Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
(Provide details of why): Conversation with VP. Unwilling to work on a case by case basis. attached is the emails back and forth.
Regards,
[redacted]
Dear Customer,
We are extremely sorry
for any confusion or hassle this
order may have caused youPlease know that our representative was only trying
to inform you that a charge of $applies for our promotional extra bands
Please note that this information is clearly stated on our ordering site, right
below the commentsFor your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site
Note:
** free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order
contains multiple colors, then your free bands will be made in one of those
colors, chosen at randomIf you have a color preference, please let us know
and we will try to accommodate youAdditional colors, options, and rush
services that are not included in your original order will require a surcharge
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the orderThis information is noted right below the order subtotal
It states:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support ticketsPlease note that
responses are expected to be received within business hoursYou opened a
ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges
to youWe sincerely hope that any confusion you may have had has been
resolved
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing systemRest assured that a full
refund shall be issued upon cancellation
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
promotional bands as well as the tax amount on your orderThe total
refund would then be $
Please let us know how you wish to proceedA representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message
We are awaiting your responseThank you
Warmest regards,
24hourwristbands
Read More Customer Complaints:
>
>>
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Hello, we apologize for any confusion, but the order was refunded in the amount of $[redacted] and should reflect on your account within 1-3 business days. The $[redacted] was for the tax/customs/handling which we explain when the customer places their order and they agree to on the Terms and Conditions...
before confirming an order. We thank you for your post and we will definitely use this information to improve all aspects of our operations. Thank you.
Hello, after looking through your order we see that the order did ship on time, but we recommend to all customers that if you have a particular in hands date you should expedite your shipping because ground shipping can take 5-7 business days to arrive. We fulfilled this order according to the...
specifications you submitted online. We see that the product was delivered to you in full so all we can offer at this time is a 15% courtesy refund for any inconvenience experienced. If you send the product back to us in full we can issue a policy refund. Please let us know how you would like to proceed. Thanks.
Dear Cassie [redacted]We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/16 which was your desired deadline. We...
hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurred. Please let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future business. Thank you.Sincerely,24HourWristbands.Com
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]...
** [redacted]. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We spoke with a lady named Tina and they have informed us that we will be receiving a full refund within 7 business days. Thank you for you time and resolution of this matter.[redacted]
Hello, we apologize for any inconvenience on production of your order. We have issued a courtesy 15% refund which will reflect on your account within 1-3 business days. We will take your complaint and definitely use it as a tool to improve our production updates and customer service communication...
with our customers. Thanks for your patience with this matter. We hope to do business with you again and want to extend a 10% coupon for your next order with us. Just use this order number as a reference for placing a new order with one of our reps. Thanks.
Hello, thank you for submitting your claim. We have reviewed the order and realized that yes we were late on this order. The charges were not hidden as we do inform our customers in our terms and conditions as well as right before you checkout. We apologize for any confusion for this order and we...
hope that this full refund can help resolve this issue. We process over 1,000 orders a day and we are a company which takes pride in our quality and customer service as this was an isolated error. We do make mistakes and when we do we accept them and try our best to resolve them. Please let us know if you have any other questions. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
DELL
[redacted]
First of all, we would like to sincerely apologize for all the
inconveniences you have faced regarding this orderHowever, please know that
we were not in denial when we mentioned that we did not receive any tickets
from youWe did, in fact, have
no records of any tickets from you other than
the ticket [redacted] which we responded toAdditionally,
please know that we looked through all recent [redacted] messages under the names
[redacted] [redacted]
We sincerely apologize for the delay you faced in the order
Please know that it was completely unforeseen and unintentional
Due to all the inconveniences you faced regarding this
order, we feel your request for a full refund in more than fair and we would be
more than happy to comply
Please know that a full refund has already been issued and
processed via transaction ID [redacted] We have already processed the refund
from our endIt may take a few business days for the bank to process it and
the credit to reflect upon your card
Again, we would like to sincerely apologize for everythingWe hope this will
not tarnish our relationship with you and we hope you will give us another
chance to serve you betterPlease know that we process thousands of orders
everyday and most of our customers leave happyOnly a few fall through the
gaps and regrettably, this case was one of them
Additionally, as a token of goodwill towards you, we would like to offer you a
10% discount on your next order, should you choose to have one with us
Warmest regards,
[redacted]
Hello, we have went ahead and issued a full refund for this order which will reflect on your account within 1-3 business days. We apologize for any inconvenience and we appreciate your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, thank you for your post. We reviewed your order and we have seen that the order was actually placed for a total of 200 wristbands which included the promotional 100 free wristbands. We have already disposed of the screen for this order and it was produced according to the specifications which...
were approved by the customer before we could move forward. Sorry, but we will not produce an additional 100 wristbands unless a new order is placed. We even offered a 20% coupon on a new order. Thank you.
Hello, I do see that you have had open communications with our customer service team. We did offer you a 25% refund which we hope you will accept because the Navy Blue color was actually printed on the white wristbands. It's just the white wristband will lighten the darkness of the blue and we...
clearly inform our customers that certain band colors can alter the ink color once printed on them. We can issue the refund today if you approve. If you have no use for the product you can send it back in full and we will issue a full refund. Please let us know.
Hello, due to the defectives in production of your wristbands, we have issued a full refund for this order in the amount of $93.86. Thanks for your
patience with this matter. The refund was issued on [redacted] and will reflect on your account within 1-3
business days. Thanks.
Hello, this order was late and the customer will be refunded in full. The refund will reflect on your account within 1-3 business days. The order seems to have been lost in our system thus creating a delay in production. We apologize for any inconvenience this has caused the customer. We can confirm...
that the order did ship via [redacted]. Thanks for your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, we went ahead and issued a refund for $37.85 for the rush shipping on your order. We apologize for the delays, but we will have this refund reflect on your account within 1-3 business day. Thank you.
Hello, thanks for contacting us with this information. We have looked over your order and it looks as though you have spoken to a couple of our reps who tried to assist you, but if you used the product in full then we can't assist you any further with a remake or refund. All claims must be opened...
within 7 days of receiving a product and we must have the product returned to us unless the remake or refund is approved via images sent to us. These are customized promotional products which can't be resold or reused once produced, but since we did recognize there was an error on the product, we offered a 15% refund for the order. We see that you declined this. but the most we are approved to issue is a 30% refund at this time. If you choose to accept we will issue the refund and it will reflect on your account within 1-3 business days. Thanks.
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not produce the...
koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
(Provide details of why): Conversation with VP. Unwilling to work on a case by case basis. attached is the emails back and forth.
Regards,
[redacted]
Dear Customer,
We are extremely sorry
for any confusion or hassle this
order may have caused youPlease know that our representative was only trying
to inform you that a charge of $applies for our promotional extra bands
Please note that this information is clearly stated on our ordering site, right
below the commentsFor your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site
Note:
** free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order
contains multiple colors, then your free bands will be made in one of those
colors, chosen at randomIf you have a color preference, please let us know
and we will try to accommodate youAdditional colors, options, and rush
services that are not included in your original order will require a surcharge
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the orderThis information is noted right below the order subtotal
It states:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support ticketsPlease note that
responses are expected to be received within business hoursYou opened a
ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges
to youWe sincerely hope that any confusion you may have had has been
resolved
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing systemRest assured that a full
refund shall be issued upon cancellation
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
promotional bands as well as the tax amount on your orderThe total
refund would then be $
Please let us know how you wish to proceedA representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message
We are awaiting your responseThank you
Warmest regards,
24hourwristbands
Read More Customer Complaints:
>
>>
$(function () {
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});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
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Hello, we apologize for any confusion, but the order was refunded in the amount of $[redacted] and should reflect on your account within 1-3 business days. The $[redacted] was for the tax/customs/handling which we explain when the customer places their order and they agree to on the Terms and Conditions...
before confirming an order. We thank you for your post and we will definitely use this information to improve all aspects of our operations. Thank you.
Hello, after looking through your order we see that the order did ship on time, but we recommend to all customers that if you have a particular in hands date you should expedite your shipping because ground shipping can take 5-7 business days to arrive. We fulfilled this order according to the...
specifications you submitted online. We see that the product was delivered to you in full so all we can offer at this time is a 15% courtesy refund for any inconvenience experienced. If you send the product back to us in full we can issue a policy refund. Please let us know how you would like to proceed. Thanks.
Yes the remaining amount of $58.00 was refunded on 4/23/15 so it should reflect on your account within the next couple of days. Thanks.
Dear Cassie [redacted]We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/16 which was your desired deadline. We...
hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurred. Please let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future business. Thank you.Sincerely,24HourWristbands.Com
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]...
** [redacted]. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We spoke with a lady named Tina and they have informed us that we will be receiving a full refund within 7 business days. Thank you for you time and resolution of this matter.[redacted]
Hello, we apologize for any inconvenience on production of your order. We have issued a courtesy 15% refund which will reflect on your account within 1-3 business days. We will take your complaint and definitely use it as a tool to improve our production updates and customer service communication...
with our customers. Thanks for your patience with this matter. We hope to do business with you again and want to extend a 10% coupon for your next order with us. Just use this order number as a reference for placing a new order with one of our reps. Thanks.
Hello, thank you for submitting your claim. We have reviewed the order and realized that yes we were late on this order. The charges were not hidden as we do inform our customers in our terms and conditions as well as right before you checkout. We apologize for any confusion for this order and we...
hope that this full refund can help resolve this issue. We process over 1,000 orders a day and we are a company which takes pride in our quality and customer service as this was an isolated error. We do make mistakes and when we do we accept them and try our best to resolve them. Please let us know if you have any other questions. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
DELL
[redacted]
First of all, we would like to sincerely apologize for all the
inconveniences you have faced regarding this orderHowever, please know that
we were not in denial when we mentioned that we did not receive any tickets
from youWe did, in fact, have
no records of any tickets from you other than
the ticket [redacted] which we responded toAdditionally,
please know that we looked through all recent [redacted] messages under the names
[redacted] [redacted]
We sincerely apologize for the delay you faced in the order
Please know that it was completely unforeseen and unintentional
Due to all the inconveniences you faced regarding this
order, we feel your request for a full refund in more than fair and we would be
more than happy to comply
Please know that a full refund has already been issued and
processed via transaction ID [redacted] We have already processed the refund
from our endIt may take a few business days for the bank to process it and
the credit to reflect upon your card
Again, we would like to sincerely apologize for everythingWe hope this will
not tarnish our relationship with you and we hope you will give us another
chance to serve you betterPlease know that we process thousands of orders
everyday and most of our customers leave happyOnly a few fall through the
gaps and regrettably, this case was one of them
Additionally, as a token of goodwill towards you, we would like to offer you a
10% discount on your next order, should you choose to have one with us
Warmest regards,
[redacted]
Hello, we have went ahead and issued a full refund for this order which will reflect on your account within 1-3 business days. We apologize for any inconvenience and we appreciate your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, thank you for your post. We reviewed your order and we have seen that the order was actually placed for a total of 200 wristbands which included the promotional 100 free wristbands. We have already disposed of the screen for this order and it was produced according to the specifications which...
were approved by the customer before we could move forward. Sorry, but we will not produce an additional 100 wristbands unless a new order is placed. We even offered a 20% coupon on a new order. Thank you.
Hello, I do see that you have had open communications with our customer service team. We did offer you a 25% refund which we hope you will accept because the Navy Blue color was actually printed on the white wristbands. It's just the white wristband will lighten the darkness of the blue and we...
clearly inform our customers that certain band colors can alter the ink color once printed on them. We can issue the refund today if you approve. If you have no use for the product you can send it back in full and we will issue a full refund. Please let us know.
Hello, due to the defectives in production of your wristbands, we have issued a full refund for this order in the amount of $93.86. Thanks for your
patience with this matter. The refund was issued on [redacted] and will reflect on your account within 1-3
business days. Thanks.
Hello, this order was late and the customer will be refunded in full. The refund will reflect on your account within 1-3 business days. The order seems to have been lost in our system thus creating a delay in production. We apologize for any inconvenience this has caused the customer. We can confirm...
that the order did ship via [redacted]. Thanks for your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, we went ahead and issued a refund for $37.85 for the rush shipping on your order. We apologize for the delays, but we will have this refund reflect on your account within 1-3 business day. Thank you.
Hello, thanks for contacting us with this information. We have looked over your order and it looks as though you have spoken to a couple of our reps who tried to assist you, but if you used the product in full then we can't assist you any further with a remake or refund. All claims must be opened...
within 7 days of receiving a product and we must have the product returned to us unless the remake or refund is approved via images sent to us. These are customized promotional products which can't be resold or reused once produced, but since we did recognize there was an error on the product, we offered a 15% refund for the order. We see that you declined this. but the most we are approved to issue is a 30% refund at this time. If you choose to accept we will issue the refund and it will reflect on your account within 1-3 business days. Thanks.
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not produce the...
koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com