Groupon, Inc.

Complaint: ***
I am rejecting this response because: They gave me the same run aroundThey are standing up for their Groupon promise and delivering a satisfactory customer experienceExtremely disappointed
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint : I'm sorry again for the trouble, and we
appreciate your feedbackwe typically don't issue a refund or credit as the deal Fine Print states "ALL SALES ARE FINALE"However, I'm able to go ahead and make a one-time exception in this caseI've just issued a refund of $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm that your refund processed
successfully on 01/23/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: They did nothing to solve the problemI had to file a case with my card issuer to get this resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,I'm so sorry for all of the trouble you've been throughI sent you an email earlier today, advising that I have requested our Sales Team to no longer contact youYou should be all set!If you need any further assistance, please feel free to reply directly to the other email I sent.Regards, *** DManagerGroupon Customer Support

Hello Fei,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Thank you for providing me with this additional informationI'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Mallory GManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I'm really sorry for any trouble this has
causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
GetawaysTeam and they’ll be in touch shortlyIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding the Groupon for "Brazilian Straightening or Brazilian Straightening with a Haircut at *** Salon,I can't apologize enough for your
poor experience, and we completely understand your frustration.We've reached out to the business and confirmed they are not honoring GrouponsI've issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I have responded to you with a direct message from our Customer Support system earlier today.Regarding your complaint: I’ve issued a refund to your account.I’ve provided more information in the direct email to youIf you have any additional questions, please reply there. Thank you for your understanding.Regards,*** ***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, when an item is marked as returned to send by the company delivering it, it returns to the
original facility from which is was shippedAs we use several third-party merchant to supply our Groupon Goods products, we currently have no way to simply re-send an item as an exchange.As stated when you contacted us on April in ticket *** we are limited to issuing you a full refund, which we've already doneHowever, we cannot send a replacement product as it's not currently available.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Thank you for finally doing this for me as a long time Groupon customer. However, the instructions provided have not and do not work I can not redeem an expired voucher nor mark it as redeemed. This should have been resolved over a YEAR ago. I am mostly disappointed with Groupon customer service for not being able to resolve this issue in a simple chat. It has been an inconvenience to have dealt with multiple chat sessions and now the Revdex.com
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear you're having
trouble reaching a Groupon Goods merchant.Because this deal is facilitated by a third-party merchant, they are available to help you resolve this situation more quickly.I can confirm that you were able to reach out to the merchant and that the merchant has been responsive to your return requestIt looks like a return label was sent to you on 12/14/Once the merchant receives your return, you will be issued a refund per the terms and conditions listed in the Fine Print of the dealTypically, it can take anywhere from 2-weeks to process your returnYou should be able to track your return with the tracking number provided to you by the merchant.If you find that your item has been returned to the seller and it has been more than business days since delivery on your return, please correspond with the seller to follow up on the status of your return.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your orderFrom here you will be able to view your order details and contact the merchant.If you have any additional questions regarding the status of your return, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry for the difficulty and
frustration you encounter with your *** *** tarp Shelter orderThis is clearly not an experience we would want to encounter when making a purchase, let alone one of our customer.I can confirm that we issued a refund back to your original form of payment on 9/13/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you have been
through and I can understand your concern on the hour limitation on the trade in policy.I can see that purchase was made using the trade in bucks on 8/22/However, to compensate for the inconvenience I've issued $to your Groupon account for future purchases. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see another manager responded to you in ticket ***She stated a credit card is required in order to make any purchases, even if a gift card is covering the total cost of a deal Additionally, for the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountMultiple accounts have been created, and these credit cards have been used on unauthorized purchasesThis decision cannot be appealed A refund for your gift cards will not be issued Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We've explained where our Free Shipping policy is detailed, and issued $as Groupon credit for any confusionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support