Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I asked this company to cancel my order and provide a full refund moments after my purchaseThe production on the product had not started, nor had they even processed my paymentA ticket was opened for a full refundThey ignored my request and started production on my product days after I asked them to cancel the orderThis should have never happenedI opened tickets after I received an email saying my product was in production asking why this happenedThe company closed my tickets with no response, ignoring meIf this is legal, then it is most certainly terrible business ethics and this company should be shut down
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I am responding only because a delivery of bags was finally made on 3/18/16. We will never use *** again - I have never had such an unpleasant experience in attempting to purchase anything and I have been doing this for years!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me After working with Anan at the company, he agreed to take back my remaining stock and send me a full refund I received the refund this morning
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The business didn't adhere to the time frame of the refund that was why the claim was opened
Hello, we are not sure why this dispute was opened because the customer spoke to our customer service team on *** and they were informed that a full refund of $was issued already on ***We are always trying to assist all of our customers, but we do ask them to wait 1-business days
to see the changes reflect on their accountThank you
Hello, your order was already refunded in the amount of $to transaction on 4/17/Please let us know if you have any other questionsIf not please close this claimThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Wednesday, October 26, 10:AM *** *** *** Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** My order # was ***The order was NOT produced exactly how I chose. I chose day production and after 2-days of email updates, I heard nothing. When I called to check on the order and see why IT HADN'T BEEN produced after days, I was told by your customer service agent that he couldn't check on the status at all (and the status check on your website didn't work either) because it wasn't a "rush" order.Furthermore, if the shipping time is not guaranteed and is just an estimate, why would I be presented with a list of choices AND PAY MORE for the faster choice that's not guaranteed??? It's advertising
Hello, thanks for contacting usWe went ahead and issued a full refund for your orderThe refund will reflect on your account within 1-business days and if you have any questions please let us knowWe will not ship this order out and we have marked this as resolvedThanks
Hello, this order was reviewed and we are not sure why you opened a claim with the Revdex.comWe issued a refund this morning just as promised to you when we spoke to you and canceled the order in fullThe refund will reflect on your account within 1-business daysIf you have any other questions, feel
free to contact us at anytimeThanks, have a great day!
Hello, we have already provided tracking information for
this order which showed the order was made on timeNot one attempted to contact
our company was made by the customerWe allow up to days upon receiving the
product for a customer to file a claim with our customer service teamYour
order was placed on 5/4/and we clearly state that all orders will go into production the next business day and we did that as we shipped the order out 5/5/via *** ** *** and it was delivered the next business dayIf we make a mistake and do not ship an order out on time we will always issue a full refund and even let the customer keep the product, but this did
not occur and we have no reason to believe the customer was not fully satisfied
with the orderThey have either used or distributed the product
Hello, that is no problemWe issued the $refund this morning and it will reflect on your account within 1-business daysThanks for your patience and cooperation with this matterHave a great weekend!
Hello, we have already issued a refund for this as requested. Refunded $to transaction *** and it should reflect on your account within the next 1-business daysWe have a process for refunds so we ask that you please be patientThanks for contacting us
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for your help in resolving this matter
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $The refund should have reflected on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional
wristbandsPlease let us know
if there is anything else we can assist you withWe can't refund the $because those wristbands were produced and shipped out via *** ** ***. Thanks for contacting us
Have a nice day
Dear*** ***
We apologize for all and any inconvenience that you had to face with your order but as of now a full remake of all koozies have been issued, the order numbers for the remake orders are *** *** *** and we are trying our best to have it delivered within 27th
which is your requested deadlineYour remake for the koozies seems to have already been shipped and delivered, here is the Tracking Number: *** and the koozie remake is in production at the moment and will ship out soonPlease contact us for any further inquiries about your remake orderThank you.Sincerely,***
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 7-business daysThe customer has received the
order
and has not contacted us with any issues regarding the product they receivedWe apologize if you felt this order took longer than expected, but it was technically on timeOrder was shipped via Fed Ex ***If the customer does not want the
product, we ask that they return it in full for a refundThank you
Hello, an order like this should be no problem processingNot sure why you got that response from a representativeWe wish you got their name, but we will have one of our top representatives contact you with pricing and information to help you get this order placed
Hello, we apologize for any inconvenience but we have issued a full refund for this orderThe refund will reflect on your account within 1-business daysThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I asked this company to cancel my order and provide a full refund moments after my purchaseThe production on the product had not started, nor had they even processed my paymentA ticket was opened for a full refundThey ignored my request and started production on my product days after I asked them to cancel the orderThis should have never happenedI opened tickets after I received an email saying my product was in production asking why this happenedThe company closed my tickets with no response, ignoring meIf this is legal, then it is most certainly terrible business ethics and this company should be shut down
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I am responding only because a delivery of bags was finally made on 3/18/16. We will never use *** again - I have never had such an unpleasant experience in attempting to purchase anything and I have been doing this for years!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me After working with Anan at the company, he agreed to take back my remaining stock and send me a full refund I received the refund this morning
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The business didn't adhere to the time frame of the refund that was why the claim was opened
Hello, we are not sure why this dispute was opened because the customer spoke to our customer service team on *** and they were informed that a full refund of $was issued already on ***We are always trying to assist all of our customers, but we do ask them to wait 1-business days
to see the changes reflect on their accountThank you
Hello, your order was already refunded in the amount of $to transaction on 4/17/Please let us know if you have any other questionsIf not please close this claimThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Wednesday, October 26, 10:AM *** *** *** Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** My order # was ***The order was NOT produced exactly how I chose. I chose day production and after 2-days of email updates, I heard nothing. When I called to check on the order and see why IT HADN'T BEEN produced after days, I was told by your customer service agent that he couldn't check on the status at all (and the status check on your website didn't work either) because it wasn't a "rush" order.Furthermore, if the shipping time is not guaranteed and is just an estimate, why would I be presented with a list of choices AND PAY MORE for the faster choice that's not guaranteed??? It's advertising
Hello, thanks for contacting usWe went ahead and issued a full refund for your orderThe refund will reflect on your account within 1-business days and if you have any questions please let us knowWe will not ship this order out and we have marked this as resolvedThanks
Hello, this order was reviewed and we are not sure why you opened a claim with the Revdex.comWe issued a refund this morning just as promised to you when we spoke to you and canceled the order in fullThe refund will reflect on your account within 1-business daysIf you have any other questions, feel
free to contact us at anytimeThanks, have a great day!
Hello, we have already provided tracking information for
this order which showed the order was made on timeNot one attempted to contact
our company was made by the customerWe allow up to days upon receiving the
product for a customer to file a claim with our customer service teamYour
order was placed on 5/4/and we clearly state that all orders will go into production the next business day and we did that as we shipped the order out 5/5/via *** ** *** and it was delivered the next business dayIf we make a mistake and do not ship an order out on time we will always issue a full refund and even let the customer keep the product, but this did
not occur and we have no reason to believe the customer was not fully satisfied
with the orderThey have either used or distributed the product
Hello, that is no problemWe issued the $refund this morning and it will reflect on your account within 1-business daysThanks for your patience and cooperation with this matterHave a great weekend!
Hello, we have already issued a refund for this as requested. Refunded $to transaction *** and it should reflect on your account within the next 1-business daysWe have a process for refunds so we ask that you please be patientThanks for contacting us
Hello, we have already issued a full refund for this order on 5/20/This claim should be closed as it is already resolvedThanks
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for your help in resolving this matter
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $The refund should have reflected on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional
wristbandsPlease let us know
if there is anything else we can assist you withWe can't refund the $because those wristbands were produced and shipped out via *** ** ***. Thanks for contacting us
Have a nice day
Dear*** ***
We apologize for all and any inconvenience that you had to face with your order but as of now a full remake of all koozies have been issued, the order numbers for the remake orders are *** *** *** and we are trying our best to have it delivered within 27th
which is your requested deadlineYour remake for the koozies seems to have already been shipped and delivered, here is the Tracking Number: *** and the koozie remake is in production at the moment and will ship out soonPlease contact us for any further inquiries about your remake orderThank you.Sincerely,***
We will refund your order in full if you ship the product back to usThis is the only way our claims team can approve a full refundThank you
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 7-business daysThe customer has received the
order
and has not contacted us with any issues regarding the product they receivedWe apologize if you felt this order took longer than expected, but it was technically on timeOrder was shipped via Fed Ex ***If the customer does not want the
product, we ask that they return it in full for a refundThank you
Hello, an order like this should be no problem processingNot sure why you got that response from a representativeWe wish you got their name, but we will have one of our top representatives contact you with pricing and information to help you get this order placed
Hello, we apologize for any inconvenience but we have issued a full refund for this orderThe refund will reflect on your account within 1-business daysThank you