Our apologies. We thought you received 45 of the correct wristbands. We issued a refund for this order and it will reflect on your account within 1-3 business days. The refund is in the remaining amount of $102.01. Please let us know if you have any other questions as we hope we can mark this issue as resolved. Thanks.
Hello, this order was produced within the 15 business day production time and delivered to the customer. We can issue a partial refund of 25% for the inconvenience you had to deal with. Please confirm that you approve the refund of $58.73 and we will issue it immediately. Thanks.
Hello, this definitely is no issue at all. We see that you spoke to our customer service team and a refund was requested on 9/14/15 and we issued it earlier this morning. We are not sure why a dispute was issued seeing that we were fully willing to issue a refund. The refund should reflect on your...
account within 1-3 business days. If you have any other questions, please let us know. Thank you.
[redacted]
We are very appreciative of your co operation regarding this matter and we are honored by the fact that you have been a loyal customer with us for so long and have trusted us to continue to do business. We completely understand your displeasure and we really do acknowledge you being with us over the years, which is why we ask for two working days so we can provide a better resolution to this matter. We have always prioritized our customers more than any other aspect and have always thrived on providing our customers with the best service we can but since your order was months old we could not accept your claim but we value and acknowledge your trust in us to do business over the years. We will get back to you through our ticketing system to provide the best resolution we can, we apologize that you had to go through all this hassle. We are also offering a 10% of on any future order. Please contact us for any other further inquiries. Thank you.Regards,[redacted]
Hello, we spoke to the customer after the order was shipped. We informed him that if he no longer want the order he can refuse the package for a full refund or he can keep wit with a 45% refund ($337.00), but he refused. So we then told him that most we can do is a 50% since the order is late...
($375.00) and he agreed. We issued a refund for the amount of $375.00 on [redacted] and it should have reflected on their account by now. We do not feel a full refund should be issued. Thank you.
Dear Customer,We are truly very sorry that it took us longer than anticipated to refund you the money. As you have mentioned previously, you have ordered from us before and we sincerely hope you know that the delay was completely unforeseen and unintentional. Please accept our sincerest...
apologies. Additionally, per our records, we can see that one of our representatives have already provided you the transaction ID of the entire refund amount on 7/23. For your convenience, we shall also provide it here: Refunded $102.00 to [redacted] Please check with your bank. Thus please note that the credit has already been processed from our end. We hope that this resolves the issue and we truly hope that this will not tarnish our relationship with you. We hope that you will continue to order from us again in the future. Best Regards,[redacted]
Hello, we have contacted the appropriate officials with the Revdex.com to handle this matter at this time since the customer is not cooperating with us. Thank you. Below is a documented phone call between the customer and one of our reps where the customer clearly wanted a refund and not the product. [redacted]IN TRANSIT[redacted]Jessica Luque
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
When I placed the order, I selected 6 day standard production time. It wasn't until I filed a complaint that I was informed it would be 7-24 days. Had your [redacted] informed me of this at the time of purchase, I would not have ordered from it. I have contacted [redacted] and opened a dispute to reject the delivery of the product. I no longer have a need for the product as the desired arrival time has passed. I am willing to return the product to you with a full refund of the purchase. Nothing less!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me as they have issued a full refund. Thank you for your assistance with this.
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/16/2015 11:33:08 AM and assigned ID 10627737.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Thursday, May 14, 2015 9:16 AM To: drteam Subject: ID [redacted]. Re: Complaint ID [redacted]. They said they would refund me money and they never did. I would like to re-open this complaint. -- [redacted] - The Place To Be [redacted]
Regards,
Hello, thanks for your post. It looks as though the issue was resolved with our customer service team and the proper adjustments were made and refund was issued for the artwork changes. I have made sure to notify the production manager of the urgency to get this order in hands by 10/9. We will keep...
you updated with any changes during the production process if necessary. Thank you.
Hello, this order was already refunded in full on 4/27/15 and this claim should be closed. We try to work with all of our customers whenever they are not fully pleased with the order they receive. Thanks for your patience with this matter. We will now close this claim. Thanks.
Dear Jana S [redacted]We apologize for all and any inconvenience that you have had to face with your order, please know that we always try and do the most we can within our capabilities to satisfy our customers but there are some instances were even after all our efforts things still go wrong, that is...
what seemed to have happened with your order because we did try and expedite your order to meet your desired deadline but production ended up taking a bit more time than it was supposed to and hence this mishap occurred. Even though we completed production on your order we have nonetheless agreed to cancel shipping and issue a full refund as your deadline has already passed but because of transaction errors your refund could not be processed so we have to reimburse you through either a check or a store credit if you choose to place another order and we promise to serve you better this time around. Please let us know how would you like to be reimbursed and we will act accordingly. We hope this mishap does not tarnish our relationship as we have always prioritized our customers over all aspects. We would also like to offer a 10% discount on a future order if you choose as a token of apology. Please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Hello, thank you for your post. We apologize for any inconvenience that you experienced with your order. If you would like a remake, please let us know what your latest in hands date would be. If we can't meet that in hands date we will issue a refund to resolve this issue. We look forward to...
Hello, thank you for your post. After reviewing your order, it seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused you and we can confirm that the order will ship out today or tomorrow at the latest. We are also...
issuing a courtesy refund of 25% for this order for this mistake on our end. Thanks
for your patience with this matter. Please let us know if you have any other
questions. We look forward to getting your product to you as we will ship it with the overnight option. Thanks.
I thank you for being a company that has decided to stand by your product and do the right thing by fully refunding me. I appreciate it. Respectfully,Kim [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11867669, and find that this resolution would be satisfactory to me.
Dear Customer,
We are extremely sorry for the delayHowever, please know that we have recently
refunded you, fully, the amount of $to transaction [redacted]Feel
free to use this transaction ID to check with your bankRest assured that the
refund has been processed from our endIt may take the bank a few business
days to process the transaction for it to show upThank you so very much for your patience and cooperation
We sincerely hope this issue is now resolved
The 10% courtesy discount on your future order still stands
Best regards,
24HourWristbands.com
Hello, we provided the customer various options to choose from and they approved the full refund which we issued today. The refund will reflect on the customer's account within 1-3 business days. We apologize for any inconvenience and we thank you for your cooperation with us on this claim. We...
Dear Customer,
We are extremely sorry
for any confusion or hassle this
order may have caused youPlease know that our representative was only trying
to inform you that a charge of $applies for our promotional extra bands
Please note that this information is clearly stated on our ordering site, right
below the commentsFor your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site
Note:
** free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order
contains multiple colors, then your free bands will be made in one of those
colors, chosen at randomIf you have a color preference, please let us know
and we will try to accommodate youAdditional colors, options, and rush
services that are not included in your original order will require a surcharge
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the orderThis information is noted right below the order subtotal
It states:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support ticketsPlease note that
responses are expected to be received within business hoursYou opened a
ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges
to youWe sincerely hope that any confusion you may have had has been
resolved
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing systemRest assured that a full
refund shall be issued upon cancellation
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
promotional bands as well as the tax amount on your orderThe total
refund would then be $
Please let us know how you wish to proceedA representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message
We are awaiting your responseThank you
Warmest regards,
24hourwristbands
Our apologies. We thought you received 45 of the correct wristbands. We issued a refund for this order and it will reflect on your account within 1-3 business days. The refund is in the remaining amount of $102.01. Please let us know if you have any other questions as we hope we can mark this issue as resolved. Thanks.
Hello, this order was produced within the 15 business day production time and delivered to the customer. We can issue a partial refund of 25% for the inconvenience you had to deal with. Please confirm that you approve the refund of $58.73 and we will issue it immediately. Thanks.
Hello, this definitely is no issue at all. We see that you spoke to our customer service team and a refund was requested on 9/14/15 and we issued it earlier this morning. We are not sure why a dispute was issued seeing that we were fully willing to issue a refund. The refund should reflect on your...
account within 1-3 business days. If you have any other questions, please let us know. Thank you.
[redacted]
We are very appreciative of your co operation regarding this matter and we are honored by the fact that you have been a loyal customer with us for so long and have trusted us to continue to do business. We completely understand your displeasure and we really do acknowledge you being with us over the years, which is why we ask for two working days so we can provide a better resolution to this matter. We have always prioritized our customers more than any other aspect and have always thrived on providing our customers with the best service we can but since your order was months old we could not accept your claim but we value and acknowledge your trust in us to do business over the years. We will get back to you through our ticketing system to provide the best resolution we can, we apologize that you had to go through all this hassle. We are also offering a 10% of on any future order. Please contact us for any other further inquiries. Thank you.Regards,[redacted]
Hello, we spoke to the customer after the order was shipped. We informed him that if he no longer want the order he can refuse the package for a full refund or he can keep wit with a 45% refund ($337.00), but he refused. So we then told him that most we can do is a 50% since the order is late...
($375.00) and he agreed. We issued a refund for the amount of $375.00 on [redacted] and it should have reflected on their account by now. We do not feel a full refund should be issued. Thank you.
Dear Customer,We are truly very sorry that it took us longer than anticipated to refund you the money. As you have mentioned previously, you have ordered from us before and we sincerely hope you know that the delay was completely unforeseen and unintentional. Please accept our sincerest...
apologies. Additionally, per our records, we can see that one of our representatives have already provided you the transaction ID of the entire refund amount on 7/23. For your convenience, we shall also provide it here: Refunded $102.00 to [redacted] Please check with your bank. Thus please note that the credit has already been processed from our end. We hope that this resolves the issue and we truly hope that this will not tarnish our relationship with you. We hope that you will continue to order from us again in the future. Best Regards,[redacted]
Hello, we have contacted the appropriate officials with the Revdex.com to handle this matter at this time since the customer is not cooperating with us. Thank you. Below is a documented phone call between the customer and one of our reps where the customer clearly wanted a refund and not the product. [redacted]IN TRANSIT[redacted]Jessica Luque
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
When I placed the order, I selected 6 day standard production time. It wasn't until I filed a complaint that I was informed it would be 7-24 days. Had your [redacted] informed me of this at the time of purchase, I would not have ordered from it. I have contacted [redacted] and opened a dispute to reject the delivery of the product. I no longer have a need for the product as the desired arrival time has passed. I am willing to return the product to you with a full refund of the purchase. Nothing less!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me as they have issued a full refund. Thank you for your assistance with this.
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/16/2015 11:33:08 AM and assigned ID 10627737.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Thursday, May 14, 2015 9:16 AM To: drteam Subject: ID [redacted]. Re: Complaint ID [redacted]. They said they would refund me money and they never did. I would like to re-open this complaint. -- [redacted] - The Place To Be [redacted]
Regards,
Hello, thanks for your post. It looks as though the issue was resolved with our customer service team and the proper adjustments were made and refund was issued for the artwork changes. I have made sure to notify the production manager of the urgency to get this order in hands by 10/9. We will keep...
you updated with any changes during the production process if necessary. Thank you.
Hello, this order was already refunded in full on 4/27/15 and this claim should be closed. We try to work with all of our customers whenever they are not fully pleased with the order they receive. Thanks for your patience with this matter. We will now close this claim. Thanks.
Dear Jana S [redacted]We apologize for all and any inconvenience that you have had to face with your order, please know that we always try and do the most we can within our capabilities to satisfy our customers but there are some instances were even after all our efforts things still go wrong, that is...
what seemed to have happened with your order because we did try and expedite your order to meet your desired deadline but production ended up taking a bit more time than it was supposed to and hence this mishap occurred. Even though we completed production on your order we have nonetheless agreed to cancel shipping and issue a full refund as your deadline has already passed but because of transaction errors your refund could not be processed so we have to reimburse you through either a check or a store credit if you choose to place another order and we promise to serve you better this time around. Please let us know how would you like to be reimbursed and we will act accordingly. We hope this mishap does not tarnish our relationship as we have always prioritized our customers over all aspects. We would also like to offer a 10% discount on a future order if you choose as a token of apology. Please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Hello, thank you for your post. We apologize for any inconvenience that you experienced with your order. If you would like a remake, please let us know what your latest in hands date would be. If we can't meet that in hands date we will issue a refund to resolve this issue. We look forward to...
hearing back from you. Please advise. Thanks.
Hello, thank you for your post. After reviewing your order, it seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused you and we can confirm that the order will ship out today or tomorrow at the latest. We are also...
issuing a courtesy refund of 25% for this order for this mistake on our end. Thanks
for your patience with this matter. Please let us know if you have any other
questions. We look forward to getting your product to you as we will ship it with the overnight option. Thanks.
I thank you for being a company that has decided to stand by your product and do the right thing by fully refunding me. I appreciate it. Respectfully,Kim [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11867669, and find that this resolution would be satisfactory to me.
Dear Customer,
We are extremely sorry for the delayHowever, please know that we have recently
refunded you, fully, the amount of $to transaction [redacted]Feel
free to use this transaction ID to check with your bankRest assured that the
refund has been processed from our endIt may take the bank a few business
days to process the transaction for it to show upThank you so very much for your patience and cooperation
We sincerely hope this issue is now resolved
The 10% courtesy discount on your future order still stands
Best regards,
24HourWristbands.com
Hello, we provided the customer various options to choose from and they approved the full refund which we issued today. The refund will reflect on the customer's account within 1-3 business days. We apologize for any inconvenience and we thank you for your cooperation with us on this claim. We...
hope we can now close this claim. Thanks.
Dear Customer,
We are extremely sorry
for any confusion or hassle this
order may have caused youPlease know that our representative was only trying
to inform you that a charge of $applies for our promotional extra bands
Please note that this information is clearly stated on our ordering site, right
below the commentsFor your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site
Note:
** free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order
contains multiple colors, then your free bands will be made in one of those
colors, chosen at randomIf you have a color preference, please let us know
and we will try to accommodate youAdditional colors, options, and rush
services that are not included in your original order will require a surcharge
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the orderThis information is noted right below the order subtotal
It states:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support ticketsPlease note that
responses are expected to be received within business hoursYou opened a
ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges
to youWe sincerely hope that any confusion you may have had has been
resolved
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing systemRest assured that a full
refund shall be issued upon cancellation
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
promotional bands as well as the tax amount on your orderThe total
refund would then be $
Please let us know how you wish to proceedA representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message
We are awaiting your responseThank you
Warmest regards,
24hourwristbands