix this problem As the screenshot attached to this email will show, my next payment due date still says November, 2017, when it should be December, 2017, and the number of payments remaining says when I only have payments remaining GM Financial's typical answer to my complaint is "The way our system is set up....." Then change the system It's that easy I am growing more and more weary of this cat and mouse nonsense through the Revdex.com and am inclined to find an attorney who would be more than happy to represent me in this matter My time is important I continue to be angered by having to respond to GM Financial's unwillingness to cooperate or assist with this matter I was told by a representative last Friday that I would be contacted yesterday To-date (Tuesday evening, 8:p.m., CST) I have not received a phone call from them I would like to go on record, however, that I have downloaded an app that will allow me to record phone calls and will make it clear the next time I am contacted that every syllable of our conversation will be recorded Had I been given options at my dealership when I purchased my vehicle and HAD I KNOWN the problems I would have encountered as a result of this loan, I would have surely gone another direction If anyone reading this post is considering buying a GM vehicle of any kind...take my advice: get your own financing elsewhere....even when zero percent interest is offered on the loan
Regards,
*** ***

March 15,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On February 18, 2014, you entered into a Retail Lease Agreement with *** *** *** for the Chevrolet EquinoxWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 18th day of each month beginning February 18,
As outlined in the Lease agreement (See Page 2, under Other Term and Conditions Return of the Vehicle), you will return the vehicle in clean conditionIf you do not buy the vehicle from us under your purchase option, you agree to return the vehicle to us at a place we designateWhen you return the vehicle, you must give us a completed, signed odometer disclosure statementYou agree to pay us any amounts you owe under the Lease and have not paidAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $1,
Please understand that GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Enclosed is a copy of the Retail Lease Agreement for your reviewShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewedyour concerns and would like to offer the following information. On May 9, 2014, you signed a Retail Installment Sale Contract (“Contract”) for thepurchase of a Chevrolet Sonic. Within the agreement,
you agreed to repay the loan in monthlyinstallments in the amount of $per month, beginning on June 23, 2014.On October 6, 2014, the vehicle was involved in an accident and declared a totalloss by Farmers Insurance (“Farmers”). On November 26, 2014, GM Financialquoted a payoff amount of $17,good for days to FarmersAlso on thisdate a notice was sent to your address of record which explained you wereresponsible for keeping your GM Financial account current during the insuranceprocessIf your account is not current, your delinquency would be reported tothe credit bureausThis letter also notified you that you had the right tonegotiate the settlement with your insurance company, and once a settlement wasreached, you were responsible for paying any difference between your insurancesettlement and the balance on your accountGM Financial received a payment fromFarmers Insurance for the amount of $13,on January 13, 2015. On January 15, 2015, a notice was sent to your address of record advisingyou that the insurance proceeds did not satisfy the balance on your account anda deficiency existed in the amount of $3,810.71, valid until January 25, Our records alsoindicate that on January 19, 2015, a Total Loss Representative notified youverbally of the remaining deficiency amount.On March 3, 2015, a payment was submitted in the amount of $1,via WEB/ACHwith Confirmation NoThis payment was applied to the remainingdeficiency balance of the account; however it did not satisfy the balance infull. Letters were mailed to the address of record on July 4, and July 6, regarding theremaining balance of $2,These letters provided information regarding theremaining deficiency balance and gave notification that the account wasreported to the credit reporting agencies as a charge-offOur records alsoreflect that several attempts were made in effort to contact you due to thestatus of the account prior to the charge off of the deficiency balance.In an additional effort to assist you with resolving deficiency the balance, on August 4, 2015, GM Financial mailed a settlementoffer to your address of record in the amount of $1,This offer was valid until August 24, 2015.GM Financial is required to report truthful and accurate information to the creditbureau reporting agenciesOur research concludes that the account status and paymenthistory of your account have been reported to the credit bureau reportingagencies with accuracy; and as a result, we are unable to make any changes ordeletions to the credit bureau reporting. At this time we are unable to reflect a zero balance on your account as a deficiencybalance still remainsWe apologize for the poor level of service you feel you have received. Please beassured that GM Financial gives customer service a high priority and iscompletely committed to achieving excellence. Included for your review are copies of your Contract, Account Payment History, thenotices dated November 26, 2014, January 15, 2015, July 4, 2015, and July 6,2015; and the Settlement Offer letter dated August 4, 2015. Should you have any further questions or require additional assistance with regard tothis matter, please contact GM Financials Loss Recovery department at ###-###-####. Sincerely,GM FinancialTell us why here

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial’s position regarding this matter has not changedThe late fees were waived as courtesy for the one-time processing error that occurred in August of upon your initial attempt at setting up a recurring payment schedule through Western Union Speed PayNeither GM Financial’s records nor the records of Western Union Speed Pay reflect that any further recurring payment schedules were attempted to be set up online Our research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369- Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are
receivedOur records reflect that you spoke to several members of the Reinstatement Department on November 18, and were provided information regarding the amount and information required in order to reinstate the vehicle repossessed on November 13, 2015.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

November 15,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 9, 2015, you
entered into a Retail Installment Sale Contract (“Contract”) for the Ford Fusion in the amount of $18,at an interest rate of 14.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 23,
On November 1, 2017, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past duePlease be aware, numerous efforts were made to contact you regarding the status of your accountThe Notice of Default, Right to Cure, and Intent to Repossess letter was mailed to your home address on September 6, The account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
A copy of the Contract and Payment History have been mailed to your address of recordShould you have any additional questions regarding this matter please contact GM Financial at ***
Sincerely,
GM Financial

August 23,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As you have been previously advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to [email protected]
Should you have any further questions regarding this matter, please contact Lease Servicing at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: if you update the comments from pending to resolved I will be happy with that
Regards,
*** ***