Groupon, Inc.

Hi ***
Thank you for responding to us through the Revdex.comI apologize for the continued frustration
To help make things right, I just removed the Groupon credit and issued a refund of $back to your *** ending in *** insteadPlease allow up to business days for this to be reflected on your statement
Thank you for your patience and understandingPlease let me know if there's anything else I can do to help
Regards,
*** *
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received the refundThough I'm not happy with Groupon customer service, I request to close this case.
Thank you,
*** **

Hi ***,I'm so sorry for all of the trouble you've been throughI sent you an email earlier today, advising that I have requested our Sales Team to no longer contact youYou should be all set!If you need any further assistance, please feel free to reply directly to the other email I sent.Regards, *** DManagerGroupon Customer Support

Hello *** ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm very sorry for
the conflicting information you were given, as well as the initial trouble you had using your GrouponI've reviewed your order, and I would like to again offer you the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you's like to proceed with Trade In, or you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchaseYou will have a total of $in your Groupon account."Regarding your complaint: I absolutely understand the frustration you encountered when applying your promotional codeThis is not an experience we would want to encounter, let alone one of our customersWe did receive your follow up response on 9/21/and *** went ahead and issued the the partial refund of $back to your original form of payment usedPlease allow up to business days for this to reflect on your statement.In your last responses to my colleague *** in ticket ***, you also requested refunds on any unused vouchers located in your accountUnfortunately, it is not our policy to issue a refund for an expired or expiring Groupon unless there is an unresolvable problem on the merchant's end.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended.Of course, if you won't be able to use it yourself, you can always give an unredeemed Groupon to a friend or family member unless otherwise specified in that deal's Fine Print.To review the details and Fine Print of your expired Groupons, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers."While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, we certainly apologize for the
inconvenience. As of 1/13/17, we have converted the Groupon Bucks refund in the amount of $to a refund to your credit card. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from support@***.Regarding your complaint: I am very sorry for the additional
charge for S&H due to an error with our shipping labelsWhile our agents are unable to issue partial refunds back to credit cards, I am happy to manually process a credit of $to make up for those shipping charges.I’ve provided more specific instructions in my direct email to you (Ref*If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the Merchant support Team and they’ll be in touch shortly.Thank you for your
understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: This Groupon was purchased from the same
Android device used to make your other purchasesDue to our return policy, we can only offer refunds within three days of purchase for Local deals.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I'm really sorry for any trouble this has
causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any troubleI
double-checked, and your Groupons (G-pass Groupons) for International Champions Cup Soccer Match: *** *** *** *** *** *** has processed successfully and is safely nestled in your account on 04/03/2017.You can find your Groupons by logging into your account at www.groupon.comIf you are signed in, you will see your name at the top of the deal pageIf you don't see your name, click on the link that says "Sign In" on the right side of the page and then enter this email address and the password you gave us when you made your purchase or created your accountIf you forgot your password, you'll be able to reset it there.Once you are signed in, place your mouse over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears to access your Groupons.For your reference, we don't have a number to callIn this case, I kindly request you to request a call back using the link https://www.groupon.com/customer_support and we will call you backYou can arrange a call back only between AM to 6.30PM CSTThese are the steps to request a call from Groupon:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon".I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thanks for bringing this to our
attentionI've passed this issue along to my account specialist for further assistance.Regarding your *** order, the Groupon was not successfully placed due to security reasons.Either the account specialist or I will get back to you once we've looked into thisThank you for your patience and understanding as we work to assist you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Thanks for your email, and I apologize
for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this Groupon dealWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Again, if you have any additional questions, please reply directly to the email I sent via ***@groupon.comThank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: They gave me the same run aroundThey are standing up for their Groupon promise and delivering a satisfactory customer experienceExtremely disappointed
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Hi, thanks for the replyBut due to this nonsense or even deceptive experience, I have no intwnt to use Groupon in the futureFurther, what if I tradwd in then the same problem would occur again (Oops, there is another extea fees, toldya in the fine print!)My point is not the content in the fine print, but the amount of the extra cost (again, nobody would expect about 20+ % extra fees when he already paid $for oil change .) Also, I havent seen day refund policy at allWhy dont you simply refund my money of $(for unused service coupon?)
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the frustration concerning
your *** *** * *** *** *** Shoppe voucherTypically, we are unable to issue a refund or credit for a local voucher past three days of purchase unless there is an unresolvable problem on the merchant's end such as refusing to honor or closure.However, I do see that one of our representatives went ahead and offered you a refund back to your original form of paymentUnfortunately, it appears that your refund failed to processWe were recently notified by your financial institution that a dispute had been issued against this purchaseBy disputing this charge, *** is refusing the refund we offered to finalize processing.I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course and we recommend reaching out to them directly to discuss a resolution.Thank you for your understandingIf you have any further questions, please reply directly to the email I sent via ***@groupon.comRegards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm going to loop in a Getaways specialist to review your case for further considerationThank you for your
understanding.Regards,***ManagerGroupon Customer Support