Hello, so you are agreeing that you saw that the production time of 6 business days is not a "guaranteed production time" and that it could take anywhere from 7-24 business days and still be considered on time. Your order shipped out in 10 business days and was made correctly, but if you do decide to reject the product we will handle the refund once we receive the product back. If you would like to keep the order we can issue a courtesy refund of 15% which amounts to $28.39. If this is something you are interested in doing let us know. Thanks.
Dear Gustavo [redacted]We apologize for any inconvenience or confusion you may have had to face regarding you order with us.We have looked into the records of your order. Please note that you were only charged, in the amount $72.90, once via transaction ID [redacted] Per our records, you have also...
contacted us via ticket [redacted] on 9/10 & complained that you were billed $15 more. We duly responded, in less than an hour, with an explanation of the charge stating that:"You were charged $15.00 extra for the Customs/Insurance/Handling of the free 100 wristbands. We can cancel the free wristbands and refund you the amount if you want. Please let us know if we should cancel the free wristbands and refund you the $15.00."Note: Disclosure of the additional charge for the 100 promotional wristbands are clearly provided in our website below the 'Add to Cart' button.Thus kindly note that the charge was not made in error. Additionally please note that as we received no further responses or complaints from you after providing the explanation, we proceeded with the order as is. We have produced your order in exact accordance to your invoice and shipped it on 9/19 via FedEx Tracking [redacted] which delivered on 9/22. We have had no reported issues regarding the products since.We sincerely hope that we were able to clarify the situation. Feel free to contact us via the ticketing system or call us for any further queries. Thank you very much for being with us.Best regards,24hourwristbands.com.
Hello, we have issued a refund for this order. The refund in the amount of $312..22 was issued on 8/19/15. If you have any other questions, please let us know. The refund will reflect on your account within 1-3 business days. Thank you.
Hello, this order was shipped via Fed Ex [redacted] and delivered on 7/14/14 as requested. We apologize for any confusion and we are extending a 10% courtesy refund on this order....
Please
let us know if you have any other questions. Thanks.
Hello, thanks for contacting us. After your claim was approved we went ahead and issued a full refund for this order. The refund will reflect on your account within 1-3 business days. We apologize for any inconvenience and we appreciate your patience with this matter. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The $92.91 was immediately refunded because we are a nonprofit organization... it was the tax and insurance fee and the company removed it because of our non-profit status immediately after we initially placed the order. It should not be included in the $273.90 refund. The refund should be $273.90 for the defective wristbands and $62.70 for the change from ink-injected to printed for a total refund of $336.60 (over and above that $92.91 that was immediately removed due to our non-profit status). Please review my initial message for a breakdown of the charges and the situation.
Regards,[redacted]
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced but please understand as our customer service representative explained to you through our ticketing system, that the font on your coolies turned out the way it did is because you chose that font and we produced...
your order exactly as you specified it to be. We understand that you could not see a preview of the font you chose on the coolie but there is a proof option that you can avail while ordering that would allow you to see how your coolie will look like before it goes into production so you can make adjustments to the design so it fits your liking. Also if you chose the design from scratch option while ordering you could see the preview of your order while designing it yourself. We understand you frustration but please understand our situation as we only produced the order exactly according to your specification. If you even called and inquired about how the font will look like on the coolie after placing the order since you could not see a preview we could have provided you with a digital representation or at least make changes that would suit your need. We certainly regret the fact that we could not make you happy with the product you needed for your wedding and we truly feel disappointed because of it which is why we are offering a 20% discount on your order which is the most we can do in this case as we have done nothing wrong but produce your order as specified by you. We hope that we were able to clarify this issue and hope that this mishap will not tarnish our relationship and prevent us from doing future business as we are also offering a further 10% discount on a future order of your choice as a token of apology and goodwill from our side. Please contact us through our ticketing system or call us to avail the discount offered, thank you.Sincerely,24HourWristbands.com
Dear Customer,
We are very sorry that you
were not pleased with the
productsWe have already contacted you via our ticketing system to address and
resolve the issue and we are issuing a full refund of $which is the full
amount you paid for the cooliesWe refunded the $to transaction [redacted]
Please check with your bankIt may take the bank a few business hours to a few
business days to process the transaction in order for it to show up in your
card
Please accept our earnest apologies for the inconvenienceWe sincerely hope that
this will not hamper our relationship with you and we look forward to your next
order with us
As we have met your desired settlement we hope and consider
this issue to be resolved
Feel free to contact us via the ticketing system for any queries
Warmest regards,
24hourwristbands
Dear Customer,First of all, let us sincerely apologize for any inconvenience you may have faced regarding your order with us. It is indeed very disappointing for us to know that you were not satisfied with Line Item 1 of your second order [redacted] We have gone through the records of your...
order and it seems that our representative requested you to provide a few clear images of the products our received which you have not yet provided us with. We understand that you may be busy, but please note that our representative was only following protocol as submission of images is mandatory to process any claim of defect/dissatisfaction. Please understand that without the images we cannot verify your claim. Furthermore, in accordance to our terms and conditions:REPEAT ORDERS OR RE-ORDERS
A repeat order (or "re-order") may not bear the exact band color,
font size or ink color as in the "original" order. The engraved size of a
re-order may also not match the engraved size of the original order.
This is do to each order having a new mold each time, we do not keep
molds on hand. Repeat or re-orders also fall under the Color Matching
section of the policy. Prices may change between redo.-----As each order is handled separately and a separate mold is created every time for an order, exact match or consistency cannot be guaranteed. NOTE: There was no proof of defect with this order as no images were provided. Furthermore, per our terms, which all customers must agree to upon submitting each order, a re-order will not bear the exact same outcome. As for the issue with the ink rubbing off, we require a few [at least 3] images of multiple lanyards displaying that effect to verify your claim. Kindly open a ticket or call us to have a representative open a ticket for you.Thank you.Regards,[redacted]
Dear Makenna [redacted]We apologize for any and all inconvenience that you have had to face with your order, please know that we have always prioritized our customers over all aspects and always do the most we can with the best of our abilities. We did indeed try expediting your order to meet your...
required deadline but sometimes even after all our efforts things still does go wrong sometimes, we are very disappointed to have you displeased so we have already issued a full refund of $88.83 to transaction [redacted] and you do not have to send the products back. Please keep them as a token of our apology and we hope this mishap will not tarnish our relationship. Please contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Hey Kyle,Thank you for reaching out to us about this issue. We are extremely sorry that you had to face any inconvenience or confusion regarding the charges on your order. Imprint.com, along with its affiliate, 24hourwristbands.com, previously did state the disclosure 'Sub-total does not include...
tax' under the 'Proceed to Checkout' button on our sites. Upon retracing, we see that it no longer shows the statement. The error likely occurred during updates made while modifying our websites and we sincerely apologize for the confusion caused due to that. Nonetheless, please know that our automated system only charges the sales tax for Texas state, and the tax can be waived if a tax-exempt document can be provided by the customer. Furthermore, we would like to ensure you that we and our affiliates do indeed disclose additional charges [if any]. For example: The 100 promotional bands offered by us at 24hourwristbands.com has an "*" indicating conditions apply stating that there is a $15 handling fee for the promotional bands. Having said that, thank you so very much for notifying us of the issue. We will definitely look into it. As the charges were indeed not disclosed to you, to be fair, we will be refunding you the tax charges within the next few business days. Again, our sincerest apologies. We truly hope that this will not tarnish our relationship with you and we hope that we can do business with you in the future.Feel free to contact us back for the transaction ID of the refunded amount.Thank you very much and have a great day!Best regards,PR TeamNetbrands Media Corp.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
In our dealings with your business thus far, we do not trust that we will later be reimbursed for the cost of shipping and request that we be presented with the costs up front.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you so much for your assistance. I got nowhere with the company until your intervention.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will accept a 25% refund. The product took over a month and their customer service was horrible but I am no longer interested in going back and forth. $25 of the original purchase price will do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Monday, August 15, 2016 11:10 AM Subject: Re: Updates to Complaint [redacted]Hello, I accepted the company's resolutions to claim [redacted] but have not received the refund they agreed to, and the complaint is showing up as closed. Can you please help me with how to best proceed?Thank you,[redacted]
Hello, thanks for contacting us. In regards to the wristbands you are looking to receive that promotion is only eligible for silicone wristbands. We clearly state on our website that if you order 100 or more silicone wristbands you will get an additional 100 free. You ordered bags and the quantity...
was 20. So you will not be receiving any wristbands for this order. Also in regards to your claim for the product you received, we asked you to send us images of what you received because we have a quality control process before orders ship out. We look forward to hearing back from you. Thanks.
Hello, we are not sure of which policy you are referring to. If you could kindly send those screenshots that would be appreciated because the individuals who have access to changing the policy informed me that they did not edit any of our terms. We have no problem issuing a refund if the product is...
faulty, but if you are planning on getting a full refund the product would have to be sent back to us in full. We look forward to hearing back from you so we can reach an agreement that works for both parties. Thanks.
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $22.40. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands,...
which we clearly state during your ordering process. These charges are not hidden and are only added once you approve the Terms and Conditions and order details. Your order is being sent to production. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Hello, thanks for your post. You were not hung up on by our representatives. We have had a system error that drops some phone calls randomly in our queue once they hit a certain amount of time waiting. I do see that a refund in the amount of $34.89 was agreed upon and that will be issued within the...
next couple days and it takes 1-3 additional business days to reflect on your account. We thank you for your cooperation with this matter. Please let us know if you have any other questions. Thank you.
Hello, so you are agreeing that you saw that the production time of 6 business days is not a "guaranteed production time" and that it could take anywhere from 7-24 business days and still be considered on time. Your order shipped out in 10 business days and was made correctly, but if you do decide to reject the product we will handle the refund once we receive the product back. If you would like to keep the order we can issue a courtesy refund of 15% which amounts to $28.39. If this is something you are interested in doing let us know. Thanks.
Dear Gustavo [redacted]We apologize for any inconvenience or confusion you may have had to face regarding you order with us.We have looked into the records of your order. Please note that you were only charged, in the amount $72.90, once via transaction ID [redacted] Per our records, you have also...
contacted us via ticket [redacted] on 9/10 & complained that you were billed $15 more. We duly responded, in less than an hour, with an explanation of the charge stating that:"You were charged $15.00 extra for the Customs/Insurance/Handling of the free 100 wristbands. We can cancel the free wristbands and refund you the amount if you want. Please let us know if we should cancel the free wristbands and refund you the $15.00."Note: Disclosure of the additional charge for the 100 promotional wristbands are clearly provided in our website below the 'Add to Cart' button.Thus kindly note that the charge was not made in error. Additionally please note that as we received no further responses or complaints from you after providing the explanation, we proceeded with the order as is. We have produced your order in exact accordance to your invoice and shipped it on 9/19 via FedEx Tracking [redacted] which delivered on 9/22. We have had no reported issues regarding the products since.We sincerely hope that we were able to clarify the situation. Feel free to contact us via the ticketing system or call us for any further queries. Thank you very much for being with us.Best regards,24hourwristbands.com.
Hello, we have issued a refund for this order. The refund in the amount of $312..22 was issued on 8/19/15. If you have any other questions, please let us know. The refund will reflect on your account within 1-3 business days. Thank you.
Hello, this order was shipped via Fed Ex [redacted] and delivered on 7/14/14 as requested. We apologize for any confusion and we are extending a 10% courtesy refund on this order....
Please
let us know if you have any other questions. Thanks.
Hello, thanks for contacting us. After your claim was approved we went ahead and issued a full refund for this order. The refund will reflect on your account within 1-3 business days. We apologize for any inconvenience and we appreciate your patience with this matter. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The $92.91 was immediately refunded because we are a nonprofit organization... it was the tax and insurance fee and the company removed it because of our non-profit status immediately after we initially placed the order. It should not be included in the $273.90 refund. The refund should be $273.90 for the defective wristbands and $62.70 for the change from ink-injected to printed for a total refund of $336.60 (over and above that $92.91 that was immediately removed due to our non-profit status). Please review my initial message for a breakdown of the charges and the situation.
Regards,[redacted]
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced but please understand as our customer service representative explained to you through our ticketing system, that the font on your coolies turned out the way it did is because you chose that font and we produced...
your order exactly as you specified it to be. We understand that you could not see a preview of the font you chose on the coolie but there is a proof option that you can avail while ordering that would allow you to see how your coolie will look like before it goes into production so you can make adjustments to the design so it fits your liking. Also if you chose the design from scratch option while ordering you could see the preview of your order while designing it yourself. We understand you frustration but please understand our situation as we only produced the order exactly according to your specification. If you even called and inquired about how the font will look like on the coolie after placing the order since you could not see a preview we could have provided you with a digital representation or at least make changes that would suit your need. We certainly regret the fact that we could not make you happy with the product you needed for your wedding and we truly feel disappointed because of it which is why we are offering a 20% discount on your order which is the most we can do in this case as we have done nothing wrong but produce your order as specified by you. We hope that we were able to clarify this issue and hope that this mishap will not tarnish our relationship and prevent us from doing future business as we are also offering a further 10% discount on a future order of your choice as a token of apology and goodwill from our side. Please contact us through our ticketing system or call us to avail the discount offered, thank you.Sincerely,24HourWristbands.com
Dear Customer,
We are very sorry that you
were not pleased with the
productsWe have already contacted you via our ticketing system to address and
resolve the issue and we are issuing a full refund of $which is the full
amount you paid for the cooliesWe refunded the $to transaction [redacted]
Please check with your bankIt may take the bank a few business hours to a few
business days to process the transaction in order for it to show up in your
card
Please accept our earnest apologies for the inconvenienceWe sincerely hope that
this will not hamper our relationship with you and we look forward to your next
order with us
As we have met your desired settlement we hope and consider
this issue to be resolved
Feel free to contact us via the ticketing system for any queries
Warmest regards,
24hourwristbands
Dear Customer,First of all, let us sincerely apologize for any inconvenience you may have faced regarding your order with us. It is indeed very disappointing for us to know that you were not satisfied with Line Item 1 of your second order [redacted] We have gone through the records of your...
order and it seems that our representative requested you to provide a few clear images of the products our received which you have not yet provided us with. We understand that you may be busy, but please note that our representative was only following protocol as submission of images is mandatory to process any claim of defect/dissatisfaction. Please understand that without the images we cannot verify your claim. Furthermore, in accordance to our terms and conditions:REPEAT ORDERS OR RE-ORDERS
A repeat order (or "re-order") may not bear the exact band color,
font size or ink color as in the "original" order. The engraved size of a
re-order may also not match the engraved size of the original order.
This is do to each order having a new mold each time, we do not keep
molds on hand. Repeat or re-orders also fall under the Color Matching
section of the policy. Prices may change between redo.-----As each order is handled separately and a separate mold is created every time for an order, exact match or consistency cannot be guaranteed. NOTE: There was no proof of defect with this order as no images were provided. Furthermore, per our terms, which all customers must agree to upon submitting each order, a re-order will not bear the exact same outcome. As for the issue with the ink rubbing off, we require a few [at least 3] images of multiple lanyards displaying that effect to verify your claim. Kindly open a ticket or call us to have a representative open a ticket for you.Thank you.Regards,[redacted]
Dear Makenna [redacted]We apologize for any and all inconvenience that you have had to face with your order, please know that we have always prioritized our customers over all aspects and always do the most we can with the best of our abilities. We did indeed try expediting your order to meet your...
required deadline but sometimes even after all our efforts things still does go wrong sometimes, we are very disappointed to have you displeased so we have already issued a full refund of $88.83 to transaction [redacted] and you do not have to send the products back. Please keep them as a token of our apology and we hope this mishap will not tarnish our relationship. Please contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Hey Kyle,Thank you for reaching out to us about this issue. We are extremely sorry that you had to face any inconvenience or confusion regarding the charges on your order. Imprint.com, along with its affiliate, 24hourwristbands.com, previously did state the disclosure 'Sub-total does not include...
tax' under the 'Proceed to Checkout' button on our sites. Upon retracing, we see that it no longer shows the statement. The error likely occurred during updates made while modifying our websites and we sincerely apologize for the confusion caused due to that. Nonetheless, please know that our automated system only charges the sales tax for Texas state, and the tax can be waived if a tax-exempt document can be provided by the customer. Furthermore, we would like to ensure you that we and our affiliates do indeed disclose additional charges [if any]. For example: The 100 promotional bands offered by us at 24hourwristbands.com has an "*" indicating conditions apply stating that there is a $15 handling fee for the promotional bands. Having said that, thank you so very much for notifying us of the issue. We will definitely look into it. As the charges were indeed not disclosed to you, to be fair, we will be refunding you the tax charges within the next few business days. Again, our sincerest apologies. We truly hope that this will not tarnish our relationship with you and we hope that we can do business with you in the future.Feel free to contact us back for the transaction ID of the refunded amount.Thank you very much and have a great day!Best regards,PR TeamNetbrands Media Corp.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
In our dealings with your business thus far, we do not trust that we will later be reimbursed for the cost of shipping and request that we be presented with the costs up front.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you so much for your assistance. I got nowhere with the company until your intervention.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will accept a 25% refund. The product took over a month and their customer service was horrible but I am no longer interested in going back and forth. $25 of the original purchase price will do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Monday, August 15, 2016 11:10 AM Subject: Re: Updates to Complaint [redacted]Hello, I accepted the company's resolutions to claim [redacted] but have not received the refund they agreed to, and the complaint is showing up as closed. Can you please help me with how to best proceed?Thank you,[redacted]
Hello, thanks for contacting us. In regards to the wristbands you are looking to receive that promotion is only eligible for silicone wristbands. We clearly state on our website that if you order 100 or more silicone wristbands you will get an additional 100 free. You ordered bags and the quantity...
was 20. So you will not be receiving any wristbands for this order. Also in regards to your claim for the product you received, we asked you to send us images of what you received because we have a quality control process before orders ship out. We look forward to hearing back from you. Thanks.
Hello, we are not sure of which policy you are referring to. If you could kindly send those screenshots that would be appreciated because the individuals who have access to changing the policy informed me that they did not edit any of our terms. We have no problem issuing a refund if the product is...
faulty, but if you are planning on getting a full refund the product would have to be sent back to us in full. We look forward to hearing back from you so we can reach an agreement that works for both parties. Thanks.
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $22.40. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands,...
which we clearly state during your ordering process. These charges are not hidden and are only added once you approve the Terms and Conditions and order details. Your order is being sent to production. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Hello, thanks for your post. You were not hung up on by our representatives. We have had a system error that drops some phone calls randomly in our queue once they hit a certain amount of time waiting. I do see that a refund in the amount of $34.89 was agreed upon and that will be issued within the...
next couple days and it takes 1-3 additional business days to reflect on your account. We thank you for your cooperation with this matter. Please let us know if you have any other questions. Thank you.