Groupon, Inc.

Hello *** My name is *** and I am a Manager with Groupon Customer SupportI apologize for all the trouble with your recent Groupon Goods ordersI have reviewed your most recent comment and all internal Groupon correspondence including our previous Revdex.com response in Ticket ***I responded to you a moment ago via email from***Based on the purchase and tracking information in your account an order for ** Spectre xConvertible Touchscreen Laptop-13-4193dx was first placed on 7/2/ Per the Fine Print of this deal: Most orders are delivered within business days from the purchase dateYou can review the item's tracking progress by visiting http://www.***.com/TrackingYour tracking number is ***
After viewing that tracking information provided by *** your order was rejected by the recipient and marked for Return to Sender on 7/On 7/you spoke to one of our Supervisors; *** ** who explained that when items are returned to our return warehouse they cannot be reshippedYour original order was refunded to Groupon Bucks and another order was placed for you on 7/15, still with a business say shipping window as Groupon has no way to expedite shipping You can track the shipment progress for this new order by visiting http://www.***.com/TrackingYour tracking number is *** Based on this item's tracking information it was delivered on 7/to the following address:*** ***
*** * *** ** *** ***
*** ***
*** ***
*** ***
***If you still have not received this package, I would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it.If you're unable to locate the package, you can try contacting the shipping service, in this case ***, to see if they can provide you with a signature confirmation or more specifics regarding where the item was deliveredThey may be able to help you track down the delivery, or provide another solution.I am very sorry for any miscommunication you experienced while trying to locate your ordersI understand this has been a time consuming situationHowever, with your current order marked as delivered by *** and the issuance of $in Groupon Bucks your received in Ticket *** Groupon has exhausted all possible resolutions for your situation. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,*** *ManagerGroupon Customer Support

Hello **,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaintI’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: No resolution was met and the company is still continuing its actions of stonewalling myself as a paying customerI suggested two legitimate courses of action and the company failed to attend to neither oneThe company is now partaking in unlawful business practices where they continue to hold large sums of money and the goods that I rightfully paid forI mentioned that this is complaint is time sensitive because I paid for tickets to events that have already taken placeNow I don't have the ability to attend these events nor do I show any refund for these eventsTo my calculations, I have $2,to $3,worth of vouchers tied into this Groupon accountI do have documents to verify this upon request. Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear about the difficulty
you've had redeeming your expired GrouponWe do ask that businesses accept your expired Groupons for the price you paid in accordance with our terms of service, and we are currently working with *** *** to resolve this issue.In the meantime, since you're unable to redeem this Groupon, I've gone ahead and canceled this order and issued a full refund to your original method of paymentPlease allow up to business days for this to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,***ManagerGroupon Customer ***

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I'm so sorry for any
difficulty you've experienced with this Groupon Goods purchaseUnfortunately, because more than days have passed since you received your product, we are unable to accept a return at this time
I understand that this may be frustrating, but I assure you that we work hard to make this information as clear as possible before you make your purchaseOn the original screen where this deal was offered, www.groupon.com/deals/gg-samsung-55-120hz-1080p-full-hd-smart-tv-3, we included a "Fine Print" section just below the imageThis section will always include all conditions of the deal that you should know before completing your order, including a link to our return policy for Groupon Goods dealsYou can also visit http://gr.pn/GoodsReturns for further clarification regarding this
The Fine Print also included:
"day warranty from refurbisher."
I apologize again for any inconvenienceThank you for your understanding
Regards,
*** M
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I checked your account and verified that your
order was canceled on 03/A full refund of $has been successfully processed to your *** account. I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint about $in Groupon bucks, be given
back as e-gift card or issued to your Credit cardUnfortunately, Groupon gift card once used with a Groupon account cannot be reversedHowever, you can use $bucks for future purchases that will always be there for you to use it.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Unfortunately, I was unable to locate your Groupon account with the email address you provided and the order number doesn't match anything in
our systemCan you confirm if you placed the order on Groupon.com or on Groupon.ca? For Groupons that are offered in Quebec, we actually use a different website and platform at Groupon.caThis allows us to offer deals in both English and FrenchUnfortunately, we're am only able to access accounts created on Groupon.com
Please feel free to contact Groupon Quebec's bilingual customer support team at https://www.groupon.ca/customer_support
If the purchase was made on Groupon.com, is it possible your account is under a different email address?
Thanks and sorry for the confusion
Regards,
Jamie S
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the difficulty
with contacting this business, and any frustration that stemmed from trying to reach our Support Team to resolve this issueI see a full refund was issued to you on 8/31/to card used at time of purchasePlease allow up to business days for this refund to fully reflect on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** And *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We are unable to offer a replacement
Again, I apologize for the troubleWe did look into this though and did get some information about what may be needed to get this device working.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I have checked your order details
and could see that your order was already refunded to original form of payment from our end on July-21, Please allow up to business days for this to be reflected on your statement.Please let me know if there is anything else I can assist you with.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm a manager here in Groupon and I
understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your , and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your "Detox for Healthy Living" voucher for After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your to complete your Trade InIf you don’t use your to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerCustomer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund Or Exchange IssuesI see that you've
already been refunded to Groupon bucks for this on 2/24/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***@groupon.com.Regarding your complaint: Sorry for any confusionOn 10/you made a
purchase for $using ***As an exception to our stated policy a refund was issued later that day in Groupon Bucks for the amount you paidYou made a purchase on 10/for $using the Groupon Bucks on your accountAfter this we returned the remainder of your funds ($57) back to your *** ending in ***.I apologize if you received an email from our system that provided any confusing information regarding the amount of your original payment or subsequent refund of that payment. If you have any additional questions, please reply to me in the email I have sent you directly (Ticket ***).Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. You currently have $in Groupon Bucks in your accountYou didn't mention which gift card you were referring to in your ticket, but I see you were refunded $in Groupon Bucks for a *** *** gift card on 7/These bucks did not expireThey applied to your purchase for Two Teriyaki Bowls at Teriyaki Madness on 8/5.I'm sorry for any confusion this causedIf you're referring to a different refund of if I can be of further assistance, please let me know. Regards, *** SManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry for the trouble you've
encountered while attempting to redeem your voucher with ***After reviewing your past contacts with us, you confirmed that you did successfully finish submitting your order through the merchant's websiteYou also stated that you attempted to reach out to the merchant multiple times regarding your order's status and have not been provided any form of updates.As a heads up, you can view the status of your order by visiting this link: https://www.***.com/order-status.htmlSimply provide your order number (included in the confirmation email you should have received from ***) as well as your zip code and their website should return with up to date information concerning your purchase.If you are unable to receive a resolution through that route, we offered to reach out to the merchant on your behalf in a previous contactIf you would like us to escalate this on our end, please provide the following information and I will be happy to assist you further:• Any order number provided by the business (usually given in a confirmation email)• The business's email address or phone number you contacted and date of contact• Your shipping address and name on your orderAgain, if you would like me to reach out on your behalf, please reply directly to the email I sent via ***@groupon.comThank you again for your patience and understanding.Regards,*** **ManagerGroupon Customer ***