GoDaddy.com

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 17, 2014, our customer purchased a cPanel hosting plan...

for five years.On July 11, 2016, our customer contacted GoDaddy support. During this interaction, the customer was advised they could migrate multiple websites that were hosted on a classic hosting plan our customer had previously purchased to the newer cPanel hosting plan. Our customer indicated they would have this task completed by their web developer. At no time did the customer request GoDaddy to perform the website migrations.On September 1, 2016, during an online chat interaction with GoDaddy support, our customer canceled the hosting plan in question, seemingly in error. GoDaddy did not cancel the hosting plan from our customer’s account; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Hosting service cancellations cannot be reversed. Our customer was advised they would need to purchase a new hosting plan to bring their websites back online.

While the canceled hosting was no longer eligible for a refund per our Refund Policy, GoDaddy understands it was not our customer’s intent to cancel the hosting plan. As such, an exception to our Refund Policy was made and a credit issued for the time remaining on the canceled hosting. GoDaddy also provided an additional credit as a courtesy to mitigate the cost to our customer for setting up their new hosting for the same term as the canceled hosting.Our customer will need to contact our billing team to address the additional billing concerns referenced in their complaint.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Their customer service sucks! Please read the fine print on the their return policy. My SSL didn't work with my website. So, I called their customer service. I was a denied a refund. They said I paid in advance, so they don't allow refunds. Wow, Don't buy any products from them. Waste of my time and money.

I have held my domain.com name with GoDaddy pretty much since they began. Back then, before they got 'greedy' for money, I never had any issues with them, and their website was simple (without all the massive 'popup' windows now trying to sell you things you don't need or want!). I have ALWAYS chosen the MANUAL payment method and ONCE A YEAR I would do my ANNUAL renewal via my paypal acct. (and I would ALWAYS double ck that my settings remained at the MANUAL renewal option and ONLY for ONE year). When your set option is 'manual' you automatically get numerous emails the prior month before your domain cost expires, as a reminder to go to their site and make your MANUAL payment. This is also how you KNOW you are on the MANUAL option...the email tells you this! So the day before the renewal was due, I went to their site (for the first time since I last renewed a year ago), double cked all my settings, and seeing it was still on MANUAL payment option, and for ONE year, I went ahead and made my Paypal payment and rec'd confirmation of my ONE year renewal (along with the privacy cost for a total payment of $18.98 for ONE year). This was on Jan.12th that I made the pymnt and the exp. date was Jan.13th so all was well. Suddenly on Jan. 14th I get a 'confirmation' email from Paypal telling me I just made an AUTO pay!? to GoDaddy. When I went into my Paypal acct., sure enough there were now TWO charges of $18.98 each (instead of just my ONE MANUAL charge that I made on Jan.12th). I figured this was some sort of system error on GoDaddy's part, and tried to contact them via email (not knowing this co. now set itself up to AVOID talking to customers)...when I didn't hear back I tried calling, but couldn't get thru. So then I searched and found a Chat link, tried that, not operational even tho I was contacting them within their stated OPEN hours. Finally thinking that I was being scammed, I contacted Paypal and filed a dispute, telling them that the company DOUBLE BILLED me and I needed my ONE EXTRA paymnt refunded to me ASAP. Paypal wrote back and said that it would take 10 days before they had a response to dispute, that is the time they allow their vendors to reply to their email regarding a chargeback. Well surprise surprise....no reply from GoDaddy to Paypal either (I later found out, when I finally GOT on Chat, that not only don't they answer emails from customers but they refuse to answer Paypal's as well...told me that it was something I had to do ...even when I told them that Paypal is DIRECTLY emailing them to get in touch to clear up the double billing, so how am I suppose to answer THEIR emails FOR THEM?? ...also I had numerous contacts with Paypal already....I've handled my end of it...they need to take their own responsibility and handle their side of Paypal's requests for communication...still the 'less than human' woman rep refused...her reason? "we don't do that" (???what?, you are in business as a vendor thru Paypal and you refuse to communicate with them when there is a problem??). She also keep insisting I went and CHANGED my MANUAL setting to AUTOPAY and since I did this (which I DID NOT and told her so numerous times) that I made 2 paymnts to cover 2 yrs of renewal and they don't do refunds (now I'm thinking, well what the hell DOES your company DO anyway!..besides drive your customers away!?). I told her that GoDaddy obviously had a glitch in their system, because I ONLY made the ONE MANUAL pymt and I DIDN'T change anything PLUS I ALWAYS check ALL my settings before I submit a pymnt....she just kept repeating that they were not at fault, and I made the switch to AUTOPAY. This didn't even make any sense, even if I had gone and actually done this, because first of all, if I already made my renewal pymnt on Jan.12th MANUALLY, even if I then had gone back and switched the setting to autopay, it wouldn't have processed a renewal, because my Jan.12th payment already renewed the domain name for another year, so any autopay wouldn't (and shouldn't) even submit a renewal until the NEXT exp. date of Jan.13, 2017! Also, after I made the Jan.12th MANUAL payment, I rec'd my immediate confirmation from Paypal that it went thru and also the confirmation email from GoDaddy showing the NEW expiration date now as Jan.13, 2017 (because it renewed me for another year). I never went back to their site after I made this payment on Jan.12th (no reason to), so if I was never back on their site, how could I have changed any of my settings over to AUTOPAY? None of their ACCUSATIONS made any sense other than they are scammers who just are after your money, and they don't care how they get it. I ended with telling them that Paypal will reverse BOTH payments if THEY refuse to reply to Paypal's contact attempts, and I even said I didn't want that to happen...I ONLY wanted ONE of the duplicate payments refunded so that I still had my domain name renewed and active for the ONE year that I originally paid for. They didn't care..just said, again re: not replying to Paypal, that it was my job to talk to them (even though Paypal was emailing them directly!), and said that if both payments are reversed, my domain name will be canceled out of my acct and will become the property of GoDaddy, until I reinstate BOTH payments back again! I couldn't believe what I was hearing! After being a customer for over 15 years, making my yearly payments on time (MANUALLY with Renewals ONE YEAR at a time), they are now threatening me over THEIR ERROR and instead of keeping a long time PAYING customer, and just refunding the $18.98 they double charged me (which they would be getting back when the next renewal date of 1/13/2017 came around again), they would rather keep a name that won't get them any money (it's not a name anyone else is on the market looking to buy!), and lose a long standing customer instead. I've never in my life seen such a GREEDY company! Well Paypal didn't get a reply from them, and so reversed both payments, and GoDaddy IMMEDIATELY shut me out of my Domain.COM acct., and so I couldn't even transfer my .com name to another holder, because GoDaddy said it was now their property because I didn't pay them to renew! I told these greedy creeps to keep it...that .COM domain name is now tainted and I wanted NO reminder of being connected to GoDaddy at all! (Instead I went and registered the same name but now as .ORG and hope to NEVER connect with that SLIMY co. ever again, and pray they go out of business for their CROOKED business tactics! But even then, bad enough I lost my .COM domain after 15+ yrs of making yearly payments just to own it (a total of about $300 lost for nothing now!), my nightmare didn't end there, because even though GoDaddy rec'd no payment now from Paypal, Paypal only refunded the ONE payment back to me, and not the second one! Because the payment amts were the same and only within two days of each other, they would 'scan' all my emails, see a refund was made (not bothering to read that TWO $18.98 amts were due me, not just one), so after over a month of constant emailing back and forth to Paypal where I got so tired of their 'form letter replies' stating "the money was refunded and case is now closed" (making it impossible for me to contact them about the same case, having to find other 'creative options' because closed cases won't let you reply anymore), I finally had to send an email directly to [redacted] CEO repeating everything that happened and how Paypal cust.svc. is just bothering to notice the one refund and then just assuming 'entire case was resolved' and ignoring the fact that a SECOND $18.98 payment still was outstanding and needed to be returned to me! A week later (and a total of 6 wks!! now from the date I made my first payment to GoDaddy on Jan.12th), I FINALLY got the refund for the SECOND $18.98 back. This is the INSANITY GoDADDY caused someone who just wanted to renew her domain name for a single year, like I have been doing for over 15 years now. I saw how they have already started losing customers, which I was THRILLED to hear, and look forward to the day they lose them all, due to their crooked business ethics! What's ironic also, is when I went to another register to buy my new .ORG domain name, it only cost me HALF of what GoDaddy was charging me every year for over 15 yrs...had I of realized this earlier...I would have just DROPPED them, instead of bothering to even process a renewal! To the public reading this....stay as far away from this co. if you want to keep your domain name AND your sanity, and not be paying their INFLATED prices either!

3 WEEKS AGO I WAS SENT A RENEWAL NOTICE FOR 4 ACCOUNTS. I NO LONGER WANTED 2 SO ONLY CLICKED ON TEH TWO I WANTED AND PAID FOR THE RENEWAL. I DID NOT SEE NOR WAS I INFORMED THAT I WAS ON AUTOMATIC RENEWAL AND THEY WOULD SUBTRACT MONEY FROM MY ACCOUNT. LAST WEEK THEY SENT ME ANOTHER NOTICE SAYING THE ACCOUNTS I HAD NOT SIGNED UP FOR HAD TO BE RENEWED OR THEY WOULD BLOCK MY ACCOUNT. I REPLIED THAT I NO LONGER WANTED THOSE DOMAIN NAMES AND HAD PAID FOR THE ONES I WANTED. TODAY $29. WAS SUBSTRACT FROM MY ACCOUNT FOR SAID ACOUNT. WHEN I CALLED I WAS TOLD THEY COULD NOT REFUND ME AS I WAS ON AN AUTOMATIC ACCOUNT. I EXPLAINED ALL OF THE ABOVE TO CS PERSON AND HE REFUSED TO REFUND ME. I AM CALLING MY BANK TO STOP PAYMENT, AND I DO NOT PLAN TO RENEW WITH GO DADDY AGAIN. I HAVE MADE THIS CLEAR ON MY [redacted] PAGE AND WILL POST ON ALL MY SOCIAL NETWORKS.

The customer service doesn't know how the design works. Horrible site to design pages. It has been a headache. Hours and hours to get done easy stuff. They are not updated at all.

They have hidden fees and terrible customer service. I was charged $10 more than what my renewal notice said I would be charged but they would not refund my money because I didn't read the fine print. When I looked at the fine print it still did not tell what the extra fee was. Their customer service was absolutely disgraceful, the worst I have ever had.

GoDaddy, since being sold recently to 3 investors for 2.25 Billion Dollars, (for approx. 65% of the company), has gotten as greedy - as they can get.

They have gone from $8.48/$9.99 for renewals to $14.99. (In one year).

If you happen to find a couple of good domain names, and you get even one of them on sale (.99 cents), after the sale is completed, they may cancel the domain names from your account, unless you send them a copy of your Drivers License or a Passport ID for verification of your identity. (They say it is for security). I don't think it's very secure that I send either one of these - to people who I don't know, or won't even provide me with their last name.

If you refuse to provide these, they cancel the names from your account, and later, when you check the who-is, it shows GoDaddy Repossessed Domain.

So, after taking them off the market for a year, they can take those names - that you have originally found, and sell them through their sister company Afternic (which they've recently purchased), or on GoDaddy Auctions, profiting at your expense, and your hard work in finding those domain names to begin with.

GoDaddy is violating your Right to Privacy, under the guise of "Security Purposes." (Over a $10.00 dollar purchase.) With no proof or documentation that any valid security issue - ever existed.

About 7 months ago, GoDaddy sent me an email that offered several domains at a renewal price of $8.48. I clicked on the link to renew now, and when I was finished - at checkout, the price was not $8.48, it was $9.99 each.

So I called GoDaddy, to save the approximately $10.00 that should had been discounted on about 7 domains.

I explained it to the rep, and he said there was nothing he could do. So, I got the supervisor on the phone. He requested me to forward the $8.48 email offer to him, which I did. After hemming and hawing with me for 30 more minutes, He said, OK, I'll credit your credit card back the $10.00. I told him; "I'm at checkout now, and I expect the $8.48 per domain as the offer stated."

He was looking at my account at the same time I was, (at checkout), and he refused to honor the $8.48 special. (Even though he saw the valid email offer). When I told him that I refused to wait 7-10 days for a credit, (back to my credit card), he told me to read the fine-print, that says: GoDaddy can change the terms at any time without notice. So, I paid the $9.99 per domain, because they were almost about to expire. And I did not allow him to do a credit - back to my card, since it was not my intention to do it that way, based on the original offer.

Since then, I have transferred all 140 of my GoDaddy Domain names to Dynadot, including the 7 that Mr. Black (the supervisor) had refused to honor - at the special price of $8.48.

I haven't renewed my Delux Hosting - which expired last week.

And as far as their flawed claim that their hosting is 99.9% up-time, there were several times within a month or two that I tried getting into my hosting account, and I was shut-out with an error message that said: "The error has been logged. Sorry for the inconvenience. Please try again later." ... So, its probably more like 74.6% up-time, or, in reality, 25.4% down-time.

I won't ever do business with them again - for as long as I live.

There are alot of other good registrars out there.

Don't be fooled by all of their bull, like; Danica Patrick, Race-cars, MMA Sponsor Banners, etc.

BEWARE! They sell all your contact information. I bought a domain name and soon started getting phone calls daily from people wanting to design my website. I get .every day including a huge janitorial catalog today. I have not started a business or created a website yet. In fact the only place the name of my idea even exists is with GoDaddy so I KNOW they are the culprit. I'd advise using a more ethical company

I set up a website for my personal training services. I did not set up the site to auto renew, yet low and behold it did. I did not realize it until now which has been months later. I have not accessed the site after the 1st month I created it. Godaddy.com would only cancel and refund me this months payments. Their customer service was extremely poor and the way they handle their buisness and website is very subpar. They screwed me out of $10 a month for many many months and offered not even a partial refund.

I can't imagine the BAD Tricks of your employees/customer service/ billing employees. By clicking the Auto renew box and Double charging into two different Credit Card WITHOUT customer's consent is an ACT of STEALING!

I discovered a lot of Bad Tricks, during the renewal of our website. Three days before the renewal date, I've checked my godaddy's account. Everything is unchecked in the "automatic renew box", but during the renewal date. All the boxes has been checked already and I am being charge without any advised. This is one amongst those shocking tricks that I have been discovered or experienced with Godaddy. Despite of my complaint last Fe. 28, 2014 to refund that charge into the credit cards instead they put the overcharge amount into "store credit". Just discovered today of March 26, 2014, that they mistakes again, and apologized for the second time around. What a BAD TRICKS!

BE CAREFUL of dealing with them. To make it sure that it won't happen again, we are not going to renew our website with them.

I have had a website hosted and designed with Godaddy for 5 years. I wanted to move the domain and rebuild the website on a different frame. I also have two hosting packages that two other webites I have go through godaddy.

When I called I was told that it had a security lock on it and all I would have to do is fill out a form and submit and it should be good to go. Well 2 days later I get an email that looks official but with nothing really there to assure me it was real to send them my business license, tax id # etc. to prove I was A business. So I sent them a copy of my FLorida tax ID# which you can't get without first having a Federal tax ID#. Next day another email we need more proof you are a business. So not feeling real good about I sent a copy of my EIN#. Next day I get a request that I send a photocopy of a government issued Picture ID card that must be dated current and show my picture and signature so that they could identify me as the proper registrant. Well in the first place no one at godaddy knows me or what I look like and in the second place my DL has my SS and DOB so I guess if you have all my business info, My picture, my SS#, my DOB and a copy of my signature you about have everything. I do not recall ever signing any thing that they could compare my signature to so why do they need all this?

I am not sure if this is real or a scam but if it is real under what authority can they demand this amount of information?

Watch out for this company's data minding scam. GoDaddy would post a super low price offer for new customers, typically in popular domain name search engine.

GoDaddy will show the price of "awesome deal" through out the checkout process, until you've entered all your personal info, including credit card info. Once they got that, the price would change back to their regular price.

Of course only fools will actually do business with company with this kind of scam. Logical step is to remove your personal info from their data base. They won't let you, they claim it is in their fine prints of privacy policy. In other words, they will use your personal info as they see fit, sell it share it and make their customer base seems larger than it really is.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

On June 28, 2010 our customer purchased Domain Names with Protected Registration,...

Certified Domains and a Shared Hosting Account through the GoDaddy Website. Prior to processing this transaction they accepted the following agreements:

 

•    GoDaddy Universal Terms of Service Agreement

•    GoDaddy Domain Registration Agreement

•    GoDaddy Domain Name Proxy Agreement

•    GoDaddy Hosting Agreement

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

Per our customer's account preferences we were instructed to automatically renew our customer's products and did so in a Good Faith effort to honor our agreements with them.  This included the Protected Registration for their Domain Names.  One of the features of this service is to protect against the cancellation/expiration of Domain Names.  In order to release GoDaddy and [redacted] from this obligation, the customer is required to fill out the Request for Protected Registration Cancellation form and provide documentation that matches that of the domain Registrant.

Resolution:

GoDaddy has upheld its agreements in good faith and honored its terms of service.

Our customer has provided the proper documentation and canceled their Protected Registration, Certified Domains and Shared Hosting Account. Refunds totaling $105.27have been processed for the most recent renewal of these products. We now consider this matter to be resolved.

Thank you again for the opportunity to address the concerns presented by our valued customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[email protected]

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following.

 

We have confirmed that the funds were returned to the complainant’s financial institution.

 

If the complainant, chooses to purchase the service again our 24/7 customer service team is standing by to assist them with Website Builder as defined in our Statement of Support. Please reference: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support

 

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,

 

Thank you for bringing the customer's additional comments to our attention.

As stated in our original response on August 27, 2014, the process for issuing a check can take 4-6 weeks. We can confirm that the check has been issued and mailed. GoDaddy maintains no control over postal delays (if any) should they occur. We are still currently in the 4-6 week initial time frame and appreciate our customer's patience.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

 

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

 

Prior to the purchase of products and...

services our customer acknowledged our Universal Terms of Service Agreement.  The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx

 

 

Per our customer’s account preferences, GoDaddy was instructed to renew their services upon their annual expiration and did so in a good faith effort to honor its agreements with the customer. Customers are able to modify their renewal preferences at anytime from within their account. Account management is a customer responsibility.

An electronic check was used by the customer to complete their transaction.  As such, GoDaddy’s 3rd party check processing company, Certegy, was utilized. In a transaction such as this, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.  

When a refund is issued, GoDaddy in good faith returns the funds to Certegy, who then will credit the funds to the checking account of the customer.

On July 30, 2014, GoDaddy issued a full refund for the service in question. The refund was rejected by our customer’s financial institution and the funds were returned to GoDaddy. GoDaddy has initiated the process of issuing a check directly to the customer. This process can take 4-6 weeks.

Resolution:

GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.

In addition to the refund check, as a onetime exception, GoDaddy has added a $25 In-Store Credit to their account which may be used on any future purchase.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences 7 Domain Names in their GoDaddy account were allowed to expire. The complaint then contactedour Customer Care Center on November 24, 2014 and requested to redeem these Domain Names. As part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy account. On December 10, 2014 GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transaction. At that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar.  EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https://[redacted].godaddy.com/help/article/609/can-i-renew-my-domain-na...⇄ you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax