Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your rejection: I have issued you a full refund to your original form of paymentPlease allow up to business days for this refund to fully post to your statement.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Sorry for the troubleI checked the
tracking number that was provided by the shipping company, and it looks like it is already in transit but hasn't been updatedPlease note that, sometimes, shipping companies do not provide intermediate updates for a shipment, just the final delivery details. Of course, if you don't receive the product or see any changes in the tracking information in the next business days, please let me know and I can look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm terribly sorry for any confusion about this issue up until this pointWhile it is true that we normally cannot issue a refund for an item purchased so long past our day policy, I understand that this is an extreme case of the product not being as advertised.I have issued you a full refund back to your original form of payment in the form of $Please allow up to business days for this refund to fully post.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Again, I'm very sorry for the trouble you've experiencedThank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on
the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply there, which is ticket *** That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I sincerely apologize for the
frustrating experienceI understand you changed the shipping address on all three items in your Groupon account but two items were still shipped to the wrong addressOf course, this is not the experience we would want you to have and can look into what may have caused that errorThank you for providing the screenshots and detailed information.It appears one of our supervisors, *** ** has already refunded these orders to Groupon Bucks on 6/If you would prefer a cash refund, just let me know and I can convert that refund back to your original form of payment.As an apology for the trouble and the delay in resolving this, I have issued an additional $in Groupon Bucks to your accountThese bucks will apply automatically to your next purchase and expire in days.Sorry again for the troubleIf there is anything else I can do for you, please let me know.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hey Saralinda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello *** My name is *** and I am a Manager with Groupon Customer SupportI apologize for all the trouble with your recent Groupon Goods ordersI have reviewed your most recent comment and all internal Groupon correspondence including our previous Revdex.com response in Ticket ***I responded to you a moment ago via email from***Based on the purchase and tracking information in your account an order for ** Spectre xConvertible Touchscreen Laptop-13-4193dx was first placed on 7/2/ Per the Fine Print of this deal: Most orders are delivered within business days from the purchase dateYou can review the item's tracking progress by visiting http://www.***.com/TrackingYour tracking number is ***
After viewing that tracking information provided by *** your order was rejected by the recipient and marked for Return to Sender on 7/On 7/you spoke to one of our Supervisors; *** ** who explained that when items are returned to our return warehouse they cannot be reshippedYour original order was refunded to Groupon Bucks and another order was placed for you on 7/15, still with a business say shipping window as Groupon has no way to expedite shipping You can track the shipment progress for this new order by visiting http://www.***.com/TrackingYour tracking number is *** Based on this item's tracking information it was delivered on 7/to the following address:*** ***
*** * *** ** *** ***
*** ***
*** ***
*** ***
***If you still have not received this package, I would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it.If you're unable to locate the package, you can try contacting the shipping service, in this case ***, to see if they can provide you with a signature confirmation or more specifics regarding where the item was deliveredThey may be able to help you track down the delivery, or provide another solution.I am very sorry for any miscommunication you experienced while trying to locate your ordersI understand this has been a time consuming situationHowever, with your current order marked as delivered by *** and the issuance of $in Groupon Bucks your received in Ticket *** Groupon has exhausted all possible resolutions for your situation. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** Nail and Spa, we will be
more than happy to provide a courtesy refund in the amount of $for this Groupon as you paid $27.50.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It looks like your requested
refund was processed and you have already gone ahead and made use of the Groupon bucks as well, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfied to the bare minimum to me
I just want to say that as big of a company and how well they are known, Groupon really needs to deeply consider changing their entire customer service procedures, Stop using cut-and-paste responses and to learn to be more personable with their customers and be way more prompt in responding and resolving customer issues, especially as mine! Having to go as far ask asking the Revdex.com for help resolving this matter should throw all sorts of red flags about how poor their customer service is!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Thank you for finally doing this for me as a long time Groupon customer. However, the instructions provided have not and do not work I can not redeem an expired voucher nor mark it as redeemed. This should have been resolved over a YEAR ago. I am mostly disappointed with Groupon customer service for not being able to resolve this issue in a simple chat. It has been an inconvenience to have dealt with multiple chat sessions and now the Revdex.com
Sincerely,
*** ***

Hello **,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaintI’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
GetawaysTeam and they’ll be in touch shortlyIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm sorry for the frustration with this dealThis deal has a limited inventory and Groupon is always working to provide the best deals available, prices on our goods items may fluctuate.In general, we can only guarantee that a deal will remain at the same price for an entire dayPrices may change from day to day, so make sure to check the site often to get the best deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support