Hello, we informed the customer that the claim was denied and the order will not be remadeShe is comparing her order to an order from years ago, but we clearly explained that reorders will not look the same as the previous orderThese are customized products which do have minor differences from
order to order because no mold/screen is saved due to costs and storage issuesWe offered the customer a 10% courtesy refund, but this was not acceptedThe most we can offer is 15% for an order that was produced and delivered according to specificationsPlease advise how you would like to move forwardThanks
Hello, this order was placed with our company through our online ordering systemWe did review the order and it looks as though the mugs and pens did not ship so we issued a refund for these two line itemsThe refund in the amount of $will reflect on your account within 1-business days
The order for the grocery bags was actually placed as piecesIf you are not satisfied with that product we can issue a full refund for that line item once we receive the product back from youPlease let us know how you would like to move forwardThanks
Hello, since the product has been returned we are issuing a full refund for this orderThe refund will reflect on your account within 1-business daysWe apologize for any inconvenience with this orderThanks for your cooperation
Hello, we do not provide labels for shipping, but if the mistake is indeed ours we will credit you with the shipping costs fro the orderWe ask that you please ship the product via ground shipping and we will send you a verdict once our claims team receives and reviews the orderThanks
Dear
*** ***
You
have our most
sincere apologies for the inconvenience you faced regarding this
order
Your
order *** was delivered on Saturday, December 26,
As per our terms and conditions, we do not initiate/process any claim after
days of receiptOur representatives were thus following the company protocolPlease
know that we bear no responsibility once the item has been delivered and that
it is in no way our liability that you could not attend to your delivered package
immediately or on time
Nonetheless, a ticket was opened by one of our
representatives on 2016-01-to initiate the claimsEven though it was long past the timeline
for the initiation and processing claims, we requested claims images from you via
that very ticket [#***] to which you did not respond
Our
records show that you contacted us again at the beginning of February regarding
the claims, but it was way past the official timeline for the claims process
Please recall that we did indeed try to initiate a claim, as courtesy, even
after the timeline had passed to which you did not respond
However,
as customer satisfaction is highly prioritized by us, we are willing to re-open
the claims processNote that we require images for verification so that a
proper resolution can be reached
A
customer service representative shall get in touch with you via the ticketing systemPlease provide us with several images of the productWe hope that you will
cooperate with us so that this issue can be resolved. Thank you
The information below has been posted for reference purposes: --------------------------------------------------------------------------------...⇄ />
TERMS & CONDITION
CLAIMS AND REDO ORDERS
Please check your order immediately upon
receiptAll claims must be reported within calendar days upon receipt of
goods
RETURN & REFUND POLICY
If you receive merchandise that you believe
is defective or of unacceptable print quality, you can use our online ticketing
system to send us at least three
pictures or more of the product within
days of deliveryPlease provide pictures from different angles for a
clear verification
Any
requests for a remake or refund past days after delivery will be denied --------------------------------------------------------------------------------...⇄
Hello, we can confirm that a full refund
in the amount of $was issued this morningYou just spoke and canceled
this order with our company yesterday so we are not sure why you are filing a
dispute with the Revdex.comWe assured you that we would handle this matter and we
didClaims like these
are a bit premature and unnecessary, but the refund will
reflect on your account within 1-businessdaysThank you
Hello, all we located under your name is a sample package for a black wristbandPlease clarify as to what you are expecting to receive because we do not have an actual order under your nameThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]When I originally received the email to approve the proof, I had called and talked to a young lady about my concern regarding the HOT PINK font seeming so light when I printed out the proof verses what *** proof looked like on their web-site. She assured me it would be OK with the glow-in-the-dark green bracelet. The contrast to the proof on their web-site verses the actual item IS NOT a slight difference, it's a MAJOR difference, as you can see by the pictures I've attached.And their reply to me returning the wristbands for a 75% refund, at my expense to shipping none the less, is in my opinion unjust and VERY insensitve considering the reason why I ordered these in the first place.In my 25+ years as a career woman, in my opinion, *** has delivered some of the poorest customer service I have EVER encountered!
Regards,*** *** ***
Hello, we can confirm that a full refund
in the amount of $was issued this morningYou just spoke and canceled
this order with our company yesterday so we are not sure why you are filing a
dispute with the Revdex.comWe assured you that we would handle this matter and we
didClaims like these
are a bit premature and unnecessary, but the refund will
reflect on your account within 1-businessdaysThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meThank You
Hello, thanks for contacting usWe apologize for the inconvenience that you experienced and we went ahead and issued a full refund for youThe refund will reflect on your account within 1-business daysIf you have any other questions, please feel free to contact us at any timeThanks
">Dear Customer,
We apologize for any inconvenience causedAllow us to clarifyPlease
note that we have used the exact artwork that you have submitted and printed it
accordingly, fully utilizing the print area, which is " H x " W as displayed on our website, on the cooliesThis is the standard print area for collapsible coolies
Furthermore, note that there were no comments provided in the “Customer’s
comments” section that specifically stated the size of the print that you
wantedThus, the collies were printed using the area clearly advertised on our
websiteHaving said that, note that as per what was advertised, you have
received your product accordingly due to which your initial claim was denied as
it cannot be considered a defect
Nonetheless, we greatly value our customers and customer satisfaction
is our top priorityWe are thus offering to remake the cooliesHowever, as
you have a specific print area and were unhappy with the default print area
that we advertise and use, we request you to kindly provide us with the
specifications via the email sent to youWe are requesting this specification
to ensure that the remade coolies are nothing short of perfect for youOnce we
receive your preferred measurements, we will duly proceed with the remake as
per your desired settlementWe hope this resolves the issuePlease respond
back to the emailYour cooperation and understanding is highly appreciated
Thank you
Best regards,
Imprint.com
Hello, this email was just read and we apologize we are not
able to fulfill this orderWe had a system error that
was delaying when we could issue refundsA full refund was issued in the amount of $on 7/9/and should have reflected on your account by nowWe apologize at this time
and we would like to
extend a 10% coupon towards your next order with us for the inconvenience this
has causedThanks and have a great day!
Dear *** ***,
Please accept our most sincere apologies for the
inconvenience you faced regarding this orderWe have
checked your invoice and
you did indeed opt for customization in US, however, due to some possible
glitch in the system the order must have been sent to our vendor in ChinaWe
are very sorry for the confusion and the mand we most definitely do not
feel that you have to pay for it
We will be more than happy to refund you the $additional charge
you paidHowever, in order to process the refund back to your card, we require
your credit card information to be updated in our system first, as we delete
the credit card (CC) information once it has been charged
Please call us at Customer Service: *** to update your CC
information so that we can refund you $
A ticket shall be opened to
inform you about the information update requestPlease respond to itWe may
also attempt to call you to the number you provided us on file while placing
the order(Please note: We may not be able to reach you if the number you
provided has any issues or is unreachable)
Again, we would like to sincerely apologize for everythingWe hope you were
pleased with the productsAs an added courtesy and to express how much our
customers mean to us, we are willing to offer you a 10% courtesy discount on
your next order with usWe hope that you will give us a chance to serve you
better in the future
We hope this will not tarnish
our relationship with you and that you’ll consider us for your next order
Warmest Regards,
24hourwristbands.com
CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As I clearly stated, I will accept a 25% refund of the full amountI have no received that refund, so unless you're going to send me a refund of approximately $25, then we will not reach an agreementConsidering the customer service I've received from this company, I am sure they'll come up with some excuse not to honor the original agreement
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I will b returning the merchandise for a full refund In the event the refund isn't honored, I will contact Revdex.com again Thanks for facilitating this.
***
Hello, I see that a refund of remainder of the amount was issued todayYour total refund of should reflect on your account within 1-business daysYou can keep the part of the order you receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
If you are interested in the imprinted bracelets we will certainly send the product back after receiving a prepaid shipping label Once again, our office must be contacted for processing of the refund*** ***
Regards,
*** *** ** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Please print and ship the bags as in the original orderThe image of the original order is attached. When shall I expect the reorder?
Hello, thanks for contacting usA full refund was approved and issued today for the full amount and will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Hello, we informed the customer that the claim was denied and the order will not be remadeShe is comparing her order to an order from years ago, but we clearly explained that reorders will not look the same as the previous orderThese are customized products which do have minor differences from
order to order because no mold/screen is saved due to costs and storage issuesWe offered the customer a 10% courtesy refund, but this was not acceptedThe most we can offer is 15% for an order that was produced and delivered according to specificationsPlease advise how you would like to move forwardThanks
Hello, this order was placed with our company through our online ordering systemWe did review the order and it looks as though the mugs and pens did not ship so we issued a refund for these two line itemsThe refund in the amount of $will reflect on your account within 1-business days
The order for the grocery bags was actually placed as piecesIf you are not satisfied with that product we can issue a full refund for that line item once we receive the product back from youPlease let us know how you would like to move forwardThanks
Hello, since the product has been returned we are issuing a full refund for this orderThe refund will reflect on your account within 1-business daysWe apologize for any inconvenience with this orderThanks for your cooperation
Hello, we do not provide labels for shipping, but if the mistake is indeed ours we will credit you with the shipping costs fro the orderWe ask that you please ship the product via ground shipping and we will send you a verdict once our claims team receives and reviews the orderThanks
Dear
*** ***
You
have our most
sincere apologies for the inconvenience you faced regarding this
order
Your
order *** was delivered on Saturday, December 26,
As per our terms and conditions, we do not initiate/process any claim after
days of receiptOur representatives were thus following the company protocolPlease
know that we bear no responsibility once the item has been delivered and that
it is in no way our liability that you could not attend to your delivered package
immediately or on time
Nonetheless, a ticket was opened by one of our
representatives on 2016-01-to initiate the claimsEven though it was long past the timeline
for the initiation and processing claims, we requested claims images from you via
that very ticket [#***] to which you did not respond
Our
records show that you contacted us again at the beginning of February regarding
the claims, but it was way past the official timeline for the claims process
Please recall that we did indeed try to initiate a claim, as courtesy, even
after the timeline had passed to which you did not respond
However,
as customer satisfaction is highly prioritized by us, we are willing to re-open
the claims processNote that we require images for verification so that a
proper resolution can be reached
A
customer service representative shall get in touch with you via the ticketing systemPlease provide us with several images of the productWe hope that you will
cooperate with us so that this issue can be resolved. Thank you
The information below has been posted for reference purposes:
--------------------------------------------------------------------------------...⇄ /> TERMS & CONDITION
CLAIMS AND REDO ORDERS
Please check your order immediately upon
receiptAll claims must be reported within calendar days upon receipt of
goods
RETURN & REFUND POLICY
If you receive merchandise that you believe
is defective or of unacceptable print quality, you can use our online ticketing
system to send us at least three
pictures or more of the product within
days of deliveryPlease provide pictures from different angles for a
clear verification
Any
requests for a remake or refund past days after delivery will be denied
--------------------------------------------------------------------------------...⇄
Hello, we can confirm that a full refund
in the amount of $was issued this morningYou just spoke and canceled
this order with our company yesterday so we are not sure why you are filing a
dispute with the Revdex.comWe assured you that we would handle this matter and we
didClaims like these
are a bit premature and unnecessary, but the refund will
reflect on your account within 1-businessdaysThank you
Hello, all we located under your name is a sample package for a black wristbandPlease clarify as to what you are expecting to receive because we do not have an actual order under your nameThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]When I originally received the email to approve the proof, I had called and talked to a young lady about my concern regarding the HOT PINK font seeming so light when I printed out the proof verses what *** proof looked like on their web-site. She assured me it would be OK with the glow-in-the-dark green bracelet. The contrast to the proof on their web-site verses the actual item IS NOT a slight difference, it's a MAJOR difference, as you can see by the pictures I've attached.And their reply to me returning the wristbands for a 75% refund, at my expense to shipping none the less, is in my opinion unjust and VERY insensitve considering the reason why I ordered these in the first place.In my 25+ years as a career woman, in my opinion, *** has delivered some of the poorest customer service I have EVER encountered!
Regards,*** *** ***
Hello, we can confirm that a full refund
in the amount of $was issued this morningYou just spoke and canceled
this order with our company yesterday so we are not sure why you are filing a
dispute with the Revdex.comWe assured you that we would handle this matter and we
didClaims like these
are a bit premature and unnecessary, but the refund will
reflect on your account within 1-businessdaysThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meThank You
Hello, thanks for contacting usWe apologize for the inconvenience that you experienced and we went ahead and issued a full refund for youThe refund will reflect on your account within 1-business daysIf you have any other questions, please feel free to contact us at any timeThanks
">Dear Customer,
We apologize for any inconvenience causedAllow us to clarifyPlease
note that we have used the exact artwork that you have submitted and printed it
accordingly, fully utilizing the print area, which is " H x " W as displayed on our website, on the cooliesThis is the standard print area for collapsible coolies
Furthermore, note that there were no comments provided in the “Customer’s
comments” section that specifically stated the size of the print that you
wantedThus, the collies were printed using the area clearly advertised on our
websiteHaving said that, note that as per what was advertised, you have
received your product accordingly due to which your initial claim was denied as
it cannot be considered a defect
Nonetheless, we greatly value our customers and customer satisfaction
is our top priorityWe are thus offering to remake the cooliesHowever, as
you have a specific print area and were unhappy with the default print area
that we advertise and use, we request you to kindly provide us with the
specifications via the email sent to youWe are requesting this specification
to ensure that the remade coolies are nothing short of perfect for youOnce we
receive your preferred measurements, we will duly proceed with the remake as
per your desired settlementWe hope this resolves the issuePlease respond
back to the emailYour cooperation and understanding is highly appreciated
Thank you
Best regards,
Imprint.com
Hello, this email was just read and we apologize we are not
able to fulfill this orderWe had a system error that
was delaying when we could issue refundsA full refund was issued in the amount of $on 7/9/and should have reflected on your account by nowWe apologize at this time
and we would like to
extend a 10% coupon towards your next order with us for the inconvenience this
has causedThanks and have a great day!
Dear *** ***,
Please accept our most sincere apologies for the
inconvenience you faced regarding this orderWe have
checked your invoice and
you did indeed opt for customization in US, however, due to some possible
glitch in the system the order must have been sent to our vendor in ChinaWe
are very sorry for the confusion and the mand we most definitely do not
feel that you have to pay for it
We will be more than happy to refund you the $additional charge
you paidHowever, in order to process the refund back to your card, we require
your credit card information to be updated in our system first, as we delete
the credit card (CC) information once it has been charged
Please call us at Customer Service: *** to update your CC
information so that we can refund you $
A ticket shall be opened to
inform you about the information update requestPlease respond to itWe may
also attempt to call you to the number you provided us on file while placing
the order(Please note: We may not be able to reach you if the number you
provided has any issues or is unreachable)
Again, we would like to sincerely apologize for everythingWe hope you were
pleased with the productsAs an added courtesy and to express how much our
customers mean to us, we are willing to offer you a 10% courtesy discount on
your next order with usWe hope that you will give us a chance to serve you
better in the future
We hope this will not tarnish
our relationship with you and that you’ll consider us for your next order
Warmest Regards,
24hourwristbands.com
CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As I clearly stated, I will accept a 25% refund of the full amountI have no received that refund, so unless you're going to send me a refund of approximately $25, then we will not reach an agreementConsidering the customer service I've received from this company, I am sure they'll come up with some excuse not to honor the original agreement
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I will b returning the merchandise for a full refund In the event the refund isn't honored, I will contact Revdex.com again Thanks for facilitating this.
***
Hello, I see that a refund of remainder of the amount was issued todayYour total refund of should reflect on your account within 1-business daysYou can keep the part of the order you receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
If you are interested in the imprinted bracelets we will certainly send the product back after receiving a prepaid shipping label Once again, our office must be contacted for processing of the refund*** ***
Regards,
*** *** ** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Please print and ship the bags as in the original orderThe image of the original order is attached. When shall I expect the reorder?
Hello, thanks for contacting usA full refund was approved and issued today for the full amount and will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks