Groupon, Inc.

Hi Robert,Thank you for reaching back out to us through the Revdex.comI *ave reviewed all past correspondence and I'm sorry for the trouble. It looks like one of our representatives was able to get back in touch with you regarding your order and sent prepaid return labels that can
be used to send your Goods orders back to us for a full refund. In the event you need to access the labels for orders in the future, you can create a return label yourself by *eading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label. If you *ave further questions about this or any other orders, feel free to contact us by email at [email protected] or you can reach us by phone a.mto p.mCentral Time, seven days a week, at (888) 375-5777. Regards, Lance *.ManagerGroupon Customer Support

Revdex.com: I have received refund Why is that Groupon deal for *** *** Tan & Spa in Nashua, NH still available on their website if merchant will not accept? They will continue to rip off customers.Thank you for your time.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Kristen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jen cin ticket #***.In ticket #***, it was stated:"Hello Kristen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I understand that you were attempting to enter promotional code SAVEduring the checkout process to determine the discount for the Harlem Globetrotters Greensboro Coliseum Piedmont Triad tickets.When entering a promotional code during the checkout process, you would need to enter the code and press the button that says "Apply," which is located next to the box where the code is enteredIf the "enter" button is pressed instead of the word "apply," the order will proceed and confirm because your credit card information is already preset on the checkout page unless you choose to change itWhenever using the "enter" button during any checkout process, the function is a form of proceeding to the next page, which is likely how your order was confirmed.The promotional code SAVE20, as with all of our other promotions offered, had exclusions and a maximum discount that would applyThe terms of this promotion are: "Valid on Local unit per transaction; max usesMax $discper dealEnds 1/Exclusions apply; see gr.pn/promofaq." The promotional code was not valid on this purchase because it was only valid on Local dealsThese were tickets for a Groupon Live event, which was not part of this promotional offer.For future reference, all of our promotional codes are valid on one unit per transactionThis means that for a total purchase of tickets, assuming the promotional offer was valid on this purchase, the discount would have applied to one ticket in the transaction, for a discount amount of $12.80.While we understand this purchase was accidental, the tickets were listed as Final Sale at the time of purchase and we are unable to issue a refund.In addition, since we were notified that a dispute has been filed for this purchase, once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in questionWe recommend reaching back out to your financial institution directly to discuss a resolution.However, you are still welcome to redeem your Groupons with the merchant or give it to a friend if you're unable to use it yourselfYou can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support"Regarding your rejection: I'm really sorry for the troubleHowever, we are not able to issue a refund in this caseThe Fine Print section of this deal says All Sales Final and due to our contract with the merchant, we cannot refund these tickets for any reason unless the show is cancelledThis decision cannot be appealed.Additionally, you did already disputed the charge with your financial institution, we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Hey Brandi,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.I checked your order details and could see that trade in was already initiated on Aug-15, for all the three orders for the monsoon-lagoon deals which you had purchasedYou have already used these Groupon bucks for the purchases which you had made after Aug-15, 2017.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.We responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have processed a Trade In for your
voucher on 5/16/Remember, you must complete purchase of a new voucher within hoursIf you don’t purchase a new voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.We’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for any inconvenienceI wasn't
able to find your purchases using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find the Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket # ***. I responded to you a moment ago via email from ***@groupon.com.In ticket # ***, it was stated:Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've and and the time it's taken to look into your claimGroupon+ deals need to be claimed prior to a purchase with the merchant, and in this case we've learned from *** that this deal was not claimed on Groupon until after you made your purchase at *** American GrillUnfortunately these claims cannot be applied retroactively to a purchase made before the deal was claimed and we are not able to offer compensation.In ticket # ***, it also stated by our Groupon+ agent *** the following:Thank you so much for your patience with thisWe've escalated your Groupon+ cashback inquiry to *** for a second review and *** is firm on the transaction occurring before the card was enrolled.Regarding your complaint: While I can completely understand how frustrating this situation has been, and I wish this was not your experience, unfortunately this credit cannot be retroactively applied as previously statedThe question is not a matter of whether or not you claimed the dealWe can see the deal was added to your accountHowever, the credit card was not added prior to the purchase with the merchant, which makes the purchase ineligibleWe attempted to reach out to *** twice to confirm when your credit card was added to claim the deal and they are firm that the card was not added until after purchaseWe unfortunately cannot alter the policy hereI will have to agree with my colleague that we cannot issue any type of refund or credit in this case.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello E*in,Thank you fo* *eaching out to us th*ough the Bette* Business Bu*eauI have *eviewed you* most *ecent comment and all inte*nal G*oupon co**espondenceI *esponded to you a moment ago via email f*om suppo*t@g*oupon.com.*ega*ding you* complaint, I have checked you* o*de* pageI was
able to find only o*de*s which you had al*eady pu*chasedI have mentioned thei* details below:HP P*obook Gi5-4300M 2.6GHz 8GB 320GB (*efu*bished) - $pu*chased on 11/14/2017HP P*obook G14" Laptop with 2.6GHz P*ocesso* (*efu*bished) - $pu*chased on 10/13/2017I was unable to find a cha*ge f*om 2/6/associated with email add*ess e*in.***@gmail.com.I'm so**y fo* the continued f*ust*ation, but you have al*eady disputed the cha*ge with you* financial institution, then we have to let that p*ocess *un its cou*seInstead of *esolving the issue with us, you should wo*k with them di*ectly to discuss a *esolution.I’ve p*ovided mo*e specific inst*uctions in my di*ect email to youIf you have any additional questions, please *eply to me the*e.Thank you fo* you* unde*standing.*ega*ds,MunziManage*G*oupon Custome* Suppo*t

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jake
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I cannot apologize enough for the damage
you suffered I appreciate you taking the time to share your experience, we will share this information with the appropriate teams so we can avoid any similar problems for future customers I have also issued a full refund for this purchase, we never want our customers to have a bad experience using a Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: A credit exceeding the original amount
owed has been issued to your Groupon account as an apology for the frustration with this reimbursement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize again for all of the frustrationI've checked our records and it shows that you spoke to one of our
supervisors in ticket *** on November 16th, I can confirm that you were issued a refund of $to your Groupon account for the *** *** Salon voucher as well as an additional $in Groupon Bucks as a personal apology for the trouble.It looks like you've already taken advantage of using a portion of this credit towards alternate purchases, but if you have any additional questions, please reply directly to the email I sent via ***@groupon.comThank you for your patience and understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfied to the bare minimum to me
I just want to say that as big of a company and how well they are known, Groupon really needs to deeply consider changing their entire customer service procedures, Stop using cut-and-paste responses and to learn to be more personable with their customers and be way more prompt in responding and resolving customer issues, especially as mine! Having to go as far ask asking the Revdex.com for help resolving this matter should throw all sorts of red flags about how poor their customer service is!
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from [email protected] ticket *** it was stated:"I'm really sorry for any troubleUnfortunately, this Groupon is final sale, so I am not able to issue a refundAll GrouponLive event deals are final sale (unless otherwise stated in the Fine Print), but you can still give this away as a gift if you decide it is something that you no longer would like to attend.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map."Regarding your complaint: I am very sorry for the trouble and absolutely understand your frustrationOn the original screen where you made this purchase, http://www.groupon.com/deals/gl-an-evening-under-the-stars-blues-festival-at-wol...⇄ we included a Fine Print section as well as specific options and deal details on the pageThis section will always include all conditions of the deal that you should know before making your purchase.Check out this FAQ for some common Groupon restrictions.In this case, the head description / title of this deal was:"An Evening Under the Stars Blues Festival on Saturday, September 23, at p.m."This deal was only for that specific date, and regrettably, we are unable to alter or exchange your tickets for a different dateIn addition, as this deal was listed as Final Sale upon purchase, we are unfortunately unable to refund or credit for this order.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist youI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am very sorry for the trouble and
frustration with your reservation Unfortunately, when this order was originally attempted the dates were incorrect While our representatives are happy to assist with failed orders, they unfortunately cannot view all the specifics and details for the specific reservations until after the order is placed A confirmation email was sent on 6/once the transaction cleared listing all the important details of this reservation Unfortunately since we were contacted outside the refund window, the hotel denied the refund While we are unable to provide a refund, I have issued $in Groupon Bucks to your account to help make up for this experience.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I Haven't got a phone call from a manger or supervisor just the original person I want a supervisor or someone with higher then the original person I talked to to call me Please and thank you
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm sorry for the frustration with this dealThis deal has a limited inventory and Groupon is always working to provide the best deals available, prices on our goods items may fluctuate.In general, we can only guarantee that a deal will remain at the same price for an entire dayPrices may change from day to day, so make sure to check the site often to get the best deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Christian,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju A.ManagerGroupon Customer Support