Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund for the concert ticket.I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Sorry for the troubleI checked the
tracking number that was provided by the shipping company, and it looks like it is already in transit but hasn't been updatedPlease note that, sometimes, shipping companies do not provide intermediate updates for a shipment, just the final delivery details. Of course, if you don't receive the product or see any changes in the tracking information in the next business days, please let me know and I can look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I STRONGLY believe that if Groupon had called the hotel on the original day of me reaching out to them that the hotel would had cancelled the transactions and issue me a full refundTheir initial respond was not to do anything to help to resolve this issueIt took about four days and several communications via e-mails from several different groupon associates before one would say that because I had called the hotel myself and cancelled the rooms she would call the hotel to see what they could do
* On 10/10/1:PM I received an e-mail saying that they received my e-mail to be patient until someone get back with me
* On 10/10/2:PM I received another e-mail saying that my e-mail would be sent to their Getaway team and they would be getting back with me
* On 10/11/e-mail saying that they were sorry but there was nothing that they could do
* On 10/12/e-mail saying they are not able to issue a refund in this situation
* On 10/13/after talking with Groupon associate (Jennifer) she finally says that because I had called the hotel and cancelled the rooms that she would call the hotel to see what they would do
* On 10/14/received e-mail from groupon saying that the hotel would give half back on two of the rooms
* On 10/16/after me telling groupon that I was not satisfied with getting half my money back I received a e-mail saying that that was the best they could do
There was no where on the site for me to cancel the transactions while they were in processing mode for over hoursI did what I was able, could and suppose to do and that was to reach out to groupon
I'm not satisfied with partial refund

Complaint: ***
I am rejecting this response because: this is the text of the email response to groupon;As with all other Groupon responses this fails to address the issue of misrepresentationRegardless of the fine print you took money from me knowing I would not be able to use itPeriod I use many services on the internet through various discount avenuesIt is quite easy to lose trackYet on other purchase attempts with Groupon when I did not qualify Groupon would not allow the transaction to go throughWhat changed on this oneDid you just decide to rip me off on this particular transaction? In short, Groupon took my money knowing I would not be able to use the dealIt is sleazy business practice and shows zero regard for a customer in good standingThe right thing to do is to return my moneyIf I ran my business like this I would be out of business
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchaseYou will have a total of $in your Groupon account."Regarding your complaint: I absolutely understand the frustration you encountered when applying your promotional codeThis is not an experience we would want to encounter, let alone one of our customersWe did receive your follow up response on 9/21/and *** went ahead and issued the the partial refund of $back to your original form of payment usedPlease allow up to business days for this to reflect on your statement.In your last responses to my colleague *** in ticket ***, you also requested refunds on any unused vouchers located in your accountUnfortunately, it is not our policy to issue a refund for an expired or expiring Groupon unless there is an unresolvable problem on the merchant's end.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended.Of course, if you won't be able to use it yourself, you can always give an unredeemed Groupon to a friend or family member unless otherwise specified in that deal's Fine Print.To review the details and Fine Print of your expired Groupons, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers."While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have a couple options in this situation,
including working with the merchant to help redeem.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Thanks for your email, and I apologize
for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: If you could you please provide me the
email address associated with the Groupon account where you wish to unsubscribe, I can certainly look into this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can confirm that your refund processed successfully on 06/21.I’ve also emailed you directly from
***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: My apologies for the
trouble that you've experienced regarding this issue.Our Getaways Manager recently responded to your concerns in ticket # ***It stated:"The refund you requested could only be issued to your original form of payment -- the Groupon bucks from the gift cards you redeemedWe cannot issue a refund to your credit card if you did not make your purchase with a credit cardWe cannot reinstate a refunded voucherWe cannot send you a check under any circumstances.As an apology for any inconvenience, I've issued an additional $in credit to your Groupon account.For alternative travel options, here are three other Dominican Republic trips currently available for purchase:https://www.groupon.com/deals/ga-travel-by-jen-be-live-hamaca-beach-3ht...⇄ these trips do not offer flights out of Cleveland, it is still possible for you to depart from Cleveland if you wishCall the tour operator for pricing from any airport that isn’t listed on the deal page.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to help to assist youI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider the matter resolved."Unfortunately, as previously stated, we are unable to process a refund to a method of payment that was not originally usedSince your purchase was made with Groupon Bucks from the external gift cards that were added to your account, that is the only refund option available.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we are unable to accommodate your request.If you have any additional questions, please reply to the direct email sent to you from Groupon.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from support@***.Regarding your complaint: I am very sorry for the additional
charge for S&H due to an error with our shipping labelsWhile our agents are unable to issue partial refunds back to credit cards, I am happy to manually process a credit of $to make up for those shipping charges.I’ve provided more specific instructions in my direct email to you (Ref*If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi Jason,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the frustration concerning
your *** *** * *** *** *** Shoppe voucherTypically, we are unable to issue a refund or credit for a local voucher past three days of purchase unless there is an unresolvable problem on the merchant's end such as refusing to honor or closure.However, I do see that one of our representatives went ahead and offered you a refund back to your original form of paymentUnfortunately, it appears that your refund failed to processWe were recently notified by your financial institution that a dispute had been issued against this purchaseBy disputing this charge, *** is refusing the refund we offered to finalize processing.I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course and we recommend reaching out to them directly to discuss a resolution.Thank you for your understandingIf you have any further questions, please reply directly to the email I sent via ***@groupon.comRegards,*** **ManagerGroupon Customer ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this has already been taken care of; I see that you were
able to exchange your voucher for $in Groupon Bucks, on 09/21/2017, through our Trade In ProgramI also see that you were able to apply the Groupon Bucks toward a new deal for Hair Services from *** ***sIf you need any additional help going forward, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hey Saralinda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any troubleI
double-checked, and your Groupons (G-pass Groupons) for International Champions Cup Soccer Match: *** *** *** *** *** *** has processed successfully and is safely nestled in your account on 04/03/2017.You can find your Groupons by logging into your account at www.groupon.comIf you are signed in, you will see your name at the top of the deal pageIf you don't see your name, click on the link that says "Sign In" on the right side of the page and then enter this email address and the password you gave us when you made your purchase or created your accountIf you forgot your password, you'll be able to reset it there.Once you are signed in, place your mouse over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears to access your Groupons.For your reference, we don't have a number to callIn this case, I kindly request you to request a call back using the link https://www.groupon.com/customer_support and we will call you backYou can arrange a call back only between AM to 6.30PM CSTThese are the steps to request a call from Groupon:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon".I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***
Thank you for responding to us through the Revdex.comI apologize for the continued frustration
To help make things right, I just removed the Groupon credit and issued a refund of $back to your *** ending in *** insteadPlease allow up to business days for this to be reflected on your statement
Thank you for your patience and understandingPlease let me know if there's anything else I can do to help
Regards,
*** *
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm very sorry for the trouble you've
experienced and I can absolutely understand your frustrationI've just issued you a full refund for the duplicate purchase and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Unfortunately, we are unable to reroute the package back to us as our system indicates it has already been deliveredI’ve provided more specific instructions, as well as a return label, to send the duplicate product back to us in my direct email to youIf you have any additional questions, please reply to me there.I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support