Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the final response with my colleague *** on January 17th Regarding your complaint:As mentioned in our earlier email, for the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our companyAgain, I apologize if you disagree with this decision, but it is final Groupon will no longer reply to any correspondence sent from you regarding your previous account, either internally or through the Revdex.com.*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleagues *** *** *** in ticket ***I responded to you a moment ago via email from ***groupon.com.In ticket ***, it was stated:"Hi ***Thanks for your confirmation.I have gone ahead and Traded In your voucherYou'll have hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.Thanks again, and please let me know if I can help you further.*** *SupervisorGroupon Customer Support"Regarding your complaint: I can completely understand how frustrating this situation has been, and we at Groupon never want this to be a customer's experienceTypically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceThe expired value of a Groupon does not turn into Groupon credit to use on a new purchaseI will have to agree with my colleague that we cannot issue a refund in this case.We processed the Trade In credit as a one time courtesy for the *** *** Studio on 09/23/and that credit has since been spent on a new purchaseWhile we were happy to make this exception for you, please be aware that we may not be able to honor exceptions of this nature moving forward.As for the voucher at *** Spa, we are showing that the voucher was redeemed on 09/21/Please let me know if that is incorrect.While the option to Trade In a voucher is a newer option that we offer, the option is not available on all purchases and the agent you speak with will let you know if that purchase is eligible for Trade In at the time of contactIn addition, expiration extensions are also not always available on every purchaseFor future reference, please know that if a merchant's calendar is booked through expiration, we ask that our merchants accept your Groupon for the full promotional value and schedule your appointment for a date that falls after the deal's expiration as long as you book by the expiration dateAlso, some merchants offer a waiting list, so that could be an option as well.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, we apologize for your experience and are are more than happy to assist you with a refund, however, we are unable to issue this refund currently via ***If you do not wish to be refunded in Groupon Credit, which is currently in your account in the amount of $89.00, Please update your Groupon account with a Major Credit or Debit card and provide us with the last digits of the updated cardWe would then process the $refund directly back to that card's account right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket *** it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Per our privacy policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the purchaser has already contacted us regarding this issueIf they have any additional question, we suggest they contact us directly.If you have any additional questions, please let me know by replying directly to this email.Thank you for your understanding.Regards,*** TManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, *** stated:"I apologize again for the inconvenienceUnfortunately we're only able to discuss purchases made in an account where the email address matches the address we were contacted from."Regarding your rejection: I can completely understand your frustration in this matter, but I must reiterate the previous repliesSorry for any inconvenienceFor security purposes, we are unable to modify or share information on anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the trouble you had with this
purchaseIf the merchant has not been able to assist we can make an exception to our policy in this instance and issue a refund for the amount paid to your original form of paymentAny funds paid directly to the merchant would have to be pursued through the merchant.Please allow up to business days for the funds to appear on your statement.Reply to me via my direct email (Ticket *** if you have any questions.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, we certainly apologize for the
inconvenience. As of 1/13/17, we have converted the Groupon Bucks refund in the amount of $to a refund to your credit card. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on
the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply there, which is ticket *** That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm terribly sorry for any confusion about this issue up until this pointWhile it is true that we normally cannot issue a refund for an item purchased so long past our day policy, I understand that this is an extreme case of the product not being as advertised.I have issued you a full refund back to your original form of payment in the form of $Please allow up to business days for this refund to fully post.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Again, I'm very sorry for the trouble you've experiencedThank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

I am not satisfied with $I would like my full refund of $Thank You to the Revdex.com of Chicago for your help in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like a full refund for this Groupon was processed on 1/11/16, so we are considering this issue resolved.If purchasing this type of
Groupon in the future, it's always a good idea to check the business' website first, which can be found on the right side of each deal pageIn this case, PrinterPix has a helpful page that outlines image resolution guidelines, in order to determine the best option for your photoThis page can be found here: http://www.printerpix.com/image-resolution/If you have further questions, please let us know.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this Groupon dealWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Again, if you have any additional questions, please reply directly to the email I sent via ***@groupon.comThank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this has already been taken care
of, and a $refund was issued to your original form of payment on 06/29/2017.I've just issued $in Groupon Bucks to your account to compensate for the return shipping costThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket #*** for reference.I'm sorry to hear of the trouble you
had with this particular purchaseThis is certainly never the kind of experience we expect you to have when using Groupon.For the trouble with promo code "TODAY10", a representative you had spoken with on December 19th, had gone ahead and issued Groupon Bucks in the amount of the discount, which you can use toward a future purchaseThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Unfortunately, we aren't able to retroactively apply a discount to a purchase that already processedAdditionally, we are unable to credit the amount of the discount to a credit card.I see that since this complaint was filed, you have reached out to our CS team about your order for the *** *** Women's Bootie Slippers (Groupon Exclusive): Ebony/Large"I'd like to address that as wellI'm so sorry for the delay you've experienced with your deliveryUnfortunately, I don't have access to any additional shipping details for your order.I encourage you to wait a couple of days for your tracking to catch up with the packageIf you still haven't received your product or any tracking updates after a few more days, please let me knowI'll be happy to find another way to make this right.Of course if you have any other questions or concerns, please don't hesitate to let me knowPlease reply directly to the email sent mentioned above.Regards,*** *SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order numbers *** ***
***;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** *** Balayage or Ombre
Package with Haircut and Blowout.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: This Groupon was purchased from the same
Android device used to make your other purchasesDue to our return policy, we can only offer refunds within three days of purchase for Local deals.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10927502, and find that this resolution is satisfactory to me
Sincerely,
Marcia ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received the refundThough I'm not happy with Groupon customer service, I request to close this case.
Thank you,
*** **

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support