Hello, we are not dismissing your complaint but we are in the business of customizing promotional products. If the artwork provided to us can't be printed on a particular product we inform the customer that we do not advise moving forward. We do not want to produce a product which is not up to our standards even if it means losing an order. Also your complaint about inventory issues is something we deal with on a daily basis. It is very expensive to maintain high volumes of inventory so we are do our best to keep all of our products stocked, but sometimes a product goes out of stock during the production process because we are placing thousands of orders daily. The product may be in stock at 9 am, but by 3pm that same day we can be out of stock. We are not holding on to your money, but we do like to contact our customers and see if they can wait to receive their product at a later date. We apologize for any inconvenience, but this refund was issued and if you have any other questions please let us know. Thanks.
Hello, we issued a refund for the amount requested. The refund will reflect on your account within 1-3 business days. Thanks for your cooperation with this matter. We will now close this dispute. Thanks.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10590458, and find that this resolution would be satisfactory to me.
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear Customer,
We are extremely sorry
for any confusion or hassle this
order may have caused youPlease know that our representative was only trying
to inform you that a charge of $applies for our promotional extra bands
Please note that this information is clearly stated on our ordering site, right
below the commentsFor your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site
Note:
** free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order
contains multiple colors, then your free bands will be made in one of those
colors, chosen at randomIf you have a color preference, please let us know
and we will try to accommodate youAdditional colors, options, and rush
services that are not included in your original order will require a surcharge
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the orderThis information is noted right below the order subtotal
It states:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support ticketsPlease note that
responses are expected to be received within business hoursYou opened a
ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges
to youWe sincerely hope that any confusion you may have had has been
resolved
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing systemRest assured that a full
refund shall be issued upon cancellation
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
promotional bands as well as the tax amount on your orderThe total
refund would then be $
Please let us know how you wish to proceedA representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message
We are awaiting your responseThank you
Warmest regards,
24hourwristbands
Dear [redacted],We would like to sincerely apologize for all the inconvenience that you had to face with your order. Please know customer satisfaction is of utmost importance to us so delivering the product with a typographical error is also as embarrassing to us as it was to you.It seems we...
have looked into both your orders and have issued a full and complete refund including shipping as we do believe you should not have to pay for the shipping of an order that you could not use. Please note that refunds may take from 5-7 business days to transact, we hope this mishap does not tarnish our image as a company for you to not give us another chance for any future orders.We look forward to provide better service and attention to your order if you do choose us for any future events. Please contact us through our online ticketing system if you require any further assistance or information about your refund. We hope this issue is resolved, thank you.Warmest Regards, 24hourwristbands.com
Hello, this order was a rush order which was not produced within the time frame selected. We apologize for any inconvenience and delay that you had to deal with. We issued a full refund for this order and that refund will reflect on your account within 1-3 business days. Please let us know if you...
Hello, thanks for your post. A total refund of $152.91 was issued and the customer approved because of the style change for the wristband. The order had store credit which was used and the remainder was refunded. We do not feel any additional refund should be issued. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would need them all reprinted in White by October 11, 2015. Thank you so much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
I ordered 300 wristbands on May 12, 2016. I selected a 7 day production time and 6 day delivery time. As of today, June 7, 2016 I HAVE NOT received these wristbands. This was purchased for an event that we had for June 2-4, 2016. We no longer are able nor do we want these wristbands. When I called last Wednesday, June 1, 2016 I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, 2016. As stated, we still have not received these wristbands. The tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, 2016. I made a much larger order of 900 wristbands on May 11, 2016 that we received in plenty of time. I also received an e-mail on May 13, 2016 that BOTH of my orders we ready for production. When asked why we did not receive the smaller order [redacted] [redacted] but received the larger order [redacted] [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after 2 orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receive. The order # is [redacted] The total for this order was $264.18. I am not able to use these wristbands anymore because the event is over.
Regards,
Hello, we have reviewed your issue and we apologize that you were not fully satisfied with the product you received. We went ahead and issued a full refund for this order because we guarantee that all customers leave satisfied or your money back. Please let us know if you have any other questions....
Hello, thank you for contacting us. We went ahead and issued a full refund for this order even though a remake was created. We apologize for any inconvenience you have experienced. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions....
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
I have been dealing with issues from this company since 7/28/2015 when I made my first phone call and spoke with a customer representative than. I have since spoken with an additional 4 people via phone and 1 [redacted] With that being said, I do not feel, what so ever, that this complaint is "premature" in any nature. The whole experience with this company has been difficult and frustrating. Only after I filed this complaint did the company agree to reinburse me fully, something that any other company would have done without any battle. I can only wait to have the product returned and my money reimbursed so that I can hopefully forget about this awful experience all together. [redacted]
I have not notified [redacted] yet to dispute. I was hoping the company would decide to refund my money before I dispute. My plan is to file a dispute if I don't hear from 24 hr wristband in a favorable manner by the end of today. [redacted]
Hello, we have attached an image of step 6 on the ordering process where you select your production time. As you can see we clearly state that this time in business days in the minimum amount of days you should expect your order to be completed in. If you would like a policy refund you can still send the order back to us or we can offer you a courtesy 15% refund and keep the product. Please advise. Thanks.
Hello, we have reviewed your order and it looks as though both products which you ordered (lanyards and buttons) were both shipped on time. The buttons were placed on 6/18/15 with a 3 day rush production and was shipped on the 3rd business day via Fed Ex [redacted]. The customer had...
no issues with the product they received except for 15 buttons, and we offered a refund for that limited quantity of the order. For the lanyards the order was made in the 15 business days our standard production can take up to. We understand if you were frustrated with the longer than usual production time, but all we an offer is a courtesy 15% refund for the inconvenience. The refund for $42.20 will be issued if you accept this offer. If you want a full refund for the lanyards we ask that you send the product back to us in full. This is the only way we could approve a full refund when an order was made on time and without any defect. Please let us know how you would like to move forward. Thanks.
Dear [redacted],
We are extremely sorry for the inconvenience this may
have caused youAs per
our records, we have already processed it and have notified you via ticket [[redacted]]
and via [redacted]Please check
As informed in ticket [[redacted]], you requested a cancellation
and one of our representatives responded to both your tickets informing you
that the order was cancelled and a refund has been requestedWe would like for
you to know that the pending refund request is reviewed by a manager within the
next 5-business days and the refund is then issuedUnfortunately, there was
a delay in processing the refund
Please know that due to a system glitch, your response via
the ticket [[redacted]] did not reach usThus we could not respond to it
Please know that a full refund of $has been refunded
to transaction [redacted]Please check with your bankIt may take a while for
the bank to process the transaction but rest assured that it will definitely
reach you
Please respond back to ticket [redacted], if you have any queries, as the other
ticket [[redacted]] is not working properly and has been closed to avoid any
confusion
We are so very sorry if this caused you any distress, [redacted]
We hope this issue is resolved now and we hope you will not think ill of usWe
trust that our relationship with you is not tarnished and that you will
consider us again for your next order
Have a nice day!
Warmest regards,
24hourwristbands
Dear [redacted],We would first like to apologize for the inconvenience that you have had to face regarding your order with us and we do acknowledge the fact that your order was edited according to our records but on the other hand you approved the order after these specifications were set and reviewed. It...
seems you also approved the proof where the size of the yard signs were clearly stated along with the invoice and we proceeded to production exactly according to your approved invoice. We understand your frustration and disappointment which is why we are asking for sometime to review the call log of your conversation with our rep that will help us determine a reasonable resolution to this matter. Once this case is verified we will provide a substantial compensation for the mishap and do everything we can within our ability to rectify this issue. We have always done the best we can to help our customers, so please give us 48 hours to figure out a resolution to this mishap and we will rectify it accordingly. Thank you.Sincerely,24HourWristbands
Hello, we have issued a refund for this order. The refund in the amount of $312..22 was issued on 8/19/15. If you have any other questions, please let us know. The refund will reflect on your account within 1-3 business days. Thank you.
Dear Gustavo [redacted]We apologize for any inconvenience or confusion you may have had to face regarding you order with us.We have looked into the records of your order. Please note that you were only charged, in the amount $72.90, once via transaction ID [redacted] Per our records, you have also...
contacted us via ticket [redacted] on 9/10 & complained that you were billed $15 more. We duly responded, in less than an hour, with an explanation of the charge stating that:"You were charged $15.00 extra for the Customs/Insurance/Handling of the free 100 wristbands. We can cancel the free wristbands and refund you the amount if you want. Please let us know if we should cancel the free wristbands and refund you the $15.00."Note: Disclosure of the additional charge for the 100 promotional wristbands are clearly provided in our website below the 'Add to Cart' button.Thus kindly note that the charge was not made in error. Additionally please note that as we received no further responses or complaints from you after providing the explanation, we proceeded with the order as is. We have produced your order in exact accordance to your invoice and shipped it on 9/19 via FedEx Tracking [redacted] which delivered on 9/22. We have had no reported issues regarding the products since.We sincerely hope that we were able to clarify the situation. Feel free to contact us via the ticketing system or call us for any further queries. Thank you very much for being with us.Best regards,24hourwristbands.com.
Hello, we are not dismissing your complaint but we are in the business of customizing promotional products. If the artwork provided to us can't be printed on a particular product we inform the customer that we do not advise moving forward. We do not want to produce a product which is not up to our standards even if it means losing an order. Also your complaint about inventory issues is something we deal with on a daily basis. It is very expensive to maintain high volumes of inventory so we are do our best to keep all of our products stocked, but sometimes a product goes out of stock during the production process because we are placing thousands of orders daily. The product may be in stock at 9 am, but by 3pm that same day we can be out of stock. We are not holding on to your money, but we do like to contact our customers and see if they can wait to receive their product at a later date. We apologize for any inconvenience, but this refund was issued and if you have any other questions please let us know. Thanks.
Hello, we issued a refund for the amount requested. The refund will reflect on your account within 1-3 business days. Thanks for your cooperation with this matter. We will now close this dispute. Thanks.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10590458, and find that this resolution would be satisfactory to me.
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear Customer,
We are extremely sorry
for any confusion or hassle this
order may have caused youPlease know that our representative was only trying
to inform you that a charge of $applies for our promotional extra bands
Please note that this information is clearly stated on our ordering site, right
below the commentsFor your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site
Note:
** free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order
contains multiple colors, then your free bands will be made in one of those
colors, chosen at randomIf you have a color preference, please let us know
and we will try to accommodate youAdditional colors, options, and rush
services that are not included in your original order will require a surcharge
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the orderThis information is noted right below the order subtotal
It states:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support ticketsPlease note that
responses are expected to be received within business hoursYou opened a
ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges
to youWe sincerely hope that any confusion you may have had has been
resolved
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing systemRest assured that a full
refund shall be issued upon cancellation
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
promotional bands as well as the tax amount on your orderThe total
refund would then be $
Please let us know how you wish to proceedA representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message
We are awaiting your responseThank you
Warmest regards,
24hourwristbands
Dear [redacted],We would like to sincerely apologize for all the inconvenience that you had to face with your order. Please know customer satisfaction is of utmost importance to us so delivering the product with a typographical error is also as embarrassing to us as it was to you.It seems we...
have looked into both your orders and have issued a full and complete refund including shipping as we do believe you should not have to pay for the shipping of an order that you could not use. Please note that refunds may take from 5-7 business days to transact, we hope this mishap does not tarnish our image as a company for you to not give us another chance for any future orders.We look forward to provide better service and attention to your order if you do choose us for any future events. Please contact us through our online ticketing system if you require any further assistance or information about your refund. We hope this issue is resolved, thank you.Warmest Regards, 24hourwristbands.com
Hello, this order was a rush order which was not produced within the time frame selected. We apologize for any inconvenience and delay that you had to deal with. We issued a full refund for this order and that refund will reflect on your account within 1-3 business days. Please let us know if you...
have any other questions. Thanks.
Hello, thanks for your post. A total refund of $152.91 was issued and the customer approved because of the style change for the wristband. The order had store credit which was used and the remainder was refunded. We do not feel any additional refund should be issued. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would need them all reprinted in White by October 11, 2015. Thank you so much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
I ordered 300 wristbands on May 12, 2016. I selected a 7 day production time and 6 day delivery time. As of today, June 7, 2016 I HAVE NOT received these wristbands. This was purchased for an event that we had for June 2-4, 2016. We no longer are able nor do we want these wristbands. When I called last Wednesday, June 1, 2016 I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, 2016. As stated, we still have not received these wristbands. The tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, 2016. I made a much larger order of 900 wristbands on May 11, 2016 that we received in plenty of time. I also received an e-mail on May 13, 2016 that BOTH of my orders we ready for production. When asked why we did not receive the smaller order [redacted] [redacted] but received the larger order [redacted] [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after 2 orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receive. The order # is [redacted] The total for this order was $264.18. I am not able to use these wristbands anymore because the event is over.
Regards,
Hello, we have reviewed your issue and we apologize that you were not fully satisfied with the product you received. We went ahead and issued a full refund for this order because we guarantee that all customers leave satisfied or your money back. Please let us know if you have any other questions....
Thanks.
Hello, thank you for contacting us. We went ahead and issued a full refund for this order even though a remake was created. We apologize for any inconvenience you have experienced. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions....
Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
I have been dealing with issues from this company since 7/28/2015 when I made my first phone call and spoke with a customer representative than. I have since spoken with an additional 4 people via phone and 1 [redacted] With that being said, I do not feel, what so ever, that this complaint is "premature" in any nature. The whole experience with this company has been difficult and frustrating. Only after I filed this complaint did the company agree to reinburse me fully, something that any other company would have done without any battle. I can only wait to have the product returned and my money reimbursed so that I can hopefully forget about this awful experience all together. [redacted]
I have not notified [redacted] yet to dispute. I was hoping the company would decide to refund my money before I dispute. My plan is to file a dispute if I don't hear from 24 hr wristband in a favorable manner by the end of today. [redacted]
Hello, we have attached an image of step 6 on the ordering process where you select your production time. As you can see we clearly state that this time in business days in the minimum amount of days you should expect your order to be completed in. If you would like a policy refund you can still send the order back to us or we can offer you a courtesy 15% refund and keep the product. Please advise. Thanks.
Hello, we have reviewed your order and it looks as though both products which you ordered (lanyards and buttons) were both shipped on time. The buttons were placed on 6/18/15 with a 3 day rush production and was shipped on the 3rd business day via Fed Ex [redacted]. The customer had...
no issues with the product they received except for 15 buttons, and we offered a refund for that limited quantity of the order. For the lanyards the order was made in the 15 business days our standard production can take up to. We understand if you were frustrated with the longer than usual production time, but all we an offer is a courtesy 15% refund for the inconvenience. The refund for $42.20 will be issued if you accept this offer. If you want a full refund for the lanyards we ask that you send the product back to us in full. This is the only way we could approve a full refund when an order was made on time and without any defect. Please let us know how you would like to move forward. Thanks.
Dear [redacted],
We are extremely sorry for the inconvenience this may
have caused youAs per
our records, we have already processed it and have notified you via ticket [[redacted]]
and via [redacted]Please check
As informed in ticket [[redacted]], you requested a cancellation
and one of our representatives responded to both your tickets informing you
that the order was cancelled and a refund has been requestedWe would like for
you to know that the pending refund request is reviewed by a manager within the
next 5-business days and the refund is then issuedUnfortunately, there was
a delay in processing the refund
Please know that due to a system glitch, your response via
the ticket [[redacted]] did not reach usThus we could not respond to it
Please know that a full refund of $has been refunded
to transaction [redacted]Please check with your bankIt may take a while for
the bank to process the transaction but rest assured that it will definitely
reach you
Please respond back to ticket [redacted], if you have any queries, as the other
ticket [[redacted]] is not working properly and has been closed to avoid any
confusion
We are so very sorry if this caused you any distress, [redacted]
We hope this issue is resolved now and we hope you will not think ill of usWe
trust that our relationship with you is not tarnished and that you will
consider us again for your next order
Have a nice day!
Warmest regards,
24hourwristbands
Dear [redacted],We would first like to apologize for the inconvenience that you have had to face regarding your order with us and we do acknowledge the fact that your order was edited according to our records but on the other hand you approved the order after these specifications were set and reviewed. It...
seems you also approved the proof where the size of the yard signs were clearly stated along with the invoice and we proceeded to production exactly according to your approved invoice. We understand your frustration and disappointment which is why we are asking for sometime to review the call log of your conversation with our rep that will help us determine a reasonable resolution to this matter. Once this case is verified we will provide a substantial compensation for the mishap and do everything we can within our ability to rectify this issue. We have always done the best we can to help our customers, so please give us 48 hours to figure out a resolution to this mishap and we will rectify it accordingly. Thank you.Sincerely,24HourWristbands
Hello, we have issued a refund for this order. The refund in the amount of $312..22 was issued on 8/19/15. If you have any other questions, please let us know. The refund will reflect on your account within 1-3 business days. Thank you.
Dear Gustavo [redacted]We apologize for any inconvenience or confusion you may have had to face regarding you order with us.We have looked into the records of your order. Please note that you were only charged, in the amount $72.90, once via transaction ID [redacted] Per our records, you have also...
contacted us via ticket [redacted] on 9/10 & complained that you were billed $15 more. We duly responded, in less than an hour, with an explanation of the charge stating that:"You were charged $15.00 extra for the Customs/Insurance/Handling of the free 100 wristbands. We can cancel the free wristbands and refund you the amount if you want. Please let us know if we should cancel the free wristbands and refund you the $15.00."Note: Disclosure of the additional charge for the 100 promotional wristbands are clearly provided in our website below the 'Add to Cart' button.Thus kindly note that the charge was not made in error. Additionally please note that as we received no further responses or complaints from you after providing the explanation, we proceeded with the order as is. We have produced your order in exact accordance to your invoice and shipped it on 9/19 via FedEx Tracking [redacted] which delivered on 9/22. We have had no reported issues regarding the products since.We sincerely hope that we were able to clarify the situation. Feel free to contact us via the ticketing system or call us for any further queries. Thank you very much for being with us.Best regards,24hourwristbands.com.