Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: your website clearly states it can be cancelled within 1 day of purchase. Inhqve the screen shots. I attempted to cancel within that time frame    
Sincerely,
[redacted]

Hey [redacted]I just reviewed this complaint and the internal ticket ([redacted] where [redacted] replied to you on April 12th.As she mentioned, the $25.65 charge is the only one we have on file for you.The only charges we could review and affect would be ones that were made on our site or app and employees only have access to the last four digits of a credit card in the system.If you have outstanding concerns regarding charges on your card from other merchants, I would recommend reaching out to them or to your bank to discuss charges and options.I'm sorry for the circumstance and I'm calling you in a few minutes to follow up via phone per your request.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, we're unable to place an order for the deal as it was sold out. To compensate for this...

inconvenience, I've gone ahead and issued $5 in Groupon Bucks to your account for use towards your next purchase.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They specifically stated that they are not willing to resolve my issue as I requested. I am disappointed that no one from Groupon in the United States has tried to call me as I have requested several times. They continue to show the worst customer service I have encountered and are unwilling to admit their mistake and pay for it. I have already discussed this issue with the merchant, and was told by the merchant that Groupon provided an unauthorized voucher. Groupon should be the one to make up for it, not the merchant.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received a FULL refund only after numerous emails and attempts to reach an agent live to their number they recently disconnected. I only recv'd my refund b/c I told them I would be writing the Revdex.com and Atty General's office and not because they've admitted any wrongdoing on their part. Also I have written them and told them they will not receive future business from me unless they have a valid customer service phone number to a live agent and inform me their first line agents are able to issue full refunds should a client deal not live up to their promise!
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry about this incomplete...

order, but we won't be able to provide you with what's missing. The reason Groupon doesn't offer replacements or exchanges is because of the way we purchase our items. We buy our Goods products from third-party merchants, who generally have a limited quantity. We can't promise that when you want to return or replace what you ordered that we will even have it left in stock. Although we hope to one day be able to offer exchanges for certain products, as of right now it isn't an option with any of our Goods deals.If you want to keep what you received as-is, I would be happy to issue $10 in Groupon Bucks to your account to make up for any missing parts. Otherwise, you can return your purchase for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any inconvenience. I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder name•...

The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  I’ve looped in a manager who works...

on the Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm able to go ahead and make a...

one-time exception in this case. I've just canceled this order and issued a refund of $69 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with our team in ticket [redacted] ending on March 30th.In that ticket above, our team stated:"On the page...

where the deal is offered, in this case http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we always include a map and list of locations to the right of the deal description.Any unredeemed, unprinted Groupon may be returned for a refund within the first 3 days after purchase. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for you."As this was a misunderstanding at the time of purchase, and the refund has already been processed, I believe this issue is resolved.  If you have any further comments or concerns, please reply directly to the support email to let me know.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] *n ticket #[redacted]In this ticket, [redacted] stated:"Regarding your complaint, I'm sorry for the trouble that you had in attempting to redeem the Groupon deal that your purchased for LV Audio & Customs. I know that [redacted] had reached out to you previously in regard to your original Revdex.com complaint. I know that you were not satisfied with the response and I received your rejection via the Revdex.com. Hopefully I can provide some additional clarity.As [redacted] mentioned in her email to you previously, we've been notified by your financial institution that you've filed a dispute regarding this charge. Unfortunately, this prevents us from being able to assist with this issue any further. Normally we'd be more than happy to help by looking into this further to investigate why there were additional charges (some additional charges are mentioned in the Fine Print of the deal) and attempt to help resolve this. However, once a dispute is filed with a financial institution, legally we are not able to take any additional action while the dispute is in process. We always want to work with our customers to attempt to resolve any merchant issues, but if a dispute is filed with a financial institution, at that point our hands are tied with regard to any action we can take."While you do state that this dispute is resolved, but not to your satisfaction, or original CS answer is accurate. We are unable to process your refund request, and this decision does stand.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]Manager

Hi, Ann,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Brendan...

*.ManagerGroupon Customer Support

We are taking care of the customer's request. Thank you.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for clarifying. I am sorry about all...

of the back and forth on this issue, I completely understand your frustration here. I'm really sorry for any trouble this has caused. I've just issued you a full refund of $89 returning to your [redacted] ending in [redacted] and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Obviously, this is not the experience we wanted you to have when using a Groupon. In your email to the Revdex.com you mentioned that you'd like to deactivate your Groupon account after resolving this issue. If this is still your preference, let me know and I can accommodate your request. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Cindy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Amarnath *ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the inconvenience caused....

From your previous mail, it looks like you have already disputed the charge with your bank. If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out. Either way, I'm happy to answer any further questions you may have.Thank you for your understandingI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support