Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.I checked your order details and could see that trade in was already initiated on Aug-15, for all the three orders for the monsoon-lagoon deals which you had purchasedYou have already used these Groupon bucks for the purchases which you had made after Aug-15, 2017.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hey Brandi,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Revdex.com: I have received refund Why is that Groupon deal for *** *** Tan & Spa in Nashua, NH still available on their website if merchant will not accept? They will continue to rip off customers.Thank you for your time.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello E*in,Thank you fo* *eaching out to us th*ough the Bette* Business Bu*eauI have *eviewed you* most *ecent comment and all inte*nal G*oupon co**espondenceI *esponded to you a moment ago via email f*om suppo*t@g*oupon.com.*ega*ding you* complaint, I have checked you* o*de* pageI was
able to find only o*de*s which you had al*eady pu*chasedI have mentioned thei* details below:HP P*obook Gi5-4300M 2.6GHz 8GB 320GB (*efu*bished) - $pu*chased on 11/14/2017HP P*obook G14" Laptop with 2.6GHz P*ocesso* (*efu*bished) - $pu*chased on 10/13/2017I was unable to find a cha*ge f*om 2/6/associated with email add*ess e*in.***@gmail.com.I'm so**y fo* the continued f*ust*ation, but you have al*eady disputed the cha*ge with you* financial institution, then we have to let that p*ocess *un its cou*seInstead of *esolving the issue with us, you should wo*k with them di*ectly to discuss a *esolution.I’ve p*ovided mo*e specific inst*uctions in my di*ect email to youIf you have any additional questions, please *eply to me the*e.Thank you fo* you* unde*standing.*ega*ds,MunziManage*G*oupon Custome* Suppo*t

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: A credit exceeding the original amount
owed has been issued to your Groupon account as an apology for the frustration with this reimbursement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry for the difficulty and
frustration you encounter with your *** *** tarp Shelter orderThis is clearly not an experience we would want to encounter when making a purchase, let alone one of our customer.I can confirm that we issued a refund back to your original form of payment on 9/13/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry for the trouble. I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for any inconvenienceI wasn't
able to find your purchases using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find the Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon has received all requested information and still provided no resolution to this situationIt has been almost two weeks since the vendor started reviewing my response and status updates have not been given
Sincerely,
*** ***

Hello,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Unfortunately, I was unable to locate your Groupon account with the email address you provided and the order number doesn't match anything in
our systemCan you confirm if you placed the order on Groupon.com or on Groupon.ca? For Groupons that are offered in Quebec, we actually use a different website and platform at Groupon.caThis allows us to offer deals in both English and FrenchUnfortunately, we're am only able to access accounts created on Groupon.com
Please feel free to contact Groupon Quebec's bilingual customer support team at https://www.groupon.ca/customer_support
If the purchase was made on Groupon.com, is it possible your account is under a different email address?
Thanks and sorry for the confusion
Regards,
Jamie S
Manager
Groupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear about the difficulty
you've had redeeming your expired GrouponWe do ask that businesses accept your expired Groupons for the price you paid in accordance with our terms of service, and we are currently working with *** *** to resolve this issue.In the meantime, since you're unable to redeem this Groupon, I've gone ahead and canceled this order and issued a full refund to your original method of paymentPlease allow up to business days for this to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am attempting to find the voucher in
question for *** *** *** and I do not see in the account under this email : ***@hotmail.comIs it possible that the voucher was purchased on another account? Please reply directly to this email and I'll be more than happy to assist you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the difficulty
with contacting this business, and any frustration that stemmed from trying to reach our Support Team to resolve this issueI see a full refund was issued to you on 8/31/to card used at time of purchasePlease allow up to business days for this refund to fully reflect on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, when an item is marked as returned to send by the company delivering it, it returns to the
original facility from which is was shippedAs we use several third-party merchant to supply our Groupon Goods products, we currently have no way to simply re-send an item as an exchange.As stated when you contacted us on April in ticket *** we are limited to issuing you a full refund, which we've already doneHowever, we cannot send a replacement product as it's not currently available.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It appears you've used the Groupon
credit you received to purchase a Sharper Image Nighthawk Drones: Stunt Drone two days later.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I have checked your order details
and could see that your order was already refunded to original form of payment from our end on July-21, Please allow up to business days for this to be reflected on your statement.Please let me know if there is anything else I can assist you with.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding the Groupon for "Brazilian Straightening or Brazilian Straightening with a Haircut at *** Salon,I can't apologize enough for your
poor experience, and we completely understand your frustration.We've reached out to the business and confirmed they are not honoring GrouponsI've issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support