Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Gift card credit refund.I’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com. Regarding your complaint: I apologize for the trouble you have experienced with your Groupon Stores purchaseI can confirm you were refunded on 8/4/to your original form of payment.I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:*** Buyer Beware /*** This was not resolvedGroupon only offered solutions that 100% benefited them with no regard for the customer. I asked for a monetary refund for the horrible excuse for the hot stone massage I original was suppose to getThey did not even have hot stones and I paid hard earned money for that ridiculous excuse for an expensive massageGroupon still has not done anything to resolve thatThey just gave me a refund for the second one that was part of the packageI;m now was forced to drive mins to make up for the other Groupon because they would only "Allow me to Trade In"This has all been at my great inconvenience so Groupon could take care of themselvesBasically lesson learned folks, once Groupon gets your money you aren't getting it back whether you are provided with what you paid for or not is no concern to them.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I want my actual money back NOT "Groupon bucks." I refuse to make further purchase with Groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** on January 27.Regarding your complaint: While my colleague was correct in his previous reply, and we do not refund expired vouchers, I will be willing to make an exception hereWe have to record internally of this merchant refusing to honor expired vouchers, and that is why your refund was denied.I see that you are a longtime customer of ours, and I don't want this situation to dampen your opinion of GrouponWhat I will do is issue a one-time credit of $in the form of Groupon Bucks to your account to accommodate for expired Groupons.Groupon Bucks will automatically apply toward your next purchase, and will expire within days if unused.Thank you for your understandingIf you have any further inquiries regarding this matter, please reply directly to the email I've sent from ***Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: I live in the house with my wifeI talk to her and she would have no reason to to use my card on and account she doesn't have a card on and them lie bout itShe didn't even know se had an account with Groupon! Groupon failed to inquire from the company issuing the coupon if it had been redeemedWe are seniors, live in Tennessee, and would have had no use for the couponThe obvious action from Groupon, the one I would have expected, is that they would check with the company that issued the coupon as to whether it had been redeemed and recoup the funds from themI question Groupon's accepting the card on a purchase I didn't make and the fact that they don't make any attempt to issue a credit to a dis-satisfied customer
Sincerely,
*** ***

** ***It looks like this has already been taken care of, but if you need any additional help, please let me know.Thanks again,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10992470, and find that this resolution is satisfactory to me
Sincerely,
Andre ***

Initial Business Response /* (1000, 5, 2015/04/18) */
Contact Name and Title:*** Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
I am so sorry for the trouble with this purchase
At this time, I have reviewed past correspondence we've had with you
directly and I'm sorry we can't provide more optionsAfter the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn't work for youYou can still give this away as a gift if you decide it is something that you no longer would like to attend
If you'd like to give this Groupon away as a gift, please let us know the name of the person who will be redeeming the GrouponIf we have this information at least hours before the day of the show, we'll be able to change the name on the Groupon for you! The name on the Groupon must be the same as the person redeeming it at the show
Please let me know if you have any other questions or if there is anything else I can do to help
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptableTheir website only provided me the option to cancel my ticketsI even attempted to try to buy a third ticket but it wouldn't let meIt wasn't until the following day after talking to the phone line support that I found out that the reason why I couldn't get anymore tickets was because it had sold outThere is no clearly defined indicator on their website showing how many tickets remainI just assumed it was a processing error that could be resolved by talking to the phone line technician the following day
My other complaint is that the phone line technician told me that they would have resolved this issue if I had emailed themThat doesn't make any senseThey would have looked into my issue the following day since their office was closed so why would it matter if I called the following day when it would be the exact amount of time a customer service would look into resolving my issue
These issues need to be resolvedGroupon's customer service was not professionalThere were many reps who became impatient and just wanted to tell me it was their policy even though they admitted to me that they felt it was unfair what was occurringThey just wanted to transfer me to their supervisorI will admit that out of times I was transferred my call transfer was incomplete and I had to call againI had to weight up to minutes each time and the supervisor would just email a generic email saying that they won't do anything for me but I can give my tickets as a gift to someone elseThey did not provide a call back number or emailGroupon's customer service is worse than Wal-Mart
Final Business Response /* (4000, 9, 2015/04/22) */
Hi ***
I am sorry that I wasn't able to provide you with your desired outcome in this matter
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved
Regards,
***
Manager
Groupon Customer Support

Hey Matthew,I see that this thread is connected to the other issue that you wrote us about.I have assigned both to the same manager who will be in touch shortly.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I've just issued the refund again for the
*** *** *** Cleaning voucher for $Please allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about your
disappointing experienceUnfortunately the merchant is solely responsible for the cards accepted at the time of check in and they accept only debit and credit cards issued by the bankWe completely understand your concern and apologize for the trouble. As per the system we are happy to see that the refund has been made successfully for your purchase on Feb and the same has been informed to youWe apologize for the trouble caused in this regardWe will make sure these kind of experience will not happen in future. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm sorry to hear of your injury that
prevented you from using your deal for the driving experience.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi All, Brief summary of the CX’s issue: Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email
from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue. l see that your voucher forgg-ps4-game-system-slim-500-gb-manufacturer-refurbr your charge as been refunded back to your *** account vide :*** Transaction ***
Please contact your Paypal account for further inputs and the refund value is $credited by Groupon, on 09/15/2017. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there., Thank you for your understanding. Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusionIt is never our
intention to mislead anyone about the value of a GrouponThe value and discount percentage listed on each deal reflect the regular full price for that product or serviceIf the business offers other temporary discounts or decides to change their standard pricing after their deal is featured, the relative savings and value might change.Unfortunately, we cannot foresee or control these changesThat said, we work very hard to make sure that the deals we feature are the best around.I hope this helps to clarify the situation, and we appreciate your continued support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble! I can confirm that your refund processed successfully on 10/2/You should
have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support