Groupon, Inc.

Hello Yanira,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution or accept a trade in, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jordan EManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm sorry to hear of your injury that
prevented you from using your deal for the driving experience.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: as per usual, nothing was said, nothing was ameliorated
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:*** Buyer Beware /*** This was not resolvedGroupon only offered solutions that 100% benefited them with no regard for the customer. I asked for a monetary refund for the horrible excuse for the hot stone massage I original was suppose to getThey did not even have hot stones and I paid hard earned money for that ridiculous excuse for an expensive massageGroupon still has not done anything to resolve thatThey just gave me a refund for the second one that was part of the packageI;m now was forced to drive mins to make up for the other Groupon because they would only "Allow me to Trade In"This has all been at my great inconvenience so Groupon could take care of themselvesBasically lesson learned folks, once Groupon gets your money you aren't getting it back whether you are provided with what you paid for or not is no concern to them.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket #***.If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about your
disappointing experienceUnfortunately the merchant is solely responsible for the cards accepted at the time of check in and they accept only debit and credit cards issued by the bankWe completely understand your concern and apologize for the trouble. As per the system we are happy to see that the refund has been made successfully for your purchase on Feb and the same has been informed to youWe apologize for the trouble caused in this regardWe will make sure these kind of experience will not happen in future. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello Christine,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the Matilda tickets, I am very
sorry for the trouble you had on our website but unfortunately as we've previously explained, we are unable to honor any refund requests for ticketed events like this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Bethany *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. They will be providing a 100% refund subject to returning the item using the prepaid return label. If they complied with their proposal I will be satisfy
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** This is not a true statement! I was punished by the company due to the fact I called early about no getting my discount! I stated I did not have enough money in my account but later that day my husband put more money in the account!I was give three different reason why I could not get the Groupon It was only days later after I sent a copy of my complaint that was going to the CEO and Revdex.com the matter was resolved I hope that this company do not play any more games with me about my orders. Honesty should be a part of their business ethics

Hi Samantha,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Megan
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Difference in pricing you had raised with us
between what you were charged and had been offered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Poor quality of the productI’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email."Regarding your complaint: I apologize for the frustration and lack of responseI can confirm that our Merchant Support / Groupon Stores Teams were looped into your request and are still working to provide a resolution as soon as possibleI want to assure you that they will be following up with you via email so please be on the look out for their reply.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have been recieving these same type emails since I first reached out to Groupon in septthis not a resolution
Sincerely,
*** ***

Contact Name and Title: *** ** ***
Contact Phone: ***
Contact Email: ***
Hello,
I have responded to *** in a seperate email in order to service her issue in a more timely manner*** can reference Ticket #***Below is the email I sent:
Hi
*** ,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
On our end, I am seeing you were charged $on two separate transactions on 7/One transaction was done on your account under the ***
email addressThe other transaction was made under your friend *** account
We refunded you $on 7/for the transaction that was made under your accountWe have yet to refund you for the $purchase under *** accountAs safety precaution, we are unable to access anyone else's account without their direct consentPlease have Rose contact us at either (*** *** Monday-Sunday, a.m.-p.mCT or via email at ***Have her reference Ticket *** and request her refund back to the original form of paymentOnce she calls in confirming the refund request, we can return the refund back on to the credit card
As far as your double charge on 7/for $49, please provide me a screenshot of your bank statement to verify this as our records indicate only the refund of $on this dateAs of now it appears that you are owed $only for the transaction that was made under *** account
Please respond directly to this email with a copy of your statement displaying the double charge on 7/
I look forward to hearing back form you and resolving this matter for you
Regards,
*** *
Manager
Groupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Delivery IssuesI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I’m sorry you’re having trouble using your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support