GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 23, 2013 during an online transaction the complainant purchased the Domain Name in question for a 2 year term.On February 24, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 25, 2014• December 25, 2014• January 24, 2015• February 8, 2015• February 18, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On March 2, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $32.98. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following agreements:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn April 14, 2012 the complainant purchased the domain names in question via an online transaction for a two-year term.On April 7, 2014 the complainant renewed each of the domain names for an additional one-year term and also added Protected Registration services to the registrations.Our Protected Registration service; which the complainant had added to their domain registrations, is the highest level of protection for a domain name that GoDaddy offers.  This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain names from being canceled or transferred without proof of identification.On April 24, 2015 the complainant completed the process for removing the Protected Registration service from their domain names.  The domain names in question are now in an expired status and may only be renewed by the complainant’s intervention.EDUCATION:The following GoDaddy Support articles might be helpful in the future to the complainant for managing products and services:Canceling Protected Registration - https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Products -https://support.godaddy.com/help/article/7468/canceling-productsWhat happens after domain names expire? -https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-e...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The Website Builder plan does provide a mobile component but the specific capabilities the complainant is requesting be added to GoDaddy’s Website Builder mobile platform are not currently available.We are continuously working to provide improvements and implement feedback shared by our customers. At this time, we do not have a specific timeframe for updates requested by the complainant.Our offer to provide the complainant with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost stands. Our Managed WordPress plans are SSL compatible should the complainant decide to accept this offer.We are also able to provide a refund for any remaining time left on the complainant’s current Website Builder plan should they decide to cancel the service or move to the Managed WordPress plan. They can contact this office directly for assistance with either offer. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 12. 2015 our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $311.93. The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date.  The fee for this convenience is $1.49 per domain ($2.19 for domains with Private Registration), per month adjusted.On March 18, 2015 our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in question. Our customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $50.00 administrative fee for processing a charge back. Our customer did pay $361.93 which includes the $50.00 and the domains have been re-activated. Contrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the chargeback has been resolved and the domains were re-activated. As such we feel this matter is resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2007 our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service.   One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer.   Domain names with this service cannot be canceled until the Protected Registration is canceled. This is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, 2009 for a two-year term during an interaction with GoDaddy’s customer care.  Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, 2011.  Additionally, on February 17, 2011 the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care.  On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed.  On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message.  However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file.  GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/7 customer care until after these transactions occurred.   Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. GoDaddy's third-party check processing company, [redacted]., was utilized for the transaction.  In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.  This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration.  During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index).  Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation.  While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $65 as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts.   Any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to GoDaddy required for these services.  From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from them. EDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience:  [redacted] Contact InfoU.S. and Canada Customer Care###-###-####[redacted]Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On May 8, 2009, the complainant purchased a domain backorder via online purchase in their customer account. Included in this purchase was a one year membership to GoDaddy’s auction site at no charge. Per the complainant’s account preferences, this membership automatically renewed yearly on the renewal date between years 2010 to 2012. The complainant manually renewed this product with a GoDaddy customer care agent on May 15, 2013, and the product then again automatically renewed per the complainant’s account preferences on May 18, 2014.On May 16, 2009, the complainant purchased GoDaddy’s economy tier Linux shared hosting account for a one year term during an interaction with a GoDaddy customer care agent. This product was manually renewed for one year (prior to the actual expiration of May 16, 2010) on January 13, 2010 during a call with GoDaddy’s customer care. The hosting account subsequently automatically renewed in 2011 for a one year term per the complainant’s account preferences. The complainant then manually renewed the hosting account with assistance from GoDaddy’s customer care on January 18, 2012 and May 15, 2013, each for one year terms. The complainant’s hosting account automatically renewed per their account preferences on May 16, 2014 for a one year term. On May 1, 2015, the complainant manually renewed the hosting account in question for a one year term with assistance from GoDaddy’s customer care.On January 13, 2010 the complainant also registered an Unlimited Email plan for a one year term with assistance from GoDaddy’s customer care. This email plan automatically renewed per the complainant’s account preferences on its renewal date in 2011 for a one year term. On January 18, 2012, the complainant then manually renewed the email plan for a one year term (while concurrently renewing their Linux hosting as outlined above) with assistance from GoDaddy’s customer care. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the email plan in question on January 13, 2013 and attempted to do so in a Good Faith effort to honor its agreements with the customer. The payment method associated with this product had expired and in turn, GoDaddy was unable to renew the product. As the product was not renewed in a timely manner, it eventually expired and was canceled from the account on February 2, 2013. GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.On February 4, 2013, the complainant then purchased a new email plan for a two year term with assistance from GoDaddy’s customer care. Per our customer's account preferences, GoDaddy was instructed to  automatically renew the email plan in question on February 4, 2015 and attempted to do so in a Good Faith effort to honor its agreements with the customer. The payment method associated with this product had expired, and again GoDaddy was unable to renew the product. Again, GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.When products are purchased our customers have the option to select the length of term, and GoDaddy will send out email notifications prior to the renewal of these products. We also provide the option to automatically renew products on behalf of our customers to help ensure their products stay active. We also provide receipts from any transactions made in the account in addition to providing a list of active products in the account and their subsequent renewal dates for reference at any time when a customer logs into their account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides customers with full control over the automatic renewal settings within their account. GoDaddy also sent the complainant email notifications of the pending renewals prior to attempting renewal actions as directed by the complainant.While the complainant’s domains are registered through 2019 and 2020 as they have stated, these domains are separate products from the complainant’s hosting and email plans. The complainant has purchased a new email plan, and has also renewed their shared hosting account, each for one year terms. Typically GoDaddy can attempt to restore emails for our customers in the case of a canceled email account; however the backups that GoDaddy restores from are only available for 14 rolling calendar days. As the complainant’s email plan was canceled on February 24, 2015, no backups would be available, other than any the complainant may have independently saved. GoDaddy’s email accounts are not intended for archival purposes.EDUCATION:The complainant may wish to use a third-party email client as a possible method to independently back up their emails.The following support articles may be helpful to the complainant:Email Client Tutorials:[redacted]

[redacted]Kindest Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.We stand by our previous response.Our hosting support teams have reviewed the customer’s website and scripting issues and determined the issue is with the customer’s scripting itself. GoDaddy has tested HTML 5 scripting on the hosting account in question and found that it does work as expected. Additionally our support teams had previously tested the customer’s custom script on GoDaddy’s local environment and were able to duplicate the issue. The issue lies with the specific scripting the customer is using and falls outside of GoDaddy’s scope of support.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the customer’s interactions with our agent and would like to present the following.Our customer acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 2, 2015, our customer called our support staff to get assistance with purchasing a domain name through our auction service.  During the call our customer and agent also discussed renewing all but a few of their remaining domain names for a three-year term plus the addition of a premium service called Protected Registration.  Our agent explained that the domains names they renew would have their registration extended through 2018 and they would be protected with our Protected Registration service.  (Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have its automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.)The agent also explained that the customer would be receiving a 40% savings for their domain renewals.  The customer verbally agreed to the total price, the user agreements, and provided a new payment method to process the purchases.Our customer then reached back out to our agent post-purchase, asking them to adjust the order or just “reset” it because they later decided they did not want to renew all of the domain names they originally agreed upon renewing.  However, GoDaddy is unable to pull time off of domain renewals and we are only able to receive a refund for domain renewals if we cancel them within five days (i.e. 120 hours) of renewal, as described within the GoDaddy Refund Policy. Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  GoDaddy has discussed this matter with our customer and is willing to provide a full refund for the Protected Registration service once the service has been canceled.  Our customer is still in the process of updating their domain contact information to complete their portion of the Protected Registration cancellation process.  Our office is assisting them with this at this time. We are also willing to make a good-will exception to our Refund Policy by offering a refund for nine of the domain renewals.  Once the Protected Registration service has been canceled, GoDaddy will then be able to issue the refund offered per our conversation with the customer.Education:Our customer may find the following GoDaddy Support articles helpful: What is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Workspace Service Agreement* Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn April 1, 2015, our customer contacted our Customer Care Center via phone for help with email attachments. During this interaction, our customer was advised of the size limitations for email attachments. Specifically, it was explained that any email our customer sends has an attachment limit of 20 megabytes. By comparison, many Internet Service providers impose attachment limits of 10 megabytes or less.On August 25, 2014, our customer purchased Website Builder for a 3 year term. This was for the service period ending August 25, 2017.On April 12, 2015, our customer contacted our Billing Department via phone with questions regarding recent transactions. During this interaction, our customer was asked about their plans for using the Website Builder plan they had purchased the previous year. Our customer explained that they had not had the time to complete the design of their site. They were given the option to cancel, and in accordance with our Refund Policy and Terms of Service, they would receive a credit for the service period’s remaining time. Our customer authorized the cancellation of the Website Builder plan and the appropriate credit was applied to their account.On July 30, 2015, our customer contacted our Customer Care Center via phone for help with accessing their email. During this interaction, our customer was shown how to reset their password. After resetting their password, our customer was successful in accessing their email from their mobile device, however, they continued to have trouble logging in from other devices.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our Refund Policy states that annual plans must be canceled within 45 days of the purchase date in order to receive a full refund to the original payment method. As our customer did not cancel their Website Builder within this window of time, an In-Store credit was issued at the time of cancellation for the service period’s remaining time. Account management is a customer responsibility and we must rely on our customers to inform us if they have a product they are not using.We have attempted to reach our customer by email to provide clarity and additional assistance as needed with accessing their email. We have not yet received a response.Education:The customer might find the following articles useful.REFUND POLICYhttps://www.godaddy.com/help/refund-policy-8849WORKSPACE EMAIL ACCOUNT LIMITATIONShttps://www.godaddy.com/help/workspace-email-account-limitations-2949...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 18, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center due to senders of email messages to the complainant receiving “bounceback” emails.  When a mail server cannot send or deliver an email, it generates a “bounceback” message describing what happened, including the reason the message delivery failed. In this case, the message being sent to the complainant contained a link, attachment, or pattern caught by our filters as potential spam, or unwanted email.Bounceback emails can be frustrating to providers and end users alike.  One of GoDaddy’s goals is balancing our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing end users with options. Due to volume and the dynamics behind spam, legitimate emails may occasionally be blocked by GoDaddy’s email servers.   In this case, the bounceback the sender received included a link where they could submit more information to our Email Operations team for further review and potential removal from our filters.  GoDaddy’s customer care staff walked the complainant through the steps required to submit this information on June 18, 2015.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our Advanced Technical Support team has reached out to the complainant directly to request further information, and we ask that the complainant continue to work with our support teams to troubleshoot and attempt to address these concerns.  While GoDaddy isn’t able to provide an absolute guarantee that emails won’t be blocked for spam in the future, our support teams are always ready to review customer concerns and attempt to assist.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following article from GoDaddy’s help center useful:What does my bounceback email mean?https://www.godaddy.com/help/what-does-my-email-bounceback-mean-3568Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

I understand that the domain was bought in August as I first tried to pick it up then. I was in the middle of purchasing it when it said it was no longer available right as I was checking out. I was searching for other domains to use and ended up buying a .net name instead through register.com though I paid more for that one. When I searched for the original .com domain I was first trying to purchase just over a month later, Go Daddy once again had it listed as available. I tried to purchase it again. No success as it was already bought. My complaint is that when I was first trying to purchase it in August, it was listed as available. In the middle of trying to check out, it suddenly was no longer available. But then I conveniently get offered the service to retrieve it from whoever owns it by paying ~$70 + commission. And according to WHOIS, Go Daddy is the registrar for the name. I had a similar experience years ago with a prior business domain, checked whois after I was not allowed to checkout due to the domain suddenly not being available, and found GoDaddy was the registrar for that one as well purchased interestingly enough on the date I was trying to pick it up. Just seems like an awful lot of coincidences here.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 18, 2015 our customer contacted our Customer Care team for assistance with a new domain name registration.  The promotional code which our customer had provided to our support agent was not a valid code and was not associated with any valid offer.  As such, a discount was not applied to the transaction.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute

Resolution Consultant,Thank you

for the opportunity to address and bring clarity to the concerns presented by

our customer. We have reviewed this matter and would like to present the

following.Our customer

acknowledged and agreed to the following agreements upon...

conducting business

with GoDaddy:* Universal

Terms of Service Agreement* Domain

Name Registration AgreementThe latest

version of our Universal Terms of Service Agreement and other legal agreements

may be found at http://www.godaddy.com/legal-agreements.aspx?On November

8, 2008 our customer purchased a domain name registration via an online

transaction for a one-year term. This was for the period ending November 8,

2009. This domain name has been successfully renewed upon expiration until

November 9, 2015.On November

9, 2015; per our customers account preferences, GoDaddy attempted to

automatically renew the domain name in a good faith effort to honor its

agreements with the customer however, the customer's financial institution

declined payment. Changes to payment methods on the account were made after the

domain name in question was canceled.GoDaddy sent

renewal notices prior to the expiration date on:* October 4,

2015 (30-day notice)* November

03, 2015 (5-day notice)GoDaddy also

sent notices after the expiration date on:* November

9, 2015* November

13, 2015* November

20, 2015 (Cancellation notice)These

notifications informed our customer their expired item was at risk of being

canceled unless additional action was taken.  Account management is a customer responsibility.Due to the

amount of time that had passed since the cancellation occurred, the domain name

had entered the Redemption period, requiring additional fees to recover. Our customer

did not contact our customer care teams regarding their domain name until

December 13, 2015. They were properly notified of the domain name expiration

and associated fees to redeem. Our customer declined to redeem the domain name.  RESOLUTION:GoDaddy has

upheld its agreements in good faith with our customer and honored its terms of

service. Our office

has attempted to connect with our customer via phone to discuss this matter and

was only able to leave a voice messages.The recovery

of domain names in redemption is time-sensitive.  As a one-time exception and gesture of

goodwill, we will waive the $80.00 redemption fee, provided the domain name is

recovered prior to December 20, 2015.  Our customer is responsible for the standard domain name renewal fees

and is aware of this time frame.  Our customer

may can contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877 for

assistance with redeeming the domain name.EDUCATION:For future

reference, the article below may be of assistance in the management of our

customer’s account.Managing

Renewals for Products and Services-https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ Happens

After Domain Names Expire?-https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700...⇄ />
Expired Domain Names-https://www.godaddy.com/help/recovering-expired-domain-names-5018Thank you

for the opportunity to address and bring clarity to the concerns presented by

our customer.Kindest

regards,Terri H[redacted]Office of

the CEO - [email protected][redacted]

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]

On...

May 24, 2011, our customer purchased a domain name for a 5 year term with assistance of GoDaddy’s customer care.  On May 25, 2016, per our customer’s preferences, GoDaddy was instructed to automatically renew the domain and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date, including on:•  April 24, 2016•  May 19, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above.  On June 19, 2014 our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the domain.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.  Our customer can choose to auction, sell, or cancel the domain if they choose in order if they no longer wish to keep the registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On April 3, 2014 our customer purchased GoDaddy’s Get Found product. Get Found is a product that helps enhance a customer’s business with exposure through websites such as Google, Yelp, Foursquare and more. Our customer’s Get Found product expired January 3, 2015 and was subsequently canceled February 2, 2015 due to non-payment.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer’s information displayed on third-party websites such a [redacted] is incorrect or outdated, they will need to either contact the website(s) in question to request the information be removed, or purchase a new Get Found plan and update any necessary information. Our customer may find the following article helpful:Get Found FAQs-https://www.godaddy.com/help/get-found-faqs-8976Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ On April 18, 2016, our customer purchased an Office 365 plan and email marketing for a 2-year term. The customer also purchased a domain transfer for 5 years. On May 20, 2016, our customer cancelled the domain transfer and called GoDaddy’s customer care to request a refund for the active Office 365 and email marketing plans. Our customer was correctly informed by GoDaddy’s staff that the products were outside of our refund policy. On June 2, 2016, our customer contacted GoDaddy’ customer care and spoke to a with a customer care supervisor, who processed all applicable refunds to the customer. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by our customer care team that the Office 365 and email marketing products in question are non-refundable, per GoDaddy’s Refund Policy. Our customer may find the following article helpful for future purchases: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Cancel Product- https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response that the domain name in question functioned as specified. If our customer wishes to cancel their domain name they can follow the instructions in the following link: [redacted]If they require assistance to cancel their domain name they can contact GoDaddy’s Customer Care Center at [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO – GoDaddy

The business response is typical to the concerns I have raised.  It is evident that they are not willing to accommodate my request which I have clearly outlined in my complaint.  
based on their response their The terms and conditions are not the same as described when I started my relationship with them over 10 years ago.  Please have them provide a summary outlining the date this practice started, how it was communicated (probably buried deeply in an area that is difficult to see) and state if all customers accepted it without dispute and how it was resolved.   I definitely was not aware of this change.
The concern I raised is that they are automatically forcing a product on me that I did not request or add to my purchase while deceptively adding the product at the very bottom of my domain purchases because customers are highly unlikely to notice and are highly likely to end up paying the monthly subscription unintentionally.  THIS IS WRONG!
I have called the support desk on multiple occasions and ask them to stop this practice and they have refused.  I have also had to call and have them delete them from my purchase.
THIS HAS TO STOP.  They have to stop making money via deception.
Did they offer to cover the cost of transferring my entire relationship to a competitor as an option.  Not that I am asking or interested but that would have been a very good start.
Let me ask a very intelligent question.  Why on earth would I take the time to call them and file this report if I was not serious?  Why on earth do they believe their response would have been acceptable when they are basically doing nothing?

Thank you for the opportunity to address our customer’s concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On July 31, 2016 our customer contacted our customer care team after...

experiencing a problem connecting via FTP to a hosting plan they had been utilizing.As with all service providers, GoDaddy had unexpected technical issues that has affected our customer.  The hosting connection issue our customer mentioned is being vigorously investigated by our hosting administrators in attempt to resolve the matter and minimize its impact. 
Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. As a temporary work-around, it is recommended our customer attempt to utilize SFTP (Secure File Transfer Protocol) along with their hosting login credentials to connect to the affected hosting plan. The use of port 22 will also be required to connect to their hosting account using SFTP. We welcome the opportunity to speak with our customer and encourage them to contact our office directly.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Our customer's GoDaddy products were renewed using the payment method on file in a good faith effort to uphold our agreements with them. Account management is a customer responsibility. If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy