Dear
***,
We
are extremely sorry that you were not
fully satisfied with color the napkins
We usually try our best to match the colors on-screen however, kindly
acknowledge that the actual outcome of the product may not bear exact resemblance
to that on the screen as digital images generally appear more vibrant
This disclosure is also provided in our terms & conditions which all
customer must agree to before they submit their orderFor your convenience,
the terms will be posted below:
WEBSITE IMAGES: All website images are animated
and made to resemble the productVariations between image and product will
happenExact match of website images and product is not guaranteed
COLOR MATCHING: Exact PMS color matches are not
availableWe try to match your color selections as closely as possible using
PMS numbers as a reference onlyWhen a difference of color occurs, no grounds
for a remake, redo or refund will be given
Nonetheless,
for your dissatisfaction, we have offered you a refund of 10% which you agreed
to via the ticketing systemWe have thus issued the refund directly back to your cardPlease allow a
few days for it to show up in your statementAs a token of apology & goodwill, we would
also like to offer you a 5% discount on your next order with usTo opt for it,
please call us and mention your current order number and a service representative
will promptly issue the credit on your new order
Thank you
Best
regards,
24hourwristbands.com
Hello, thank you for your postLooks as though we had open communication with you and agreed to issue a full refund which was issued yesterday and will takes 1-business days to reflect on your accountWe ask everyone to be patient as we have a process that needs to be completed before issuing
the refundWe feel this case should be closed and if you have any other questions please feel free to contact usThanks
"line-height:115%>Dear *** ***,
We would like to sincerely apologize on behalf
of the representative who you claim was rude to youPlease know that necessary
actions will be taken to rectify this matter as we take customer service issues
very seriously and we consider customer satisfaction as a top priorityThus,
having you displeased is very disappointing for us
We have looked into your claim and
have already issued a full remake of your order, completely free of costYou
are not required to pay for the shipping of the remake order as the error on
the initial order was from our end and we genuinely apologize for that
We produce hundreds of orders everyday
and try our best to satisfy our customersUnfortunately, some fall through the
cracksPlease, note that when we do make an error, we accept it upon verification and try our
best to rectify the situationWe thus hope that you will not hold anything
against us and we hope that this will not tarnish our relationship with you
We consider this issue resolved and earnestly
hope that you will be satisfied with the product
Your remake order number is: ***For
any queries, feel free to open a ticket under this order number
Warmest Regards,
24hourwristbands
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, however this company is once again misrepresenting things as they have throughout the entire processI tried for days to get in touch with Hour Wristbands using the non-toll customer service numberTheir sales line is toll free but their customer service requires the customer to pay regular toll charges to contact themThe first number I tried was *** ***This is the number that is featured in small letters underneath the large toll free sales line on their pageI was connected to an automated service that said I was #waiting for serviceI waited over twenty minutes until finally I was 'the next in line for service' at which time the line disconnectedSo I tried again, and again, and again and againAt that point, it was past their listed service hours (each call was over minutes wait time before being disconnected.) The next day, I tried to contact Anan who had been in touch with me and very polite in our interactions by email - we never spoke on the phoneI noticed in one of his emails that there was a different customer service number listed in his signature, again NOT toll free, so I decided to try dialing that number which is *** *** Again, I was put in line with an automatic service updating me each time I moved up in lineOnce again, about seconds after being informed that I was next in line for service, I was disconnectedAt this point, I was out of patience and dialed their toll free sales lineAfter a minute wait, I was connected with a very rude woman who told me that she didn't believe I was being disconnected from the service lineI asked to speak to a supervisor and she hung up on meI regret that I didn't write her name downI immediately called back and after another minute hold (on their dime this time) I was connected to someone named ALANHe was not at all interested in helping me and his words were, "Just give me the order number so I can begin the cancellation process and not waste any more of your or my time." I was so stunned by his disrespectful tone that I told him to have a nice day and hung up the phoneNext I went online and read just a few of the hundreds of complaints people have made about this placeSame story as mine, waiting on hold, being disconnectedWhen I tried to initiate the cancellation/refund process online I read that they would not provide refunds once an order is in productionI had been waiting since Wednesday for a proof and as of today it has not arrived in my regular or spam emailI have checked both regularlyI would like a refund and I would like the Revdex.com to remove their approval of this companyThey are not worthy of your assistance
Hello, we attempted to locate your order from the information you provided, but we were not successfulPlease provide us with an order number so that we can find the best resolution to your claimWe look forward to hearing back from youThanks
Hello, thank you for your postWe did not lie to you because we sent this order via *** ** with the overnight option selectedThere was an issue with the product in transit and we have spoken to *** ** about this and opened a claim to recover shipping feesWe will go ahead and refund you the
shipping charges as a courtesy, but since you have the product in full we can't refund you on the whole orderA refund in the amount of $will be issued and will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
"line-height:115%>
Dear ***,We
sincerely apologize for any inconvenience causedWe have looked into the
records of your order {Order #*** ***]} which was delivered on
6/You have contacted us on 8/21, days later, to report issues with the
lanyardsAs per our terms, there is a limitation to the duration within which
issues can be reportedAny and all issues must be reported within calendar
days upon receiptThe terms are disclaimed in our website and all customers
must agree to the terms before they can proceed to placing the orderOur terms
also state that: "Any requests for a remake or refund past days after
delivery will be denied." Thus regretfully, our representatives had to
respectfully decline but offered a courtesy refund of 10%
However,
as this order is for a school, we have reconsideredAs a company, we always
strive to achieve 100% customer satisfaction and for schools, churches, and
non-profit organizations we try our best to go an extra mile to show them our
support and goodwillWe have thus duly issued a remake order for the school
students, completely free of costWe understand that the students have worked
hard for the fundraiser and we assure you that it will not go in vainThe
remake order has been issued already and the order will duly be produced &
shipped out using standard production and shipping time-framesFeel free to
contact us for any further queriesThank you
Regards,24hourwristbands.com
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbandsWe clearly state that
information as the offer does have an asterisk next to it and the proper information is on the ordering screenThose additional bands are being made so we can't refund those chargesIt is still far cheaper than order wristbands to your orderPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
Dear *** * ***,We apologize for any inconvenience that you had to face with your order, please know that we cannot actually cancel an order once it is scheduled for production but if it can indeed be cancelled rest assured that we will do everything we can to cancel itPlease provide your
order number so we can look into your order and figure out a resolution for this issueWe have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased, please provide your order number so we can have this issue resolved as soon as possible.Sincerely,24HourWristbands.com
Hello, we have issued a full refund for this order as it was canceled by the customerThe refund should reflect on the customer's account within 1-business daysThe product will not be produced and we will not ship anything from our officesThanks
Hello, we apologize that the order you received was made incorrectly and then the remake order was also not correctWe have issued a full refund for the amount of $which should reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 7-business daysThe customer has received the
order
and has not contacted us with any issues regarding the product they receivedone of your orders was shipped via *** ** *** and the other order should be shipping out in the next couple of daysIf you were in a rush for a product we recommend both our debossed and printed wristbands to our customersWe apologize for any inconvenience, but this order was made on timePlease let us know if you have any other questionsThank you
Dear Customer,We are extremely sorry for the delay you are facing with your order with usPer our records, you placed the order on 6/23.On 6/24, we opened a service ticket [***] informing you that your order is currently ON HOLD due to Artwork Related Issues and we required the artwork from you
as soon as possible.This ticket also sent several outbound calls to you to notify you of the hold issuePlease note that we cannot proceed with orders with artwork related issues as these are customized products and the artwork is what was to be printed on the productsThree other tickets were opened [*** *** ***] informing you of why there was a delay and why the order was on holdPlease note that we still have not received any responses from you in any of those ticketsYour order is still ON HOLD due to the artwork issuePlease note that we did inform you several times that there was a hold on your order and per our terms, we cannot be held liable for any delays caused by orders that have been put on hold due to artwork related issues as we tried several times to contact you and resolve the issues---Terms:ARTWORK
When placing an online order, you have the option to attach your own
artworkWhen placing a phone order, any artwork that you want on your
product must be e-mailed to a customer service representativeIn the
event of missing artwork, we will make several attempts to contact the
customerTherefore, we will not be held responsible for a delayed
product production or delivery due to missing artwork.When the artwork submitted by a customer is deemed unusable by our art
or production departments, we will contact the customer via e-mail
and/or telephone to inform them that we need to alter, remove or replace
the artwork in order to proceed with productionPlease respond to
these inquiries as soon as possible.---Unfortunately as the issue has not yet been resolved, we cannot meet your deadline on 7/As the order is on hold and has not entered production yet, you may choose to cancel the order, or, if you still want the order, kindly attach the artwork for the order in the tickets and a customer service representative will assist you.We are extremely sorry for the delay but kindly understand that we did try several times from our end to have the problem resolvedPlease respond to the service tickets and let us know how you would like to proceed.Awaiting your responseRegards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This information is actually incorrect. First, I ordered rush printing that was supposed to take day but took 2. Second, their shipping said days, not to 7. So they are trying to now change the facts of this situation. And finally, it took days to come to me, so even that's outside their new version of to days.And of course, this in no way addresses the real problem: how I was treated by their staff. And you can plainly see, in addition to wanting my money back what I required was an apology and some promise to look in to the seriously grave and disgusting way I was treated by multiple members of their customer service team. This response does not address that in any way at all, ignoring it completely as though it never happened. And checking their *** page this is a constant issue for this company and therefore is in serious need of being addressed on a large scale.If my response does not come with some form or attention and apology for how I was treated in the worst of ways, how could I possibly accept this response? That was the worst part of the entire experience, regardless of them not living up to the printing and shipping promises that were made upon payment
- *** ***
Hello, you have to either choose a remake or a refundThat way we can do our best to accommodate your request, but we can't refund your entire order and produce a remake order for youIt looks like we requested more images to approve one of the two options, but we didn't receive those from you
Please adviseThanks
Hello, due to the pricing issues on your order we went ahead and issued a full refund for this order in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysThanks
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear [redacted]
We are extremely sorry for the inconveniencePlease know that the
yellow koozies you selected were the standard industrial yellowAny specific
yellow would require a particular PMS color for that particular shade that
customer may requireNonetheless, we are extremely sorry that you were not
satisfied with the product color
As per our records, we have further discussed the issue in the
ongoing ticket [redacted], where we have already offered you
with an extended refund for the koozies on 02/at 2:28:39, to which you
agreed on 2/at 12:04:Please know that the refund has already been issued
and allow 3-business days for it to reflect upon your credit card
Please know that customer satisfaction is a top priority to usThus, as an added courtesy, we would
like to offer you a 10% courtesy discount on a future order, should you choose
to have one with usTo opt for the discount, simply open a ticket under the new
order and refer to this order numberA customer service representative shall
promptly process the discount to your card
Again, we would
like to sincerely apologize for the inconvenienceWe hope this issue is resolvedPlease feel free to write in
the ticket for any queries
Warmest regards,
[redacted]
"line-height:115%>Dear [redacted]
We are extremely sorry for the
inconvenience you have faced regarding your order with usPlease understand
that we only requested a better image to ensure that the imprint on your
product will come out nicelyRegretfully, the ordeal took longer than
expected
Additionally, we would like to
apologize for the delay you faced in our phone linesDue to heavy traffic, our
phone lines are almost always jammed, thus we encourage our customer to contact
us via the ticketing systemPlease know that we did respond to the tickets that
you openedUnfortunately, your artwork did not initially come through to us
and thus the order was delayed
We finally received the artwork and had it uploaded in our system on 3/at 13:
However, you called on that very day and cancelled order at 13:We thus
cancelled your order and issued a full refund
Please know that, as of 3/12, we have
already issued a full refund of $via transaction [redacted] Please allow
a few business days for the credit to reach youPlease know that once the
amount has been transacted, we cannot be held liable for any delay for the
amount to reach you as the issuing bank deals with that
Additionally, as a token of apology
and goodwill, we would like to offer you a discount of 10% on any future order
you may have with us
To
opt for the discount, simply open a ticket under the new order and refer to
your current order number and a customer service representative shall respond
to the ticket within business hours and issue the discount
Again,
we would like to sincerely apologize for the hassle you had to go throughWe
hope you understand that we only asked for a better artwork so that the print
looks better on the productsThis was done with good intentions and we hope
you will consider thatWe wish you will give us a chance to serve you better
in the future and we hope that this will not tarnish our relationship with you
Warmest regards,
[redacted]
"
line-height:normal">Dear [redacted]
We apologize if the products are not exactly
what you expected them to beBut please note that we produced the product
using the exact colors you chosePlease understand that the only reason the
products are not exactly the same as the website image is because the latter is
merely a digital representation, and will thus vary from the product itself
Please refer to our terms and conditions below: --------------------------------------------------------------------------------...⇄ />
WEBSITE IMAGES
All website
images are animated and made to resemble the productVariations between image
and product will happenExact match of website images and product is not
guaranteed
Based on the terms and conditions above, our
representative denied the claimNonetheless, for you inconvenience, you were
offered a courtesy refund of 10% on the order even though the order cannot be
termed defective as we sent you the order with the exact specifications you
asked for
However, as you are displeased with the order,
we shall have one of our customer service representatives contact you via our
ticketing system to address your dissatisfaction and provide you with other alternatives
We hope that you will cooperate with us
Thank you
Regards,
Netbrands
Media Corporation
"
line-height:normal">Hello [redacted],
We are extremely sorry for all the
confusion this has caused you but please note that your order [[redacted] which totals to $20.99] has been ON HOLD due to artwork related issuesWe have tried
to contact you several times via emails and voice-mails [[redacted]] on but no response was received
from you due to which the ‘on hold' issue was never resolved
Please also note that it is
mentioned in our terms and conditions that orders on hold are sub*ected to
delayed delivery dates
________________________________________________
Terms & Conditions:
Imprint.com makes several attempts
to contact the customer in the event no artwork/logo, therefore we will not be
responsible for the timeline of an order if we do not receive the artwork /
logoIn any case that the artwork the customer submits for their order is not
something we can produce, we will contact the customer via email and phone to
inform them that we need to change or remove the artwork
_________________________________________________
Thus, we cannot be held liable for
any delays caused in the production and delivery of the products
Additionally, note that we do
not tolerate profanity of any kindThus, please cooperate with us accordingly
We shall have a customer service
representative get in touch with you again to address this issuePlease
respond to that ticket and cooperate with us in order to get this issue
resolved. You may wish to proceed with
the order or you may opt to cancel it, in which case you shall receive a
complete and full refund. We look
forward to resolving this issue with you
Regards,
Imprint.com
Dear
***,
We
are extremely sorry that you were not
fully satisfied with color the napkins
We usually try our best to match the colors on-screen however, kindly
acknowledge that the actual outcome of the product may not bear exact resemblance
to that on the screen as digital images generally appear more vibrant
This disclosure is also provided in our terms & conditions which all
customer must agree to before they submit their orderFor your convenience,
the terms will be posted below:
WEBSITE IMAGES: All website images are animated
and made to resemble the productVariations between image and product will
happenExact match of website images and product is not guaranteed
COLOR MATCHING: Exact PMS color matches are not
availableWe try to match your color selections as closely as possible using
PMS numbers as a reference onlyWhen a difference of color occurs, no grounds
for a remake, redo or refund will be given
Nonetheless,
for your dissatisfaction, we have offered you a refund of 10% which you agreed
to via the ticketing systemWe have thus issued the refund directly back to your cardPlease allow a
few days for it to show up in your statementAs a token of apology & goodwill, we would
also like to offer you a 5% discount on your next order with usTo opt for it,
please call us and mention your current order number and a service representative
will promptly issue the credit on your new order
Thank you
Best
regards,
24hourwristbands.com
Hello, thank you for your postLooks as though we had open communication with you and agreed to issue a full refund which was issued yesterday and will takes 1-business days to reflect on your accountWe ask everyone to be patient as we have a process that needs to be completed before issuing
the refundWe feel this case should be closed and if you have any other questions please feel free to contact usThanks
"line-height:115%>Dear *** ***,
We would like to sincerely apologize on behalf
of the representative who you claim was rude to youPlease know that necessary
actions will be taken to rectify this matter as we take customer service issues
very seriously and we consider customer satisfaction as a top priorityThus,
having you displeased is very disappointing for us
We have looked into your claim and
have already issued a full remake of your order, completely free of costYou
are not required to pay for the shipping of the remake order as the error on
the initial order was from our end and we genuinely apologize for that
We produce hundreds of orders everyday
and try our best to satisfy our customersUnfortunately, some fall through the
cracksPlease, note that when we do make an error, we accept it upon verification and try our
best to rectify the situationWe thus hope that you will not hold anything
against us and we hope that this will not tarnish our relationship with you
We consider this issue resolved and earnestly
hope that you will be satisfied with the product
Your remake order number is: ***For
any queries, feel free to open a ticket under this order number
Warmest Regards,
24hourwristbands
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, however this company is once again misrepresenting things as they have throughout the entire processI tried for days to get in touch with Hour Wristbands using the non-toll customer service numberTheir sales line is toll free but their customer service requires the customer to pay regular toll charges to contact themThe first number I tried was *** ***This is the number that is featured in small letters underneath the large toll free sales line on their pageI was connected to an automated service that said I was #waiting for serviceI waited over twenty minutes until finally I was 'the next in line for service' at which time the line disconnectedSo I tried again, and again, and again and againAt that point, it was past their listed service hours (each call was over minutes wait time before being disconnected.) The next day, I tried to contact Anan who had been in touch with me and very polite in our interactions by email - we never spoke on the phoneI noticed in one of his emails that there was a different customer service number listed in his signature, again NOT toll free, so I decided to try dialing that number which is *** *** Again, I was put in line with an automatic service updating me each time I moved up in lineOnce again, about seconds after being informed that I was next in line for service, I was disconnectedAt this point, I was out of patience and dialed their toll free sales lineAfter a minute wait, I was connected with a very rude woman who told me that she didn't believe I was being disconnected from the service lineI asked to speak to a supervisor and she hung up on meI regret that I didn't write her name downI immediately called back and after another minute hold (on their dime this time) I was connected to someone named ALANHe was not at all interested in helping me and his words were, "Just give me the order number so I can begin the cancellation process and not waste any more of your or my time." I was so stunned by his disrespectful tone that I told him to have a nice day and hung up the phoneNext I went online and read just a few of the hundreds of complaints people have made about this placeSame story as mine, waiting on hold, being disconnectedWhen I tried to initiate the cancellation/refund process online I read that they would not provide refunds once an order is in productionI had been waiting since Wednesday for a proof and as of today it has not arrived in my regular or spam emailI have checked both regularlyI would like a refund and I would like the Revdex.com to remove their approval of this companyThey are not worthy of your assistance
Hello, we attempted to locate your order from the information you provided, but we were not successfulPlease provide us with an order number so that we can find the best resolution to your claimWe look forward to hearing back from youThanks
Hello, thank you for your postWe did not lie to you because we sent this order via *** ** with the overnight option selectedThere was an issue with the product in transit and we have spoken to *** ** about this and opened a claim to recover shipping feesWe will go ahead and refund you the
shipping charges as a courtesy, but since you have the product in full we can't refund you on the whole orderA refund in the amount of $will be issued and will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
"line-height:115%>
Dear ***,We
sincerely apologize for any inconvenience causedWe have looked into the
records of your order {Order #*** ***]} which was delivered on
6/You have contacted us on 8/21, days later, to report issues with the
lanyardsAs per our terms, there is a limitation to the duration within which
issues can be reportedAny and all issues must be reported within calendar
days upon receiptThe terms are disclaimed in our website and all customers
must agree to the terms before they can proceed to placing the orderOur terms
also state that: "Any requests for a remake or refund past days after
delivery will be denied." Thus regretfully, our representatives had to
respectfully decline but offered a courtesy refund of 10%
However,
as this order is for a school, we have reconsideredAs a company, we always
strive to achieve 100% customer satisfaction and for schools, churches, and
non-profit organizations we try our best to go an extra mile to show them our
support and goodwillWe have thus duly issued a remake order for the school
students, completely free of costWe understand that the students have worked
hard for the fundraiser and we assure you that it will not go in vainThe
remake order has been issued already and the order will duly be produced &
shipped out using standard production and shipping time-framesFeel free to
contact us for any further queriesThank you
Regards,24hourwristbands.com
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbandsWe clearly state that
information as the offer does have an asterisk next to it and the proper information is on the ordering screenThose additional bands are being made so we can't refund those chargesIt is still far cheaper than order wristbands to your orderPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
Dear *** * ***,We apologize for any inconvenience that you had to face with your order, please know that we cannot actually cancel an order once it is scheduled for production but if it can indeed be cancelled rest assured that we will do everything we can to cancel itPlease provide your
order number so we can look into your order and figure out a resolution for this issueWe have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased, please provide your order number so we can have this issue resolved as soon as possible.Sincerely,24HourWristbands.com
Hello, we have issued a full refund for this order as it was canceled by the customerThe refund should reflect on the customer's account within 1-business daysThe product will not be produced and we will not ship anything from our officesThanks
Hello, we apologize that the order you received was made incorrectly and then the remake order was also not correctWe have issued a full refund for the amount of $which should reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 7-business daysThe customer has received the
order
and has not contacted us with any issues regarding the product they receivedone of your orders was shipped via *** ** *** and the other order should be shipping out in the next couple of daysIf you were in a rush for a product we recommend both our debossed and printed wristbands to our customersWe apologize for any inconvenience, but this order was made on timePlease let us know if you have any other questionsThank you
Dear Customer,We are extremely sorry for the delay you are facing with your order with usPer our records, you placed the order on 6/23.On 6/24, we opened a service ticket [***] informing you that your order is currently ON HOLD due to Artwork Related Issues and we required the artwork from you
as soon as possible.This ticket also sent several outbound calls to you to notify you of the hold issuePlease note that we cannot proceed with orders with artwork related issues as these are customized products and the artwork is what was to be printed on the productsThree other tickets were opened [*** *** ***] informing you of why there was a delay and why the order was on holdPlease note that we still have not received any responses from you in any of those ticketsYour order is still ON HOLD due to the artwork issuePlease note that we did inform you several times that there was a hold on your order and per our terms, we cannot be held liable for any delays caused by orders that have been put on hold due to artwork related issues as we tried several times to contact you and resolve the issues---Terms:ARTWORK
When placing an online order, you have the option to attach your own
artworkWhen placing a phone order, any artwork that you want on your
product must be e-mailed to a customer service representativeIn the
event of missing artwork, we will make several attempts to contact the
customerTherefore, we will not be held responsible for a delayed
product production or delivery due to missing artwork.When the artwork submitted by a customer is deemed unusable by our art
or production departments, we will contact the customer via e-mail
and/or telephone to inform them that we need to alter, remove or replace
the artwork in order to proceed with productionPlease respond to
these inquiries as soon as possible.---Unfortunately as the issue has not yet been resolved, we cannot meet your deadline on 7/As the order is on hold and has not entered production yet, you may choose to cancel the order, or, if you still want the order, kindly attach the artwork for the order in the tickets and a customer service representative will assist you.We are extremely sorry for the delay but kindly understand that we did try several times from our end to have the problem resolvedPlease respond to the service tickets and let us know how you would like to proceed.Awaiting your responseRegards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This information is actually incorrect. First, I ordered rush printing that was supposed to take day but took 2. Second, their shipping said days, not to 7. So they are trying to now change the facts of this situation. And finally, it took days to come to me, so even that's outside their new version of to days.And of course, this in no way addresses the real problem: how I was treated by their staff. And you can plainly see, in addition to wanting my money back what I required was an apology and some promise to look in to the seriously grave and disgusting way I was treated by multiple members of their customer service team. This response does not address that in any way at all, ignoring it completely as though it never happened. And checking their *** page this is a constant issue for this company and therefore is in serious need of being addressed on a large scale.If my response does not come with some form or attention and apology for how I was treated in the worst of ways, how could I possibly accept this response? That was the worst part of the entire experience, regardless of them not living up to the printing and shipping promises that were made upon payment
- *** ***
Hello, you have to either choose a remake or a refundThat way we can do our best to accommodate your request, but we can't refund your entire order and produce a remake order for youIt looks like we requested more images to approve one of the two options, but we didn't receive those from you
Please adviseThanks
Hello, due to the pricing issues on your order we went ahead and issued a full refund for this order in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysThanks
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear [redacted]
We are extremely sorry for the inconveniencePlease know that the
yellow koozies you selected were the standard industrial yellowAny specific
yellow would require a particular PMS color for that particular shade that
customer may requireNonetheless, we are extremely sorry that you were not
satisfied with the product color
As per our records, we have further discussed the issue in the
ongoing ticket [redacted], where we have already offered you
with an extended refund for the koozies on 02/at 2:28:39, to which you
agreed on 2/at 12:04:Please know that the refund has already been issued
and allow 3-business days for it to reflect upon your credit card
Please know that customer satisfaction is a top priority to usThus, as an added courtesy, we would
like to offer you a 10% courtesy discount on a future order, should you choose
to have one with usTo opt for the discount, simply open a ticket under the new
order and refer to this order numberA customer service representative shall
promptly process the discount to your card
Again, we would
like to sincerely apologize for the inconvenienceWe hope this issue is resolvedPlease feel free to write in
the ticket for any queries
Warmest regards,
[redacted]
"line-height:115%>Dear [redacted]
We are extremely sorry for the
inconvenience you have faced regarding your order with usPlease understand
that we only requested a better image to ensure that the imprint on your
product will come out nicelyRegretfully, the ordeal took longer than
expected
Additionally, we would like to
apologize for the delay you faced in our phone linesDue to heavy traffic, our
phone lines are almost always jammed, thus we encourage our customer to contact
us via the ticketing systemPlease know that we did respond to the tickets that
you openedUnfortunately, your artwork did not initially come through to us
and thus the order was delayed
We finally received the artwork and had it uploaded in our system on 3/at 13:
However, you called on that very day and cancelled order at 13:We thus
cancelled your order and issued a full refund
Please know that, as of 3/12, we have
already issued a full refund of $via transaction [redacted] Please allow
a few business days for the credit to reach youPlease know that once the
amount has been transacted, we cannot be held liable for any delay for the
amount to reach you as the issuing bank deals with that
Additionally, as a token of apology
and goodwill, we would like to offer you a discount of 10% on any future order
you may have with us
To
opt for the discount, simply open a ticket under the new order and refer to
your current order number and a customer service representative shall respond
to the ticket within business hours and issue the discount
Again,
we would like to sincerely apologize for the hassle you had to go throughWe
hope you understand that we only asked for a better artwork so that the print
looks better on the productsThis was done with good intentions and we hope
you will consider thatWe wish you will give us a chance to serve you better
in the future and we hope that this will not tarnish our relationship with you
Warmest regards,
[redacted]
"
line-height:normal">Dear [redacted]
We apologize if the products are not exactly
what you expected them to beBut please note that we produced the product
using the exact colors you chosePlease understand that the only reason the
products are not exactly the same as the website image is because the latter is
merely a digital representation, and will thus vary from the product itself
Please refer to our terms and conditions below:
--------------------------------------------------------------------------------...⇄ /> WEBSITE IMAGES
All website
images are animated and made to resemble the productVariations between image
and product will happenExact match of website images and product is not
guaranteed
Based on the terms and conditions above, our
representative denied the claimNonetheless, for you inconvenience, you were
offered a courtesy refund of 10% on the order even though the order cannot be
termed defective as we sent you the order with the exact specifications you
asked for
However, as you are displeased with the order,
we shall have one of our customer service representatives contact you via our
ticketing system to address your dissatisfaction and provide you with other alternatives
We hope that you will cooperate with us
Thank you
Regards,
Netbrands
Media Corporation
"
line-height:normal">Hello [redacted],
We are extremely sorry for all the
confusion this has caused you but please note that your order [[redacted] which totals to $20.99] has been ON HOLD due to artwork related issuesWe have tried
to contact you several times via emails and voice-mails [[redacted]] on but no response was received
from you due to which the ‘on hold' issue was never resolved
Please also note that it is
mentioned in our terms and conditions that orders on hold are sub*ected to
delayed delivery dates
________________________________________________
Terms & Conditions:
Imprint.com makes several attempts
to contact the customer in the event no artwork/logo, therefore we will not be
responsible for the timeline of an order if we do not receive the artwork /
logoIn any case that the artwork the customer submits for their order is not
something we can produce, we will contact the customer via email and phone to
inform them that we need to change or remove the artwork
_________________________________________________
Thus, we cannot be held liable for
any delays caused in the production and delivery of the products
Additionally, note that we do
not tolerate profanity of any kindThus, please cooperate with us accordingly
We shall have a customer service
representative get in touch with you again to address this issuePlease
respond to that ticket and cooperate with us in order to get this issue
resolved. You may wish to proceed with
the order or you may opt to cancel it, in which case you shall receive a
complete and full refund. We look
forward to resolving this issue with you
Regards,
Imprint.com