GoDaddy.com

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  The service renewals took place February 25, 2016.  Our customer did not contact our support teams until March 29, 2016.  GoDaddy is unable to receive a refund from the registry and refund our customer in turn.  Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 17, 2016, our customer purchased a Managed WordPress hosting...

plan for a three-year term. On August 4, 2016, our customer contacted GoDaddy support teams via chat regarding intermittent loading issues with their site. Our customer was informed that hosting support was currently not available via chat, but were available by phone. However, there was no follow-up with GoDaddy’s hosting support teams until August 11, 2016. During that interaction, our customer was informed that there was a known issue that was causing the intermittent downtime and access to the WordPress dashboard of customer’s sites and that GoDaddy's technical support staff were working diligently and vigorously to resolve the technical issues our customer experienced. On August 17, 2016, our customer again contacted GoDaddy again with the same issue and was informed that this was a known issue and it was again being worked on.GoDaddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all technical issues our customer was experiencing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has identified and addressed the known issue that was causing the downtime the customer experienced from continuing to occur.As a gesture of goodwill for the issues experienced in the first month of their hosting plan, a month was added to it at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant   Thank you for bringing this matter to our attention. ...

We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.   Prior to the purchase of products and services our customer acknowledged the following agreement: ·         Universal Terms of Service Agreement   The latest version of this agreement and other legal agreements may be found at:   [redacted]

  Account management is a customer responsibility and our customer agreed to this when they accepted our terms.  GoDaddy provides all customers full control over their billing preferences. GoDaddy sent our customer multiple email notifications prior to the product expiration date. These notices stated that the products in question would be renewed automatically, per our customer’s account preferences.   Resolution:   GoDaddy values our customer’s business and acted in good faith in this matter; specifically, renewing our customer’s expiring products in accordance with their account preferences. On January 6, 2013 our customer contacted us by phone, at which time they canceled the renewed products. A full refund for the canceled services has been issued to our customer. GoDaddy will not be providing any additional credits to our customer. If they have outstanding overdraft issues with their financial institution we would be happy to ask that as a gesture of goodwill the fees be waived. Please understand that we have no control over any decisions their financial institution makes.   Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.   Kindest Regards  

[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements may be found at: http://www.[redacted] Private Registration is added to a domain name pro rata for the duration of its registration length as it is essentially making Domains By Proxy, LLC the Registrant of the domain name.  Upon renewal of the domain name, the Private Registration is also renewed for the same period.  Private Registration, cannot extend beyond the length of the domain’s registration.On December 10, 2013, our customer added Private Registration to 10 of their domain.  During the phone conversation with our representative, the customer was provided a 60% discount for the service which covers the domain names for their registration length.  Our representative explained that it would be added to the 10 domain names “out to their respective renewal dates.” Resolution: We regret any misunderstanding our customer may have had regarding this matter; however, GoDaddy has, in good faith, upheld all of our agreements with our customer.  As a one-time courtesy, we have issued an In-Store Credit for $6.00 to match the 60% discount previously provided for our customer’s recent renewal of one of their domain names with Private Registration.    Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

 

We stand by our previous response regarding following our customers account preferences. Go Daddy does not arbitrarily change the automatic renewal setting on the customer's behalf and account management is a customer responsibility.

 

Our previous offer Stands. If our customer cancels the domain name within 45 days of its renewal we will be happy to process a refund for the cost of the renewal.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

 

Kindest regards

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and...

services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Marketing Applications Agreement

• Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

Contrary to our customer’s claim, GoDaddy’s Website Builder offers two methods of adding images to their website.

Upon review of our customer’s recent email marketing campaign we see that delivery was successful to all of our customer’s contacts. To clarify, the email was not opened by all of the recipients. This is not a failure of the service.

Resolution:

GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. The services they have purchased are working as intended.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

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###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and would like to present the following.

Prior to conducting business with [redacted], our customer acknowledged our...

Universal Terms of Service Agreement.  The latest versions of all our agreements can be found at the following link:

http://www.[redacted].com/[redacted]

Per our customer's account preferences, [redacted] was instructed to automatically renew our customer's Website Builder product and did so to honor its agreements with them. Account management is a customer responsibility.

Resolution:

[redacted] acted in good faith to uphold agreements with our customer to ensure their products were renewed upon expiration in accordance with their account preferences. Our managers will be apprised of the customer’s service feedback in an effort to address any improvement opportunities that may exist.

A refund for the service was not applicable at the time our customer contacted our 24/7 Customer Support teams for assistance as the service was still active.  However; following the product cancellation by our customer, a full refund for the latest Website Builder renewal transaction was processed as a courtesy. Please allow 5 to 7 business days for the funds to be reflected.

Thank you for the opportunity to address this matter.

Regards,

Office of the CEO

[redacted].com

[redacted].com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ [redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements may be found at: [redacted] Our customer purchased Protected Registration for their domain name.  One of the features of the service is to protect against the cancellation/expiration of the domain name.  In order to release GoDaddy and DomainsByProxy.com from this obligation, the customer is required to fill out the Request for Protected Registration Cancellation form and provide documentation that matches that of the domain Registrant. The service is working as expected and GoDaddy has upheld its agreements in good faith with the customer.  Resolution: Our customer has provided the proper documentation and the service has been canceled.   Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted]

[redacted] ###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.On April 9, 2013, our customer made an online purchase of a domain name. Prior to purchasing their...

domain, our customer acknowledged the following agreements: • Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at[redacted]Per our customer's account preferences, Go Daddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with them. Account management is a customer responsibility. GoDaddy also sent multiple notices to the customer prior to the renewal date to allow the customer time to adjust their account preferences.Go Daddy allows a customer full control over the automatic renewal feature.  Customers are able to modify their renewal preference at any time from within their account.RESOLUTION:Go Daddy acted in good faith to uphold its agreements with our customer; specifically, renewing the domain name upon its annual expiration in accordance with their account preferences.Our customer has since followed up with our support teams and has received a full refund for the renewal.At this time, we consider this matter successfully resolved.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

Prior to the original purchase of products and services, our customer agreed to the...

following agreements:

• Universal Terms of Service Agreement

This agreement may be reviewed at [redacted]

Our customer purchased an SSL Certificate on June 15, 2012 for 3 years in the amount of $38.97. On April 12, 2014 our customer cancelled the SSL Certificate.

GoDaddy has fully implemented the recommended patch for the [redacted] SSL Certificate issue across primary GoDaddy services.

Resolution:

GoDaddy acted in good faith and upheld its agreements with the customer. Our customer has contacted GoDaddy's customer care team and was provided a pro-rated refund.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

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###-###-#### Fax

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Domain Registration Agreement

•         Workspace Service Agreement

The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx.

As with all service providers, GoDaddy experiences unexpected technical issues from time to time and works quickly and vigorously to resolve them and minimize any impact to our customers.

We sincerely appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of goodwill, we have refunded the complainant's most recent email plan purchase. We hope to continue to earn their business in the future.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO – GoDaddy

[redacted] N. [redacted] Rd. Suite [redacted]

Scottsdale, AZ 85260

###-###-#### Phone

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not satisfied because they are still holding the names, after 5 months, as their own, and have not released them to me, and because of other details outlined below.

GoDaddy Representatives claim they have made several attempts to give me an opportunity to provide my ID, which is not accurate and untrue. (Even if they did, it is a violation of the consumers - and my - Privacy Rights, - regardless of what the Terms of Use/Service says). Only one attempt was made - as my email records (attached) shows, soon after the confirmation email was delivered to me (attached). What is confirmation? ... I guess "confirmation" and "thank you" doesn't really mean either of those things. ... As far as a valid form of transaction method goes, it was a new credit card. A Visa card. I had used these same "VanillaVisa" cards on over 140 domain purchases - in my other account, and was never rejected. (As long as I was paying the retail price). If they did not like that payment method, then why didn't they say so, and ask for a different payment method like any other FAIR AND HONEST DEALING business would have done? Of course, it's because they would rather violate my privacy rights, rather than to ask me to try a different payment method, which wasn't even an option, since they would rather SNAG, GRAB, or STEAL the domain names from the market for themselves, which they have done as you can clearly see from the attachments. "Repo and Repo2" attachments now show as: "Repossessed by GoDaddy" showing GoDaddy now in control of the names. (Both names have not been released back into the free-market). Why is GoDaddy still holding these names???? ... Well I've explained all that in my original complaint. And also, "repossessed" would lead any reasonable person to think that they (GoDaddy) took back something that was once owned by them. (Which the term "Repossessed" isn't true or accurate either.) ... Again, as they all know, they have to find ways to "snag," "grab," or "steal," domain names from the market. ... This is one way they do it. ... Just because the consumer takes advantage of one domain name at a "special price" of .99 cents, it gives GoDaddy the right to gain a copy of that persons Drivers License Information? This is what happened to me. And I will never allow "Americans" like these, who claim to uphold freedoms - to violate this right of mine as an "American Born Citizen." ... When they say it is for "security purposes," ... YES, ... ONLY so they can be secure in not letting people (customers) set up new accounts for the sole purpose of taking advantage of the special price. So, they expect the customer TO PROVIDE SECURITY for them - by asking for Drivers License Information, to limit customers from taking advantage of the special price. (GoDaddy will have to find a better way of limiting greedy customers, rather than to violate our Rights to Privacy, as I have mentioned before). I had 140 + domain names in my main account, with GoDaddy, which I have recently moved to [redacted].COM ... a Singapore Company, since I can not trust my fellow Americans, because of these types of tactics. There are 2 main reasons why GoDaddy is doing this: 1). To try and limit a customers taking undue advantage of the "special price."  ... 2). To snag, grab, or steal domains from the market, to keep for themselves which they have clearly done. The names are printed on both screenshots. (Check ownership by entering the domain names at Who.is) ... In the near future, I will be making a huge list, thousands of domain names that I like. (Which I have already started). I am going to call by phone, and send emails, blog links, and PDF's, TO ALL OF THESE GODADDY CUSTOMERS, urging them to see the blogs, and to read the PDF's, which both of these will out-line my concerns about Privacy Rights and the complaint content herein. I am also going to urge them not to renew with GoDaddy, and I will be giving them the names of fair and honest registrars; such as "[redacted].com (Singapore), [redacted].com, and several others who are not trying to rob the customer out of a $14.99 renewal rate. Both companies mentioned are a $9.99 renewal at the present time. I will be doing these things stated above, and more, including making a complaint with [redacted], AND, I WILL TRY TO FIND AN ATTORNEY WHO MAY TAKE THIS CASE - BASED ON PRINCIPLE. (I will do all of these things - whether GoDaddy gives me the domains back, or not.) ... PS. Over the course of time, I will send to the above GoDaddy offices, Representatives, all those names who I have swayed into leaving GoDaddy. ... This way, you guys at GoDaddy, my fellow Americans, can see that I am doing a good-work, by getting as many domain names away from GoDaddy as I possibly can. (To [redacted], [redacted].com, etc.) My goal will be at least 5,000 DOMAIN NAMES MOVED AWAY (minimum). I will also set-up a forum soon using "[redacted]." ... I will keep GoDaddy Reps posted. ... A special thanks also to my fellow Americans - there at GoDaddy. XOXOXOXOX. ... Lastly, GoDaddy is so deceptive - that for weeks, on the front-page of their website, they had what appeared to be a a Young Woman holding a Paint-Sprayer in her hand, which really was a male transvestite. (I will also prominently post that on my Blog also.) I have the screenshot. ....... Dear GoDaddy, Please read this follow up letter from me - to your board members at your next gatherings. We'll all be proud as Americans United. (And indivisible?) ... Whatever that means, lol. ... Just make sure you all stand and say the Pledge of Allegiance before the meeting. lol.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to my complaint with the Revdex.com, about

Go Daddy, Inc. responses verbally by phone was less than the answers I

requested. First of all, a person named “[redacted]" with the CEO Team, no other

identifiable information such as last name, employee ID or personal business email

address was given when asked.  His response to me in regards to no one communicating

with me was to instruct me on how to properly send in a complaint in reference to the

spam I was receiving. He was only able to refer me to the help area on the GoDaddy

support page in regards to sending in the headers from the AOL mail. I explained to him

that it was not the correct information on their web site and it would require sending

in a folder with numerous files and was not an acceptable way or even proper

way to report this to Go Daddy. He fumbled around with a few other comments and

said he didn’t know how to properly report the Header information from AOL mail

and that’s what needs to be sent to their abuse department. He then had no explanation

as to why the email that was being sent to [redacted], CEO was not being

answered. I have attached the email sent by Mr. [redacted] with his direct request

for “Feedback” and his personal email address to send this “Feedback” to.

(Attached). [redacted] was aware of this email sent by Mr. [redacted].

[redacted] then told me how certain things were not available for

him to explain to me in regards to how they handle registrations that were

obtained from Go Daddy using false, incorrect or wrong information. Also how

they were not able to back track these transactions. I asked why the companies

that were using this “Spam” mail through a Go Daddy” Registered web site were

not being contacted in regards to using illegal SPAM (CAN SPAM ACT) or ICANN

Regulations. His answers were empty, vague and just that they are not at

liberty to say.

I then contacted my email provider (AOL) and spoke to an

agent who was able to escalate my request for the proper method to harvest

email headers from the AOL email client. I then tried the method recommended by

AOL Level 3 techs and the output of this method was sent to “[redacted]” at

[redacted] (Attached email) to verify that this was the correct information

and to inform him how to do this so Go Daddy could use this information to replace/update the old

incorrect information they had on their web site. I never heard or received a response from [redacted] nor

anybody including Mr. [redacted]. And no acknowledgement to this email as to  if I was doing this correctly

and thanking me for this information since GoDaddy wasn’t able to fo this.

So at this time my complaint remains intact as to why no

responses or communications after the first phone call from [redacted]. I am not sure

why they want to be so high and almighty, act as they are anonymous, and fail to

communicate with paying customers as it appears that their paychecks are not a

concern and the money Go Daddy receives from customerd like me doesn’t generate

the income to pay their wages. Everything I do in my business, (WEB HOSTING) is pure

customer service as in Go Daddy’s business model, the only thing they actually have

to sell is service, customer service and professionalism and they are failing miserably

at 2 of the three objectives. Here you go Mr. [redacted], let’s hear from you as promised not

one of your masked, unidentifiable “Agents” with a real email address and the courage

and responsibility to answer a paying customer who had to complain to a third

party mediator for a response from your company.

Respectfully submitted after a two week wait for again, no response

after the Call from [redacted] with the CeoTeam and my follow up email to the “[redacted]

where I was instructed to send email.

Regards,

[redacted]  [redacted]

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

 

The latest version of this agreement may be found at: [redacted]

 

GoDaddy's technical teams worked vigorously to resolve the customer's concerns. GoDaddy's [redacted] team also expeditiously vetted their [redacted] request in alignment with our standard processes, the customer was called the same day of purchase.

 

We sincerely appreciate our customer's feedback and will ensure it is reviewed by our customer care managers in an effort to address any training opportunities that may exist.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.

 

At this time the [redacted] is working as intended. The customer was provided with a $71.99 refund for their previous [redacted]. Should our customer need further [redacted] assistance we have a dedicated team to help, their phone number is [redacted].

 

Thank you again for the opportunity to address the concerns presented by our customer.

Regards,

 

Office of the CEO - GoDaddy

[redacted] 

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•         GoDaddy Universal Terms of Service Agreement•         GoDaddy Workspace Service AgreementThe complaint elected to transition their email address from GoDaddy’s Unlimited Email Plan to a Free Email Plan. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issue the complainant was experiencing.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant and confirmed that technical issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.[redacted]Our customers hosting plan expired on October 1, 2014. GoDaddy made multiple attempts to renew the hosting plan in question. Unfortunately, these attempts were unsuccessful. On the twentieth day after expiration, the hosting plan was canceled from our customers’ account for non-payment per the agreements referenced above. RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately.  Maintaining current website backups are a customer responsibility per our agreements. GoDaddy maintains hosting backups for 30 days after the cancellation of a hosting plan for disaster recovery purposes. These backups may be made available to our customers for a fee. As a courtesy, we offered to waive half of the restoration fee thus reducing the cost to $75.00 USD, but our offer was declined by our customer.  EDUCATION: In the event our customer does not have a backup of the website, they may wish to utilize the resources found at[redacted].org for recovering any website content which may have been archived. There may also consider searching their local hard drive for any saved content. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration Agreement·         Domain Name Proxy Agreement·         Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 16, 2014, the complainant purchased a domain name registration with privacy and a Deluxe cPanel hosting account, both for a one year term.  On September 20, 2014 the complainant contacted our customer care center to request a refund for their purchase.  The complainant was informed at that time that the domain name purchase were outside of refund timeframes, and any unused months on their hosting account could only be refunded to In-Store Credit, per GoDaddy’s refund policy. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If our the complainant no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method as a one-time exception.  The domain in question, however, is outside of refund eligibility timeframes.EDUCATION:Future refunds would be provided in line with GoDaddy’s refund policy.  The complainant can review this policy at the following link:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My email shows no intake folder records of those alleged attempts to notify me. I have notices on many other godaddy accounts so why would they leave this one out? The other account notices reached me and renewed. I have [redacted] records that will show that I also called godaddy several times in that period of time and made phone renewals on upcoming deadlines and asked what needed to be renewed and was not told that the [redacted] needed renewal or new credit card because of any problem.ON top of that, even if somehow a missed communication did not reach me, GODADDY Has no right to put porn sex junk on any website. SHAME ON THEM!!!!And I have asked it be removed because it is damaging my profile references that are stll on [redacted], [redacted] and other. I have said that I have been under cyber attack by a cult on [redacted] see [redacted] search string of the [redacted] news story exposing the [redacted] Cult and its pedophile and sex crimes!!!! They have been suing me over an inheritance and trying to discredit me as my late husband's surviving spouse. I believe this is possibly one of their cyber attacks to destroy my radio web site and my email notification link I have [redacted] in Tulsa OK investigating them and [redacted] in Lakeville MA. One way or the other, GODADDY NEEDS TO TAKE DOWN THE PORN WEBSITE and apologize for not keeping my site and communication hacker free. THIS IS THEIR FAULT AND A SECURITY BREACH OF MY CONTRACT. Sloppy job of Go Daddy who are evidently perverts too! anything for money? Even pornography!

Regards,[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On April 16, 2013 during a call to our Customer Care Center the complaint purchased an Ultimate Hosting Account for a two year term.On August 12, 2014 the complainant contacted our Customer Care Center to discuss why their [redacted] based website was not displaying properly.  During the course of this call our agent identified changes to the site related to the complainant’s actions and installation of plug-ins to be the cause of the site’s problems. GoDaddy worked vigorously to resolve all of the technical issues the complainant experienced. Ultimately it is a customer responsibility to maintain independent archival and backup copies of their website or server content and research plug-ins prior to installation and activation on the Word Press Platform.A Hosting Restore was provided to the complainant at a 50% discount of our standard pricing however, we have no control over the adverse effects that plug-ins may have on any website or its content. The fee is not a punitive fee but it is one we charge for the restoration attempt service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complainant with a refund for cost of their Hosting Restore ($75.00), please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION: The complainant might find these GoDaddy articles regarding [redacted] useful. Helpful [redacted] Articles:[redacted]Backing up and Restoring MySQL or MSSQL Databases:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy