Hello, we have communicated with the customer and we have reached an agreementRefunding the customer $for the defective merchandisePlease read Ticket# *** for reference.The refund was issued and will reflect on the customer's account within 1-business daysWe now feel we can close this claimThanks
*** *** * ***We would sincerely like to apologize for all the inconvenience you had to face regarding your order but please know it is very hard for an order to be printed exactly like a previous order as the printing specifications and personnel changes with every orderWe do understand
your disappointment but we would also like to clarify that the order is not totally differentThe printing came out a little dark and small but it is not something that can be considered defective but as you are displeased with the product we can offer a refund of 50% of your entire cost if you would like to keep the order or you could send the entire order back to us in which case we will refund the entire amount you were chargedWe would also like to clarify that the lanyards we use are bought separately, we do not manufacture themWe just print on them which is why the swivel clips may vary from before but please do not worry as we have always prioritized customer service over all aspects, that is why we always try to rectify a matter to the best of our abilities as we want our customers to be assured of the fact that our company always has their backWe apologize again for this mishap and we would like you to know that we will definitely try our best to provide better service and a better product if you wish to work with us again in the future.We hope this will not tarnish your relationship with us, a customer service representative will contact you via our ticketing system to rectify this matterPlease let us know how would you like to proceed in resolving this issue and we will follow through accordinglyThank you.Regards,24HourWristbands.Com
Dear ***We would first like to apologize for any inconvenience that you may have faced but please know that after looking into your order it seems that it was put on hold due to artwork issues for which you were called by our automated system several times to notify you about this issue but
since you provided a wrong contact number the calls could not reach youPlease understand that we could not move forward to production with the artwork you provided as it was of low resolution so we had to put the order in hold and needed a better artwork from youWe understand your disappointment but we ask you to understand our predicament as wellAlso please know that your order has been cancelled and a full refund has been issued accordinglyWe hope this mishap will not tarnish our relationship and prevent us from doing future business as this situation was because arose because of miscommunicationPlease contact us for any further inquiries, thank youSincerely,Imprint.com
Hello, due to the delay in production of your order we are
issuing a full refund for this order in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysThanks
Hello, we apologize for the inconvenience and delay of production for the product you orderedWe went ahead and issued a refund for the remaining amount of the order and the refund will reflect on your account within 1-business daysPlease let me know if you have any other questionsThanks
Hello, thanks for contacting usAfter reviewing your order, we noticed that there weren't any hidden chargesWe put an asterisk next to the promotional wristbands and we then state that ** Free Wristbands are available to order of silicone wristbands with a handling fee applies ($
for 1/inch, 1/inch and 3/inch wristbands / $for inch, inch and inch wristbands) and will be produced with Standard Production and Regular Shipping onlyThe Free Wristbands must have identical size and messages (including fonts and artworks) with the original orderAdditional colors, options and rush services cost extraOffer valid while supplies last."Now we definitely have no issue refunding the $for the tax/customs/handling which will reflect on your account within 1-business daysThe $for the promotional wristbands is much cheaper than you would pay for wristbandsIf you want us to refund the $we can remove the additional wristbandsPlease let us know how you would like to move forwardThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be MERELY and minimally simply tolerated I would like my response below to be added to the comments when dealing with this very unethical company This company does NOT appreciate customers and if they make a mistake, they will not help you solve the problems that they create I have also contacted their CEO on this issue and copied them on the numerous comments going back and forth I will file another complaint if my 25% is not put back into my account, be advised. I'm traveling for the next weeks, so to finally end this communication, I will accept the 25% refund to my accountThis does not mean that I accept the fact that they are not the correct color (navy)This is because I cannot believe the time and effort it takes to deal with your customer service teamA happy customer is a customer who is taken care of, listened to, appreciatedI feel irritated, disgusted and will never use your company againI hope your CEO reads thisFinally, I am so dissappointed that you are a Texas company and treat your customers this wayWith all the time and effort that went into this discussion, plus my notes on *** and Revdex.com, you could have saved yourself from those negative comments by having an excellent customer service teamI will take the 25% and end this because I am done with your companyI hope you get better customer service people at your company.*** * *** *** * *** * *** ***
*** *** ** * *** ** ** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** *** * *** *** * *** *** *** *** ** *** *** *** * *** ***
*** *** *** *** *** *** *** *** ** *** * *** ***
*** * *** ** *** *** ** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** ***
*** *** *** ** *** *** *** *** * *** ***
*** *** ** *** *** * *** **
*** *** *** *** *** *** *** *** *** *** *** *** *** ** ** ** *** *** *** *** ** *** * *** ***
*** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ***
*** *** *** * *** ** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** ** *** * *** ***
*** *** *** ** *** ** *** * ** ***
** *** *** *** *** *** *** *** ** ** ** *** *** *** *** * *** ***
** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** * *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** * *** ***
*** *** *** *** *** *** ** *** *** *** ** ** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** *** * *** ***
** *** *** *** ** *** *** ** * *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** * *** *** *** * *** ***
*** *** ** *** *** *** *** ** *** ** *** *** ** ** *** ** *** ** *** *** *** *** *** ** ** *** *** *** *** *** * *** ***
*** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** ** *** * *** ***
*** ** *** ** *** *** *** *** *** *** *** *** ** ** * *** ** *** *** *** *** ** *** ** *** *** *** ** *** *** ** *** ** ** *** *** *** * *** ***
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please understand that there are certain protocols to be followed by our representatives before issuing a full refundWe understand your displeasure but please understand that we have to verify
whether or not there was a defect in the product that was sent to you and how we can avoid those mistakes in the future which is why our representatives asked you for pictures and information about the defect on your product before a full refund can be issuedNonetheless, it seems that you did provide the necessary pictures and a full refund was hence issued on your order which will be transacted back to your card within a few business daysWe hope that this mishap will not tarnish our relationship and prevent us from doing future business, as we have always prioritized our customers over all aspectsPlease contact us for any further inquiries, thank youSincerely,24HourWristbands.com
Hello, the remaining refund for the amount of $was issued and should reflect on your account within the next 1-business daysThe total refund of $as well as the $from the taxes were all issued nowI hope we can now close this claimThanks!
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund will reflect on your account within 1-business
daysWe apologize for any confusionThe order was produced on time and shipped via Fed Ex *** and it looks as though there were no complaints with the
product receivedPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
"line-height:115%>Dear Customer,
Firstly we would sincerely like to
apologize for the error in the printingOur claims department has viewed the
images you provided and have verified your claim to be legitimateSecondly we
would like to apologize for the delay in getting the order remade
For convenience, we shall have a
customer service representative get in touch with you via the ticketing system
[Ticket # ***] about the remakeAs the remake was
requested some time ago, and as customers may need the remade products within a
particular time-frame, the representative shall contact you regarding whether
or not you still wish for the remake or if you would like to opt for a refund
If you still wish for
the remake, please confirm so via that ticket and the representative shall
issue one for you immediatelyWe advise you to kindly refer to the following
sections of our terms and conditions below:
CLAIMS AND REDO ORDERS
If
misspelling is the issue we will first examine the order
Redo
order will ship ground unless expedite shipping request at an additional
charge
RETURN & REFUND POLICY
We
will have a Claims Representative to review the issue and, upon verification of
the mistake, we will remake the product for youStandard Production and
Standard Shipping are only estimated schedules and are not guaranteed to meet
deadlines --------------------------------------------------------------------------------...⇄ />
If you do opt for a remake, please be notified that it will follow time-frames
of standard production and ground shipping
Please
let us know via the ticket [#***] regarding how you would like for us to proceed
We await your response
Warmest
regards,
24hourwristbands
Dear ***,We would like to apologize for any and all inconvenience that you faced regarding this issue but please understand that our employee sent you two invoices to approve with the size of 12"x18" yard signs and a proof where the size of the yard signs where clearly stated and the whole point of having the invoice and proof approved by a customer is so that they can confirm the specifications before we proceed with the order which you haveAs according to our terms and conditions :-PHONE ORDER APPROVAL
You will receive an order confirmation / sales invoice via email
shortly after an order is placed over the phoneThis is an automated
email systemBy approval, the customer agrees to the order that all the
information is correct and accurateUpon the customer's approval, the
order will be processed immediately "AS IS" and cannot be modifiedIf
the automated email is not approved we reserve the right to delay
production until an approval is made on any order we consider high risk
If an order/invoice approved with error we are not liable or inclined
to redo, refund or discount for the mistakeOrders without an approval
will be charged and processed after hoursThis is to insure the
order arrives within the estimated timeline on the invoiceOrders
processed without approval will not be remade or refunded if the order
has an error.Also please know that our sales rep mentioned the size that you chose which was 12"x18" from minutes seconds onward which was causing the price difference to which you said "okay"The pricing confusion was that our sales rep was initially placing the order for 18"x24" yard signs as you wanted but as you were getting a lower price he asked for a screenshot to what you chose which after verifying he realized you chose a smaller size of 12"x18" yard signs so he assumed that was the correct size hence he confirmed that with you and proceeded on with thatWe understand that this was not the size you wanted but it is the one you approved to be produced on multiple occasionsPlease try and understand there is not much more we can do from our end regarding this matter as it was produced according to the specifications that were approved but to offer a maximum refund of $We hope this resolution will rectify this issue and close this casePlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Hello, since the order was apparently lost in transit we went ahead and issued a full refund because your product is not going to be delivered to youThe refund should have reflected on your account by nowWe should close this claim now that the issue has been resolved
Dear ***,We would first like to apologize for any and all inconvenience that you have faced but please know that the delay in response through our ticketing system was because of the situation in Houston for which we sincerely apologize and would also like you to know that we always get back to
our customers within hours and have always done the best we can with the most of our abilities to help and serve them better but due to unavoidable circumstances the delay was causedWe would like you to know that as of now your refund of $has been processed with the transaction id ***We hope we were able to clarify our situation and would also like to offer you a 10% discount on a future order of your choice in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
*** *** ***
We apologize for any and all inconvenience that you have had to face regarding your order with us but please know that we would have remade or refunded you for this issue only if you had contacted us within the time frame eligible for a claim which seems was explained to you
through our ticketing systemWe only allow a claim to be made within business days of receiving a product as a company policy which I am sure you will understand as we understand your disappointment which is why we are willing to offer a 50% refund on your order for this mishap even though we are not supposed toWe have always prioritized our customer over all aspects as they play the most vital role in our business, we hope this will not tarnish our relationship and prevent us from doing future businessPlease know that the refund we offered is purely out of courtesy and sincerity for you as we always try to do the best we can with most of our abilities for our customersPlease contact us for any further inquiriesSincerely,***
Dear ***We apologize for any inconvenience that you may have faced but please know the delay was caused for the order having to be on hold so we could resolve the artwork issue you had with your orderNonetheless, we hope you were satisfied with the resolution provided by our representative who
called and spoke to you and as of now the $refund is issued and it should be transacted back to your credit card on file with in -business days from the time it was issuedWe hope we were able to satisfy you and rectify this situationWe hope this incident will strengthen our relationship instead of hampering it and we will certainly do our best to serve you better in the futurePlease contact us for any further inquiriesThank youSincerely,24HourWristbands
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will be looking for the full refund amount on my account within the time frame of to business daysThank you
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please know that as we have stated before that the best we can do with the artwork provided will be similar to the production sample that we showed you via a picture through the emailsWe
understand your frustration and disappointment but please try and understand the situation from our side as well, as we did inform and warn you about us not being able to print your artwork properly on cooliesNonetheless we do understand your disappointment for which we request you provide multiple pictures of the coolies you received with multiple coolies in one frame in some pictures and some pictures up close on the coolies distinguishing the defect, also we request you provide screenshots of the email you received to be rude since we could not find an email like that from our sales@imprint email which was used to communicate with you about the artwork issue of the cooliesPlease provide us multiple pictures of the coolies you received and the email you stated was rude via our ticketing system and we will do the best we can with the most of our abilities to resolve this issueWe will be waiting for your response thank youSincerely,24HourWristbands.com
Hello, we apologize for any inconvenience
but we can confirm that this order has shipped via Fed Ex *** and was
delivered to you on 5/8/as you requestedAs a courtesy we can either issue a 25%
refund for the delays on this order if you decide to keep the product or you
can
return the order for a full refundThe refund of $will reflect on
your account within 1-business days if you approve the 25%Let us know how
you would like to move forwardPlease let us know if you have any other
questionsThank you
24hourwristbands.com is our name correctWe offer hour turn around times, but it comes with a priceWe are a service and in order to receive an order within a certain time frame the proper options must be selectedPlease return the entire order in full and our claims department will refund the remaining part of the orderThanks
Hello, we have communicated with the customer and we have reached an agreementRefunding the customer $for the defective merchandisePlease read Ticket# *** for reference.The refund was issued and will reflect on the customer's account within 1-business daysWe now feel we can close this claimThanks
*** *** * ***We would sincerely like to apologize for all the inconvenience you had to face regarding your order but please know it is very hard for an order to be printed exactly like a previous order as the printing specifications and personnel changes with every orderWe do understand
your disappointment but we would also like to clarify that the order is not totally differentThe printing came out a little dark and small but it is not something that can be considered defective but as you are displeased with the product we can offer a refund of 50% of your entire cost if you would like to keep the order or you could send the entire order back to us in which case we will refund the entire amount you were chargedWe would also like to clarify that the lanyards we use are bought separately, we do not manufacture themWe just print on them which is why the swivel clips may vary from before but please do not worry as we have always prioritized customer service over all aspects, that is why we always try to rectify a matter to the best of our abilities as we want our customers to be assured of the fact that our company always has their backWe apologize again for this mishap and we would like you to know that we will definitely try our best to provide better service and a better product if you wish to work with us again in the future.We hope this will not tarnish your relationship with us, a customer service representative will contact you via our ticketing system to rectify this matterPlease let us know how would you like to proceed in resolving this issue and we will follow through accordinglyThank you.Regards,24HourWristbands.Com
Dear ***We would first like to apologize for any inconvenience that you may have faced but please know that after looking into your order it seems that it was put on hold due to artwork issues for which you were called by our automated system several times to notify you about this issue but
since you provided a wrong contact number the calls could not reach youPlease understand that we could not move forward to production with the artwork you provided as it was of low resolution so we had to put the order in hold and needed a better artwork from youWe understand your disappointment but we ask you to understand our predicament as wellAlso please know that your order has been cancelled and a full refund has been issued accordinglyWe hope this mishap will not tarnish our relationship and prevent us from doing future business as this situation was because arose because of miscommunicationPlease contact us for any further inquiries, thank youSincerely,Imprint.com
Hello, due to the delay in production of your order we are
issuing a full refund for this order in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysThanks
Hello, we apologize for the inconvenience and delay of production for the product you orderedWe went ahead and issued a refund for the remaining amount of the order and the refund will reflect on your account within 1-business daysPlease let me know if you have any other questionsThanks
Hello, thanks for contacting usAfter reviewing your order, we noticed that there weren't any hidden chargesWe put an asterisk next to the promotional wristbands and we then state that ** Free Wristbands are available to order of silicone wristbands with a handling fee applies ($
for 1/inch, 1/inch and 3/inch wristbands / $for inch, inch and inch wristbands) and will be produced with Standard Production and Regular Shipping onlyThe Free Wristbands must have identical size and messages (including fonts and artworks) with the original orderAdditional colors, options and rush services cost extraOffer valid while supplies last."Now we definitely have no issue refunding the $for the tax/customs/handling which will reflect on your account within 1-business daysThe $for the promotional wristbands is much cheaper than you would pay for wristbandsIf you want us to refund the $we can remove the additional wristbandsPlease let us know how you would like to move forwardThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be MERELY and minimally simply tolerated I would like my response below to be added to the comments when dealing with this very unethical company This company does NOT appreciate customers and if they make a mistake, they will not help you solve the problems that they create I have also contacted their CEO on this issue and copied them on the numerous comments going back and forth I will file another complaint if my 25% is not put back into my account, be advised. I'm traveling for the next weeks, so to finally end this communication, I will accept the 25% refund to my accountThis does not mean that I accept the fact that they are not the correct color (navy)This is because I cannot believe the time and effort it takes to deal with your customer service teamA happy customer is a customer who is taken care of, listened to, appreciatedI feel irritated, disgusted and will never use your company againI hope your CEO reads thisFinally, I am so dissappointed that you are a Texas company and treat your customers this wayWith all the time and effort that went into this discussion, plus my notes on *** and Revdex.com, you could have saved yourself from those negative comments by having an excellent customer service teamI will take the 25% and end this because I am done with your companyI hope you get better customer service people at your company.*** * *** *** * *** * *** ***
*** *** ** * *** ** ** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** *** * *** *** * *** *** *** *** ** *** *** *** * *** ***
*** *** *** *** *** *** *** *** ** *** * *** ***
*** * *** ** *** *** ** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** ***
*** *** *** ** *** *** *** *** * *** ***
*** *** ** *** *** * *** **
*** *** *** *** *** *** *** *** *** *** *** *** *** ** ** ** *** *** *** *** ** *** * *** ***
*** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ***
*** *** *** * *** ** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** ** *** * *** ***
*** *** *** ** *** ** *** * ** ***
** *** *** *** *** *** *** *** ** ** ** *** *** *** *** * *** ***
** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** * *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** * *** ***
*** *** *** *** *** *** ** *** *** *** ** ** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** *** * *** ***
** *** *** *** ** *** *** ** * *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** * *** *** *** * *** ***
*** *** ** *** *** *** *** ** *** ** *** *** ** ** *** ** *** ** *** *** *** *** *** ** ** *** *** *** *** *** * *** ***
*** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** ** *** * *** ***
*** ** *** ** *** *** *** *** *** *** *** *** ** ** * *** ** *** *** *** *** ** *** ** *** *** *** ** *** *** ** *** ** ** *** *** *** * *** ***
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please understand that there are certain protocols to be followed by our representatives before issuing a full refundWe understand your displeasure but please understand that we have to verify
whether or not there was a defect in the product that was sent to you and how we can avoid those mistakes in the future which is why our representatives asked you for pictures and information about the defect on your product before a full refund can be issuedNonetheless, it seems that you did provide the necessary pictures and a full refund was hence issued on your order which will be transacted back to your card within a few business daysWe hope that this mishap will not tarnish our relationship and prevent us from doing future business, as we have always prioritized our customers over all aspectsPlease contact us for any further inquiries, thank youSincerely,24HourWristbands.com
Hello, the remaining refund for the amount of $was issued and should reflect on your account within the next 1-business daysThe total refund of $as well as the $from the taxes were all issued nowI hope we can now close this claimThanks!
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund will reflect on your account within 1-business
daysWe apologize for any confusionThe order was produced on time and shipped via Fed Ex *** and it looks as though there were no complaints with the
product receivedPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
"line-height:115%>Dear Customer,
Firstly we would sincerely like to
apologize for the error in the printingOur claims department has viewed the
images you provided and have verified your claim to be legitimateSecondly we
would like to apologize for the delay in getting the order remade
For convenience, we shall have a
customer service representative get in touch with you via the ticketing system
[Ticket # ***] about the remakeAs the remake was
requested some time ago, and as customers may need the remade products within a
particular time-frame, the representative shall contact you regarding whether
or not you still wish for the remake or if you would like to opt for a refund
If you still wish for
the remake, please confirm so via that ticket and the representative shall
issue one for you immediatelyWe advise you to kindly refer to the following
sections of our terms and conditions below:
CLAIMS AND REDO ORDERS
If
misspelling is the issue we will first examine the order
Redo
order will ship ground unless expedite shipping request at an additional
charge
RETURN & REFUND POLICY
We
will have a Claims Representative to review the issue and, upon verification of
the mistake, we will remake the product for youStandard Production and
Standard Shipping are only estimated schedules and are not guaranteed to meet
deadlines
--------------------------------------------------------------------------------...⇄ /> If you do opt for a remake, please be notified that it will follow time-frames
of standard production and ground shipping
Please
let us know via the ticket [#***] regarding how you would like for us to proceed
We await your response
Warmest
regards,
24hourwristbands
Dear ***,We would like to apologize for any and all inconvenience that you faced regarding this issue but please understand that our employee sent you two invoices to approve with the size of 12"x18" yard signs and a proof where the size of the yard signs where clearly stated and the whole point of having the invoice and proof approved by a customer is so that they can confirm the specifications before we proceed with the order which you haveAs according to our terms and conditions :-PHONE ORDER APPROVAL
You will receive an order confirmation / sales invoice via email
shortly after an order is placed over the phoneThis is an automated
email systemBy approval, the customer agrees to the order that all the
information is correct and accurateUpon the customer's approval, the
order will be processed immediately "AS IS" and cannot be modifiedIf
the automated email is not approved we reserve the right to delay
production until an approval is made on any order we consider high risk
If an order/invoice approved with error we are not liable or inclined
to redo, refund or discount for the mistakeOrders without an approval
will be charged and processed after hoursThis is to insure the
order arrives within the estimated timeline on the invoiceOrders
processed without approval will not be remade or refunded if the order
has an error.Also please know that our sales rep mentioned the size that you chose which was 12"x18" from minutes seconds onward which was causing the price difference to which you said "okay"The pricing confusion was that our sales rep was initially placing the order for 18"x24" yard signs as you wanted but as you were getting a lower price he asked for a screenshot to what you chose which after verifying he realized you chose a smaller size of 12"x18" yard signs so he assumed that was the correct size hence he confirmed that with you and proceeded on with thatWe understand that this was not the size you wanted but it is the one you approved to be produced on multiple occasionsPlease try and understand there is not much more we can do from our end regarding this matter as it was produced according to the specifications that were approved but to offer a maximum refund of $We hope this resolution will rectify this issue and close this casePlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Hello, since the order was apparently lost in transit we went ahead and issued a full refund because your product is not going to be delivered to youThe refund should have reflected on your account by nowWe should close this claim now that the issue has been resolved
Dear ***,We would first like to apologize for any and all inconvenience that you have faced but please know that the delay in response through our ticketing system was because of the situation in Houston for which we sincerely apologize and would also like you to know that we always get back to
our customers within hours and have always done the best we can with the most of our abilities to help and serve them better but due to unavoidable circumstances the delay was causedWe would like you to know that as of now your refund of $has been processed with the transaction id ***We hope we were able to clarify our situation and would also like to offer you a 10% discount on a future order of your choice in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
*** *** ***
We apologize for any and all inconvenience that you have had to face regarding your order with us but please know that we would have remade or refunded you for this issue only if you had contacted us within the time frame eligible for a claim which seems was explained to you
through our ticketing systemWe only allow a claim to be made within business days of receiving a product as a company policy which I am sure you will understand as we understand your disappointment which is why we are willing to offer a 50% refund on your order for this mishap even though we are not supposed toWe have always prioritized our customer over all aspects as they play the most vital role in our business, we hope this will not tarnish our relationship and prevent us from doing future businessPlease know that the refund we offered is purely out of courtesy and sincerity for you as we always try to do the best we can with most of our abilities for our customersPlease contact us for any further inquiriesSincerely,***
Dear ***We apologize for any inconvenience that you may have faced but please know the delay was caused for the order having to be on hold so we could resolve the artwork issue you had with your orderNonetheless, we hope you were satisfied with the resolution provided by our representative who
called and spoke to you and as of now the $refund is issued and it should be transacted back to your credit card on file with in -business days from the time it was issuedWe hope we were able to satisfy you and rectify this situationWe hope this incident will strengthen our relationship instead of hampering it and we will certainly do our best to serve you better in the futurePlease contact us for any further inquiriesThank youSincerely,24HourWristbands
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will be looking for the full refund amount on my account within the time frame of to business daysThank you
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please know that as we have stated before that the best we can do with the artwork provided will be similar to the production sample that we showed you via a picture through the emailsWe
understand your frustration and disappointment but please try and understand the situation from our side as well, as we did inform and warn you about us not being able to print your artwork properly on cooliesNonetheless we do understand your disappointment for which we request you provide multiple pictures of the coolies you received with multiple coolies in one frame in some pictures and some pictures up close on the coolies distinguishing the defect, also we request you provide screenshots of the email you received to be rude since we could not find an email like that from our sales@imprint email which was used to communicate with you about the artwork issue of the cooliesPlease provide us multiple pictures of the coolies you received and the email you stated was rude via our ticketing system and we will do the best we can with the most of our abilities to resolve this issueWe will be waiting for your response thank youSincerely,24HourWristbands.com
Hello, we apologize for any inconvenience
but we can confirm that this order has shipped via Fed Ex *** and was
delivered to you on 5/8/as you requestedAs a courtesy we can either issue a 25%
refund for the delays on this order if you decide to keep the product or you
can
return the order for a full refundThe refund of $will reflect on
your account within 1-business days if you approve the 25%Let us know how
you would like to move forwardPlease let us know if you have any other
questionsThank you
24hourwristbands.com is our name correctWe offer hour turn around times, but it comes with a priceWe are a service and in order to receive an order within a certain time frame the proper options must be selectedPlease return the entire order in full and our claims department will refund the remaining part of the orderThanks