GoDaddy.com

I understand that the domain was bought in August as I first tried to pick it up then. I was in the middle of purchasing it when it said it was no longer available right as I was checking out. I was searching for other domains to use and ended up buying a .net name instead through register.com though I paid more for that one. When I searched for the original .com domain I was first trying to purchase just over a month later, Go Daddy once again had it listed as available. I tried to purchase it again. No success as it was already bought. My complaint is that when I was first trying to purchase it in August, it was listed as available. In the middle of trying to check out, it suddenly was no longer available. But then I conveniently get offered the service to retrieve it from whoever owns it by paying ~$70 + commission. And according to WHOIS, Go Daddy is the registrar for the name. I had a similar experience years ago with a prior business domain, checked whois after I was not allowed to checkout due to the domain suddenly not being available, and found GoDaddy was the registrar for that one as well purchased interestingly enough on the date I was trying to pick it up. Just seems like an awful lot of coincidences here.

Dear Dispute Resolution Consultant,

 

Thank you for bringing the customer's additional comments to our attention.

As stated in our original response on August 27, 2014, the process for issuing a check can take 4-6 weeks. We can confirm that the check has been issued and mailed. GoDaddy maintains no control over postal delays (if any) should they occur. We are still currently in the 4-6 week initial time frame and appreciate our customer's patience.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

 

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

 

On January 14, 2014 our customer purchased an Express Email Marketing Plan on a...

month to month basis. Prior to purchasing their GoDaddy product our customer acknowledged the following agreements:

 

•    Universal Terms of Service Agreement

•    GoDaddy Marketing Applications Agreement

The latest version of this agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Per our customer's account preferences, Go Daddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with them. Account management is a customer responsibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith. Our customer’s product was automatically renewed on February 12, 2014 in accordance with their account preferences.  

We have spoken with our customer by phone and refunded the most recent renewal of their Express Email Marketing Plan. In addition auto-renewal for this product has been disabled.  Our customer has expressed their satisfaction with this and we now consider this matter to be resolved.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences 7 Domain Names in their GoDaddy account were allowed to expire. The complaint then contactedour Customer Care Center on November 24, 2014 and requested to redeem these Domain Names. As part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy account. On December 10, 2014 GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transaction. At that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar.  EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https://[redacted].godaddy.com/help/article/609/can-i-renew-my-domain-na...⇄ you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxOn March 20, 2016 our customer sold the domain name in question through GoDaddy Auctions. The domain name was transferred to the purchaser and payment was made to our customer’s PayPal account on March 26, 2016.On March 29, 2016 our customer updated their PayPal payment information to reflect a different account they wished the payment made to. On April 5, 2016 our customer contacted GoDaddy’s Customer Care Center to request the status of their payment.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The funds in question were processed to the customer’s designated PayPal account at the time the transaction was processed. We have requested a return of these funds from PayPal.  If we receive these funds, we will apply them to our customer’s current PayPal account per their account preferences. Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]GoDaddy-Office of the CEO

The customer service doesn't know how the design works. Horrible site to design pages. It has been a headache. Hours and hours to get done easy stuff. They are not updated at all.

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these...

agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 5, 2015 the complainant registered a domain name via online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification. The complainant submitted the necessary documents and the Protected Registration service was canceled on February 5, 2016. The complainant remains responsible for canceling the domain name and may contact our Customer Care Center for assistance if necessary.Thank you again for the opportunity to address the concerns presented by the complainant.Kind regards,John Mc[redacted]GoDaddy – Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:·        Universal Terms of Service Agreement·        Domain Name Registration AgreementThe most recent version of these agreements can be found at the following URL: [redacted]On January 24, 2013 the complainant purchased a one year registration for the domain in question.  Per the complainant’s account preferences, GoDaddy automatically renewed the complainant’s domain on January 24, 2014 and did so in a Good Faith effort to honor its agreements with the complainant. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase, and customers may also log into their account at any time and modify this preference.  GoDaddy also sent the complainant multiple email notifications of the pending renewal prior to taking renewal action.  Account management is a customer responsibility.RESOLUTION: GoDaddy upheld its agreements in good faith and honored its terms of service.We have been unable to connect with the complainant directly, however they can cancel the domain name within 45 days of renewal and contact our Billing department directly at ###-###-#### to request a refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following.

 

We have confirmed that the funds were returned to the complainant’s financial institution.

 

If the complainant, chooses to purchase the service again our 24/7 customer service team is standing by to assist them with Website Builder as defined in our Statement of Support. Please reference: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support

 

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

3 WEEKS AGO I WAS SENT A RENEWAL NOTICE FOR 4 ACCOUNTS. I NO LONGER WANTED 2 SO ONLY CLICKED ON TEH TWO I WANTED AND PAID FOR THE RENEWAL. I DID NOT SEE NOR WAS I INFORMED THAT I WAS ON AUTOMATIC RENEWAL AND THEY WOULD SUBTRACT MONEY FROM MY ACCOUNT. LAST WEEK THEY SENT ME ANOTHER NOTICE SAYING THE ACCOUNTS I HAD NOT SIGNED UP FOR HAD TO BE RENEWED OR THEY WOULD BLOCK MY ACCOUNT. I REPLIED THAT I NO LONGER WANTED THOSE DOMAIN NAMES AND HAD PAID FOR THE ONES I WANTED. TODAY $29. WAS SUBSTRACT FROM MY ACCOUNT FOR SAID ACOUNT. WHEN I CALLED I WAS TOLD THEY COULD NOT REFUND ME AS I WAS ON AN AUTOMATIC ACCOUNT. I EXPLAINED ALL OF THE ABOVE TO CS PERSON AND HE REFUSED TO REFUND ME. I AM CALLING MY BANK TO STOP PAYMENT, AND I DO NOT PLAN TO RENEW WITH GO DADDY AGAIN. I HAVE MADE THIS CLEAR ON MY [redacted] PAGE AND WILL POST ON ALL MY SOCIAL NETWORKS.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at:[redacted]://[redacted]On May 8, 2014 the complainant purchased a Quick Shopping Cart for a one month term during a call with our Customer Care Center. The complaint states they have made payment for their September and October 2014 services.  RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.In the time since their initial purchase, the complainant has been provided with two renewals of their Quick Shopping Cart at no cost to them. These renewals cover a term of 4 months. Furthermore we have no record of any other payments made by the complainant and cannot absorb the cost of their renewals.EDUCATION:The complainant might find this article on Managing Renewals for Products and Services useful:[redacted]://[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant....

The information provided did allow us to locate an account within our system.  However, there have been no transactions within the account since May, 2010.Without being able to identify the associated customer account with the recurring billing as suggested by the complainant, we are not able to provide clarity or possible resolution. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessful. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 19, 2015, our customer contacted GoDaddy’s customer support team regarding multiple email forwarding accounts not forwarding email messages. The matter was promptly escalated to our email operations team to investigate. GoDaddy's technical support staff worked diligently to diagnose and resolve all technical issues the customer experienced. However, Our email teams were unable to duplicate the issue.On June 26, 2015, our customer contacted GoDaddy’s support team and provided additional information into the problem they had been experiencing, which was shared with our email operations team.   On July 13, 2015, GoDaddy’s email operations team found our customer had also setup the same email addresses as alias email accounts, causing the email delivery problems they had experienced. Once the aliases were removed, the problem was resolved.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the issue is resolved. Due to the inconvenience, as a goodwill gesture we would like to offer our customer a free one month renewal of their Hosted Exchange email plan. Should our customer wish to accept the offer they may contact us at ###-###-#### or via email [email protected] you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO -GoDaddy

They sold my domain name, continued to bill me for hosting.  Then they didn't send my partial refund because I wanted the whole refund. So, they decided to do nothing.  How is that addressed in anything I signed?

I have held my domain.com name with GoDaddy pretty much since they began. Back then, before they got 'greedy' for money, I never had any issues with them, and their website was simple (without all the massive 'popup' windows now trying to sell you things you don't need or want!). I have ALWAYS chosen the MANUAL payment method and ONCE A YEAR I would do my ANNUAL renewal via my paypal acct. (and I would ALWAYS double ck that my settings remained at the MANUAL renewal option and ONLY for ONE year). When your set option is 'manual' you automatically get numerous emails the prior month before your domain cost expires, as a reminder to go to their site and make your MANUAL payment. This is also how you KNOW you are on the MANUAL option...the email tells you this! So the day before the renewal was due, I went to their site (for the first time since I last renewed a year ago), double cked all my settings, and seeing it was still on MANUAL payment option, and for ONE year, I went ahead and made my Paypal payment and rec'd confirmation of my ONE year renewal (along with the privacy cost for a total payment of $18.98 for ONE year). This was on Jan.12th that I made the pymnt and the exp. date was Jan.13th so all was well. Suddenly on Jan. 14th I get a 'confirmation' email from Paypal telling me I just made an AUTO pay!? to GoDaddy. When I went into my Paypal acct., sure enough there were now TWO charges of $18.98 each (instead of just my ONE MANUAL charge that I made on Jan.12th). I figured this was some sort of system error on GoDaddy's part, and tried to contact them via email (not knowing this co. now set itself up to AVOID talking to customers)...when I didn't hear back I tried calling, but couldn't get thru. So then I searched and found a Chat link, tried that, not operational even tho I was contacting them within their stated OPEN hours. Finally thinking that I was being scammed, I contacted Paypal and filed a dispute, telling them that the company DOUBLE BILLED me and I needed my ONE EXTRA paymnt refunded to me ASAP. Paypal wrote back and said that it would take 10 days before they had a response to dispute, that is the time they allow their vendors to reply to their email regarding a chargeback. Well surprise surprise....no reply from GoDaddy to Paypal either (I later found out, when I finally GOT on Chat, that not only don't they answer emails from customers but they refuse to answer Paypal's as well...told me that it was something I had to do ...even when I told them that Paypal is DIRECTLY emailing them to get in touch to clear up the double billing, so how am I suppose to answer THEIR emails FOR THEM?? ...also I had numerous contacts with Paypal already....I've handled my end of it...they need to take their own responsibility and handle their side of Paypal's requests for communication...still the 'less than human' woman rep refused...her reason? "we don't do that" (???what?, you are in business as a vendor thru Paypal and you refuse to communicate with them when there is a problem??). She also keep insisting I went and CHANGED my MANUAL setting to AUTOPAY and since I did this (which I DID NOT and told her so numerous times) that I made 2 paymnts to cover 2 yrs of renewal and they don't do refunds (now I'm thinking, well what the hell DOES your company DO anyway!..besides drive your customers away!?). I told her that GoDaddy obviously had a glitch in their system, because I ONLY made the ONE MANUAL pymt and I DIDN'T change anything PLUS I ALWAYS check ALL my settings before I submit a pymnt....she just kept repeating that they were not at fault, and I made the switch to AUTOPAY. This didn't even make any sense, even if I had gone and actually done this, because first of all, if I already made my renewal pymnt on Jan.12th MANUALLY, even if I then had gone back and switched the setting to autopay, it wouldn't have processed a renewal, because my Jan.12th payment already renewed the domain name for another year, so any autopay wouldn't (and shouldn't) even submit a renewal until the NEXT exp. date of Jan.13, 2017! Also, after I made the Jan.12th MANUAL payment, I rec'd my immediate confirmation from Paypal that it went thru and also the confirmation email from GoDaddy showing the NEW expiration date now as Jan.13, 2017 (because it renewed me for another year). I never went back to their site after I made this payment on Jan.12th (no reason to), so if I was never back on their site, how could I have changed any of my settings over to AUTOPAY? None of their ACCUSATIONS made any sense other than they are scammers who just are after your money, and they don't care how they get it. I ended with telling them that Paypal will reverse BOTH payments if THEY refuse to reply to Paypal's contact attempts, and I even said I didn't want that to happen...I ONLY wanted ONE of the duplicate payments refunded so that I still had my domain name renewed and active for the ONE year that I originally paid for. They didn't care..just said, again re: not replying to Paypal, that it was my job to talk to them (even though Paypal was emailing them directly!), and said that if both payments are reversed, my domain name will be canceled out of my acct and will become the property of GoDaddy, until I reinstate BOTH payments back again! I couldn't believe what I was hearing! After being a customer for over 15 years, making my yearly payments on time (MANUALLY with Renewals ONE YEAR at a time), they are now threatening me over THEIR ERROR and instead of keeping a long time PAYING customer, and just refunding the $18.98 they double charged me (which they would be getting back when the next renewal date of 1/13/2017 came around again), they would rather keep a name that won't get them any money (it's not a name anyone else is on the market looking to buy!), and lose a long standing customer instead. I've never in my life seen such a GREEDY company! Well Paypal didn't get a reply from them, and so reversed both payments, and GoDaddy IMMEDIATELY shut me out of my Domain.COM acct., and so I couldn't even transfer my .com name to another holder, because GoDaddy said it was now their property because I didn't pay them to renew! I told these greedy creeps to keep it...that .COM domain name is now tainted and I wanted NO reminder of being connected to GoDaddy at all! (Instead I went and registered the same name but now as .ORG and hope to NEVER connect with that SLIMY co. ever again, and pray they go out of business for their CROOKED business tactics! But even then, bad enough I lost my .COM domain after 15+ yrs of making yearly payments just to own it (a total of about $300 lost for nothing now!), my nightmare didn't end there, because even though GoDaddy rec'd no payment now from Paypal, Paypal only refunded the ONE payment back to me, and not the second one! Because the payment amts were the same and only within two days of each other, they would 'scan' all my emails, see a refund was made (not bothering to read that TWO $18.98 amts were due me, not just one), so after over a month of constant emailing back and forth to Paypal where I got so tired of their 'form letter replies' stating "the money was refunded and case is now closed" (making it impossible for me to contact them about the same case, having to find other 'creative options' because closed cases won't let you reply anymore), I finally had to send an email directly to [redacted] CEO repeating everything that happened and how Paypal cust.svc. is just bothering to notice the one refund and then just assuming 'entire case was resolved' and ignoring the fact that a SECOND $18.98 payment still was outstanding and needed to be returned to me! A week later (and a total of 6 wks!! now from the date I made my first payment to GoDaddy on Jan.12th), I FINALLY got the refund for the SECOND $18.98 back. This is the INSANITY GoDADDY caused someone who just wanted to renew her domain name for a single year, like I have been doing for over 15 years now. I saw how they have already started losing customers, which I was THRILLED to hear, and look forward to the day they lose them all, due to their crooked business ethics! What's ironic also, is when I went to another register to buy my new .ORG domain name, it only cost me HALF of what GoDaddy was charging me every year for over 15 yrs...had I of realized this earlier...I would have just DROPPED them, instead of bothering to even process a renewal! To the public reading this....stay as far away from this co. if you want to keep your domain name AND your sanity, and not be paying their INFLATED prices either!

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response related to Revdex.com Complaint[redacted].GoDaddy sent notices to the complainant prior to and after expiration. However, GoDaddy does not have a way to resend these notices as they are sent automatically. The notices are sent as a courtesy, and it is a customer’s responsibility to ensure their products and services are renewed in a timely fashion.The notices of the failed billing were sent on the following dates: • May 1, 2015• May 5, 2015• May 12, 2015GoDaddy did not charge the payment method the complainant added to their account as it was not the designated payment method for the domain in question. If the complainant wanted this payment method charged, they would have needed to associate the domain to it, or enabled the new card as an alternate payment method. Account management including managing the payment methods and contact methods on the account is a customer responsibility.The complainant did not renew their domain name when it expired and failed billing. The domain name correctly followed the normal expiration life cycle, and was canceled due to non-payment. Another party has since acquired the domain. As such, we consider this matter to be resolved.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found.  Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended.  The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax