Dear Customer,We apologize for any inconvenience you had to face with your order, we looked into both your orders and accept the fact that the order for wristbands were indeed late and the order for the wristbands went in time*** *** *** *** *** *** ** *** which shows that your order is delivered on Wed 6/08/12:pm, the previous tracking number you were provided was an incorrect oneWe understand your frustration but please try to understand that sometimes orders get delayed due to various reasons which can be anything from production delays or customs hold upsWe sincerely apologize for the delay and are willing to refund the entire order cost if you ship us back the product or you can keep the product and we will issue a 70% refund of the total order cost, please let us know which option would be convenient for you and we will follow through accordinglyWe hope this mishap will not tarnish your relationship with us and prevent us from doing future business, we are also offering you a 10% discount on a future orderWe hope to hear from you soon so this issue can be resolvedThank you.Sincerely,***
Hello, we have looked through this order and we are willing to cooperate with youFor someone to place an order through our online system with your information is a fraudulent charge which we don't tolerate so we will issue a full refund for youThe refund will reflect on your account within 1-
business daysWe hope that this resolves the issues and if you have any other questions please let us knowThanks for your cooperation with this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as long as they follow through with what they have promised They have told me they will waive the $if I indicate that this situation has been resolved with the Revdex.com This was promised by Nick, the manager of the claims department Once they get notification that I indicated it was resolved, they will process the order.Thanks, *** ***
Hello, we are issuing a refund for the tax/customs/handling
on your order of $The refund will reflect on your account within 1-business
daysWe apologize for any confusionWe have also refunded the additional $is for the
processing/handling fee for the promotional wristbands
Please let us know
if there is anything else we can assist you withYour order was also shipped and delivered via *** ** ***. Thanks for contacting us
Have a nice day
Hello, unfortunately this is our procedure as we do not print out shipping labels for clientsWe ask that you trust the process and if the order is defective you will be reimbursed as long as you ship the product via groundThanks
Hello, after receiving this order the customer states that the lanyards are nothing like the proofWe informed the customer to send images to the ticket that was createdThe customer had their claim reviewed and were offered a 25% refund to keep the product which they acceptedWe issued a refund
of $to the transaction charged and the customer still has the productWe do not feel any additional steps need to be taken since this claim was closed since an agreement was metPlease let us know what else we can doThanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I just wanted to make sure the company was aware of how their employees are treating customers with valid concerns
Dear *** ***,We apologize once again for any inconvenience that you may have encountered with your order and understand that your order was delayed for which we are very sorry but as we mentioned before we have no control over an order after it is shipped outWe completely take responsibility for the wrong information you were provided by one of our service representatives about your production and shipping specification so rest assured that all necessary actions will be taken in order to rectify that mishap, as for now we would like to offer you the refund of your expedited shipping charge of $which you had to pay, also a 10% discount on a future order of your choice if you choose as a token of apology from our sidePlease contact us through our ticketing system so we can issue the refund accordingly and contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
*** *** ***We apologize for the inconvenience that you had to face regarding your order with us, we understand your disappointment and acknowledge the fact that our phone representative did make a mistake and did not process your order to be *** ** *** or for it to be individually wrapped
according to our invoice but please know the invoice was sent to you for the sole purpose of your confirmation so you could verify the details of your order as we cannot proceed with a phone order before the invoice is confirmed by the customerAlso the charges that come with your order being *** ** *** and individually wrapped were not added to your total charge as wellThe customer service representative that took your order will be held liable but please try to understand that we only moved forward with the order to production only after you approved the invoice and so the order was made exactly according to the invoice.Nonetheless, we understand your frustration but we regret to inform you that a full refund for this case cannot be issued as we made the order exactly according to the invoice you approved but for our mistake we would like to offer a 50% refund and you can keep the order as wellFurthermore we would like to offer a 10% discount on your future order as a token of apology from our side and please be assured that we will definitely try and provide better service for you the next time aroundWe have always been a company who prioritized customer service over all aspects so it is very disappointing to have you displeased, we hope this mishap will not tarnish your relationship with us and you could find it in your heart to give us another chance.Regards,***
Respectfully you are incorrectWhen you select day air means that the product will arrive business days after it has shippedProduction and shipping are two separate things and when an order is placed at 2:PM the product does not go into "production" until the following business dayWe clearly state that on our terms and conditions that you must approve before an order gets confirmedIf you needed the product for Friday you would have had to select the day shipping methodThis is very clear and we are not being ignorant over this claimThis order is for $so it is considered a considerably small order, but we did all the proper steps from production and shippingWe ask that this claim gets closed because no further mediation is necessaryThank you
Dear *** ***,We apologize for all the inconvenience that you may have faced with your order with us, we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased but please know that we only asked for multiple artwork because we did not want
to go ahead and print your products with an insufficient imageYour order has already been cancelled according to our records and a full refund has been issued, it usually takes 5-business days for a refund to be transacted but as you require it be to be credited back as soon as possible we will push your refund by tomorrow and provide you with a transaction numberWe hope this mishap does not tarnish our relationship and prevent us from doing future businessWe are offering a 10% discount on a future order if you choose as a token of apologyThank you.Sincerely,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The issue is that the color I chose was light grey, and they printed using the dark grey colorThey stated that it printed dark grey and that it weren't through quality control and even though it came out very dark and didn't look right, they tinted anyway without notifying meA proof is supposed to be a resemblance of what the product will look like, I've received other proofs where it is very accurateI paid extra for the proof and it came out looking nothing alikeI want to warn other customers that their product will not coming out like the proof and the company doesn't care about it
Regards,
Hello, your order was placed with us on 10/9/and we inform our customers that your order will go into production the following business day which in this case was 10/12/The order shipped out on 10/24/via *** ** *** which is business days from the production startingWe
clearly state that standard production is 6-business days depending on our production schedule and capacityYour order was made on time and shipped to the address you provided usSince the order has shipped we do not feel a full refund should be issued, but if you don't need the product anymore you can send it back to our facilities for a policy refundPlease advise how you would like to move forwardThanks
Hello, thanks for contacting us A full refund has already been issued for this order and will reflect on your account within 1-business daysIf you have any other questions please feel free to contact us at any timeThank you
Hello ***,We sincerely apologize for the inconveniencePlease allow us to explainAs we are a printing company, we do not produce any material on which we printWe fully handle the entire designing and customization processes, however, the merchandise is bought from vendorsWe do advertise
official pop-sockets as we do indeed stock them for customizationHowever, there may have been a few that were defective or differed in any other aspect thereofThank you so much for bringing this to our attentionWe have already alerted our quality control team and will be revising the entire inventory to check for any more defective piecesIt is regretful and unfortunate that your received the defective ones and we sincerely apologize for itWe have duly sent you a return label & requested you to ship us back the remaining out of the 50, to which you have agreedOnce we receive the package, rest assured that we will be taking the matter to higher authorities for further investigation and to ensure that no other customer faces this problemAlthough you have already used the order partially, as a token of our apology and goodwill, we will still be issuing a full refund nonetheless due to the inconvenience you and your team facedWe would like to humbly apologize againWe hope this will not hinder you from doing further business with usThe full refund has been issued from our endKindly allow a few business days for it to reflect on your balanceThank you so very much for your cooperation, ***We appreciate it exceedingly.Warmest Regards,24hourwristbands.com
Hello, our claims team has determined that the shirt that was produced was made correctly, but since you were not satisfied with the product you received we have issued a full refund in the amount of $which will reflect on your account within 1-business daysThanks for contacting us
They have filled my order after about weeks, many phone calls from me and broken promises by themThey are clearly beyond their capacityWould not order from them again!Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the
resolution it proposed for my complaint, filed on *** 3:26:PM and assigned ID ***
Regards,
Hello, thanks for your postWe have already approved a refund in the amount of $to transaction ***This refund was issued on 7/24/and should reflect on your account within the next 1-business daysPlease let us know if you have any other questionsThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I Said "Oh Ok" because I understood why the price point was different at that timeHe knew exactly what I meant because he then sent me an 18Xinvoice AFTER I said "Oh ok." Which is where the issue isHe knew after he told me that size and I said "Oh ok" that I wanted 18XI did not think to look at the size again because I NEVER ASKED TO CHANGE IT! We moved onto price of shippingFrom that point on I was referring to 18XHe changed it to reach a price point instead of saying we cannot reach that price pointHad he not sent the 18Xprices after I said "Oh ok" that would make more sinceBut because he did that I know he knew what I meant and I know he did it behind my backI would scroll to the prices after that point because I did not dream someone would change something without me asking them to change my whole entire orderWe want our yard signs and we want them to be the sized I ASKED forAgain I repeat, I call in so that there is understanding on what I want, which he clearly knew after minutes, because I cannot talk to a computerIsn't that why you employee people to answer the phones as well? To help understand and clarify issues? Not change invoices to get business and reach price points without telling someone you cannot do that?
Regards,
Hello, due to the artwork issues before the production of your order we are
issuing a full refund for this line item in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysThanks
Dear Customer,We apologize for any inconvenience you had to face with your order, we looked into both your orders and accept the fact that the order for wristbands were indeed late and the order for the wristbands went in time*** *** *** *** *** *** ** *** which shows that your order is delivered on Wed 6/08/12:pm, the previous tracking number you were provided was an incorrect oneWe understand your frustration but please try to understand that sometimes orders get delayed due to various reasons which can be anything from production delays or customs hold upsWe sincerely apologize for the delay and are willing to refund the entire order cost if you ship us back the product or you can keep the product and we will issue a 70% refund of the total order cost, please let us know which option would be convenient for you and we will follow through accordinglyWe hope this mishap will not tarnish your relationship with us and prevent us from doing future business, we are also offering you a 10% discount on a future orderWe hope to hear from you soon so this issue can be resolvedThank you.Sincerely,***
Hello, we have looked through this order and we are willing to cooperate with youFor someone to place an order through our online system with your information is a fraudulent charge which we don't tolerate so we will issue a full refund for youThe refund will reflect on your account within 1-
business daysWe hope that this resolves the issues and if you have any other questions please let us knowThanks for your cooperation with this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as long as they follow through with what they have promised They have told me they will waive the $if I indicate that this situation has been resolved with the Revdex.com This was promised by Nick, the manager of the claims department Once they get notification that I indicated it was resolved, they will process the order.Thanks, *** ***
Hello, we are issuing a refund for the tax/customs/handling
on your order of $The refund will reflect on your account within 1-business
daysWe apologize for any confusionWe have also refunded the additional $is for the
processing/handling fee for the promotional wristbands
Please let us know
if there is anything else we can assist you withYour order was also shipped and delivered via *** ** ***. Thanks for contacting us
Have a nice day
Hello, unfortunately this is our procedure as we do not print out shipping labels for clientsWe ask that you trust the process and if the order is defective you will be reimbursed as long as you ship the product via groundThanks
Hello, after receiving this order the customer states that the lanyards are nothing like the proofWe informed the customer to send images to the ticket that was createdThe customer had their claim reviewed and were offered a 25% refund to keep the product which they acceptedWe issued a refund
of $to the transaction charged and the customer still has the productWe do not feel any additional steps need to be taken since this claim was closed since an agreement was metPlease let us know what else we can doThanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I just wanted to make sure the company was aware of how their employees are treating customers with valid concerns
Dear *** ***,We apologize once again for any inconvenience that you may have encountered with your order and understand that your order was delayed for which we are very sorry but as we mentioned before we have no control over an order after it is shipped outWe completely take responsibility for the wrong information you were provided by one of our service representatives about your production and shipping specification so rest assured that all necessary actions will be taken in order to rectify that mishap, as for now we would like to offer you the refund of your expedited shipping charge of $which you had to pay, also a 10% discount on a future order of your choice if you choose as a token of apology from our sidePlease contact us through our ticketing system so we can issue the refund accordingly and contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
*** *** ***We apologize for the inconvenience that you had to face regarding your order with us, we understand your disappointment and acknowledge the fact that our phone representative did make a mistake and did not process your order to be *** ** *** or for it to be individually wrapped
according to our invoice but please know the invoice was sent to you for the sole purpose of your confirmation so you could verify the details of your order as we cannot proceed with a phone order before the invoice is confirmed by the customerAlso the charges that come with your order being *** ** *** and individually wrapped were not added to your total charge as wellThe customer service representative that took your order will be held liable but please try to understand that we only moved forward with the order to production only after you approved the invoice and so the order was made exactly according to the invoice.Nonetheless, we understand your frustration but we regret to inform you that a full refund for this case cannot be issued as we made the order exactly according to the invoice you approved but for our mistake we would like to offer a 50% refund and you can keep the order as wellFurthermore we would like to offer a 10% discount on your future order as a token of apology from our side and please be assured that we will definitely try and provide better service for you the next time aroundWe have always been a company who prioritized customer service over all aspects so it is very disappointing to have you displeased, we hope this mishap will not tarnish your relationship with us and you could find it in your heart to give us another chance.Regards,***
Respectfully you are incorrectWhen you select day air means that the product will arrive business days after it has shippedProduction and shipping are two separate things and when an order is placed at 2:PM the product does not go into "production" until the following business dayWe clearly state that on our terms and conditions that you must approve before an order gets confirmedIf you needed the product for Friday you would have had to select the day shipping methodThis is very clear and we are not being ignorant over this claimThis order is for $so it is considered a considerably small order, but we did all the proper steps from production and shippingWe ask that this claim gets closed because no further mediation is necessaryThank you
Dear *** ***,We apologize for all the inconvenience that you may have faced with your order with us, we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased but please know that we only asked for multiple artwork because we did not want
to go ahead and print your products with an insufficient imageYour order has already been cancelled according to our records and a full refund has been issued, it usually takes 5-business days for a refund to be transacted but as you require it be to be credited back as soon as possible we will push your refund by tomorrow and provide you with a transaction numberWe hope this mishap does not tarnish our relationship and prevent us from doing future businessWe are offering a 10% discount on a future order if you choose as a token of apologyThank you.Sincerely,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The issue is that the color I chose was light grey, and they printed using the dark grey colorThey stated that it printed dark grey and that it weren't through quality control and even though it came out very dark and didn't look right, they tinted anyway without notifying meA proof is supposed to be a resemblance of what the product will look like, I've received other proofs where it is very accurateI paid extra for the proof and it came out looking nothing alikeI want to warn other customers that their product will not coming out like the proof and the company doesn't care about it
Regards,
Hello, your order was placed with us on 10/9/and we inform our customers that your order will go into production the following business day which in this case was 10/12/The order shipped out on 10/24/via *** ** *** which is business days from the production startingWe
clearly state that standard production is 6-business days depending on our production schedule and capacityYour order was made on time and shipped to the address you provided usSince the order has shipped we do not feel a full refund should be issued, but if you don't need the product anymore you can send it back to our facilities for a policy refundPlease advise how you would like to move forwardThanks
Hello, thanks for contacting us A full refund has already been issued for this order and will reflect on your account within 1-business daysIf you have any other questions please feel free to contact us at any timeThank you
Hello ***,We sincerely apologize for the inconveniencePlease allow us to explainAs we are a printing company, we do not produce any material on which we printWe fully handle the entire designing and customization processes, however, the merchandise is bought from vendorsWe do advertise
official pop-sockets as we do indeed stock them for customizationHowever, there may have been a few that were defective or differed in any other aspect thereofThank you so much for bringing this to our attentionWe have already alerted our quality control team and will be revising the entire inventory to check for any more defective piecesIt is regretful and unfortunate that your received the defective ones and we sincerely apologize for itWe have duly sent you a return label & requested you to ship us back the remaining out of the 50, to which you have agreedOnce we receive the package, rest assured that we will be taking the matter to higher authorities for further investigation and to ensure that no other customer faces this problemAlthough you have already used the order partially, as a token of our apology and goodwill, we will still be issuing a full refund nonetheless due to the inconvenience you and your team facedWe would like to humbly apologize againWe hope this will not hinder you from doing further business with usThe full refund has been issued from our endKindly allow a few business days for it to reflect on your balanceThank you so very much for your cooperation, ***We appreciate it exceedingly.Warmest Regards,24hourwristbands.com
Hello, our claims team has determined that the shirt that was produced was made correctly, but since you were not satisfied with the product you received we have issued a full refund in the amount of $which will reflect on your account within 1-business daysThanks for contacting us
They have filled my order after about weeks, many phone calls from me and broken promises by themThey are clearly beyond their capacityWould not order from them again!Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the
resolution it proposed for my complaint, filed on *** 3:26:PM and assigned ID ***
Regards,
Hello, thanks for your postWe have already approved a refund in the amount of $to transaction ***This refund was issued on 7/24/and should reflect on your account within the next 1-business daysPlease let us know if you have any other questionsThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I Said "Oh Ok" because I understood why the price point was different at that timeHe knew exactly what I meant because he then sent me an 18Xinvoice AFTER I said "Oh ok." Which is where the issue isHe knew after he told me that size and I said "Oh ok" that I wanted 18XI did not think to look at the size again because I NEVER ASKED TO CHANGE IT! We moved onto price of shippingFrom that point on I was referring to 18XHe changed it to reach a price point instead of saying we cannot reach that price pointHad he not sent the 18Xprices after I said "Oh ok" that would make more sinceBut because he did that I know he knew what I meant and I know he did it behind my backI would scroll to the prices after that point because I did not dream someone would change something without me asking them to change my whole entire orderWe want our yard signs and we want them to be the sized I ASKED forAgain I repeat, I call in so that there is understanding on what I want, which he clearly knew after minutes, because I cannot talk to a computerIsn't that why you employee people to answer the phones as well? To help understand and clarify issues? Not change invoices to get business and reach price points without telling someone you cannot do that?
Regards,
Hello, due to the artwork issues before the production of your order we are
issuing a full refund for this line item in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysThanks