If you would like to keep the remake shirts we can issue a 25% refund or we can refund the order in full if you don't want them and would be willing to send them back. Please let us know how you would like to move forward. Thanks.
Hello, this order was not produced according to specifications and the
customer will be refunded in full. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via DHL [redacted]. Thanks
for your patience with this matter. The...
refund will reflect on your account within 1-3 business days. Please let us know if you have any other
questions. Thanks.
Hello, we apologize for any confusion, but the order was refunded in the amount of $[redacted] and should reflect on your account within 1-3 business days. The $[redacted] was for the tax/customs/handling which we explain when the customer places their order and they agree to on the Terms and Conditions...
before confirming an order. We thank you for your post and we will definitely use this information to improve all aspects of our operations. Thank you.
Hello, after looking through your order we see that the order did ship on time, but we recommend to all customers that if you have a particular in hands date you should expedite your shipping because ground shipping can take 5-7 business days to arrive. We fulfilled this order according to the...
specifications you submitted online. We see that the product was delivered to you in full so all we can offer at this time is a 15% courtesy refund for any inconvenience experienced. If you send the product back to us in full we can issue a policy refund. Please let us know how you would like to proceed. Thanks.
Dear Cassie [redacted]We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/16 which was your desired deadline. We...
hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurred. Please let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future business. Thank you.Sincerely,24HourWristbands.Com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We spoke with a lady named Tina and they have informed us that we will be receiving a full refund within 7 business days. Thank you for you time and resolution of this matter.[redacted]
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]...
** [redacted]. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Hello, thank you for submitting your claim. We have reviewed the order and realized that yes we were late on this order. The charges were not hidden as we do inform our customers in our terms and conditions as well as right before you checkout. We apologize for any confusion for this order and we...
hope that this full refund can help resolve this issue. We process over 1,000 orders a day and we are a company which takes pride in our quality and customer service as this was an isolated error. We do make mistakes and when we do we accept them and try our best to resolve them. Please let us know if you have any other questions. Thank you.
Hello, we apologize for any inconvenience on production of your order. We have issued a courtesy 15% refund which will reflect on your account within 1-3 business days. We will take your complaint and definitely use it as a tool to improve our production updates and customer service communication...
with our customers. Thanks for your patience with this matter. We hope to do business with you again and want to extend a 10% coupon for your next order with us. Just use this order number as a reference for placing a new order with one of our reps. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Hello, thank you for your post. We reviewed your order and we have seen that the order was actually placed for a total of 200 wristbands which included the promotional 100 free wristbands. We have already disposed of the screen for this order and it was produced according to the specifications which...
were approved by the customer before we could move forward. Sorry, but we will not produce an additional 100 wristbands unless a new order is placed. We even offered a 20% coupon on a new order. Thank you.
DELL
[redacted]
First of all, we would like to sincerely apologize for all the
inconveniences you have faced regarding this orderHowever, please know that
we were not in denial when we mentioned that we did not receive any tickets
from youWe did, in fact, have
no records of any tickets from you other than
the ticket [redacted] which we responded toAdditionally,
please know that we looked through all recent [redacted] messages under the names
[redacted] [redacted]
We sincerely apologize for the delay you faced in the order
Please know that it was completely unforeseen and unintentional
Due to all the inconveniences you faced regarding this
order, we feel your request for a full refund in more than fair and we would be
more than happy to comply
Please know that a full refund has already been issued and
processed via transaction ID [redacted] We have already processed the refund
from our endIt may take a few business days for the bank to process it and
the credit to reflect upon your card
Again, we would like to sincerely apologize for everythingWe hope this will
not tarnish our relationship with you and we hope you will give us another
chance to serve you betterPlease know that we process thousands of orders
everyday and most of our customers leave happyOnly a few fall through the
gaps and regrettably, this case was one of them
Additionally, as a token of goodwill towards you, we would like to offer you a
10% discount on your next order, should you choose to have one with us
Warmest regards,
[redacted]
Hello, we have went ahead and issued a full refund for this order which will reflect on your account within 1-3 business days. We apologize for any inconvenience and we appreciate your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, this order was late and the customer will be refunded in full. The refund will reflect on your account within 1-3 business days. The order seems to have been lost in our system thus creating a delay in production. We apologize for any inconvenience this has caused the customer. We can confirm...
that the order did ship via [redacted]. Thanks for your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, due to the defectives in production of your wristbands, we have issued a full refund for this order in the amount of $93.86. Thanks for your
patience with this matter. The refund was issued on [redacted] and will reflect on your account within 1-3
business days. Thanks.
Hello, I do see that you have had open communications with our customer service team. We did offer you a 25% refund which we hope you will accept because the Navy Blue color was actually printed on the white wristbands. It's just the white wristband will lighten the darkness of the blue and we...
clearly inform our customers that certain band colors can alter the ink color once printed on them. We can issue the refund today if you approve. If you have no use for the product you can send it back in full and we will issue a full refund. Please let us know.
Hello, this order was produced within the 15 business day production time and delivered to the customer. We can issue a partial refund of 25% for the inconvenience you had to deal with. Please confirm that you approve the refund of $58.73 and we will issue it immediately. Thanks.
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not produce the...
koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Hello, thanks for contacting us with this information. We have looked over your order and it looks as though you have spoken to a couple of our reps who tried to assist you, but if you used the product in full then we can't assist you any further with a remake or refund. All claims must be opened...
within 7 days of receiving a product and we must have the product returned to us unless the remake or refund is approved via images sent to us. These are customized promotional products which can't be resold or reused once produced, but since we did recognize there was an error on the product, we offered a 15% refund for the order. We see that you declined this. but the most we are approved to issue is a 30% refund at this time. If you choose to accept we will issue the refund and it will reflect on your account within 1-3 business days. Thanks.
If you would like to keep the remake shirts we can issue a 25% refund or we can refund the order in full if you don't want them and would be willing to send them back. Please let us know how you would like to move forward. Thanks.
Hello, this order was not produced according to specifications and the
customer will be refunded in full. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via DHL [redacted]. Thanks
for your patience with this matter. The...
refund will reflect on your account within 1-3 business days. Please let us know if you have any other
questions. Thanks.
Yes the remaining amount of $58.00 was refunded on 4/23/15 so it should reflect on your account within the next couple of days. Thanks.
Hello, we apologize for any confusion, but the order was refunded in the amount of $[redacted] and should reflect on your account within 1-3 business days. The $[redacted] was for the tax/customs/handling which we explain when the customer places their order and they agree to on the Terms and Conditions...
before confirming an order. We thank you for your post and we will definitely use this information to improve all aspects of our operations. Thank you.
Hello, after looking through your order we see that the order did ship on time, but we recommend to all customers that if you have a particular in hands date you should expedite your shipping because ground shipping can take 5-7 business days to arrive. We fulfilled this order according to the...
specifications you submitted online. We see that the product was delivered to you in full so all we can offer at this time is a 15% courtesy refund for any inconvenience experienced. If you send the product back to us in full we can issue a policy refund. Please let us know how you would like to proceed. Thanks.
Dear Cassie [redacted]We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/16 which was your desired deadline. We...
hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurred. Please let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future business. Thank you.Sincerely,24HourWristbands.Com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We spoke with a lady named Tina and they have informed us that we will be receiving a full refund within 7 business days. Thank you for you time and resolution of this matter.[redacted]
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]...
** [redacted]. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Hello, thank you for submitting your claim. We have reviewed the order and realized that yes we were late on this order. The charges were not hidden as we do inform our customers in our terms and conditions as well as right before you checkout. We apologize for any confusion for this order and we...
hope that this full refund can help resolve this issue. We process over 1,000 orders a day and we are a company which takes pride in our quality and customer service as this was an isolated error. We do make mistakes and when we do we accept them and try our best to resolve them. Please let us know if you have any other questions. Thank you.
Hello, we apologize for any inconvenience on production of your order. We have issued a courtesy 15% refund which will reflect on your account within 1-3 business days. We will take your complaint and definitely use it as a tool to improve our production updates and customer service communication...
with our customers. Thanks for your patience with this matter. We hope to do business with you again and want to extend a 10% coupon for your next order with us. Just use this order number as a reference for placing a new order with one of our reps. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Hello, thank you for your post. We reviewed your order and we have seen that the order was actually placed for a total of 200 wristbands which included the promotional 100 free wristbands. We have already disposed of the screen for this order and it was produced according to the specifications which...
were approved by the customer before we could move forward. Sorry, but we will not produce an additional 100 wristbands unless a new order is placed. We even offered a 20% coupon on a new order. Thank you.
DELL
[redacted]
First of all, we would like to sincerely apologize for all the
inconveniences you have faced regarding this orderHowever, please know that
we were not in denial when we mentioned that we did not receive any tickets
from youWe did, in fact, have
no records of any tickets from you other than
the ticket [redacted] which we responded toAdditionally,
please know that we looked through all recent [redacted] messages under the names
[redacted] [redacted]
We sincerely apologize for the delay you faced in the order
Please know that it was completely unforeseen and unintentional
Due to all the inconveniences you faced regarding this
order, we feel your request for a full refund in more than fair and we would be
more than happy to comply
Please know that a full refund has already been issued and
processed via transaction ID [redacted] We have already processed the refund
from our endIt may take a few business days for the bank to process it and
the credit to reflect upon your card
Again, we would like to sincerely apologize for everythingWe hope this will
not tarnish our relationship with you and we hope you will give us another
chance to serve you betterPlease know that we process thousands of orders
everyday and most of our customers leave happyOnly a few fall through the
gaps and regrettably, this case was one of them
Additionally, as a token of goodwill towards you, we would like to offer you a
10% discount on your next order, should you choose to have one with us
Warmest regards,
[redacted]
Hello, we have went ahead and issued a full refund for this order which will reflect on your account within 1-3 business days. We apologize for any inconvenience and we appreciate your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, this order was late and the customer will be refunded in full. The refund will reflect on your account within 1-3 business days. The order seems to have been lost in our system thus creating a delay in production. We apologize for any inconvenience this has caused the customer. We can confirm...
that the order did ship via [redacted]. Thanks for your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, due to the defectives in production of your wristbands, we have issued a full refund for this order in the amount of $93.86. Thanks for your
patience with this matter. The refund was issued on [redacted] and will reflect on your account within 1-3
business days. Thanks.
Hello, I do see that you have had open communications with our customer service team. We did offer you a 25% refund which we hope you will accept because the Navy Blue color was actually printed on the white wristbands. It's just the white wristband will lighten the darkness of the blue and we...
clearly inform our customers that certain band colors can alter the ink color once printed on them. We can issue the refund today if you approve. If you have no use for the product you can send it back in full and we will issue a full refund. Please let us know.
Hello, this order was produced within the 15 business day production time and delivered to the customer. We can issue a partial refund of 25% for the inconvenience you had to deal with. Please confirm that you approve the refund of $58.73 and we will issue it immediately. Thanks.
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not produce the...
koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Hello, thanks for contacting us with this information. We have looked over your order and it looks as though you have spoken to a couple of our reps who tried to assist you, but if you used the product in full then we can't assist you any further with a remake or refund. All claims must be opened...
within 7 days of receiving a product and we must have the product returned to us unless the remake or refund is approved via images sent to us. These are customized promotional products which can't be resold or reused once produced, but since we did recognize there was an error on the product, we offered a 15% refund for the order. We see that you declined this. but the most we are approved to issue is a 30% refund at this time. If you choose to accept we will issue the refund and it will reflect on your account within 1-3 business days. Thanks.