"
line-height:normal">Dear [redacted],
Please accept our most sincere apologies for all the hassle you
have had to go through regarding your orders [[redacted]]
Please note that for order # [redacted], your complaint was that the color grey
came out blueUpon reviewing your claim we informed you that the ‘grey' seemed
blue because you chose PMS 5445, which falls in the range of blue colors in the
PMS chartWe shall also attach the image of that portion of the chart containing
PMS to clarify any further confusion
We deeply acknowledge and appreciate you having enough faith in us
to place another order since the first one did not come out exactly as you
wanted, even though it was made as per your specifications
As for Order #[redacted], we have accepted your claim upon reviewing and offered to
partially refund you for the order which you acceptedThe refund was issued
via transaction [redacted]
However, we understand that this must have been a very
sentimental and deeply emotional purchase for you for the message it conveyed:
grey indicating brain cancer of a father and pink indicating breast cancer of a
motherDue to the sensitivity of the situation, we shall gladly issue a full
remake of your order for youPlease
accept this as a token of apology and goodwill towards our customersOne of our customer service representatives shall immediately get
in touch with you via the ticketing system to inform you of the remake order
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order
We would like to sincerely apologize again for all the inconvenience
and our deepest condolences and sympathies to the families of the ones who are suffering
or have suffered
Warmest regards,
24hourwristbands.com
Hello, we apologize for any inconvenience but we can confirm
that this order has shipped via [redacted] [redacted] and will be arriving to you
on Friday 4/10. As a courtesy we have issued a 25% refund for the delays on
this order due to the individual bagging taking longer than usual....
The refund of $42.86 will reflect on your account within 1-3
business days. If you have no use for the product you can reject the product and once it arrives back to our offices we will issue a refund for the remainder of the order. Please let us know if you have any other questions. Thank you.
Hello [redacted]
"
line-height:normal">We duly apologize
for any inconvenience you may have faced regarding this order with usHowever,
we have reviewed your claim of the inside messagesPlease note that per our
website, an ‘i' icon is clearly
situated beside ‘Inside Message'The ‘i'
icon is generally known to indicate ‘information'
Note that this is a legitimate method and is used widely in several [redacted]s,
including government [redacted]sReaders do not even have to click on the "i" icon; just hovering the cursor
on the letter "i"Upon
hovering your mouse on it, a message with large font pops up stating: For orders of more than wristbands, all
inside messages are embossed or printed regardless of the style of the outside
messageThus, please duly note that these are not fine printsFurthermore, upon scrolling down the
ordering page for wristbands, we have these disclaimers regarding the bands
provided again to ensure that customers do not miss itHaving said
that, please note that this disclaimer about the inside message is displayed on
the [redacted] not once but twiceThus, please acknowledge that we cannot
be held liable for the thoroughness of the viewer, or lack thereof, as we
clearly and repeatedly state these details in our [redacted]We sincerely hope we
were able to clarify
Please note that
your order was processed in exact accordance to what is clearly advertised by
our [redacted]The inside messages you received on your bands were embossed, as
per stated in the [redacted]Orders made in accordance to the invoice &
website cannot be considered defectiveNon-defective orders do not qualify for
any remakes or refundsDue to the reasons explained above, we had to thus
respectfully decline your claimAs for your statement: "This company steals." - We
respectfully request you to abstain from putting allegations on our
company as we produced exactly what you order and have delivered the items to the shipping address you provided us
Nonetheless, customer satisfaction is important to us and we
most definitely do not want our customers to be dissatisfiedHence, we are willing to
offer you a maximum refund of 30%, which equates to $61.73, on your orderWe
genuinely feel that it is a generous amount especially considering that the
order is not defectivePlease let us know when we should credit this amount
back to your card as a settlement of this issueWe are awaiting your responseThank you
Regards,
[redacted]
N/AIndividually Wrapped: NoBag Logo: N/ABag Message:Customized In: [redacted]Eco: NoPromotion: 100 Free Wristbands. Shipping & Handling [+$15.00]Advertising Promotion: NoProduction Time: Rush Production - 1 Day [+0.00]Shipping Time: Standard Shipping - 5 Days [+12.89]Details: (Color: Orange - PMS: Orange 158 - Adult Qty: 600)Front ImageHello, above is the invoice of your order and as you can see you put all of your text on the "front message" of the wristband so spacing was not guaranteed nor instructed. If you wanted a space between the two messages we recommend you choose a front and back message on the order. We apologize for any inconvenience, but this order was made according to the invoice. We can issue a partial refund of 15% of that portion of your order. Please let us know how you would like to move forward. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I appreciate your gesture of 25% refund, but at this time I
don’t think that is sufficient for the time and issues I had to endure. Customer
services were very rude not once but twice and treated me like they really didn’t
care about what issues I was having. Time was a big issue. I had to take hours
out of my busy schedule to deal with this matter. A 50% refund would be accepted
the product was really not the way I wanted it but was deceived into believing
that the lobster claws were unavailable.
thanks
Regards,
Hello, we can confim this order was shipped via [redacted] . We also see that you spoke to one of our representatives who issued you a courtesy 15% refund for the amount of $45.60. We hope this has resolved the issue and we can close this claim. Please
let us know if you have...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
While I still think that the refund they provided should've been for the full amount of the 100 koozies that I was unsatisfied with ($42.00), I will resolve it because they're refunding around 71% of the amount ($30.00), and because I'm ready to move on from dealing with them. I still will not ever use their company again, and I'm still frustrated that I had to go through so much to get more than an $8 refund. I do not believe, for a moment, that customer satisfaction is their top priority, because they would've rather I had just accepted an $8 refund and sat quietly unsatisfied. Instead, I opened a case through [redacted] and rated them on [redacted], as well - once all that was done was when they offered more of a refund. You don't force your customers to go through [redacted] if customer satisfaction is your top priority.Thank you for helping with my case, [redacted]. I appreciate it!
Hello, thanks for your post. We are [redacted] because we have the ability to offer the 24 hour production on so many products. Many companies offer rush services, but don't automatically include them. We apologize for any confusion, but we are not misleading any of our customers. We...
process over 1,000 orders a day and all of our customers are valued so we will take this post and see what we can do to improve. Your order has shipped via [redacted] and will arrive tomorrow. Please let us know if you have any other questions. Thanks!
Hello, we already issued a refund for the tax/customs/handling
on your order on 8/14/15. The refund should have reflected on your account by now. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands which you received. Please...
let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Hello, we are not sure why a dispute was opened with...
the Revdex.com when we already agreed to a full refund for the customer. These types of claims shouldn't count against us seeing that we fully cooperated with the customer and the refund should reflect on their account within 1-3 business days. We ask that this claim gets closed. Thanks.
Dear customer,We are very sorry for any and all inconveniences you have faced regarding your order with us. Please know that, as stated in ticket #[redacted], we have fully refunded you $154.26 to transaction [redacted]. The refund has already been processed from our end. It may take the bank a few...
business days to process the transaction for it to show up in your card. Please note that we only receive a transaction ID for the refund once the refund has already been issued. We thus request you to not be distressed over this as the transaction has been processed from our end. Your patience and cooperation will be highly appreciated. Thank you.Warmest regards,24hourwristbands.com.
Hello, we agree with your request and we have issued the refund for $142.44 which should reflect on your account within 1-3 business days. Please let us know if you have any other questions. We hope to be able to close this claim. Thanks.
Hello, this order was late and the
customer will be refunded in full. The refund will reflect on your account within 1-3 business days. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can...
confirm that the order didn't ship from our offices. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Both [redacted] & the companyThemselves have indicated that the custom as work was not attached to ship to Canada and had to be returned to company. It was signed for by company. The company issued me a message saying they misplaced the returned item because it was nt handled and filed correctly. They indicated they would ship me out new products 72 hours after. That was approx 100 hours ago and they have failed to do so nor are they answering my oleas for a tracking number.
Regards,[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I did received my refund last night. However, I'm still unhappy about the face they were able to get the money in the first place. Overall, I received my money back, and life goes on. I do not intend on doing any future business with this company.
If you would like to keep the remake shirts we can issue a 25% refund or we can refund the order in full if you don't want them and would be willing to send them back. Please let us know how you would like to move forward. Thanks.
Hello, thank you for contacting us with this claim. We have reviewed your order and your order was shipped in 1 day and you selected 2 day shipping so why would you expect the order to arrive in 24 hours? We offer 24 hour production and overnight shipping, but this was not selected. We make it...
very clear that orders that are placed with us are sent to production the following business day unless the order is placed over the phone and specific same day requests are made and paid for. This order was made correctly and no refund will be issued. This product has either been used or distributed already. Please let us know if you have any other questions in regards to this matter. Thank you.
Hello, we see that you have received the product and you received a coupon for a new order. Since you kept this order as a courtesy we will issue a 15% refund on this order and that refund will reflect on your account within 1-3 business days. Please let us know if there is anything else we can assist you with. Thanks!
Hello, this order was not produced according to specifications and the
customer will be refunded in full. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via DHL [redacted]. Thanks
for your patience with this matter. The...
refund will reflect on your account within 1-3 business days. Please let us know if you have any other
questions. Thanks.
Hello, this order was canceled and we issued a full refund for this order. The refund was issued yesterday as per our procedure of 3-5 business days for a refund to be issued. The refund will reflect on your account within 1-3 business days. Thanks.
"
line-height:normal">Dear [redacted],
Please accept our most sincere apologies for all the hassle you
have had to go through regarding your orders [[redacted]]
Please note that for order # [redacted], your complaint was that the color grey
came out blueUpon reviewing your claim we informed you that the ‘grey' seemed
blue because you chose PMS 5445, which falls in the range of blue colors in the
PMS chartWe shall also attach the image of that portion of the chart containing
PMS to clarify any further confusion
We deeply acknowledge and appreciate you having enough faith in us
to place another order since the first one did not come out exactly as you
wanted, even though it was made as per your specifications
As for Order #[redacted], we have accepted your claim upon reviewing and offered to
partially refund you for the order which you acceptedThe refund was issued
via transaction [redacted]
However, we understand that this must have been a very
sentimental and deeply emotional purchase for you for the message it conveyed:
grey indicating brain cancer of a father and pink indicating breast cancer of a
motherDue to the sensitivity of the situation, we shall gladly issue a full
remake of your order for youPlease
accept this as a token of apology and goodwill towards our customersOne of our customer service representatives shall immediately get
in touch with you via the ticketing system to inform you of the remake order
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order
We would like to sincerely apologize again for all the inconvenience
and our deepest condolences and sympathies to the families of the ones who are suffering
or have suffered
Warmest regards,
24hourwristbands.com
Hello, we apologize for any inconvenience but we can confirm
that this order has shipped via [redacted] [redacted] and will be arriving to you
on Friday 4/10. As a courtesy we have issued a 25% refund for the delays on
this order due to the individual bagging taking longer than usual....
The refund of $42.86 will reflect on your account within 1-3
business days. If you have no use for the product you can reject the product and once it arrives back to our offices we will issue a refund for the remainder of the order. Please let us know if you have any other questions. Thank you.
Hello [redacted]
"
line-height:normal">We duly apologize
for any inconvenience you may have faced regarding this order with usHowever,
we have reviewed your claim of the inside messagesPlease note that per our
website, an ‘i' icon is clearly
situated beside ‘Inside Message'The ‘i'
icon is generally known to indicate ‘information'
Note that this is a legitimate method and is used widely in several [redacted]s,
including government [redacted]sReaders do not even have to click on the "i" icon; just hovering the cursor
on the letter "i"Upon
hovering your mouse on it, a message with large font pops up stating: For orders of more than wristbands, all
inside messages are embossed or printed regardless of the style of the outside
messageThus, please duly note that these are not fine printsFurthermore, upon scrolling down the
ordering page for wristbands, we have these disclaimers regarding the bands
provided again to ensure that customers do not miss itHaving said
that, please note that this disclaimer about the inside message is displayed on
the [redacted] not once but twiceThus, please acknowledge that we cannot
be held liable for the thoroughness of the viewer, or lack thereof, as we
clearly and repeatedly state these details in our [redacted]We sincerely hope we
were able to clarify
Please note that
your order was processed in exact accordance to what is clearly advertised by
our [redacted]The inside messages you received on your bands were embossed, as
per stated in the [redacted]Orders made in accordance to the invoice &
website cannot be considered defectiveNon-defective orders do not qualify for
any remakes or refundsDue to the reasons explained above, we had to thus
respectfully decline your claimAs for your statement: "This company steals." - We
respectfully request you to abstain from putting allegations on our
company as we produced exactly what you order and have delivered the items to the shipping address you provided us
Nonetheless, customer satisfaction is important to us and we
most definitely do not want our customers to be dissatisfiedHence, we are willing to
offer you a maximum refund of 30%, which equates to $61.73, on your orderWe
genuinely feel that it is a generous amount especially considering that the
order is not defectivePlease let us know when we should credit this amount
back to your card as a settlement of this issueWe are awaiting your responseThank you
Regards,
[redacted]
Printed WristbandsSize: AdultBack Msg: NoInside Msg: NoCustom Color: NoFont: Permanent MarkerFont Color: WhiteMessage Style: Front - BackFront Message: [redacted]Back Message:Inside Message:Front Start Clipart: N/AFront End Clipart: N/ABack Start Clipart: N/ABack End Clipart: N/AKeychain:...
N/AIndividually Wrapped: NoBag Logo: N/ABag Message:Customized In: [redacted]Eco: NoPromotion: 100 Free Wristbands. Shipping & Handling [+$15.00]Advertising Promotion: NoProduction Time: Rush Production - 1 Day [+0.00]Shipping Time: Standard Shipping - 5 Days [+12.89]Details: (Color: Orange - PMS: Orange 158 - Adult Qty: 600)Front ImageHello, above is the invoice of your order and as you can see you put all of your text on the "front message" of the wristband so spacing was not guaranteed nor instructed. If you wanted a space between the two messages we recommend you choose a front and back message on the order. We apologize for any inconvenience, but this order was made according to the invoice. We can issue a partial refund of 15% of that portion of your order. Please let us know how you would like to move forward. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I appreciate your gesture of 25% refund, but at this time I
don’t think that is sufficient for the time and issues I had to endure. Customer
services were very rude not once but twice and treated me like they really didn’t
care about what issues I was having. Time was a big issue. I had to take hours
out of my busy schedule to deal with this matter. A 50% refund would be accepted
the product was really not the way I wanted it but was deceived into believing
that the lobster claws were unavailable.
thanks
Regards,
Hello, we can confim this order was shipped via [redacted] . We also see that you spoke to one of our representatives who issued you a courtesy 15% refund for the amount of $45.60. We hope this has resolved the issue and we can close this claim. Please
let us know if you have...
any other questions. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
While I still think that the refund they provided should've been for the full amount of the 100 koozies that I was unsatisfied with ($42.00), I will resolve it because they're refunding around 71% of the amount ($30.00), and because I'm ready to move on from dealing with them. I still will not ever use their company again, and I'm still frustrated that I had to go through so much to get more than an $8 refund. I do not believe, for a moment, that customer satisfaction is their top priority, because they would've rather I had just accepted an $8 refund and sat quietly unsatisfied. Instead, I opened a case through [redacted] and rated them on [redacted], as well - once all that was done was when they offered more of a refund. You don't force your customers to go through [redacted] if customer satisfaction is your top priority.Thank you for helping with my case, [redacted]. I appreciate it!
Hello, thanks for your post. We are [redacted] because we have the ability to offer the 24 hour production on so many products. Many companies offer rush services, but don't automatically include them. We apologize for any confusion, but we are not misleading any of our customers. We...
process over 1,000 orders a day and all of our customers are valued so we will take this post and see what we can do to improve. Your order has shipped via [redacted] and will arrive tomorrow. Please let us know if you have any other questions. Thanks!
Hello, we already issued a refund for the tax/customs/handling
on your order on 8/14/15. The refund should have reflected on your account by now. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands which you received. Please...
let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Hello, we are not sure why a dispute was opened with...
the Revdex.com when we already agreed to a full refund for the customer. These types of claims shouldn't count against us seeing that we fully cooperated with the customer and the refund should reflect on their account within 1-3 business days. We ask that this claim gets closed. Thanks.
Dear customer,We are very sorry for any and all inconveniences you have faced regarding your order with us. Please know that, as stated in ticket #[redacted], we have fully refunded you $154.26 to transaction [redacted]. The refund has already been processed from our end. It may take the bank a few...
business days to process the transaction for it to show up in your card. Please note that we only receive a transaction ID for the refund once the refund has already been issued. We thus request you to not be distressed over this as the transaction has been processed from our end. Your patience and cooperation will be highly appreciated. Thank you.Warmest regards,24hourwristbands.com.
Hello, we agree with your request and we have issued the refund for $142.44 which should reflect on your account within 1-3 business days. Please let us know if you have any other questions. We hope to be able to close this claim. Thanks.
Hello, this order was late and the
customer will be refunded in full. The refund will reflect on your account within 1-3 business days. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can...
confirm that the order didn't ship from our offices. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Both [redacted] & the companyThemselves have indicated that the custom as work was not attached to ship to Canada and had to be returned to company. It was signed for by company. The company issued me a message saying they misplaced the returned item because it was nt handled and filed correctly. They indicated they would ship me out new products 72 hours after. That was approx 100 hours ago and they have failed to do so nor are they answering my oleas for a tracking number.
Regards,[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I did received my refund last night. However, I'm still unhappy about the face they were able to get the money in the first place. Overall, I received my money back, and life goes on. I do not intend on doing any future business with this company.
If you would like to keep the remake shirts we can issue a 25% refund or we can refund the order in full if you don't want them and would be willing to send them back. Please let us know how you would like to move forward. Thanks.
Hello, thank you for contacting us with this claim. We have reviewed your order and your order was shipped in 1 day and you selected 2 day shipping so why would you expect the order to arrive in 24 hours? We offer 24 hour production and overnight shipping, but this was not selected. We make it...
very clear that orders that are placed with us are sent to production the following business day unless the order is placed over the phone and specific same day requests are made and paid for. This order was made correctly and no refund will be issued. This product has either been used or distributed already. Please let us know if you have any other questions in regards to this matter. Thank you.
Hello, we see that you have received the product and you received a coupon for a new order. Since you kept this order as a courtesy we will issue a 15% refund on this order and that refund will reflect on your account within 1-3 business days. Please let us know if there is anything else we can assist you with. Thanks!
Hello, this order was not produced according to specifications and the
customer will be refunded in full. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via DHL [redacted]. Thanks
for your patience with this matter. The...
refund will reflect on your account within 1-3 business days. Please let us know if you have any other
questions. Thanks.
Hello, this order was canceled and we issued a full refund for this order. The refund was issued yesterday as per our procedure of 3-5 business days for a refund to be issued. The refund will reflect on your account within 1-3 business days. Thanks.