Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:I have NO interest in using Groupon!!! I've already disputed the charge with my bank.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I've given $3 credit for the trouble...

caused.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I understand how you must be feeling. If I...

were you I too would be disappointed. To make up for the inconvenience caused I have issued $10 in Groupon bucks This credit is available for you to use immediately and will expire in 180 days.  Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.With regards to your defective item, once the product is returned to us, refund will be processed for the same from our end.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 8, 2015/07/21) */
Hi[redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Unfortunately, books, beauty products (excluding electronics), undergarments,...

perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/GoodsReturns, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gg-natures-sleep-12-gel-memory-foam-mattress-4.
For future reference, you can make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browser. From a computer, click "View Details" next to the order you'd like to change. If you see "Edit order" on the left-hand side of the page, just click that link to cancel your order. Specifically, Groupon Goods orders can be canceled within 2 hours of purchase, and you can cancel a GrouponLive deal until midnight the day of purchase. Please keep in mind that you may need to use a computer to cancel your order; our mobile app for some devices doesn't support this feature.
Thanks for your understanding. If there is anything else I can help you with, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support

Hey Shaun,Thank you for reaching out to us again through the Revdex.com.I looked into your issue and George, one of our Customer Support managers, reached out to you on Feb. 7 at 4:37 PM CST.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I've just issued you $10 in the form of Groupon Bucks for the inconvenience during the purchase. Groupon Bucks apply automatically toward your future purchases, and don't expire for 180 days.Thank you for your understanding, and please let me know if there is anything else we can do for you.[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry you didn't get a chance to use your [redacted] ticket purchase. That's never the experience we want you to have when you make a ticketed purchase.While our Local purchases (such as restaurants or bakeries etc) do have a 3 day cancellation window, the purchase that you made was not a Local purchase. The purchase made was a [redacted] ticket for a ticketed event; Per industry standard ticketed events have specific cancellation policies and in this case it was listed on the deal page.Unfortunately, since this was a [redacted] ticket purchases, we're not able to offer refunds after you buy them. Additionally, once the selected date has passed, the ticket has no value.We always do our best to explain this clearly in the Fine Print on the page where you buy the deal. I'm sorry if anything about this was confusing. I've included all relevant information from the original Fine Print below:"Promotional value expires Oct 11, 2017. ALL SALES FINAL, subject to the [redacted] Guarantee. Groupon promo codes may not be used for this offer. [redacted] Terms and Conditions apply. Groupon Extraordinary Event Policy does not apply. Contact [redacted] at [redacted]@fanxchange.com with questions. Review event location and ticket note before purchase (games/events listed may take place in other cities and some options are add-ons, not tickets). Price listed is the lowest available price at the time tickets are made available via Groupon."Again, my apologies that I'm not able to help with your request. If you have any additional questions, please let me know.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Prior reply's from our customer support in ticket [redacted] where you worked with a member of our Service Enhancement Team, it was stated by [redacted]:"On the original screen where you made this purchase, http://www.groupon.com/deals/fanxchange-boston-celtics-at-charlotte-h...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"ALL SALES FINAL, subject to the [redacted] Guarantee""Regarding your rejection: The Fine Print on the page where you buy the deal did state this was an all sales final. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for this purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases (if you choose to make them). However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of, and the hotel approved a full refund for your reservation. This refund was processed to your original form of payment on 07/26/2017.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns. You can return most products within 14 days of receiving them, but keep in mind that some items are not returnable. This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018. Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.I can confirm that your refund processed successfully on 11/18/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card ending in [redacted], it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.The $5 our Customer Support issued was for an apology for the inconvenience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.It looks like this item is still available for purchase on our site. I have provided the link to the product below to better assist you:https://www.groupon.com/deals/gg-faux-fleece-chenille-soft-woven-sofa-style-...⇄ you for your understanding.Regards,[redacted] ManagerGroupon Customer Support"Regarding your rejection: Sorry again for the trouble, and thanks for your patience. I double-checked, and this refund has been received by the bank that issued the card ending in [redacted].I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, [redacted]—when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN [redacted]• Last Four Digits of Card [redacted]• Purchase Date 10/27/2017 • Refund Amount $36.15• Refund Date 11/18/2017 • Issuer of Refund (Groupon, Inc.)I'm very sorry for the trouble with your purchase. While we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this item. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: A refund to Groupon Bucks was issued to your...

account.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears your Jawbreaker PRIZM Sport...

Sunglasses were delivered on 7/21/17.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional...

help, please let us know.Thanks againRegards, [redacted] H.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I rejected your last response before you agreed and sent the refund. I am not going to accept messaging that others can see which makes me look like an as when you were in the wrong to begin with. If you are going to work with a customer you need to play nice. "Hey, we've gone ahead and refunded the disputed amount", I would have said "thanks" and accepted the resolution and closed it. Instead you write me as though you did everything you could and I still rejected the resolution. That type of manipulation and wording will not fly with me. Lets try this again. Keep it honest and I will be more than happy to work with you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
**

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would like to apologize for the...

time is has taken to find a resolution for you. I see that we have reached out to the merchant and they have confirmed that they are indeed honoring Groupons. The deal is valid only within 20 miles of zip code 30331. I see that you've been reaching out to us for some time and I really apologize that your voucher has since expired. For the trouble I would like to offer you a full refund back to your [redacted]. Please allow 7-10 business for this to be reflected in your account.Once again I apologize for this mishap, please feel free to reach out to me directly should you have any additional questions.Thank you for your understanding.Regards, [redacted]Manager

H[redacted]Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment, your previous post, and all
internal Groupon correspondence.As mentioned in the other responses you've received, we aren't able to issue refunds for items that weren't confirmed received. I'm sorry for any frustration that this news may cause. Thank you for your understanding.Regards,[redacted] Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, I am still waiting for the shipping label to be provided so that I may return the defective item.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your refund of...

$196.50 has already been processed on 11/29/2017 to the credit card you have used for the purchase. Kindly allow upto ten working days for the refund to reflect in your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Manager Groupon Customer [redacted]

There has been no new response...the same email continues to be sent.