Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had redeeming these Groupon vouchers. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.Regarding your vouchers for [redacted] Skincare and Advanced Therapeutics, there are some cases in which a business may be closed and hence you will not be able to contact them to redeem your vouchers, but fortunately, it doesn't happen too often.After reviewing our history with these businesses, I don't see that we've had any reports of them being not contactable. Before we can issue any refunds, we'll need to reach out to the business so that you can redeem your voucher as originally planned. Also, the business may not be aware that this is a problem, so we want to make sure we've given them the opportunity to make this right. With your first disappointing experience, we wanted to make things right and hence we offered a Trade-in option where you can exchange the voucher for another deal that may interest you. However, we did understand your situation, and we see that you're a loyal Groupon customer and because that was the first time you've contacted us about something like this, we were happy to go ahead and issue the refunds to your card.We hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi Jerry,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Megan...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble with...

your [redacted] Sunglasses purchases. Since these were Groupon Stores purchases if there is an issue with your order you would contact the merchant directly through your Groupon account via our ticketing system to inform them of any issues so they can work to resolve them. This information was given in your confirmation email. The several disputes you filed violated our Terms of Use resulting in your account being deactivated. I have reactivated your account so you can reach out to the merchant.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]  ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I see that refund has already been...

issued. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted] Club actually had to issue me a $20 card in person to take care of the account.  Thank you for your help?
Sincerely,
[redacted]

Complaint: [redacted]//   the reason im rejecting this is because its not fixed and still isnt tried three times and still isnt working this same thing has been going on for three months they tell me its fixed and its not so I have to start this whole process over again n they do nothing . they had no problem excepting my money from H.R.Block 2/9/16 and hasnt let me purchase anything since then im so tired of all the games
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for the...

trouble you've had in finding a solution to this issue. I see now that the Deal Page for Carpet Cleaning for a Hallway and Three or Five Rooms from [redacted] Carpet Cleaning LLC has since been removed, as there were several accounts that this merchant has been non-contactable. I would also like to apologize for the lack of clarity in our correspondence with you. I understand that this can be frustrating, and the feedback you've provided will definitely help with the training of our reps in the future.For the trouble, I have refunded you in full and have provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Su

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm sorry for the issues that you had with...

the [redacted] soundbar that you purchased through Groupon Goods.  This is never the experience that we want you to have, and issues like this, while rare, are definitely the reason that we offer free returns within 14 days as well as a 30-day warranty on this item from [redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I'm very sorry for the trouble...

with your purchase. I'm afraid we're not able to offer a replacement for this item. You can keep the watch you received or you can return it for a full refund.
Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi [redacted]Sorry for any trouble. I double-checked and currently you have $49 in Groupon Bucks in your account. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon...

Bucks.Groupon Bucks are available in your account immediately after they've been issued. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.Please let me know if I can help with anything else.Thanks,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: I'm really sorry for the back and forth regarding this merchant and your refund request.  We try...

to make these issues as streamlined as possible, but we obviously missed the mark in this case.I see that on June 15th, a full refund was issued to you credit card, which should satisfy the original request.Again, thank you for you patience and please accept our apologies for the trouble.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: we were notified by your financial institution that a dispute had been issued against a purchase you...

made—specifically, your Groupon Getaway for the [redacted] Principe Jamaica. Since you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com via Ticket [redacted] .Regarding your complaint: We do our best to...

feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services.  Please know that we appreciate you bringing this issue to our attention. We look into these matters with the businesses directly, and user our findings to evaluate the kinds of deals we offer and the businesses we work with in the future. With that said, I'm very sorry for the continued trouble you've had. I realize how frustrating a situation like this can be.   I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: After you purchase a Groupon Goods...

item, we communicate with our fulfillment network to process your order. To bring you great deals on thousands of products, it's normal for this processing to take several days.However, it seems were are at the very end of that estimated delivery window of 7 business days and still don't have a tracking update.Normally, in this situation we'd have our Groupon Goods Resolution Team reach out to the vendor to get a more proper update- but I understand your frustration. I've gone ahead and issued a full refund back to your original form of payment.Please allow up to 10 business days for this refund to reflect on your statement.I truly apologize for the trouble you've experienced with this purchase, and the fact that you had to call us twice to get it resolved. It absolutely should have been shipped and delivered on time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request who will provide more specific instructions in a direct email to you. If you have any additional questions, please reply directly to that message.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support