Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me And that's the Groupon customer service I remember!!! I'll be back on Groupon ASAP showing my support and loyalty to a company that showed loyalty to their cusrtomersTHANK YOU~!!!!!
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"I’ve reviewed your request for a refund, but unfortunately as this purchase is considered Final Sale, this Groupon is non-refundable.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map."Regarding your complaint: While I must agree with the above decision, I want to point something outSince the original order was for tickets and the subsequent order was for two, this isn't considered a duplicate purchaseIf the original order failed, we do inform you via email, and it does state in that email that the order will attempt to reprocess within the next 24-hoursHowever, after viewing the transaction logs for both of these purchases, we show no internal record that either one ever failed initially, so they show as two fresh separate purchases that were successful upon the first attempts.Because this was for a GLive event, and it is truly Final Sale, I cannot refund either order to your original form of paymentHowever, I know you've been a very good customer of ours, and I understand how frustrating this situation isTo help make up for some of that inconvenience, I have issued $in Groupon Bucks to your accountGroupon Bucks are automatically applied to any future purchases, and do not expire for daysI understand that this is not the outcome you were seeking, but please know that these orders are truly non-refundable, and this is solution I think would best suit your needs.Please reply directly if you have further questions, and I'll be happy to assist you.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** Nail and Spa, we will be
more than happy to provide a courtesy refund in the amount of $for this Groupon as you paid $27.50.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***I saw in our system where this issue had been resolved on Monday when you worked with one of our CS reps, ***Specifically:"Hi ***Thanks for your email.We were able to get in touch with the manager of this deal and confirmed the following details on this product:Brand name:
***Model Number: KQ-H01We're working on having this information added to the deal page as well.That said, I'm sorry to hear that you received the wrong colorsPlease know that we appreciate you bringing this issue to our attention--we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the futureWe'll be addressing this matter internally to ensure the same problem does not happen again.Sorry again for any trouble along the wayIf you need any further help, please let me know.Regards,*** *Groupon Customer Support" If you have any additional questions about this issue, please reply to that email you received from [email protected] you,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am attempting to find the voucher in
question for *** *** *** and I do not see in the account under this email : ***@hotmail.comIs it possible that the voucher was purchased on another account? Please reply directly to this email and I'll be more than happy to assist you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon has received all requested information and still provided no resolution to this situationIt has been almost two weeks since the vendor started reviewing my response and status updates have not been given
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I've just issued you a full refund and removed this Groupon from your
accountPlease allow up to business days for this to be reflected on your statement.If you have any additional questions, please reply to me via Groupon Support ticket ***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Hi ***Thank you for writing back to us through the Revdex.comI'm sorry to hear that you haven't receive your refund from your bank.No problem, I've just issued $$in Groupon Bucks to your account. Again, these Bucks are available in your account immediately and do not expire. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It appears you've used the Groupon
credit you received to purchase a Sharper Image Nighthawk Drones: Stunt Drone two days later.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Leroy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence associated with the email address connected to your Groupon accountI responded to you a moment ago via email from [email protected]
via Ticket #***.Regarding your complaint: I'm so sorry that you received a damaged productThis is never the experience we want our customers to haveAs we mentioned previously, we unfortunately don't have the capability to exchange or replace item, or to reship only part of an itemThat said, I understand if you're not able to return this over-sized item to us and I'm happy to work with you to find an alternate resolution that fits this unique circumstance.I’ve provided more specific information in my direct email to youAt your earliest convenience, please reply to me there.Thank you for your understanding.Regards,Maria TManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've checked your account and see that one of our managers is following up the issue with the concern department. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It looks like your requested
refund was processed and you have already gone ahead and made use of the Groupon bucks as well, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for order # ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***. While we would normally need to reach out to the business, as *** stated, I understand this has been a very frustrating experience I have issued a refund in the amount of $to your Groupon account in the form of Groupon Bucks Groupon Bucks are available immediately, and will automatically apply to your future purchases.Please let me know if you have any questions.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry for the trouble. I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support