Groupon, Inc.

(The consumer indicated he/she DID NOT accept the response from the business.)
I STRONGLY believe that if Groupon had called the hotel on the original day of me reaching out to them that the hotel would had cancelled the transactions and issue me a full refundTheir initial respond was not to do anything to help to resolve this issueIt took about four days and several communications via e-mails from several different groupon associates before one would say that because I had called the hotel myself and cancelled the rooms she would call the hotel to see what they could do
* On 10/10/1:PM I received an e-mail saying that they received my e-mail to be patient until someone get back with me
* On 10/10/2:PM I received another e-mail saying that my e-mail would be sent to their Getaway team and they would be getting back with me
* On 10/11/e-mail saying that they were sorry but there was nothing that they could do
* On 10/12/e-mail saying they are not able to issue a refund in this situation
* On 10/13/after talking with Groupon associate (Jennifer) she finally says that because I had called the hotel and cancelled the rooms that she would call the hotel to see what they would do
* On 10/14/received e-mail from groupon saying that the hotel would give half back on two of the rooms
* On 10/16/after me telling groupon that I was not satisfied with getting half my money back I received a e-mail saying that that was the best they could do
There was no where on the site for me to cancel the transactions while they were in processing mode for over hoursI did what I was able, could and suppose to do and that was to reach out to groupon
I'm not satisfied with partial refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I realize how frustrating a
situation like this can be I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one. Here’s how it works: When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your Eight Non-Invasive Fat Reduction Sessions voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meHere is a copy of the chat from the representative and I have a few more I will submit but will not at the moment due to legal adviceMy groupon account cannot be found now but I continue to receive emails with offers, still have no account of my money and I can back that up with bank statements and plan too. Sincerely, *** ***

Hello Fei,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Thank you for providing me with this additional informationI'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Mallory GManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund for the concert ticket.I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the trouble you had with this
purchaseIf the merchant has not been able to assist we can make an exception to our policy in this instance and issue a refund for the amount paid to your original form of paymentAny funds paid directly to the merchant would have to be pursued through the merchant.Please allow up to business days for the funds to appear on your statement.Reply to me via my direct email (Ticket *** if you have any questions.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any inconvenience regarding
your order, as well as the delay in getting this resolved for youYou were issued a full refund back to your *** account on 05/18/Please allow up to business days for this to be reflected on your statement.Kind regards,*** *Manager Groupon Customer ***Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** *** Balayage or Ombre
Package with Haircut and Blowout.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order numbers *** ***
***;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Customer Service IssuesI'm very sorry for
the trouble with this Groupon purchaseI've double-checked your account and see that this purchase has since been refunded to your Groupon accountI’ve provided more specific details in my direct email to you via Ticket ***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meGenuine thanks to *** *at Groupon for finally reconciling an ongoing struggle of monthsThank you!Sincerely, *** ***

Complaint: ***
I am rejecting this response because: this is the text of the email response to groupon;As with all other Groupon responses this fails to address the issue of misrepresentationRegardless of the fine print you took money from me knowing I would not be able to use itPeriod I use many services on the internet through various discount avenuesIt is quite easy to lose trackYet on other purchase attempts with Groupon when I did not qualify Groupon would not allow the transaction to go throughWhat changed on this oneDid you just decide to rip me off on this particular transaction? In short, Groupon took my money knowing I would not be able to use the dealIt is sleazy business practice and shows zero regard for a customer in good standingThe right thing to do is to return my moneyIf I ran my business like this I would be out of business
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this has already been taken care
of, and a $refund was issued to your original form of payment on 06/29/2017.I've just issued $in Groupon Bucks to your account to compensate for the return shipping costThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10927502, and find that this resolution is satisfactory to me
Sincerely,
Marcia ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread with my colleague *** ** on March 1st and March 3rd.In ticket *** *** stated on March 1:"I'm sincerely sorry for the difficulty you've had using your Groupon for Legacy *** Martial ArtsIn our most recent correspondence with you, we requested some more information from you so that we can reach out to the business on your behalf and make sure you can still use the Groupon for its paid valueOnce we receive that information from you, we'll do everything we can to rectify the scheduling and communication issues you've been experiencing.I completely understand the disappointment that occurs when a Groupon redemption doesn't go exactly as planned, which is why we are happy to do everything we can to ensure that Legacy *** Martial Arts is able to fulfill this redemption."After not providing this information, *** replied on March 3:"On Feb10th, our CS agent *** *apologized for the trouble you've been experiencing and offered to do everything we can to reach out to the business on your behalf to ensure you can redeem the Groupon.In that email, she requested the following information from you so we could move forward with resolving the issue:• a phone number that we may share with the business so they'll be able to contact you directly• the location you visited or contacted• the approximate date and time you attempted to contact the business• the names of anyone at the business you may have spoken with • any specific scheduling needs you may haveI completely understand how disappointing this experience has been for you so farHowever, because this is outside of our refund policy and not a widespread issue with the business, we remain committed to doing everything we can to rectify the communication issue you had with them.Please send along that information and we can set the ball in motion towards finally using this GrouponUpon receipt of your information, I will also be able to issue you $in Groupon Bucks for the trouble you've been having."As we have stated we are unable to refund this Groupon several times, but have offered at least three times to help you redeem the Groupon with the business, we cannot assist further with your request If you would like to still redeem the Groupon, please reply to the email with *** ** and provide the requested information However, this request for a refund has been denied many times Please note: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***,I'm very sorry about this incomplete order, and as we stated in our previous response we won't be able to provide you with what's missing.So we have gone ahead and issued $in Groupon Bucks to your account to make up for any missing partsI checked your account, and it looks
like Groupon Bucks were deposited on 11/and then used in a purchase on 11/Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.Again, I'm really sorry about this troublePlease let me know if you need further help and I'll be happy to assist.Regards,*** JManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleagues *** *** *** in ticket ***I responded to you a moment ago via email from ***groupon.com.In ticket ***, it was stated:"Hi ***Thanks for your confirmation.I have gone ahead and Traded In your voucherYou'll have hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.Thanks again, and please let me know if I can help you further.*** *SupervisorGroupon Customer Support"Regarding your complaint: I can completely understand how frustrating this situation has been, and we at Groupon never want this to be a customer's experienceTypically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceThe expired value of a Groupon does not turn into Groupon credit to use on a new purchaseI will have to agree with my colleague that we cannot issue a refund in this case.We processed the Trade In credit as a one time courtesy for the *** *** Studio on 09/23/and that credit has since been spent on a new purchaseWhile we were happy to make this exception for you, please be aware that we may not be able to honor exceptions of this nature moving forward.As for the voucher at *** Spa, we are showing that the voucher was redeemed on 09/21/Please let me know if that is incorrect.While the option to Trade In a voucher is a newer option that we offer, the option is not available on all purchases and the agent you speak with will let you know if that purchase is eligible for Trade In at the time of contactIn addition, expiration extensions are also not always available on every purchaseFor future reference, please know that if a merchant's calendar is booked through expiration, we ask that our merchants accept your Groupon for the full promotional value and schedule your appointment for a date that falls after the deal's expiration as long as you book by the expiration dateAlso, some merchants offer a waiting list, so that could be an option as well.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: They did nothing to solve the problemI had to file a case with my card issuer to get this resolved
Sincerely,
*** ***