GoDaddy.com

5 year used godaddy, have more than 100 domain there

My domain stolen from my account, I contacted them vie e-mail and phone.

They did nothing

I send all documents but they did nothing.

They will never do anything worst customer service worst domain provider

Thank you to let hackers transfer my domain from my account to another account in 2 click

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The claim that GoDaddy.com, LLC. acted in good faith is a generic response they give to all customers. I have attached the cancellation of the domain names in question. I had chosen to not auto-renew and in fact I chose to call and cancel in March of 2013. They chose to to send me cancellation emails and then later down the road they chose to auto-renew a domain that I have requested to cancel. I did not ask for a refund when I cancelled my services in March and right now they have sent my account to collections for this alleged debt that I clearly do not owe. Good faith is accepting that when a customer cancels a service for the service to clearly be cancelled and not changed for a company to make a profit.Evidence is being sent to collection agency as well that services were cancelled. GoDaddy.com, LLC. is not acting in good faith but in a malicious manner to make a profit from past customers. I had to change companies because they have previously charged me fees (such as return check fee) when no money was due to them and then denied ever doing so by phone and email. The charged showed on my bank account and my bank was able to confirm that GoDaddy.com, LLC. made the charge. So this business they are pulling right now is not new to me and is why they lost my business in the first place. The evidence is in the PDFs I have attached.Regards,[redacted]

Dear Dispute Resolution Consultant   Thank you for bringing this matter to our attention. ...

We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.   Prior to the purchase of products and services our customer acknowledged the following agreement: ·         Universal Terms of Service Agreement   The latest version of this agreement and other legal agreements may be found at:   [redacted]

  Account management is a customer responsibility and our customer agreed to this when they accepted our terms.  GoDaddy provides all customers full control over their billing preferences. GoDaddy sent our customer multiple email notifications prior to the product expiration date. These notices stated that the products in question would be renewed automatically, per our customer’s account preferences.   Resolution:   GoDaddy values our customer’s business and acted in good faith in this matter; specifically, renewing our customer’s expiring products in accordance with their account preferences. On January 6, 2013 our customer contacted us by phone, at which time they canceled the renewed products. A full refund for the canceled services has been issued to our customer. GoDaddy will not be providing any additional credits to our customer. If they have outstanding overdraft issues with their financial institution we would be happy to ask that as a gesture of goodwill the fees be waived. Please understand that we have no control over any decisions their financial institution makes.   Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.   Kindest Regards  

[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response that the domain name in question functioned as specified. If our customer wishes to cancel their domain name they can follow the instructions in the following link: [redacted]If they require assistance to cancel their domain name they can contact GoDaddy’s Customer Care Center at [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not satisfied because they are still holding the names, after 5 months, as their own, and have not released them to me, and because of other details outlined below.

GoDaddy Representatives claim they have made several attempts to give me an opportunity to provide my ID, which is not accurate and untrue. (Even if they did, it is a violation of the consumers - and my - Privacy Rights, - regardless of what the Terms of Use/Service says). Only one attempt was made - as my email records (attached) shows, soon after the confirmation email was delivered to me (attached). What is confirmation? ... I guess "confirmation" and "thank you" doesn't really mean either of those things. ... As far as a valid form of transaction method goes, it was a new credit card. A Visa card. I had used these same "VanillaVisa" cards on over 140 domain purchases - in my other account, and was never rejected. (As long as I was paying the retail price). If they did not like that payment method, then why didn't they say so, and ask for a different payment method like any other FAIR AND HONEST DEALING business would have done? Of course, it's because they would rather violate my privacy rights, rather than to ask me to try a different payment method, which wasn't even an option, since they would rather SNAG, GRAB, or STEAL the domain names from the market for themselves, which they have done as you can clearly see from the attachments. "Repo and Repo2" attachments now show as: "Repossessed by GoDaddy" showing GoDaddy now in control of the names. (Both names have not been released back into the free-market). Why is GoDaddy still holding these names???? ... Well I've explained all that in my original complaint. And also, "repossessed" would lead any reasonable person to think that they (GoDaddy) took back something that was once owned by them. (Which the term "Repossessed" isn't true or accurate either.) ... Again, as they all know, they have to find ways to "snag," "grab," or "steal," domain names from the market. ... This is one way they do it. ... Just because the consumer takes advantage of one domain name at a "special price" of .99 cents, it gives GoDaddy the right to gain a copy of that persons Drivers License Information? This is what happened to me. And I will never allow "Americans" like these, who claim to uphold freedoms - to violate this right of mine as an "American Born Citizen." ... When they say it is for "security purposes," ... YES, ... ONLY so they can be secure in not letting people (customers) set up new accounts for the sole purpose of taking advantage of the special price. So, they expect the customer TO PROVIDE SECURITY for them - by asking for Drivers License Information, to limit customers from taking advantage of the special price. (GoDaddy will have to find a better way of limiting greedy customers, rather than to violate our Rights to Privacy, as I have mentioned before). I had 140 + domain names in my main account, with GoDaddy, which I have recently moved to [redacted].COM ... a Singapore Company, since I can not trust my fellow Americans, because of these types of tactics. There are 2 main reasons why GoDaddy is doing this: 1). To try and limit a customers taking undue advantage of the "special price."  ... 2). To snag, grab, or steal domains from the market, to keep for themselves which they have clearly done. The names are printed on both screenshots. (Check ownership by entering the domain names at Who.is) ... In the near future, I will be making a huge list, thousands of domain names that I like. (Which I have already started). I am going to call by phone, and send emails, blog links, and PDF's, TO ALL OF THESE GODADDY CUSTOMERS, urging them to see the blogs, and to read the PDF's, which both of these will out-line my concerns about Privacy Rights and the complaint content herein. I am also going to urge them not to renew with GoDaddy, and I will be giving them the names of fair and honest registrars; such as "[redacted].com (Singapore), [redacted].com, and several others who are not trying to rob the customer out of a $14.99 renewal rate. Both companies mentioned are a $9.99 renewal at the present time. I will be doing these things stated above, and more, including making a complaint with [redacted], AND, I WILL TRY TO FIND AN ATTORNEY WHO MAY TAKE THIS CASE - BASED ON PRINCIPLE. (I will do all of these things - whether GoDaddy gives me the domains back, or not.) ... PS. Over the course of time, I will send to the above GoDaddy offices, Representatives, all those names who I have swayed into leaving GoDaddy. ... This way, you guys at GoDaddy, my fellow Americans, can see that I am doing a good-work, by getting as many domain names away from GoDaddy as I possibly can. (To [redacted], [redacted].com, etc.) My goal will be at least 5,000 DOMAIN NAMES MOVED AWAY (minimum). I will also set-up a forum soon using "[redacted]." ... I will keep GoDaddy Reps posted. ... A special thanks also to my fellow Americans - there at GoDaddy. XOXOXOXOX. ... Lastly, GoDaddy is so deceptive - that for weeks, on the front-page of their website, they had what appeared to be a a Young Woman holding a Paint-Sprayer in her hand, which really was a male transvestite. (I will also prominently post that on my Blog also.) I have the screenshot. ....... Dear GoDaddy, Please read this follow up letter from me - to your board members at your next gatherings. We'll all be proud as Americans United. (And indivisible?) ... Whatever that means, lol. ... Just make sure you all stand and say the Pledge of Allegiance before the meeting. lol.

Regards,

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Domain Registration Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

 

As part of the above agreements, and in conjunction with GoDaddy's refund policy, domain name purchases are only refundable within 5 days of original registration.  Our customer purchased the domain names in July 2010.  

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service; therefore, we will not refund any unwanted time remaining on the customer's registered domain names.

 

As the customer states that they no longer wish to keep the domain names, we are happy to offer an Auctions Membership to GoDaddy Auctions at no cost, where they may try to sell the domain names. To accept this offer the customer may contact our office directly.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We have reviewed this matter and would like to present the following.We stand by our previous response. When the hosting plan in question was purchased, the complainant informed our support teams they would follow up when ready to migrate their website data to the new hosting plan. The complainant did not follow up to address this matter.The complainant has cancelled the hosting plan and received a full refund of all charges for with the plan in question. There are no further applicable refunds with regards to this matter. If the complainant wishes to purchase a new hosting plan again and migrate their website, they can reach out to our support teams for further assistance.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Representative at godaddy changed my contact email address without my consent or knowledge therefore I did NOT receive a reminder email that one of my domains was expiring. Now godaddy wants to extort $80.00 from me to recover my domain because of their mistake. Oh and before someone at godaddy replies that I changed my email...there is zero chance I would do that since I not only have had that email address for 15+ years. I have that email at almost every address i.e. yahoo, hotmail, live, gmail, sbcglobal, comcast, charter, at&t, even at a domain I have with godaddy with the same name. There is, and I repeat NO WAY I would have changed my email with godaddy. It simply isn't possible. So since this is something godaddy did without my knowledge or consent I BEAR NO RESPONSIBILITY FOR IT! They should not only renew my domain without the $80.00 recovery fee, they should renew it for free as compensation for the inconvenience their error has caused me. Oh but wait that is something only a responsible customer caring company would do not a money grubbing profit before customer company like godaddy would do...

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 23, 2013 during an online transaction the complainant purchased the Domain Name in question for a 2 year term.On February 24, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 25, 2014• December 25, 2014• January 24, 2015• February 8, 2015• February 18, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On March 2, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $32.98. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Domain Registration Agreement

•         Workspace Service Agreement

The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx.

As with all service providers, GoDaddy experiences unexpected technical issues from time to time and works quickly and vigorously to resolve them and minimize any impact to our customers.

We sincerely appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of goodwill, we have refunded the complainant's most recent email plan purchase. We hope to continue to earn their business in the future.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO – GoDaddy

[redacted] N. [redacted] Rd. Suite [redacted]

Scottsdale, AZ 85260

###-###-#### Phone

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the customer’s interactions with our agent and would like to present the following.Our customer acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 2, 2015, our customer called our support staff to get assistance with purchasing a domain name through our auction service.  During the call our customer and agent also discussed renewing all but a few of their remaining domain names for a three-year term plus the addition of a premium service called Protected Registration.  Our agent explained that the domains names they renew would have their registration extended through 2018 and they would be protected with our Protected Registration service.  (Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have its automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.)The agent also explained that the customer would be receiving a 40% savings for their domain renewals.  The customer verbally agreed to the total price, the user agreements, and provided a new payment method to process the purchases.Our customer then reached back out to our agent post-purchase, asking them to adjust the order or just “reset” it because they later decided they did not want to renew all of the domain names they originally agreed upon renewing.  However, GoDaddy is unable to pull time off of domain renewals and we are only able to receive a refund for domain renewals if we cancel them within five days (i.e. 120 hours) of renewal, as described within the GoDaddy Refund Policy. Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  GoDaddy has discussed this matter with our customer and is willing to provide a full refund for the Protected Registration service once the service has been canceled.  Our customer is still in the process of updating their domain contact information to complete their portion of the Protected Registration cancellation process.  Our office is assisting them with this at this time. We are also willing to make a good-will exception to our Refund Policy by offering a refund for nine of the domain renewals.  Once the Protected Registration service has been canceled, GoDaddy will then be able to issue the refund offered per our conversation with the customer.Education:Our customer may find the following GoDaddy Support articles helpful: What is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ On April 18, 2016, our customer purchased an Office 365 plan and email marketing for a 2-year term. The customer also purchased a domain transfer for 5 years. On May 20, 2016, our customer cancelled the domain transfer and called GoDaddy’s customer care to request a refund for the active Office 365 and email marketing plans. Our customer was correctly informed by GoDaddy’s staff that the products were outside of our refund policy. On June 2, 2016, our customer contacted GoDaddy’ customer care and spoke to a with a customer care supervisor, who processed all applicable refunds to the customer. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by our customer care team that the Office 365 and email marketing products in question are non-refundable, per GoDaddy’s Refund Policy. Our customer may find the following article helpful for future purchases: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Cancel Product- https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.We stand by our previous response.Our hosting support teams have reviewed the customer’s website and scripting issues and determined the issue is with the customer’s scripting itself. GoDaddy has tested HTML 5 scripting on the hosting account in question and found that it does work as expected. Additionally our support teams had previously tested the customer’s custom script on GoDaddy’s local environment and were able to duplicate the issue. The issue lies with the specific scripting the customer is using and falls outside of GoDaddy’s scope of support.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

Prior to the original purchase of products and services, our customer agreed to the...

following agreements:

• Universal Terms of Service Agreement

This agreement may be reviewed at [redacted]

Our customer purchased an SSL Certificate on June 15, 2012 for 3 years in the amount of $38.97. On April 12, 2014 our customer cancelled the SSL Certificate.

GoDaddy has fully implemented the recommended patch for the [redacted] SSL Certificate issue across primary GoDaddy services.

Resolution:

GoDaddy acted in good faith and upheld its agreements with the customer. Our customer has contacted GoDaddy's customer care team and was provided a pro-rated refund.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.On April 9, 2013, our customer made an online purchase of a domain name. Prior to purchasing their...

domain, our customer acknowledged the following agreements: • Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at[redacted]Per our customer's account preferences, Go Daddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with them. Account management is a customer responsibility. GoDaddy also sent multiple notices to the customer prior to the renewal date to allow the customer time to adjust their account preferences.Go Daddy allows a customer full control over the automatic renewal feature.  Customers are able to modify their renewal preference at any time from within their account.RESOLUTION:Go Daddy acted in good faith to uphold its agreements with our customer; specifically, renewing the domain name upon its annual expiration in accordance with their account preferences.Our customer has since followed up with our support teams and has received a full refund for the renewal.At this time, we consider this matter successfully resolved.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regarding [redacted]: It is very clear to me that the seller did in fact accept my offer, and even provided details when I voiced my concern about the site [redacted] being live (see email below), there was definitely  communication between your auctions department and the seller AFTER I voiced my concern, I am also including an email from your support department showing that the seller did in fact accept my offer of $1000. Since those incidents, ANOTHER similar issue happened with [redacted], won the auction, made a payment, money stayed in escrow, and again I did not receive the domain into my account.=================================From: [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Tuesday, April 28, 2015 2:46 PMSubject: Re: [redacted] domain purchaseHello [redacted] -I spoke with the Auctions team and verified that it is a valid sale.  The law firm shown is selling the domain as part of a settlement, so don't worry about the site that appears live at this time.  Please go ahead and follow the payment instructions in the email that was sent to you to finalize the sale.  Please let me know if there is anything more that I can assist with.Cheers!Thank You,[redacted]Inbound Sales and Support[redacted]===========================From: GoDaddy <[email protected]> To: [redacted] Sent: Wednesday, April 29, 2015 7:50 AM Subject: Update [Incident ID: [redacted]] - [redacted]Dear [redacted],Thank you for contacting AfterMarket Support.  7-Day Auctions utilize proxy  bidding in much the same way as [redacted].com.  You have the ability to enter the maximum price you are willing to pay for the domain, however, the price shown would not increase unless other bidders appear to compete for the domain.  Then your bid would only go up incrementally, up to your maximum, to counter any other offers.In your particular case, your offer of $1,000 was submitted directly to the Seller and was accepted.?Please let us know if we can be of further assistance.Regards,[redacted]AfterMarket Support

Regards,[redacted]

My business credit card temporarily went expired on my GoDaddy.com account, which I've had in good standing for 6 years. When I received notice by email that my card was expired, I adjusted the expiration date to the new one within a day or two. My account does not show any past-due, collections, or any other derogatory information. However, I ended up getting letters from an unknown (to me) third party stating that my business was sent to collections (on the date of my bill's due date mind you). After receiving two of these, I decided that I'll just double check with GoDaddy by calling them. The billing support had no information on my account that anything was wrong, and had no idea who the third-party collections was. So I decided that it was a phishing scam, and posted a Revdex.com to alert others. The company replied and did due diligence to contact GoDaddy, and I ended up receiving a call from a "supervisor" at GoDaddy to email him. Ok, cool, I can do that and it's documented. I email him and he just replies with a pasted quote from their (hidden) policy regarding the third-party collections company they work with. I reply to him asking him what I'm supposed to do with that and what he's looking for from me, and I have not heard back.

This review is intended to alert others of my experience, and that I have done my research to see if/why my GoDaddy account was in collections, with no clear notification or call-out. My discovery was that the third-party covers the amount being billed after a failed attempt, and so it will look like your account is fine, but then you immediately get collection notices. For the record, I am on auto-pay with GoDaddy. I am looking to pay the amount owed to the third-party, and am not trying to get out of that, but that I think it's very poor service and procedure to not mark a payment as being covered and posting a link to the policy, so that a person knows who and why the third-party is that is contacting you by mail for monies.

GoDaddy.com's service performance and other logistics are why I have moved all but one of my clients off their services in the last 3 years, and am scheduled to move the last client off by the end of this year.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this that is not at all true. I've spoken to them via email. My issue is still not resolved. That is a lie.

Regards,[redacted]