Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear you're having
trouble reaching a Groupon Goods merchant.Because this deal is facilitated by a third-party merchant, they are available to help you resolve this situation more quickly.I can confirm that you were able to reach out to the merchant and that the merchant has been responsive to your return requestIt looks like a return label was sent to you on 12/14/Once the merchant receives your return, you will be issued a refund per the terms and conditions listed in the Fine Print of the dealTypically, it can take anywhere from 2-weeks to process your returnYou should be able to track your return with the tracking number provided to you by the merchant.If you find that your item has been returned to the seller and it has been more than business days since delivery on your return, please correspond with the seller to follow up on the status of your return.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your orderFrom here you will be able to view your order details and contact the merchant.If you have any additional questions regarding the status of your return, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I have responded to you with a direct message from our Customer Support system earlier today.Regarding your complaint: I’ve issued a refund to your account.I’ve provided more information in the direct email to youIf you have any additional questions, please reply there. Thank you for your understanding.Regards,*** ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from [email protected] ticket *** it was stated:"I'm really sorry for any troubleUnfortunately, this Groupon is final sale, so I am not able to issue a refundAll GrouponLive event deals are final sale (unless otherwise stated in the Fine Print), but you can still give this away as a gift if you decide it is something that you no longer would like to attend.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map."Regarding your complaint: I am very sorry for the trouble and absolutely understand your frustrationOn the original screen where you made this purchase, http://www.groupon.com/deals/gl-an-evening-under-the-stars-blues-festival-at-wol...⇄ we included a Fine Print section as well as specific options and deal details on the pageThis section will always include all conditions of the deal that you should know before making your purchase.Check out this FAQ for some common Groupon restrictions.In this case, the head description / title of this deal was:"An Evening Under the Stars Blues Festival on Saturday, September 23, at p.m."This deal was only for that specific date, and regrettably, we are unable to alter or exchange your tickets for a different dateIn addition, as this deal was listed as Final Sale upon purchase, we are unfortunately unable to refund or credit for this order.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist youI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I've just issued you a full refund and removed this Groupon from your
accountPlease allow up to business days for this to be reflected on your statement.If you have any additional questions, please reply to me via Groupon Support ticket ***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize again for all of the frustrationI've checked our records and it shows that you spoke to one of our
supervisors in ticket *** on November 16th, I can confirm that you were issued a refund of $to your Groupon account for the *** *** Salon voucher as well as an additional $in Groupon Bucks as a personal apology for the trouble.It looks like you've already taken advantage of using a portion of this credit towards alternate purchases, but if you have any additional questions, please reply directly to the email I sent via ***@groupon.comThank you for your patience and understanding.Regards,*** **ManagerGroupon Customer Support

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I'm so sorry for any
difficulty you've experienced with this Groupon Goods purchaseUnfortunately, because more than days have passed since you received your product, we are unable to accept a return at this time
I understand that this may be frustrating, but I assure you that we work hard to make this information as clear as possible before you make your purchaseOn the original screen where this deal was offered, www.groupon.com/deals/gg-samsung-55-120hz-1080p-full-hd-smart-tv-3, we included a "Fine Print" section just below the imageThis section will always include all conditions of the deal that you should know before completing your order, including a link to our return policy for Groupon Goods dealsYou can also visit http://gr.pn/GoodsReturns for further clarification regarding this
The Fine Print also included:
"day warranty from refurbisher."
I apologize again for any inconvenienceThank you for your understanding
Regards,
*** M
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see another manager responded to you in ticket ***She stated a credit card is required in order to make any purchases, even if a gift card is covering the total cost of a deal Additionally, for the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountMultiple accounts have been created, and these credit cards have been used on unauthorized purchasesThis decision cannot be appealed A refund for your gift cards will not be issued Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I checked your account and verified that your
order was canceled on 03/A full refund of $has been successfully processed to your *** account. I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello Kristen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jen cin ticket #***.In ticket #***, it was stated:"Hello Kristen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I understand that you were attempting to enter promotional code SAVEduring the checkout process to determine the discount for the Harlem Globetrotters Greensboro Coliseum Piedmont Triad tickets.When entering a promotional code during the checkout process, you would need to enter the code and press the button that says "Apply," which is located next to the box where the code is enteredIf the "enter" button is pressed instead of the word "apply," the order will proceed and confirm because your credit card information is already preset on the checkout page unless you choose to change itWhenever using the "enter" button during any checkout process, the function is a form of proceeding to the next page, which is likely how your order was confirmed.The promotional code SAVE20, as with all of our other promotions offered, had exclusions and a maximum discount that would applyThe terms of this promotion are: "Valid on Local unit per transaction; max usesMax $discper dealEnds 1/Exclusions apply; see gr.pn/promofaq." The promotional code was not valid on this purchase because it was only valid on Local dealsThese were tickets for a Groupon Live event, which was not part of this promotional offer.For future reference, all of our promotional codes are valid on one unit per transactionThis means that for a total purchase of tickets, assuming the promotional offer was valid on this purchase, the discount would have applied to one ticket in the transaction, for a discount amount of $12.80.While we understand this purchase was accidental, the tickets were listed as Final Sale at the time of purchase and we are unable to issue a refund.In addition, since we were notified that a dispute has been filed for this purchase, once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in questionWe recommend reaching back out to your financial institution directly to discuss a resolution.However, you are still welcome to redeem your Groupons with the merchant or give it to a friend if you're unable to use it yourselfYou can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support"Regarding your rejection: I'm really sorry for the troubleHowever, we are not able to issue a refund in this caseThe Fine Print section of this deal says All Sales Final and due to our contract with the merchant, we cannot refund these tickets for any reason unless the show is cancelledThis decision cannot be appealed.Additionally, you did already disputed the charge with your financial institution, we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Hi Robert,Thank you for reaching back out to us through the Revdex.comI *ave reviewed all past correspondence and I'm sorry for the trouble. It looks like one of our representatives was able to get back in touch with you regarding your order and sent prepaid return labels that can
be used to send your Goods orders back to us for a full refund. In the event you need to access the labels for orders in the future, you can create a return label yourself by *eading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label. If you *ave further questions about this or any other orders, feel free to contact us by email at [email protected] or you can reach us by phone a.mto p.mCentral Time, seven days a week, at (888) 375-5777. Regards, Lance *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I cannot apologize enough for the damage
you suffered I appreciate you taking the time to share your experience, we will share this information with the appropriate teams so we can avoid any similar problems for future customers I have also issued a full refund for this purchase, we never want our customers to have a bad experience using a Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket # ***. I responded to you a moment ago via email from ***@groupon.com.In ticket # ***, it was stated:Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've and and the time it's taken to look into your claimGroupon+ deals need to be claimed prior to a purchase with the merchant, and in this case we've learned from *** that this deal was not claimed on Groupon until after you made your purchase at *** American GrillUnfortunately these claims cannot be applied retroactively to a purchase made before the deal was claimed and we are not able to offer compensation.In ticket # ***, it also stated by our Groupon+ agent *** the following:Thank you so much for your patience with thisWe've escalated your Groupon+ cashback inquiry to *** for a second review and *** is firm on the transaction occurring before the card was enrolled.Regarding your complaint: While I can completely understand how frustrating this situation has been, and I wish this was not your experience, unfortunately this credit cannot be retroactively applied as previously statedThe question is not a matter of whether or not you claimed the dealWe can see the deal was added to your accountHowever, the credit card was not added prior to the purchase with the merchant, which makes the purchase ineligibleWe attempted to reach out to *** twice to confirm when your credit card was added to claim the deal and they are firm that the card was not added until after purchaseWe unfortunately cannot alter the policy hereI will have to agree with my colleague that we cannot issue any type of refund or credit in this case.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for order # ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble! I can confirm that your refund processed successfully on 10/2/You should
have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because: I live in the house with my wifeI talk to her and she would have no reason to to use my card on and account she doesn't have a card on and them lie bout itShe didn't even know se had an account with Groupon! Groupon failed to inquire from the company issuing the coupon if it had been redeemedWe are seniors, live in Tennessee, and would have had no use for the couponThe obvious action from Groupon, the one I would have expected, is that they would check with the company that issued the coupon as to whether it had been redeemed and recoup the funds from themI question Groupon's accepting the card on a purchase I didn't make and the fact that they don't make any attempt to issue a credit to a dis-satisfied customer
Sincerely,
*** ***

Hello David,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Thanks for your email, and I apologize for
any trouble.It looks like this has already been taken care of, we have checked our records and confirmed your deal is currently pausedThe best way to get the help you need is to head to your Groupon Merchant Center at https://www.groupon.com/merchant/centerFrom here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your Merchant CenterYou can also contact our Merchant Support team by email at [email protected], I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortlyThanks for your understanding!Regards,Karman KManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com. Regarding your complaint: I apologize for the trouble you have experienced with your Groupon Stores purchaseI can confirm you were refunded on 8/4/to your original form of payment.I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support