Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"I’ve reviewed your request for a refund, but unfortunately as this purchase is considered Final Sale, this Groupon is non-refundable.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map."Regarding your complaint: While I must agree with the above decision, I want to point something outSince the original order was for tickets and the subsequent order was for two, this isn't considered a duplicate purchaseIf the original order failed, we do inform you via email, and it does state in that email that the order will attempt to reprocess within the next 24-hoursHowever, after viewing the transaction logs for both of these purchases, we show no internal record that either one ever failed initially, so they show as two fresh separate purchases that were successful upon the first attempts.Because this was for a GLive event, and it is truly Final Sale, I cannot refund either order to your original form of paymentHowever, I know you've been a very good customer of ours, and I understand how frustrating this situation isTo help make up for some of that inconvenience, I have issued $in Groupon Bucks to your accountGroupon Bucks are automatically applied to any future purchases, and do not expire for daysI understand that this is not the outcome you were seeking, but please know that these orders are truly non-refundable, and this is solution I think would best suit your needs.Please reply directly if you have further questions, and I'll be happy to assist you.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am very sorry for the trouble and
frustration with your reservation Unfortunately, when this order was originally attempted the dates were incorrect While our representatives are happy to assist with failed orders, they unfortunately cannot view all the specifics and details for the specific reservations until after the order is placed A confirmation email was sent on 6/once the transaction cleared listing all the important details of this reservation Unfortunately since we were contacted outside the refund window, the hotel denied the refund While we are unable to provide a refund, I have issued $in Groupon Bucks to your account to help make up for this experience.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've checked your account and see that one of our managers is following up the issue with the concern department. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Complaint: ***
I am rejecting this response because:I Haven't got a phone call from a manger or supervisor just the original person I want a supervisor or someone with higher then the original person I talked to to call me Please and thank you
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint about $in Groupon bucks, be given
back as e-gift card or issued to your Credit cardUnfortunately, Groupon gift card once used with a Groupon account cannot be reversedHowever, you can use $bucks for future purchases that will always be there for you to use it.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm a manager here in Groupon and I
understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your , and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your "Detox for Healthy Living" voucher for After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your to complete your Trade InIf you don’t use your to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerCustomer ***

Complaint: ***
I am rejecting this response because: No resolution was met and the company is still continuing its actions of stonewalling myself as a paying customerI suggested two legitimate courses of action and the company failed to attend to neither oneThe company is now partaking in unlawful business practices where they continue to hold large sums of money and the goods that I rightfully paid forI mentioned that this is complaint is time sensitive because I paid for tickets to events that have already taken placeNow I don't have the ability to attend these events nor do I show any refund for these eventsTo my calculations, I have $2,to $3,worth of vouchers tied into this Groupon accountI do have documents to verify this upon request. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me And that's the Groupon customer service I remember!!! I'll be back on Groupon ASAP showing my support and loyalty to a company that showed loyalty to their cusrtomersTHANK YOU~!!!!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jake
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We are unable to offer a replacement
Again, I apologize for the troubleWe did look into this though and did get some information about what may be needed to get this device working.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***I saw in our system where this issue had been resolved on Monday when you worked with one of our CS reps, ***Specifically:"Hi ***Thanks for your email.We were able to get in touch with the manager of this deal and confirmed the following details on this product:Brand name:
***Model Number: KQ-H01We're working on having this information added to the deal page as well.That said, I'm sorry to hear that you received the wrong colorsPlease know that we appreciate you bringing this issue to our attention--we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the futureWe'll be addressing this matter internally to ensure the same problem does not happen again.Sorry again for any trouble along the wayIf you need any further help, please let me know.Regards,*** *Groupon Customer Support" If you have any additional questions about this issue, please reply to that email you received from [email protected] you,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you have been
through and I can understand your concern on the hour limitation on the trade in policy.I can see that purchase was made using the trade in bucks on 8/22/However, to compensate for the inconvenience I've issued $to your Groupon account for future purchases. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We've explained where our Free Shipping policy is detailed, and issued $as Groupon credit for any confusionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.We responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have processed a Trade In for your
voucher on 5/16/Remember, you must complete purchase of a new voucher within hoursIf you don’t purchase a new voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.We’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello Leroy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence associated with the email address connected to your Groupon accountI responded to you a moment ago via email from [email protected]
via Ticket #***.Regarding your complaint: I'm so sorry that you received a damaged productThis is never the experience we want our customers to haveAs we mentioned previously, we unfortunately don't have the capability to exchange or replace item, or to reship only part of an itemThat said, I understand if you're not able to return this over-sized item to us and I'm happy to work with you to find an alternate resolution that fits this unique circumstance.I’ve provided more specific information in my direct email to youAt your earliest convenience, please reply to me there.Thank you for your understanding.Regards,Maria TManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hi ***Thank you for writing back to us through the Revdex.comI'm sorry to hear that you haven't receive your refund from your bank.No problem, I've just issued $$in Groupon Bucks to your account. Again, these Bucks are available in your account immediately and do not expire. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***. While we would normally need to reach out to the business, as *** stated, I understand this has been a very frustrating experience I have issued a refund in the amount of $to your Groupon account in the form of Groupon Bucks Groupon Bucks are available immediately, and will automatically apply to your future purchases.Please let me know if you have any questions.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello Christian,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju A.ManagerGroupon Customer Support