default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Hello, we issued a refund for the amount requested. The refund will reflect on your account within 1-3 business days. Thanks for your cooperation with this matter. We will now close this dispute. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I needed to contact customer service by phone as your online support was useless. My clients did not receive the bracelets in time as stated in my customer service requests. You were given ample time to correct this issue and did not. I as the customer needed to place a phone call and follow up as your support team did not respond. Please refund me for my order in the amount of $130.32 for my order that was placed on May 26,2015 which you were unable to complete and fill based on your 6 days processing and 6 days delivery. You clearly state that it was you mistake in the customer service log.
Regards,
Hello, we are not dismissing your complaint but we are in the business of customizing promotional products. If the artwork provided to us can't be printed on a particular product we inform the customer that we do not advise moving forward. We do not want to produce a product which is not up to our standards even if it means losing an order. Also your complaint about inventory issues is something we deal with on a daily basis. It is very expensive to maintain high volumes of inventory so we are do our best to keep all of our products stocked, but sometimes a product goes out of stock during the production process because we are placing thousands of orders daily. The product may be in stock at 9 am, but by 3pm that same day we can be out of stock. We are not holding on to your money, but we do like to contact our customers and see if they can wait to receive their product at a later date. We apologize for any inconvenience, but this refund was issued and if you have any other questions please let us know. Thanks.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10590458, and find that this resolution would be satisfactory to me.
Hello, this order was a rush order which was not produced within the time frame selected. We apologize for any inconvenience and delay that you had to deal with. We issued a full refund for this order and that refund will reflect on your account within 1-3 business days. Please let us know if you...
I have not notified [redacted] yet to dispute. I was hoping the company would decide to refund my money before I dispute. My plan is to file a dispute if I don't hear from 24 hr wristband in a favorable manner by the end of today. [redacted]
Hello, thank you for contacting us. We went ahead and issued a full refund for this order even though a remake was created. We apologize for any inconvenience you have experienced. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions....
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would need them all reprinted in White by October 11, 2015. Thank you so much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
I ordered 300 wristbands on May 12, 2016. I selected a 7 day production time and 6 day delivery time. As of today, June 7, 2016 I HAVE NOT received these wristbands. This was purchased for an event that we had for June 2-4, 2016. We no longer are able nor do we want these wristbands. When I called last Wednesday, June 1, 2016 I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, 2016. As stated, we still have not received these wristbands. The tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, 2016. I made a much larger order of 900 wristbands on May 11, 2016 that we received in plenty of time. I also received an e-mail on May 13, 2016 that BOTH of my orders we ready for production. When asked why we did not receive the smaller order [redacted] [redacted] but received the larger order [redacted] [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after 2 orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receive. The order # is [redacted] The total for this order was $264.18. I am not able to use these wristbands anymore because the event is over.
Regards,
Hello, thanks for your post. A total refund of $152.91 was issued and the customer approved because of the style change for the wristband. The order had store credit which was used and the remainder was refunded. We do not feel any additional refund should be issued. Thanks.
Dear [redacted],We would like to sincerely apologize for all the inconvenience that you had to face with your order. Please know customer satisfaction is of utmost importance to us so delivering the product with a typographical error is also as embarrassing to us as it was to you.It seems we...
have looked into both your orders and have issued a full and complete refund including shipping as we do believe you should not have to pay for the shipping of an order that you could not use. Please note that refunds may take from 5-7 business days to transact, we hope this mishap does not tarnish our image as a company for you to not give us another chance for any future orders.We look forward to provide better service and attention to your order if you do choose us for any future events. Please contact us through our online ticketing system if you require any further assistance or information about your refund. We hope this issue is resolved, thank you.Warmest Regards, 24hourwristbands.com
Hello, we have reviewed your issue and we apologize that you were not fully satisfied with the product you received. We went ahead and issued a full refund for this order because we guarantee that all customers leave satisfied or your money back. Please let us know if you have any other questions....
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
I have been dealing with issues from this company since 7/28/2015 when I made my first phone call and spoke with a customer representative than. I have since spoken with an additional 4 people via phone and 1 [redacted] With that being said, I do not feel, what so ever, that this complaint is "premature" in any nature. The whole experience with this company has been difficult and frustrating. Only after I filed this complaint did the company agree to reinburse me fully, something that any other company would have done without any battle. I can only wait to have the product returned and my money reimbursed so that I can hopefully forget about this awful experience all together. [redacted]
Hello, we are issuing a refund of $14.37 for the tax/customs/handling
on your order. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands. We clearly state this...
information during the ordering process as well as on the company info on the Revdex.com website. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Dear [redacted],
We are extremely sorry for the inconvenience this may
have caused youAs per
our records, we have already processed it and have notified you via ticket [[redacted]]
and via [redacted]Please check
As informed in ticket [[redacted]], you requested a cancellation
and one of our representatives responded to both your tickets informing you
that the order was cancelled and a refund has been requestedWe would like for
you to know that the pending refund request is reviewed by a manager within the
next 5-business days and the refund is then issuedUnfortunately, there was
a delay in processing the refund
Please know that due to a system glitch, your response via
the ticket [[redacted]] did not reach usThus we could not respond to it
Please know that a full refund of $has been refunded
to transaction [redacted]Please check with your bankIt may take a while for
the bank to process the transaction but rest assured that it will definitely
reach you
Please respond back to ticket [redacted], if you have any queries, as the other
ticket [[redacted]] is not working properly and has been closed to avoid any
confusion
We are so very sorry if this caused you any distress, [redacted]
We hope this issue is resolved now and we hope you will not think ill of usWe
trust that our relationship with you is not tarnished and that you will
consider us again for your next order
Have a nice day!
Warmest regards,
24hourwristbands
Hello, we have attached an image of step 6 on the ordering process where you select your production time. As you can see we clearly state that this time in business days in the minimum amount of days you should expect your order to be completed in. If you would like a policy refund you can still send the order back to us or we can offer you a courtesy 15% refund and keep the product. Please advise. Thanks.
Hello, we have reviewed your order and it looks as though both products which you ordered (lanyards and buttons) were both shipped on time. The buttons were placed on 6/18/15 with a 3 day rush production and was shipped on the 3rd business day via Fed Ex [redacted]. The customer had...
no issues with the product they received except for 15 buttons, and we offered a refund for that limited quantity of the order. For the lanyards the order was made in the 15 business days our standard production can take up to. We understand if you were frustrated with the longer than usual production time, but all we an offer is a courtesy 15% refund for the inconvenience. The refund for $42.20 will be issued if you accept this offer. If you want a full refund for the lanyards we ask that you send the product back to us in full. This is the only way we could approve a full refund when an order was made on time and without any defect. Please let us know how you would like to move forward. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I've contacted your company multiple times and I said I received remake. That's not this issue at hand. The remark size and original size of logos are totally different. The remake wa how I wanted the originals printed. Your company never gave me a proof.
I've attracted photos. Left is reprint and right is original print.
Dear [redacted],We would first like to apologize for the inconvenience that you have had to face regarding your order with us and we do acknowledge the fact that your order was edited according to our records but on the other hand you approved the order after these specifications were set and reviewed. It...
seems you also approved the proof where the size of the yard signs were clearly stated along with the invoice and we proceeded to production exactly according to your approved invoice. We understand your frustration and disappointment which is why we are asking for sometime to review the call log of your conversation with our rep that will help us determine a reasonable resolution to this matter. Once this case is verified we will provide a substantial compensation for the mishap and do everything we can within our ability to rectify this issue. We have always done the best we can to help our customers, so please give us 48 hours to figure out a resolution to this mishap and we will rectify it accordingly. Thank you.Sincerely,24HourWristbands
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Hello, we issued a refund for the amount requested. The refund will reflect on your account within 1-3 business days. Thanks for your cooperation with this matter. We will now close this dispute. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I needed to contact customer service by phone as your online support was useless. My clients did not receive the bracelets in time as stated in my customer service requests. You were given ample time to correct this issue and did not. I as the customer needed to place a phone call and follow up as your support team did not respond. Please refund me for my order in the amount of $130.32 for my order that was placed on May 26,2015 which you were unable to complete and fill based on your 6 days processing and 6 days delivery. You clearly state that it was you mistake in the customer service log.
Regards,
Hello, we are not dismissing your complaint but we are in the business of customizing promotional products. If the artwork provided to us can't be printed on a particular product we inform the customer that we do not advise moving forward. We do not want to produce a product which is not up to our standards even if it means losing an order. Also your complaint about inventory issues is something we deal with on a daily basis. It is very expensive to maintain high volumes of inventory so we are do our best to keep all of our products stocked, but sometimes a product goes out of stock during the production process because we are placing thousands of orders daily. The product may be in stock at 9 am, but by 3pm that same day we can be out of stock. We are not holding on to your money, but we do like to contact our customers and see if they can wait to receive their product at a later date. We apologize for any inconvenience, but this refund was issued and if you have any other questions please let us know. Thanks.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10590458, and find that this resolution would be satisfactory to me.
Hello, this order was a rush order which was not produced within the time frame selected. We apologize for any inconvenience and delay that you had to deal with. We issued a full refund for this order and that refund will reflect on your account within 1-3 business days. Please let us know if you...
have any other questions. Thanks.
I have not notified [redacted] yet to dispute. I was hoping the company would decide to refund my money before I dispute. My plan is to file a dispute if I don't hear from 24 hr wristband in a favorable manner by the end of today. [redacted]
Hello, thank you for contacting us. We went ahead and issued a full refund for this order even though a remake was created. We apologize for any inconvenience you have experienced. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions....
Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would need them all reprinted in White by October 11, 2015. Thank you so much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
I ordered 300 wristbands on May 12, 2016. I selected a 7 day production time and 6 day delivery time. As of today, June 7, 2016 I HAVE NOT received these wristbands. This was purchased for an event that we had for June 2-4, 2016. We no longer are able nor do we want these wristbands. When I called last Wednesday, June 1, 2016 I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, 2016. As stated, we still have not received these wristbands. The tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, 2016. I made a much larger order of 900 wristbands on May 11, 2016 that we received in plenty of time. I also received an e-mail on May 13, 2016 that BOTH of my orders we ready for production. When asked why we did not receive the smaller order [redacted] [redacted] but received the larger order [redacted] [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after 2 orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receive. The order # is [redacted] The total for this order was $264.18. I am not able to use these wristbands anymore because the event is over.
Regards,
Hello, thanks for your post. A total refund of $152.91 was issued and the customer approved because of the style change for the wristband. The order had store credit which was used and the remainder was refunded. We do not feel any additional refund should be issued. Thanks.
Dear [redacted],We would like to sincerely apologize for all the inconvenience that you had to face with your order. Please know customer satisfaction is of utmost importance to us so delivering the product with a typographical error is also as embarrassing to us as it was to you.It seems we...
have looked into both your orders and have issued a full and complete refund including shipping as we do believe you should not have to pay for the shipping of an order that you could not use. Please note that refunds may take from 5-7 business days to transact, we hope this mishap does not tarnish our image as a company for you to not give us another chance for any future orders.We look forward to provide better service and attention to your order if you do choose us for any future events. Please contact us through our online ticketing system if you require any further assistance or information about your refund. We hope this issue is resolved, thank you.Warmest Regards, 24hourwristbands.com
Hello, we have reviewed your issue and we apologize that you were not fully satisfied with the product you received. We went ahead and issued a full refund for this order because we guarantee that all customers leave satisfied or your money back. Please let us know if you have any other questions....
Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
I have been dealing with issues from this company since 7/28/2015 when I made my first phone call and spoke with a customer representative than. I have since spoken with an additional 4 people via phone and 1 [redacted] With that being said, I do not feel, what so ever, that this complaint is "premature" in any nature. The whole experience with this company has been difficult and frustrating. Only after I filed this complaint did the company agree to reinburse me fully, something that any other company would have done without any battle. I can only wait to have the product returned and my money reimbursed so that I can hopefully forget about this awful experience all together. [redacted]
Hello, we are issuing a refund of $14.37 for the tax/customs/handling
on your order. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands. We clearly state this...
information during the ordering process as well as on the company info on the Revdex.com website. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Dear [redacted],
We are extremely sorry for the inconvenience this may
have caused youAs per
our records, we have already processed it and have notified you via ticket [[redacted]]
and via [redacted]Please check
As informed in ticket [[redacted]], you requested a cancellation
and one of our representatives responded to both your tickets informing you
that the order was cancelled and a refund has been requestedWe would like for
you to know that the pending refund request is reviewed by a manager within the
next 5-business days and the refund is then issuedUnfortunately, there was
a delay in processing the refund
Please know that due to a system glitch, your response via
the ticket [[redacted]] did not reach usThus we could not respond to it
Please know that a full refund of $has been refunded
to transaction [redacted]Please check with your bankIt may take a while for
the bank to process the transaction but rest assured that it will definitely
reach you
Please respond back to ticket [redacted], if you have any queries, as the other
ticket [[redacted]] is not working properly and has been closed to avoid any
confusion
We are so very sorry if this caused you any distress, [redacted]
We hope this issue is resolved now and we hope you will not think ill of usWe
trust that our relationship with you is not tarnished and that you will
consider us again for your next order
Have a nice day!
Warmest regards,
24hourwristbands
Hello, we have attached an image of step 6 on the ordering process where you select your production time. As you can see we clearly state that this time in business days in the minimum amount of days you should expect your order to be completed in. If you would like a policy refund you can still send the order back to us or we can offer you a courtesy 15% refund and keep the product. Please advise. Thanks.
Hello, we have reviewed your order and it looks as though both products which you ordered (lanyards and buttons) were both shipped on time. The buttons were placed on 6/18/15 with a 3 day rush production and was shipped on the 3rd business day via Fed Ex [redacted]. The customer had...
no issues with the product they received except for 15 buttons, and we offered a refund for that limited quantity of the order. For the lanyards the order was made in the 15 business days our standard production can take up to. We understand if you were frustrated with the longer than usual production time, but all we an offer is a courtesy 15% refund for the inconvenience. The refund for $42.20 will be issued if you accept this offer. If you want a full refund for the lanyards we ask that you send the product back to us in full. This is the only way we could approve a full refund when an order was made on time and without any defect. Please let us know how you would like to move forward. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I've contacted your company multiple times and I said I received remake. That's not this issue at hand. The remark size and original size of logos are totally different. The remake wa how I wanted the originals printed. Your company never gave me a proof.
I've attracted photos. Left is reprint and right is original print.
Dear [redacted],We would first like to apologize for the inconvenience that you have had to face regarding your order with us and we do acknowledge the fact that your order was edited according to our records but on the other hand you approved the order after these specifications were set and reviewed. It...
seems you also approved the proof where the size of the yard signs were clearly stated along with the invoice and we proceeded to production exactly according to your approved invoice. We understand your frustration and disappointment which is why we are asking for sometime to review the call log of your conversation with our rep that will help us determine a reasonable resolution to this matter. Once this case is verified we will provide a substantial compensation for the mishap and do everything we can within our ability to rectify this issue. We have always done the best we can to help our customers, so please give us 48 hours to figure out a resolution to this mishap and we will rectify it accordingly. Thank you.Sincerely,24HourWristbands