Dear ***,We have listened to all recordings that we have on your order and upon reviewing the entire conversation that took place it seems that there were some minuscule miscommunication that lead to this outcomeOur sales representative mentioned what size and specifications you chose at minutes seconds on the recording where he stated that the price and size which was for 18"x24" yard signs after which you asked for an invoice on minutes seconds onward since the total on your order page was less than the total we were stating, our sales rep asked for a screenshot of your order page to cross check what you selected and what he selected to figure out the reason for the price difference which upon verification he mentioned that you selected 12"x18" yard signs at minutes into the recording which was causing the price difference to which he mentioned that you can change to this and you asked for another invoice to see the overall cost to which our sales rep stated that he will be sending the invoice with these specs and if you are alright with it he will move it forward to process the order with a discountAnother invoice was sent by our sales rep on minutes seconds into the recording where he clearly stated that this pricing was for the 12"x18" yard signs and he asked you to approve it if you were okay with that so we could proceed with the orderAlso, the call after that through which our sales rep reached your office for approving the proof, the size was also mentioned to the gentleman that received that callWe understand your frustration and disappointment but please try and understand this situation from our side as we have done everything according to the specifications you approved which was clearly stated in the invoice and the proof that we sent youWe have always done the most we can with the best of our abilities to help our customers when ever we are at fault but there are times like this when we have done nothing wrong but produce an order exactly according to the specifications approved but it still ended in a mishapPlease know that we cannot be held liable for this issue as we have followed every proper protocol before producing these products but as we have always prioritized our customers over all aspects we are offering a $refund on your order as a token of courtesy and goodwill in hopes that this minor incident will not tarnish our relationship and prevent us from doing future businessWe hope that you understand and realize our situation in this matter and give us another chance as we will also provide a 10% discount on a future order of your choicePlease contact us for any further inquiriesThank youSincerely,24HourWristbands.com
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/15/10:32:AM and assigned ID ***
Regards,HelloThank you to the Revdex.com, I appreciate everything you do, I went to my bank today, and it turns out they where aware of the refunds that could occur so they allowed the full refund of my money from imprintsSo therefore my money has been returned, I am satisfied with this outcomeAgain, thank you for your serviceI will pursue no further action
Hello, thank you for you submitting this informationWe have went ahead and issued a full refund for this order since we did not meet your rush in hands dateWe apologize for the delay and we thank you for your patience with this matterThe refund will reflect on your account within 1-business
daysPlease let us know if there is anything else we can do for youThanks
Hello, this order was produced incorrectly and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via *** **Thanks for
your patience with this matterPlease let us know if you have any other questionsThanks
The refund was issued on 6/17/15 to transaction *** so it should have reflected on your account by nowWe process thousands of orders a day so yes mistakes do happen, but we accept full responsibility when they doWe thank you for your patience with this matter
*** *** * ***We apologize for any inconvenience that you may have faced with your order, please know that we shipped out your order as soon as possible when you gave an extended deadline of 09/and according to *** *** *** *** it was delivered on Tue 9/27/7:
pmWe have always prioritized our customers and have done the most we can with the best of our abilities to satisfy them but there are still times where things go wrong but we do all we can to rectify any issues from our behalf which is why we would like to offer you a 10% discount on a future order if you choose as a token of our apology and in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely,***
Hello, we have issued a full refund for this order because the customer was not fully satisfied with their orderWe apologize for any inconvenience and we thank you for your patienceThe refund will reflect on your account within 1-business daysThank you
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/1/2:55:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I will not argue about your turn-around time, you can find THOUSANDS of people with my exact same issues, despite your claimsYou have one star on ***, and a consumer has even created an entire website called *** to attempt to notify prospect customersUnfortunately I did not find these reviews before making my purchase. I paid "the price" and did not receive the service you claim to provideI will gladly ship you the wristbands, plesse provide a prepaid shipping label to return them and I will get them on their wayI refuse to pay to ship these back to you on my dollar, none of this is my mistake.
Regards,
Dear ***,Please understand that it would serve no purpose for us to change the size of your yard signs, instead it would be a more pricier sale for us if we sold you the 18"x24" yard signs as you initially wanted but as you were getting a lower price and when our sales rep realized that he thought that was the size you were intendingAfter which invoices and a proof was sent to you just so that you can confirm the specifications that were chosen for your order to which you did and it was produced that wayIt is truly disappointing for us that this issue with your order has to come to this point as according to the call recordings you were a very decent person who had a great phone conversation with us but please understand that there is not much we can do for this order at this moment as we have produced the products exactly according to the specifications you confirmedAs we have stated previously the most we can do regarding this order at this point is provide a refund of $as a courtesy, we apologize again for all the inconvenience and hope that you realize that we did nothing wrong but produce the order how you confirmed it to be producedIt is a shame that we have lost our goodwill with you but we were only following company protocolA further 10% refund on a future order of your choice still stands if you do want to avail itThank you.Sincerely,24HourWristbands.com
Dear Jana ***We were finally able to process the refund to your credit card, the refund was stuck because of an error from the system due to a glitch but we were able fix that problem and process itHere is the Transaction ID: *** for your refund of $We hope this issue is resolved and this mishap will not prevent us from doing future businessWe are offering a 10% discount on a future order if you choose as a token of apology for all the inconveniencePlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Hello, thanks for providing the images through our ticket systemWe have approved a full refund and it will reflect on your account within 1-business daysWe apologize for our production of your product not being up to parPlease let us know if you have any other questionsThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My complaint isn't about a refund or the money, it's about the lack of decent customer serviceSomeone sent a message, asking for a different color, I gave one, they said they would process the order with the original color that they found in stockThe next day I asked if everything was on track, and that same ticket reflected that it was indeed still on trackThe following day, I got a phone call saying to check my messages, I did, and there I come to find out that nothing had been doneI tried calling, was hung up on twice by your automated messagesI got a hold of someone who transfered me to the same extension that hung up on meThen finally I got a human being's voice by calling your order line (I should never have to call that many times to talk to someone about that) who said nothing had been done because I never selected a colorThe bands were supposed to be in the next day for a fund raiserSo not only did I think I had done everything right (and according to the open tickets, I did do everything right), but my club missed out a fundraiser that they needed to have in order to pay for their graduation siteThat made me incredibly sad and frustratedTHAT is what needs to be fixedHUMAN CONTACT and smart human contactNo one should EVER get the run around especially when they are paying extra to make sure things get done ON TIME
Regards,
*** ***
Hello, thanks for submitting your information about your experience with us and we apologize for the inconvenience of the delays you had to deal withWe went ahead and issued the refund for the amount requested of $and it will reflect on your account 1-business daysThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response does not solve my complaint because the order did not arrive in time for the intended event There is now no purpose for the product I called after the date of the event to cancel the order and was once again hung up on by staff Once I was able to speak with someone I was told the order could not be cancelled At this point, a full refund and contact to the office to process the refund would be the only acceptable resolution
Regards,
*** *** ** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]The only reason that I've accepted the offer is because the copy took so long to take action, I had no choice but to use the bags.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello, as you can see the product the customer ordered was made correctlyThe selected the glow in the dark wristbands which are translucent in order to be able to glow so selecting an inside message with both a front and back message may lead to overlappingIf you do not want the order you can
ship it back for a policy refund of 75%Please let us know how you would like to advanceThanks
Hello, we apologize that you were not fully satisfied with your experienceWe tried looking for your order with the information provided, but we were not able to locate the order #Please provide us with your order number and we will do our best to find a resolution asap! Thank you
Hello, thanks for contacting us with this matterIt looks as though you spoke to our customer service team and a full refund was already issued for this orderThe refund takes 3-business days to reflect on your account so we just ask you to be patient as the refund was issued on 4/15/Thank
you for choosing imprint.com
Hello, we can confirm that a new order was shipped out for the customer via *** ** *** and we are not sure what the issue is at this timeWe thought the new color choice was a great alternate and we hope the customer was satisfiedThanks
Dear ***,We have listened to all recordings that we have on your order and upon reviewing the entire conversation that took place it seems that there were some minuscule miscommunication that lead to this outcomeOur sales representative mentioned what size and specifications you chose at minutes seconds on the recording where he stated that the price and size which was for 18"x24" yard signs after which you asked for an invoice on minutes seconds onward since the total on your order page was less than the total we were stating, our sales rep asked for a screenshot of your order page to cross check what you selected and what he selected to figure out the reason for the price difference which upon verification he mentioned that you selected 12"x18" yard signs at minutes into the recording which was causing the price difference to which he mentioned that you can change to this and you asked for another invoice to see the overall cost to which our sales rep stated that he will be sending the invoice with these specs and if you are alright with it he will move it forward to process the order with a discountAnother invoice was sent by our sales rep on minutes seconds into the recording where he clearly stated that this pricing was for the 12"x18" yard signs and he asked you to approve it if you were okay with that so we could proceed with the orderAlso, the call after that through which our sales rep reached your office for approving the proof, the size was also mentioned to the gentleman that received that callWe understand your frustration and disappointment but please try and understand this situation from our side as we have done everything according to the specifications you approved which was clearly stated in the invoice and the proof that we sent youWe have always done the most we can with the best of our abilities to help our customers when ever we are at fault but there are times like this when we have done nothing wrong but produce an order exactly according to the specifications approved but it still ended in a mishapPlease know that we cannot be held liable for this issue as we have followed every proper protocol before producing these products but as we have always prioritized our customers over all aspects we are offering a $refund on your order as a token of courtesy and goodwill in hopes that this minor incident will not tarnish our relationship and prevent us from doing future businessWe hope that you understand and realize our situation in this matter and give us another chance as we will also provide a 10% discount on a future order of your choicePlease contact us for any further inquiriesThank youSincerely,24HourWristbands.com
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/15/10:32:AM and assigned ID ***
Regards,HelloThank you to the Revdex.com, I appreciate everything you do, I went to my bank today, and it turns out they where aware of the refunds that could occur so they allowed the full refund of my money from imprintsSo therefore my money has been returned, I am satisfied with this outcomeAgain, thank you for your serviceI will pursue no further action
Hello, thank you for you submitting this informationWe have went ahead and issued a full refund for this order since we did not meet your rush in hands dateWe apologize for the delay and we thank you for your patience with this matterThe refund will reflect on your account within 1-business
daysPlease let us know if there is anything else we can do for youThanks
Hello, this order was produced incorrectly and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via *** **Thanks for
your patience with this matterPlease let us know if you have any other questionsThanks
The refund was issued on 6/17/15 to transaction *** so it should have reflected on your account by nowWe process thousands of orders a day so yes mistakes do happen, but we accept full responsibility when they doWe thank you for your patience with this matter
*** *** * ***We apologize for any inconvenience that you may have faced with your order, please know that we shipped out your order as soon as possible when you gave an extended deadline of 09/and according to *** *** *** *** it was delivered on Tue 9/27/7:
pmWe have always prioritized our customers and have done the most we can with the best of our abilities to satisfy them but there are still times where things go wrong but we do all we can to rectify any issues from our behalf which is why we would like to offer you a 10% discount on a future order if you choose as a token of our apology and in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely,***
Hello, we have issued a full refund for this order because the customer was not fully satisfied with their orderWe apologize for any inconvenience and we thank you for your patienceThe refund will reflect on your account within 1-business daysThank you
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/1/2:55:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I will not argue about your turn-around time, you can find THOUSANDS of people with my exact same issues, despite your claimsYou have one star on ***, and a consumer has even created an entire website called *** to attempt to notify prospect customersUnfortunately I did not find these reviews before making my purchase. I paid "the price" and did not receive the service you claim to provideI will gladly ship you the wristbands, plesse provide a prepaid shipping label to return them and I will get them on their wayI refuse to pay to ship these back to you on my dollar, none of this is my mistake.
Regards,
Dear ***,Please understand that it would serve no purpose for us to change the size of your yard signs, instead it would be a more pricier sale for us if we sold you the 18"x24" yard signs as you initially wanted but as you were getting a lower price and when our sales rep realized that he thought that was the size you were intendingAfter which invoices and a proof was sent to you just so that you can confirm the specifications that were chosen for your order to which you did and it was produced that wayIt is truly disappointing for us that this issue with your order has to come to this point as according to the call recordings you were a very decent person who had a great phone conversation with us but please understand that there is not much we can do for this order at this moment as we have produced the products exactly according to the specifications you confirmedAs we have stated previously the most we can do regarding this order at this point is provide a refund of $as a courtesy, we apologize again for all the inconvenience and hope that you realize that we did nothing wrong but produce the order how you confirmed it to be producedIt is a shame that we have lost our goodwill with you but we were only following company protocolA further 10% refund on a future order of your choice still stands if you do want to avail itThank you.Sincerely,24HourWristbands.com
Dear Jana ***We were finally able to process the refund to your credit card, the refund was stuck because of an error from the system due to a glitch but we were able fix that problem and process itHere is the Transaction ID: *** for your refund of $We hope this issue is resolved and this mishap will not prevent us from doing future businessWe are offering a 10% discount on a future order if you choose as a token of apology for all the inconveniencePlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Hello, thanks for providing the images through our ticket systemWe have approved a full refund and it will reflect on your account within 1-business daysWe apologize for our production of your product not being up to parPlease let us know if you have any other questionsThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My complaint isn't about a refund or the money, it's about the lack of decent customer serviceSomeone sent a message, asking for a different color, I gave one, they said they would process the order with the original color that they found in stockThe next day I asked if everything was on track, and that same ticket reflected that it was indeed still on trackThe following day, I got a phone call saying to check my messages, I did, and there I come to find out that nothing had been doneI tried calling, was hung up on twice by your automated messagesI got a hold of someone who transfered me to the same extension that hung up on meThen finally I got a human being's voice by calling your order line (I should never have to call that many times to talk to someone about that) who said nothing had been done because I never selected a colorThe bands were supposed to be in the next day for a fund raiserSo not only did I think I had done everything right (and according to the open tickets, I did do everything right), but my club missed out a fundraiser that they needed to have in order to pay for their graduation siteThat made me incredibly sad and frustratedTHAT is what needs to be fixedHUMAN CONTACT and smart human contactNo one should EVER get the run around especially when they are paying extra to make sure things get done ON TIME
Regards,
*** ***
Hello, thanks for submitting your information about your experience with us and we apologize for the inconvenience of the delays you had to deal withWe went ahead and issued the refund for the amount requested of $and it will reflect on your account 1-business daysThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response does not solve my complaint because the order did not arrive in time for the intended event There is now no purpose for the product I called after the date of the event to cancel the order and was once again hung up on by staff Once I was able to speak with someone I was told the order could not be cancelled At this point, a full refund and contact to the office to process the refund would be the only acceptable resolution
Regards,
*** *** ** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]The only reason that I've accepted the offer is because the copy took so long to take action, I had no choice but to use the bags.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello, as you can see the product the customer ordered was made correctlyThe selected the glow in the dark wristbands which are translucent in order to be able to glow so selecting an inside message with both a front and back message may lead to overlappingIf you do not want the order you can
ship it back for a policy refund of 75%Please let us know how you would like to advanceThanks
Hello, we apologize that you were not fully satisfied with your experienceWe tried looking for your order with the information provided, but we were not able to locate the order #Please provide us with your order number and we will do our best to find a resolution asap! Thank you
Hello, thanks for contacting us with this matterIt looks as though you spoke to our customer service team and a full refund was already issued for this orderThe refund takes 3-business days to reflect on your account so we just ask you to be patient as the refund was issued on 4/15/Thank
you for choosing imprint.com
Hello, we can confirm that a new order was shipped out for the customer via *** ** *** and we are not sure what the issue is at this timeWe thought the new color choice was a great alternate and we hope the customer was satisfiedThanks